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Care Home Owned by Four Seasons Health Care Group in Surrey

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Four Seasons Health Care Group in Surrey

Only the locations & reviews in Surrey for Four Seasons Health Care Group are showing below.

View the details of all 46 locations (with 3195 reviews) owned by Four Seasons Health Care Group

Four Seasons Health Care Group Locations in Surrey (1)

 

1 Care Home owned by Four Seasons Health Care Group in Surrey

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Emberbrook Care Home

16 Raphael Drive, Thames Ditton KT7 0BL 

9.9 94 reviews
"I am happy to recommend Emberbrook Care Home my dad spent 7 months happily at the home. The staff are excellent so caring and welcoming. My…"   Read all 94 reviews
Location Type Care Home

Emberbrook Care Home provides residential, nursing, dementia and palliative care in Thames Ditton. The home is surrounded by lovely gardens where they regularly enjoy afternoon tea and hold summer activities like garden parties and barbecues. In the… Read more about Emberbrook Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 68 Rooms

Four Seasons Health Care Group Reviews in Surrey (94)

9.6
Four Seasons Health Care Group has a Group Review Score of 9.6 (9.624) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Four Seasons Health Care Group must have a Review Score.

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Review of

Emberbrook Care Home

from D G (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and caring staff. Mum always is clean and tidy. Bedroom is well maintained. The staff are always available to talk with and will contact me if there are issues with mum.

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Review of

Emberbrook Care Home

from Mary G (Daughter of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to recommend Emberbrook Care Home my dad spent 7 months happily at the home. The staff are excellent so caring and welcoming. My mum is now a resident and is very settled and happy at Emberbrook. Wonderful care and excellent staff!

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Review of

Emberbrook Care Home

from S G (Daughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A few weeks ago my sister and I had to make the very difficult decision that residential care was our only option for our mum. Emberbrook was recommended. The minute we walked in the door we could tell this was the one! The staff were warm, welcoming, friendly and obviously very proud of the place.
They understood the position we were in and the decision we were making. We received kind, considerate, respectful advice and help. Initially, she went in for 2 weeks of respite. It wasn't easy, as this was a big change. But the staff knew what they were doing and it was so reassuring. Within 3 days the transformation in our mum was remarkable! She came back to life! She was happy, contented and really loves the place. Thanks to the staff, the activities, the care and professionalism of Emberbrook. Because of this, we were happy and confident to make the change to full-time resident. She has made friends and is enjoying her life there. No longer feeling alone but part of a larger, lively family.

Reply from Maisie Lawrence, Marketing Assistant at Emberbrook Care Home

Thank you for sharing your thoughtful review of Emberbrook Care Home. We understand it can be challenging to decide to move a loved one into residential care, and we are delighted to know that you felt warmly welcomed and supported throughout the process. It is wonderful to hear that your mother has thrived under our care, feeling comfortable and happier. We appreciate your positive feedback, and are proud to continue to support your mum, witnessing friendships flourish along the way.


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Review of

Emberbrook Care Home

from Anna S (Daughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Emberbrook for 6 months and it was the best decision we made, the caring and homely atmosphere is evident from when you walk through the doors. Emberbrook made one of the hardest decisions ever so much easier, knowing my mum is in safe hands and being looked after beautifully.

Reply from Maisie Lawrence, Marketing Assistant at Emberbrook Care Home

Thank you for your positive feedback regarding Emberbrook Care Home. Our top priority is always to ensure that residents feel safe and welcome, making them feel comfortable and at home. It's wonderful to know that this has brought you peace of mind. Thank you again for your kind words, and we wish you and your family all the best!


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Review of

Emberbrook Care Home

from K W (Daughter of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became an 'emergency' following another fall and a stay in hospital. Emberbrook came to the rescue again and offered her their last room immediately. Mum is now 'safe' and has been a resident for 2 months. She is making significant progress through their amazing care and encouragement always showing
respect empathy and love. Thank you.

Reply from Maisie Lawrence, Marketing Assistant at Emberbrook Care Home

Thank you so much for sharing such positive feedback towards Emberbrook Care Home. We are very pleased to hear how well your mum has settled and that she is making a significant improvement in our care. Our team appreciate you taking the time to let us know how we are doing and wish you a wonderful day.


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Review of

Emberbrook Care Home

from T M (Sister of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Emberbrook Care Home for just over four years. He is very happy and settled. The staff on the dementia ward are very attentive. There are plenty of activities and the lounge and restaurant are encouraged to participate. The medical team are in contact regularly to update
me on my brother's needs, and hospital appointments. Overall, very satisfied with my brother's care facilities.

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Review of

Emberbrook Care Home

from Derek E (Husband of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision to put my wife with Alzheimer's into a care home but I am relieved to find that Emberbrook made the experience as pleasant as possible.

