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Care Home Owned by Four Seasons Health Care Group in West Yorkshire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Four Seasons Health Care Group in West Yorkshire

Only the locations & reviews in West Yorkshire for Four Seasons Health Care Group are showing below.

View the details of all 46 locations (with 3195 reviews) owned by Four Seasons Health Care Group

Four Seasons Health Care Group Locations in West Yorkshire (1)

 

1 Care Home owned by Four Seasons Health Care Group in West Yorkshire

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Harrogate Lodge Care Home

Harrogate Road, Chapel Allerton, Leeds LS7 3PD 

9.6 56 reviews
"I stayed at Harrogate Lodge Care Home for 7 weeks recently till early November. The staff were caring, kind and made me feel more…"   Read all 56 reviews
Location Type Care Home

Harrogate Lodge Care Home is located on the edge of Leeds City Centre and is within easy reach of shops, amenities, public transport and the M1 and M62 motorways. Harrogate and Wakefield are not far. This purpose built care home provides accommodation… Read more about Harrogate Lodge Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • 50 Rooms

Four Seasons Health Care Group Reviews in West Yorkshire (56)

9.6
Four Seasons Health Care Group has a Group Review Score of 9.6 (9.624) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Four Seasons Health Care Group must have a Review Score.

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Review of

Harrogate Lodge Care Home

from J M (Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, staff are very helpful. Food excellent. Physio care excellent. Highly recommend.

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Review of

Harrogate Lodge Care Home

from Joan S (Respite Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Harrogate Lodge Care Home for 7 weeks recently till early November.
The staff were caring, kind and made me feel more confident and safe.
I'm extremely likely to recommend Harrogate Lodge Care Home to anyone who feels they need full time care.

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Review of

Harrogate Lodge Care Home

from Helen B (Daughter of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding!
From the first welcoming phone call to our final farewell hugs! I could not have asked for more from every member of staff.

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Review of

Harrogate Lodge Care Home

from Jo W (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for 3 years, and the care she has received has been magnificent. She was withdrawn, underweight and lost when she arrived but now she has daily stimulation, staff who care and love her. She now has a healthy weight, interacts with everyone and is always smiling or singing with happiness.
I am so pleased with the care my mum receives and the way our family is kept informed of her progress and any issues. The best thing that we ever did for our mum was to move her to Harrogate lodge!

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Review of

Harrogate Lodge Care Home

from Mark D (Son of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the team enough for the level of care they have provided for me and helped me as well. We have gone from one extreme to another with home and the team here. They not only look after my mum they try and make her special and they really care. Can't thank them enough

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Review of

Harrogate Lodge Care Home

from H T (Daughter of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimer's and has been at Harrogate Lodge for over 2 years. The care and attention she has been given and the welcome we get when we visit is excellent. Mum is happy she has been difficult at times but the staff have the training and understanding to manage dementia patients. She is kept occupied
and enjoys the activities provided. I have peace of mind that she is being well cared for.

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Review of

Harrogate Lodge Care Home

from D M (Daughter of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in well to Harrogate Lodge and seems to have developed a good relationship with the staff.
I am kept up to date with any physical changes that have occurred. Both myself and my family are welcome to see Mum at any time. The home made every effort to help Mum to engage in the activities.

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Review of

Harrogate Lodge Care Home

from S M (Wife of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Harrogate Lodge, Leeds for almost five years. A wonderful, caring home. All the staff are wonderful, caring people. He was extremely happy there. He passed away in February this year. His care towards the end was amazing. They looked after me and my family with the most professional
care. I still like to go into the home as I have, over the years, made such wonderful friends. I cannot praise them enough for all they have done for our family.

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Review of

Harrogate Lodge Care Home

from Andrew W (Son of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, caring, helpful and friendly.

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Review of

Harrogate Lodge Care Home

from Catherine D (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident on the dementia suite for two years now. During this time she has received outstanding care. The staff are like an extended family and treat her with kindness and respect. Her room is always clean and tidy and there a is lovely co-ordinator who provides excellent daily activities
to keep residents involved.
Mum is taken out and there is a garden to sit out in when the weather permits.
Staff care about the resident and their family and a lovely warm welcome always awaits on each visit. I receive regular updates and staff are always approachable if I have any concerns. Can't praise them highly enough for their care and dedication to keeping Mum safe and happy.

