Century Healthcare Ltd in Greater Manchester | 1 Care Home

Review of
Ambleside Bank
from Kathryn S (Daughter-in-law of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience

I can't begin to explain what makes Ambleside Bank stand out. It is everything you would wish for your loved one.
The kindness of every one of the staff, the care given with respect and dignity, the lovely meals served in pleasant surroundings, the activities and outings all go to make Ambleside the

amazing place it is.
We are so grateful our loved one was cared for so wonderfully. We cannot thank you enough.

Reply from Kay Rigby, Manager at Ambleside Bank

Thank you for such a lovely review. We are so happy that you feel Ambleside stands out, it really was our pleasure to care for your loved one. Thanks for choosing Ambleside. This kind of feedback motivates the entire team to continue exceeding quality standards. It is so nice to hear that your loved one was treated with dignity and respect as that is 100% our aim. I will be sure to share this review with the team here. Thank you again for taking the time to leave us your review it means a lot to our whole team. Kind Regards.

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Review of
Ambleside Bank
from Andrea D (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

Ambleside Bank Care Home is a special place. We are so pleased that our mum spent the last year of her life surrounded by such caring and dedicated staff. The carers took time to get to know her individual needs and interests and provided care and support in a professional and friendly manner. They

provided a good range of regular activities and experiences including games, pamper days, singers, themed meals and trips out in the minibus. She couldn't have been better looked after. The home was clean and bright and Mum was able to take her own belongings to make her room cosy and familiar.
As a family, we feel we were always welcomed and staff took time to speak to us and explain how she was keeping.
Thank you.

Reply from Kay Rigby, Manager at Ambleside Bank

Thank you for your positive review of our home. This kind of feedback motivates the entire team to continue exceeding quality standards. We can't thank you enough for the kind words about our service. Your review means a lot to us and lets us know we're on the right track! We are so happy your mum has settled in so well and enjoyed living at Ambleside, It was a pleasure to have her. I will be sure to share this review with the whole team here. Thank you again for taking the time to leave us your review and thank you for choosing our home. Kind regards.

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Review of
Ambleside Bank
from Lynne M (Daughter of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother was looked after very well. All staff were sensitive and considerate of her needs. She was made comfortable, and her safety was of paramount importance. I could not have wished for a happier more caring final home for my mother.

Reply from Kay Rigby, Manager at Ambleside Bank

Thank you for your review; we value all feedback, as this helps us to improve our service where required. We are pleased to hear that you were happy with the care delivered here at Ambleside Bank. We would like to say a big thank you for your positive comments regarding our team. I will be sure to share this review with the team here. Thank you again for your kind words and for taking the time to leave us your review and for choosing our home.

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Review of
Ambleside Bank
from W F (Daughter of Resident) published on 18 June 2024

Submitted via Postal Card • Report

Overall Experience

My mum has resided at Ambleside for 3 years now and has been extremely happy for all her time there. Our family have always found the management and staff most helpful and a huge support to both my mum and the family. We are really grateful for everything that is done for Mum which continues to be of

a high standard. Management and staff are approachable, caring and supportive and the family feel assured Mum is in a safe environment.

Reply from Kay Rigby, Manager at Ambleside Bank

Thank you so much for your kind words. We are glad your mum is happy here, it is a pleasure having your mum here with us. I will be sure to share this review with the team here. Thank you again for your kind words, for taking the time to leave us your review and for choosing our home. Kind Regards.

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Review of
Ambleside Bank
from Ruth G (Cousin of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience

My cousin has been a resident at Ambleside Bank for around 4 years and the staff have been excellent in all aspects of care. Due to having medical problems myself, I had been unable to visit recently and was worried but I knew my cousin was in good hands and today's visit proved that all was well and

my cousin was happy.
Thank you to all the staff for your care.

