Capel House Care Ltd in Cheshire | 2 Care Homes

Review of
The Chapel House
from Sue A (Daughter-in-law of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience

Chapel House have provided and continues to care for our family member who sadly at 91 fell ill having lived independently with dementia her illness turned our world upside down.
From the point of referral to date, we are so pleased with the care she receives on a daily basis. Communication is excellent

and the level of support given to my husband and myself has enabled us to become family members rather than carers and enjoy time with her.
She is always dressed in her own clothes and staff have great attention to detail.
Having worked in social care for over 40 years Chapel House have given us everything I know she needs and deserves and offers the highest standard of care.
Thank you.

Reply from Cathrina Moore, Nominated Individual for Chapel House Care at The Chapel House

Thank you for your kindness. Family view points are so helpful to others seeking care and your insights are invaluable to others. The team strive to always do their very best and we have shared these comments with them. Again we appreciate you taking the time to share this.

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Review of
The Chapel House
from Jen H (Daughter of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

During the 17 months, my mum was a resident at Chapel House her care was excellent. Mum had many complex health issues and advanced dementia. We had looked after her in our own home prior to her going into Chapel House but in the end, found it too challenging and we were exhausted.

As a resident

at Chapel House, she was treated with care, compassion and dignity. There was always communication from the staff with myself regarding her fluctuating condition and the changes that needed to be implemented eg. medication or to be seen by a doctor. Mum always looked clean and well-dressed. The manager, deputy manager and all staff day and night were friendly, supportive and very caring and I cannot thank them enough for looking after Mum so well in her final days. I will always remember their kindness.

Reply from Cathrina Moore, Nominated Individual at The Chapel House

Thank you for your kind words, Mum was a pleasure to care for. A lady who will always be in our thoughts as a very a very determined individual who knew exactly how she wanted to be looked after despite many challenges this always shone through.

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Review of
Plessington Court
from Katharine A (Daughter of Resident) published on 17 August 2023

Submitted via Website • Report

Overall Experience

Mum lived at Plessington Court for the last 2 years of her life. It became her home and she was cared for in the most amazing way by staff who showed her all the love and understanding you could possibly wish for.
Plessington is a light, clean, modern building with en-suite bedrooms. The gardens and

the dementia-friendly cafe in the grounds were visited often.
The thing which makes Plessington outstanding, however, is the people. They are knowledgeable, kind, compassionate, and dedicated to making the lives of the residents as full and happy as possible. Mum’s love of singing, poetry, and knitting were all encouraged and she loved the staff, all of whom were known as ‘nice lady’.
Mum passed away at Plessington in July following a stroke. The carers were truly wonderful, preserving Mum’s dignity and well-being to the last. Their love for her and support for us made them part of our family and the hardest of times more bearable. I cannot recommend Plessington Court highly enough.

Reply from Keith Ley, Manager at Plessington Court

Thank you for your kind review. It is very touching and generous, a very difficult one when your mum sadly passed. It is an honour to have known your mum and to be there with you all in the end. She is a bright light of inspiration and joy that has left us in body, but in the soul, she will live on in the thought and memories of the family of Plessington Court.

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Review of
The Chapel House
from Steph B (Daughter of Resident) published on 16 May 2023

Submitted via Website • Report

Overall Experience

My mum has lived at The Chapel House for a few years now. The care she has received has been brilliant. As a family, we can sleep soundly knowing she is being well looked after and look forward to our visits. We’re always greeted with smiley, caring staff who are just as supportive to us as they are

to my mum. A real home from home. Every respect for all the staff there who work tirelessly to play a role in mums care that we simply couldn’t. Thank you!

Reply from Cathrina Moore, Director at The Chapel House

Thank you for your feedback, our team work hard to maintain the standards we would want for our own loved ones. Your feedback is important to us.

