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Care Homes Owned by Four Seasons Health Care Group in Northumberland

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Four Seasons Health Care Group in Northumberland

Only the locations & reviews in Northumberland for Four Seasons Health Care Group are showing below.

View the details of all 46 locations (with 3195 reviews) owned by Four Seasons Health Care Group

Four Seasons Health Care Group Locations in Northumberland (2)

 

2 Care Homes owned by Four Seasons Health Care Group in Northumberland

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Northlea Court Care Home

Brockwell Centre, Northumbrian Road, Cramlington NE23 1XX 

9.8 55 reviews
"I would just like to say thank you for the care that you gave my aunt in the last few months of her life before she passed away. The care…"   Read all 55 reviews
Location Type Care Home

Northlea Court Care Home is located in Cramlington and is convenient for shops, amenities, public transport and the A1(M). Manor Walks Shopping Centre is just one mile away. The centre provides residential care for people who need support with everyday… Read more about Northlea Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 50 Rooms
Hillside Lodge Care Home

Braeside, Berwick-upon-Tweed TD15 2BY 

9.8 121 reviews
"The staff at Hillside have been absolutely immense all the way through my aunt's stay, my aunt was particularly challenging as she had very…"   Read all 121 reviews
Location Type Care Home

Hillside Lodge Care Home is situated just half a mile from the town centre, within easy reach of local shops, public transport and the A1 motorway. The service provides residential care for people who need support with everyday activities such as… Read more about Hillside Lodge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 50 Rooms

Four Seasons Health Care Group Reviews in Northumberland (176)

9.6
Four Seasons Health Care Group has a Group Review Score of 9.6 (9.624) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Four Seasons Health Care Group must have a Review Score.

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Review of

Northlea Court Care Home

from Robert C (Son of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Regards the 2nd stay my Mum had - the 1st being + for her. This time, I'd say, she was traumatised by the stay. Due to 1, possibly 2 people who made her feel very uncomfortable, and if I read her right made her feel like she was a hassle. The person was "in charge" of the ward. I don't know names/shifts.
I know she was traumatised as she has told all and sundry about her experience, from SS to the Memory Clinic, and us - until we know it by heart. I know, she should have told me and I would have dealt with it -100%. We were abroad she didn't want to burden us ,and what would her treatment be like then, from the individual ,once reprimanded - she asked?
I get it -some old people can be a "nuisance" for some carers, set in their ways,slow etc but ,when a person is paying top whack, as she was - better treatment is necessary!! She says she will not return, after this episode. Sad, as she had considered NLea as full time after her 1st visit. Some people in charge, on the ward, need a word?

Reply from Claire Cole, Marketing Assistant at Northlea Court Care Home

Thank you for your feedback. We're glad to hear your mother enjoyed her first stay at Northlea Court, but disappointed we were unable to live up to expectations on the second stay. Our home manager is very concerned about this issue, but without further detail, we are unable to identify a particular event when this occurred. We operate an open door policy and would welcome you to pop in to see our Home Manager. Please don't hesitate to get in touch.


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Review of

Northlea Court Care Home

from N C (Nephew of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say thank you for the care that you gave my aunt in the last few months of her life before she passed away. The care she received was impeccable and could not be faulted. The food and facilities were second to none and my aunt particularly enjoyed seeing the hairdressers every week.
Naturally, she would have preferred to be at home but Northlea Court was the next best place and safest place for her to be. You gave her and her family comfort in looking after her. Would definitely recommend Northlea Court to others.

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Review of

Hillside Lodge Care Home

from Stuart B (Nephew of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hillside have been absolutely immense all the way through my aunt's stay, my aunt was particularly challenging as she had very poor sight and hearing, however they took all this in their stride and made her as comfortable as possible.
Sadly, my aunt passed away on the 1st October and
again your staff were fantastic, we got a call on Friday the 27th September advising us that the doctor has said that he felt my aunt was not doing well and he considered it to be end of life, we called at the care home and my wife and daughter spent the night with her. Your staff kindly made my wife and daughter cups of tea and actually made a sandwich for them.
They treated my aunt with the upmost respect and looked after us when we were with my aunt for her last days.
We cannot praise your staff enough and please pass on our most sincere gratitude to everyone at the care home.

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Review of

Northlea Court Care Home

from B S (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last 10 months at this care home. The staff were so friendly and never made her feel like she was a bother. The rooms looked a bit tired but they were functional. The kitchen made sure everyone was well fed and offered to cook alternatives when her appetite was poor. In the last
few months, her care became more demanding and the carers looked after her with love and dignity. I spent a lot of time there, especially towards the end, and I was looked after as much as my mam. My only criticism is that they could do with more carers on duty in the daytime. A lot of the residents needed 2 carers at the same time to look after them, and they were rushed off their feet. I would certainly recommend this care home.