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Review of

Harrogate Lodge Care Home

from Richard B (Son of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Lack of communication with the staff and the patients and the food is not at all good. The staff are not nice and polite, and some of the staff very rude to the people.

Reply from Hannah Burke, Marketing Executive at Harrogate Lodge Care Home

Thank you for your comments about Harrogate Lodge Care Home. We appreciate you taking the time to provide feedback and share your experience with us. Since your review was submitted, our Deputy Home Manager has reached out to discuss your concerns directly. All of our team are committed to providing the best possible care experience for all of our residents, patients and their families. If you would like to discuss anything further, please feel free to reach out. Thank you again for your feedback.


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Review of

Harrogate Lodge Care Home

from J W (Respite Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived I was welcomed wonderfully. But when handed over to two young ladies to complete the admissions form (a tick box questionnaire). They requested that my husband went on the landing to sit, (to which I objected to). They were adamant that this was going to happen. I reminded them several
times that my husband, of 66 years, was not going to happen. They had no idea how of handling this and I feel that a short introduction to this questionnaire would be advisable (customer care).

Reply from Harriet Sharland, Marketing Assistant at Harrogate Lodge Care Home

Thank you, for taking the time to leave us your feedback. We are pleased to hear you felt so welcome into our home. We pride ourselves on providing an exceptional care service and benefit from your feedback. Should you wish to discuss your comments further then please contact our Home Manager directly. Thank you again.


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Review of

Harrogate Lodge Care Home

from Joanne G (Niece of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our aunt was a resident for eight years. I would like to express our gratitude for the care she has received at Harrogate Lodge. The staff are amazing, going above and beyond with the residents. We have nothing but good things to say about these caring people - and when the time came, they were equally
amazing with us being supportive and compassionate. Forever grateful.

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Review of

Harrogate Lodge Care Home

from Janice F (Niece of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident in the dementia unit for eight years prior to her death on 8th April 2024. She has in the past eight years had excellent care from a caring team of staff, including care workers, nurses and the admin team. We cannot fault the care and love given to our family member.

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Review of

Harrogate Lodge Care Home

from Debbie W (Daughter of Resident) published on 18 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff who looked after my mum was exceptional. Their care, happy nature and ensuring her dignity are unbelievable and incomparable to the previous care home we had experienced. Harrogate Lodge is looking tired but hygiene was always of a good standard and I believe there are plans for
a refurbishment. Thank you to all involved in her care and recovery.

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Review of

Harrogate Lodge Care Home

from Maureen W (Resident) published on 18 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in Harrogate Lodge was very comfortable although I would have liked to be at home. My stay was very pleasant, the staff were absolutely brilliant.

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Review of

Harrogate Lodge Care Home

from J P (Wife of Resident) published on 4 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, during his stay at Harrogate Lodge, was treated with the utmost kindness and excellent care. The staff were all very friendly and pleasant to our family.
The home was warm and the food was very varied with plenty of choice.
We couldn't fault Harrogate Lodge.

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Review of

Harrogate Lodge Care Home

from J J (Friend of Resident) published on 21 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carpark a little small and tight spaces for lager cars. Warmly welcomed, guided to friend's room. Super clean in all areas we saw. Staff were all happy to help us with whatever we asked, gentle with service users. Smiles and banter with us all. Lifting spirits of users, a happy place to be. A wonderful
group of staff. A pleasure to visit.

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Review of

Harrogate Lodge Care Home

from M W (Friend of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely and wonderful staff care and love they give to the patients and how hard they have to work with situations that occur in front of them that they have to cope with. They are all angels.

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Review of

Harrogate Lodge Care Home

from William S (Respite Resident) published on 17 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harrogate Lodge Care Home is a care home that really cares!
The administration, nurses, carers, and cleaners all work in harmony to provide support to all residents. All are supported by an excellent team of physios. I could not walk but after 2 weeks of care, I walked out of Harrogate Lodge. Thank
you all!

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Awards / Recognitions (3)

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