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Review of
Plessington Court
from Annette B (Daughter of Resident) published on 11 May 2023

Submitted via Website • Report

Overall Experience

I cannot fault Plessington Court, all the staff go above and beyond from the kitchen staff and carers to the manager, they all take time with all the residents and nothing is too much trouble.
The food and cleanliness is also excellent.
I am so glad that my mum is here where she is happy and so well

cared for. We saw a few other places but nothing compares to Plessington. If you want your loved ones somewhere that is 5-star do not hesitate to choose Plessington.

Reply from Keith Ley, Manager at Plessington Court

Thank you for your kind comments. Your mum is a precious gift you have entrusted to us and is a pleasure to provide care and support to, daily.

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Review of
The Chapel House
from Jane W (Daughter of Resident) published on 12 January 2023

Submitted via Website • Report

Overall Experience

The care given to Mum at The Chapel House is outstanding and I could not ask for better. The staff have taken the time to get to know her - not just her medical needs but her as a person, they really are wonderful. The communication lines are always open and whenever I phone, whoever answers knows exactly

how she is and how she has spent her time - it means a lot to me to know that she is in such good hands in a community that feels like home.

Reply from Keith Ley, Manager at The Chapel House

Thank you for your kind words. We always pride ourselves in knowing each person we care for, understanding that person, working closely with people important to that person such as you to get things right and keeping communication open and frank. Your mum is a pleasure to provide care and support to, your kind words will give the staff a well-deserved boost. Thank you.

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Review of
Plessington Court
from Chris D (Daughter of Resident) published on 17 October 2022

Submitted via Website • Report

Overall Experience

Mum has been in Plessington Court for about 8 weeks and tells the family daily that she loves it. Mum has a beautiful room with an ensuite bathroom and has been able to bring her favourite things from home with her. She has a view of fields and trees from her bedroom window and the whole building has

a wonderfully calm atmosphere.
This home has exceptional staff who care very much for each resident and strive to help each person enjoy their lives. Mum has received loving care and attention from day one and when she has been confused and asking repeatedly to 'go home' they have treated her with respect and love. They encourage mum to help with small chores to make her feel valued. One lovely carer wrote a very special note in her personal notebook about how much they loved having her live there, telling her how special she was to them all and this kindness has really helped her settle. The management and staff are all outstanding. Our family feels so lucky that mum is in their care.

Reply from Keith Ley, Manager at Plessington Court

Thank you for your kind words. Our staff deserve a pat on the back, which your kind comment has done. We work very hard to ensure people in receipt of our care and support, including your mum, are treated with dignity and respect as an individual. Personally, I find it a privilege that your family have entrusted into our care the most precious thing you can have, your mum.

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Review of
Plessington Court
from Kay L (Daughter of Resident) published on 30 November 2020

Submitted via Website • Report

Overall Experience

We made the difficult decision that Mum needed the 24-hour support of a care home after her dementia meant that staying at home was no longer safe. Plessington Court felt like a place where she could feel at home. We liked the small size (at that time 19 ensuite bedrooms) and nice decoration. Mum lived

at Plessington Court for over three and a half years. The team were unfailingly kind to Mum. The Manager contacted me in Feb 20 to discuss Mum's care during Covid lockdown. Mum's health was on a gentle decline. Like all families, we had the difficult situation of being unable to visit, but the team at Plessington Court focused on supporting residents and their families from afar. They sent weekly newsletters with photos-we sent seeds to grow. Their new Activities Coordinator contacted us for stories and photos to create a memory box/framed picture. They made a great covid-secure visiting room. We were allowed to visit as she reached the end of life, Mum knew we were there.

Reply from Jackie Jones, Manager at Plessington Court

Thank you for your kind review, we are glad you decided on Plessington Court, as caring for your mum was an absolute privilege. We are glad you have felt included and updated over these last few difficult months we have tried to ensure our families have been involved wherever possible. Your mum will be dearly missed.