Reply from Maisie Lawrence, Marketing Assistant at Northlea Court Care Home

Thank you very much for sharing your positive experience at Northlea Court. We are truly sorry for your loss and extend our condolences to you and your family during this difficult time. Our team is dedicated to providing the highest quality of care, and we are glad to hear that your mother felt well cared for and never a bother. We also take pride in our food and dining services, ensuring that every meal is tailored to meet individual dietary needs while being enjoyable. We appreciate your feedback regarding staffing levels and will certainly take this into consideration. Thanks again, and please do not hesitate to reach out if there is anything more we can do to support you.


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Review of

Hillside Lodge Care Home

from Betty B (Respite Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

5 plus the care and help I am receiving is excellent. The care staff and nurses are so very good and professional to me.

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Review of

Northlea Court Care Home

from Robert G (Nephew of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt took up residence in Northlea Court midway through June having been discharged from the hospital after an eight-week stay. My aunt was in a very poor condition but the staff in the home did an excellent job of preparing for her arrival and on arrival making her feel wanted and special. The equipment
provided for lifting her and the air-blown mattress needed to stop bed sores was all new. The care and attention she received in the weeks leading to her death were second to none. From cleaners, carers, nursing staff, admin and managers they all went out of their way to ensure my aunt was comfortable and we the relatives superbly supported.

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Review of

Hillside Lodge Care Home

from Y J (Daughter of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was here as a temporary NHS patient. My sisters and I were all impressed with the level of care, the friendly and welcoming staff and the care home environment as a whole. Our mother was very comfortable here.

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Review of

Northlea Court Care Home

from Susan L (Niece of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to shout out a big thank you to all the lovely kind, caring, patient and incredibly hard-working staff at Northlea Court Care Home. My uncle has been with you since end of February this year and has settled into his new life very quickly. He really enjoys being with people and participates
in the activities. With your help, he has gotten over a nasty chest infection and I can honestly say that knowing he is taken care of so well has been a great relief to me.

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Review of

Northlea Court Care Home

from I P (Respite Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated with respect. Caring and helpful staff. Very good meals. Plenty of tea and coffee and juice. Attention to all my wishes. Friendly atmosphere.

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Review of

Northlea Court Care Home

from Yvonne P (Daughter of Resident) published on 20 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed a short notice respite stay which the manager was able to facilitate quickly and without fuss. Upon arrival the staff were friendly and helpful and made mum feel welcome and safe.
The food was tasty and plentiful with a good variety of choice.
Rooms were clean and comfortable.

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Review of

Hillside Lodge Care Home

from R H (Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here since Feb 2024, it is the most wonderful place in every way. It may be that I will have to live here for the rest of my life. The whole staff team is so caring.

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Review of

Northlea Court Care Home

from Helen B (Granddaughter of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Northlea. We celebrated my late grandma's 100th birthday on the 4th of May (she died on the 9th of December). We decided to keep what we had booked. We were welcomed like long-lost family and they made the day very special for us. The care my grandma received at Northlea
was nothing short of amazing and I would recommend it to anyone who will listen.

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Review of

Hillside Lodge Care Home

from P M (Respite Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Hillside Lodge for 2 weeks. I have enjoyed my stay here very much. The rooms are very clean and tidy. All the staff have been very kind and helpful. Also, the food is excellent and the management very helpful.

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Review of

Hillside Lodge Care Home

from M S (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant and fabulous.
First time in a long time that my Mum is safe and happy.
The staff are great and very helpful.
The facilities are brilliant.

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Review of

Hillside Lodge Care Home

from K M (Son of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was admitted for respite care while my Father was in palliative care. She had been in hospital and needed care that could not be provided at home. The staff were absolutely magnificent in their response in providing this, from arranging her transportation from the hospital to Berwick and then
to the care that was provided for her recovery meaning that she could return home.

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Review of

Northlea Court Care Home

from Eileen B (Daughter of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident until she passed away in December. I can't speak more highly of the care she was given, particularly end-of-life. I returned today as we were having a small celebration on what would have been her 100th birthday. The welcome from all the staff was amazing. They don't have a high
turnover and it was like meeting up with old friends. I would recommend Northlea Court to anyone.

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Review of

Hillside Lodge Care Home

from S A (Son of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, friendly staff. Highly recommend, can't praise the home enough, brilliant.

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Review of

Hillside Lodge Care Home

from L E (Son of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being well cared for in Hillside Lodge. The staff are good to her, she enjoys the food and the place is kept very clean.

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Review of

Hillside Lodge Care Home

from I W (Respite Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been brilliant, very helpful and friendly. Everyone at Hillside Lodge has been amazing. Thank you so much for my excellent care.

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Review of

Northlea Court Care Home

from C T (Daughter of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's been happy, well looked after and enjoying "banter" with the staff while staying in the area he's grown to love.
Staff have also listened without judgment to the complex and backstory to our very disconnect "family" saga, which has made my visits a lot more bearable, especially allowing and
making my "other" grumpy old man in.

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Awards / Recognitions (3)

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