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Review of

Emberbrook Care Home

from Trevor D (Son of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's with a heavy heart that I reach out to team Emberbrook, who have gone above and beyond kindness - care - therapeutic services, January 2023 my father passed, one year later my mother passed. Living 6000 miles from them has been difficult on its own, but having the peace of mind that both were being
looked after so well has been priceless. 100% best care home by far.

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Review of

Emberbrook Care Home

from Maureen W (Sister of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Emberbrook for 5 months having been discharged from hospital in a very poorly way mentally and physically. Emberbrook has given him full support from day one and continues to do so. He has improved in every aspect of his care needs, his care plan prepared is fully meeting
his needs and the stimulation from the team organising and implementing a brilliant timetable for activities has been so beneficial for him.
Anything I have asked from his unit has been met with full professionalism, full action and the skills shown have been outstanding. Great teamwork.
My brother also enjoys a healthy well-balanced diet, instead of snacks which he fell into the trap of eating at home! Can’t thank you enough everyone at Emberbrook.
Just a mention, on taking my brother to meet his wife and onto a Christmas Fayre, I asked the staff to pull out the stops on his dress attire. Carried out perfectly, he was the best-dressed man at the venue, everyone told him how smart he looked, which can only result in his own personal self-esteem. Thank you, thank you.

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Review of

Emberbrook Care Home

from Andrew M (Son of Resident) published on 2 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Emberbrook for 10 months. We were told by a good friend that the care home was excellent but it has beaten our expectations on all fronts. My mother is so well cared for by all the staff who are all professional and so kind. They go the extra mile to make my mother's
and my life better. I cannot recommend Emberbrook enough. Thank you to all the wonderful staff.

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Review of

Emberbrook Care Home

from L C (Granddaughter of Resident) published on 2 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-managed, welcoming and friendly home. My nan has the attention she needs and is loving the food.

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Review of

Emberbrook Care Home

from Janet M (Daughter-in-law of Resident) published on 5 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at Emberbrook for around two years. I was always pleased with the standard of her care and thoughtful gestures by the staff. The environment was clean, fresh and welcoming. The staff were professional and caring. Regular carer meetings were very useful. Throughout the
Covid era, the staff did all they could to make visiting possible and safe. Any comments were listened to and addressed.

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Review of

Emberbrook Care Home

from Jim A (Son of Resident) published on 21 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just arrived at Emberbrook this month from hospital. Within a few days, she is up walking, is dressed and has the biggest smile on her face. All the staff are lovely, I simply cannot recommend this place enough.
Thank you to all involved!

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Review of

Emberbrook Care Home

from Rita S (Daughter of Resident) published on 14 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Emberbrook for six weeks and I can't believe the difference in him.
All the carers are lovely, helpful, genuine people that he can talk to and I can talk to regarding my dad's needs. He is happy, clean, fed well, using his wheelchair. To six staff members in particular, thank you
so mcuh - and all the others that I haven't met yet.

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Review of

Emberbrook Care Home

from V A (Daughter of Resident) published on 17 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here treat my mother with kindness and dignity and try and manage her moods. They call me from time to time to give an update on how she's doing. They jolly her along and persuade her to eat her meals.

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Review of

Emberbrook Care Home

from M G (Husband of Resident) published on 2 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in the home for over 3 1/2 years. I found the home, staff and facilities to be excellent. I cannot think of anything to fault. Absolutely super.

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Review of

Emberbrook Care Home

from P H (Sister of Resident) published on 2 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing an updated review of Emberbrook Care Home as my sister has now been a resident for seven months and I continue to be impressed with the consistent level of care and support my sister receives. We are regularly updated by the medical and care team if there are any particular concerns about
her general health and well-being. My sister recently celebrated a special milestone birthday at Emberbrook and they kindly enabled us to use the lounge and lovely garden as a venue to have a number of friends and family around to join in the celebration. I must add that the activities and events staff and the catering team went above and beyond to help make it a very special occasion. Thank you so much to everyone involved in my sister's care.

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Review of

Emberbrook Care Home

from Alexander A (Son of Resident) published on 20 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful on my visits. They look after my mother very well and we have nothing but praise for all of them.

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Review of

Emberbrook Care Home

from J A (Sister of Resident) published on 13 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The improvement in my sister since she moved into Emberbrook is amazing. This is without a doubt due to the atmosphere in general and the warmth, caring and ongoing enthusiasm of all the staff. I've built relationships with many residents, which to me, shows a happy home. Visiting my sister used to
be mentally challenging for me, but now I generally look forward to visiting her, but all at Emberbrook too. Thank you for making it a special place.

Reply from Katie Barnett, Marketing Executive at Emberbrook Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review of

Emberbrook Care Home

from K F (Resident) assisted by family/friend published on 1 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like everything, the care, the atmosphere and the staff are excellent at looking after the residents.

Reply from Katie Barnett, Marketing Executive at Emberbrook Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and that you are happy here with us. If there is anything more we can do, please do not hesitate to reach out.


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Awards / Recognitions (3)

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