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Review of
Plessington Court
from Christina C (Daughter of Resident) published on 24 September 2020

Submitted via Website • Report

Overall Experience

Plessington was the right fit for my dad. The onset of his condition - vascular dementia - at 67 made it very difficult to find a home that could cater to his needs, while still allowing him to be himself as a relatively young man. We had hit crisis point prior to stumbling across Plessington and instantly,

I felt reassured by the manager's calm competence. Despite having to admit my dad during COVID times, the transition was smooth and we had a lot of support from the manager with regards to liaising with my dad's nurse and mental health practitioner. He settled better than we thought he would, and the staff did everything they could to allow my mum to visit him regularly in the home's purpose-built visitor pod. All of the staff are caring and genuine, and they looked after my mum's mental wellbeing as well as my dad's. Plessington truly takes an individual approach to each family's needs, and we are so grateful.

Reply from Jackie Jones, Manager at Plessington Court

Thank you for this lovely review, we pride ourselves on personalised care and appreciate how hard it is to make the decision for a loved one to come into 24hr care. We support the whole family through this process and it's great to hear you felt supported throughout this difficult stage.

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Review of
The Chapel House
from Beryl R (Wife of Resident) published on 17 September 2020

Submitted via Website • Report

Overall Experience

After being transferred to Chapel House (nearer to my home), I could breathe a sigh of relief as all the staff are happy, supportive and co-operative. It was a pleasure to be welcomed into the Chapel House home. His last days were supported within an exceptional environment for which my family and I

shall always be thankful.

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Review of
Plessington Court
from J Q (Daughter of Resident) published on 8 September 2020

Submitted via Postal Card • Report

Overall Experience

Mum is well looked after here. She has good days and bad, but the care and attention she received are great. The home is clean and tidy, bright and colourful, and many activities go on throughout the year. All staff attend to her every need and are always willing to stop and discuss Mum's needs, problems

etc.

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Review of
Plessington Court
from Fergus G (Cousin of Resident) published on 1 June 2020

Submitted via Website • Report

Overall Experience

While it is difficult to gather first-hand information now visits have been postponed because of the Covid-19 virus, my impression is that the management and staff are continuing to provide a high level of care for the residents. My cousin (the resident), although suffering quite severely from dementia,

always tells us how well she is being looked after and the evidence from our visits (before they had to stop) is consistent with this. They have always encouraged communication with the residents and were quick to set up a video calling facility and timetable when the virus precluded visits. This was particularly helpful for my wife and I, as we live 50 miles away from the home and enabled twice-weekly video calls, sometimes involving more physically distant family members. In particular, the measures that have been put in place to protect the residents from infection by the virus appear to have worked very well to date, despite initial problems obtaining testing and PPE.

Reply from Jackie Jones, Manager at Plessington Court

Thank you for your kind review. Communication is paramount to us and we are pleased that the latest methods of using electronic methods to see and speak to each other have worked effectively for you and many others. Our residents often feedback to us that they feel “well cared for” and it is lovely to hear they also tell you they feel that way. We look forward to seeing you again in the future.

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Review of
The Chapel House
from Daphne T (Friend of Resident) published on 19 May 2020

Submitted via Website • Report

Overall Experience

I cannot praise the staff enough at Chapel House. They care for my family member with kindness and dignity. Nothing is too much trouble for any of the staff. They are always smiling and cheerful. My family member is extremely well cared for. It truly is a ‘home’.

Reply from Jackie Jones, Manager at The Chapel House

Thank you for your kind words, we praise ourselves on our home being as homely as possible, kindness and love is paramount, so it is nice to hear that you believe that too.

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Review of
The Chapel House
from Debbie W (Wife of Resident) published on 18 May 2020

Submitted via Website • Report

Overall Experience

The nursing and care staff have been magnificent in settling my husband into the life of the home. During the lockdown, they have provided the family with regular contact and unambiguous details of my husband's fight with Coronavirus. Their empathy has made an overwhelming situation tolerable. Their

kindness to the family and my husband has been greatly appreciated.