Reply from Kay Rigby, Manager at Ambleside Bank

Thank you for leaving a review. We're so pleased you are happy that your cousin is happy and settled at Ambleside Bank, and that you are happy with the standard of care we provide here, it is a pleasure to have your cousin with us. Your positive feedback has been passed on to our dedicated team!

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Review of
Ambleside Bank
from Karen B (Daughter of Resident) published on 9 February 2024

Submitted via Website • Report

Overall Experience

I moved my 90-year-old mother with dementia into Ambleside Bank this week and I have to say I am bowled over by how impressive and amazing all the staff have been. The team are caring and excellent and they instantly made my mum feel at home and special. She already loves it. The facilities are spotless

and extensive and lots of activities are in place. It is friendly, spotless and has an amazing atmosphere.
Huge thanks to all the team!

Reply from Kay Rigby, Manager at Ambleside Bank

Thank you for your positive review of our home. This kind of feedback motivates the entire team to continue exceeding quality standards. We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! It is always so nice to hear words like amazing. We are so happy your mum has settled in so well. I will be sure to share this review with the whole team here. Thank you again for taking the time to leave us your review and thank you for choosing our home. Kind regards.

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Review of
Ambleside Bank
from Nicola E (Relative of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

A vast range of activities to keep residents happy and stimulated. Always friendly staff who take time to talk and more importantly listen. Residents' rooms are spotless. Genuine lovely feel when you enter.

Reply from Kay Rigby, Manager at Ambleside Bank

Thank you for your lovely comments, which we have passed on to our staff. It is so nice to know that we are appreciated, and we will continue to do everything we can to ensure we continue to provide an excellent service.

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Review of
Ambleside Bank
from Stephen G (Son of Resident) published on 24 January 2024

Submitted via Postal Card • Report

Overall Experience

Mum is really happy here and she enjoys the food. The staff are excellent, should be more on the weekends. It always seems to be a happy place to work and live there, what I have seen. Staff should be paid more, it's a hard job to do. Don't understand why private pays more than council if it's not a

lot because she is losing her house money already living here.

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Review of
Ambleside Bank
from P B (Son of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

The atmosphere when you walk into Ambleside Bank is very welcoming and the staff are very friendly and always on hand for a chat. The day trips they have taken the residents out are brilliant and the events coordinator is a diamond. The manager and her deputy are a great team and with their leadership,

they have brought Ambleside Bank on so much. Well done everyone in the team, needs a pat on the back from the girls in reception to the maintenance man to the chefs. Well done.

Reply from Kay Rigby, Manager at Ambleside Bank

Thank you for your positive review of our home. This kind of feedback motivates the entire team to continue exceeding quality standards. We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! I will be sure to share this review with the team here. Thank you again for taking the time to leave us your review and thank you for choosing our home to take care of your loved one, it is a pleasure.
Kind regards.

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Review of
Ambleside Bank
from Keith F (Niece of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

Since my auntie has been a resident at Ambleside Bank since around July last year, I have nothing but praise for the home. They really care for the residents, and they treat them like their own family. The staff are always friendly and helpful, the home is spotlessly clean, and the food really is good.

Cannot praise the home enough; it really is first class, and my auntie is so happy there.

Reply from Kay Rigby, Manager at Ambleside Bank

Thank you for your review; we value all feedback, as this helps us to improve our service where required. We are pleased to hear that you are happy with the care delivered here at New Ambleside and the choice of meals provided. We would like to say a big thank you for your positive comments regarding our team. I will be sure to share this review with the team here. Thank you again for your kind words, for taking the time to leave us your review and for choosing our home.

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Review of
Ambleside Bank
from L R (Daughter of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience

Dad was always adamant he wasn't ever going to a care home. However, we eventually found this home and instantly knew it would be perfect. He absolutely loves it here. It's spotlessly clean. He's so well cared for, and the staff are so lovely and caring. I can highly recommend it.

Reply from Kay Rigby, Manager at Ambleside Bank

Thank you for taking the time to write such a kind review; we are so glad to hear your dad loves it here and has settled in so well. I will be sure to share this review with the team here. Thank you again for taking the time to leave us your review.