Reply from Jackie Jones, Manager at The Chapel House

Thank you Debbie for this review, this period has been challenging for all but it is lovely to hear you have been kept informed and been treated with kindness. We are very proud of all our staff and the compassion and commitment they have shown over these last few weeks.

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Review of
Plessington Court
from James J (Son of Resident) published on 18 May 2020

Submitted via Website • Report

Overall Experience

The staff are doing the most amazing job of looking after residents during this most difficult of times. I can only imagine how tiring and stressful their daily work must be and I am truly humbled by the dedication, commitment and kindness of everyone at Plessington Court. Thank you so much for all

you do, you really are the best!

Reply from Jackie Jones, Manager at Plessington Court

Thank you for this great review, it has been a challenging few weeks but we have been extremely proud of our staff and how they have provided extra love and attention during this time when you as family, are unable to visit. We look forward to when you can join us again.

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Review of
The Chapel House
from Anne F (Daughter of Resident) published on 18 May 2020

Submitted via Website • Report

Overall Experience

I have always been impressed with the care Chapel House provides for my mum, but during the present crisis, they have gone above and beyond the call of duty. Well done and thank you to all the staff.

Reply from Jackie Jones, Manager at The Chapel House

Thank you so much for your feedback, taking the time to tell others about our home is the best advertising possible for us as a care provider.

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Review of
The Chapel House
from Louise S (Daughter of Resident) published on 18 May 2020

Submitted via Website • Report

Overall Experience

My mum has been a resident at Chapel house for over 12 months after sadly getting worse with dementia. Since mum arrived, the love and care that has been provided to her by all the staff has been excellent. Sadly my dad also became very unwell last year and the staff were able to accept him as a resident

for the last few months of his life, enabling him to be with my mum which was lovely as he had been really struggling without her at home. All the team here are attentive, caring, thoughtful and I feel go beyond expectations to ensure your loved ones are cared for in a professional yet loving manner.

Reply from Jackie Jones, Manager at The Chapel House

Thank you for providing those looking for care a real sense of what we offer at Chapel House.

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Review of
Plessington Court
from A D (Grandson of Resident) published on 26 December 2017

Submitted via Website • Report

Overall Experience

My Nan has been using this service for 3 months now and we could not be more happy with the service provided.

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Review of
Plessington Court
from Louise W (Daughter of Resident) published on 12 December 2017

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Plessington Court for the last seven years and is now in the end stages of Alzheimer's. Throughout her time at Plessington, she has been treated with great kindness and respect. Her health and mental wellbeing has always been monitored carefully. The staff are friendly

and helpful and I have full confidence in the homes manager.

Reply from Cathrina Moore, Director at Plessington Court

Thanks for this review, it much appreciated.

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Review of
The Chapel House
from Ian S (Son of Resident) published on 13 April 2016

Submitted via Postal Card • Report

Overall Experience

My father spent the last ten weeks of his life at the home having been moved from hospital. Straight from the start it was clear that the management, staff and nursing team were extremely professional and caring in their roles. This put my mother's fears quickly at ease. Throughout the ten weeks they

supported not only my father but my mother massively too, providing her with meals and verbal support. I cannot find any fault or any constructive criticism to offer. They are a credit to their industry and I thank them with all my heart.

Reply from Cathrina Moore, Partner at The Chapel House

Thank you for your support.

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Care Homes Owned by Capel House Care Ltd in Cheshire

Capel House Care Ltd Locations in Cheshire (2)

Capel House Care Ltd Reviews in Cheshire (30)

The Chapel House

The Chapel House

Plessington Court

The Chapel House

Plessington Court

The Chapel House

Plessington Court

Plessington Court

Plessington Court

The Chapel House

Plessington Court

Plessington Court

The Chapel House

The Chapel House

Plessington Court

The Chapel House

The Chapel House

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Plessington Court

The Chapel House

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