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Review of
Ambleside Bank
from K P (Friend of Resident) published on 11 October 2023

Submitted via Postal Card • Report

Overall Experience

Very pleased with the overall facilities and staff. Nice and clean and the staff are very helpful.

Reply from Kay Rigby, Care Manager at Ambleside Bank

Thank you for taking the time to write your review. We are really pleased to hear that you are happy with our overall facilities provided at Ambleside Bank Care Home. I am also really pleased you found the staff very helpful. I will pass the positive feedback on to all our staff at Ambleside Bank. Many thanks again for your lovely feedback.

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Review of
Ambleside Bank
from Joan W (Friend of Resident) published on 25 August 2023

Submitted via Postal Card • Report

Overall Experience

I find the home to be very friendly and very helpful. My best friend's mum has been in for two years now, and I find it is very good in every department.

Reply from Kay Rigby, Manager at Ambleside Bank

Thank you for your lovely comments, which we have passed on to our staff. It is so nice to know that we are appreciated, and we will continue to do everything we can to ensure we continue to provide an excellent service.

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Review of
Ambleside Bank
from J R (Daughter of Resident) published on 8 June 2023

Submitted via Website • Report

Overall Experience

Lovely atmosphere, lovely staff, it makes me happy knowing how much my dad is looked after and loved, they have trips out regularly, always activities going on, my dad has been there two years now and never had one issue with them. It's so clean.

Reply from Rebecca Reeves, Recruitment Lead at Ambleside Bank

Thank you for your positive review of our home. This kind of feedback motivates the entire team to continue exceeding quality standards. It is always so nice to hear that you are happy with the care provided and the cleanliness of the home. I will be sure to share this review with the team here. Thank you again for taking the time to leave us your review.

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Review of
Ambleside Bank
from Amie D (Granddaughter of Resident) published on 8 June 2023

Submitted via Website • Report

Overall Experience

My grandad has been here for around 18 months now. We couldn't have put him anywhere better! An absolutely tremendous home, they go above and beyond for the residents in general. My grandad really enjoys his time here. He regularly goes on days out with them! And they've gone out there way to make a

room for the gents with domino's darts and a bar which is amazing.
Thank you for everything you do for him. We wouldn't want him to be anywhere else.

Reply from Rebecca Reeves, Recruitment Lead at Ambleside Bank

Thank you for your positive review of our home. We are glad to hear that your Grandad enjoys living at Ambleside Bank. We can’t thank you enough for the kind words about our service and we are pleased that you like the new bar area! I will be sure to share this review with the team here. Thank you again for taking the time to leave us your review.

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Review of
Ambleside Bank
from Rob B (Son of Resident) published on 7 June 2023

Submitted via Website • Report

Overall Experience

The staff at Ambleside Bank is what makes the care home so special, everyone of them are a credit to the home. They go above and beyond for everyone who’s either at the home or for the family coming to visit relatives. Can’t praise them enough! My mother who resides in Ambleside can’t agree with me

anymore than I have. Thank you all so very much your all wonderful.

Reply from Rebecca Reeves, Recruitment Lead at Ambleside Bank

Thank you for your review and for your kind words about all the staff at Ambleside Bank - they are a really kind and hardworking team! I will be sure to pass your review on to them. Thank you again.

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Review of
Ambleside Bank
from Rita W (Daughter of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience

It's a great home with very friendly staff, my only complaint is they don't put Mum's bra on every day and it should be down to personal care. Mum loves it there and says she is well looked after. They do a lot of activities with them plus one-to-one.

Reply from Rebecca Abrahams, Registered Manager at Ambleside Bank

Thank you for your review and for bringing this to our attention, from a recent conversation, please be reassured this has been looked into and I am hopeful this has now been resolved. We are glad to hear your mum loves it here and feels well looked after.

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Review of
Ambleside Bank
from C G (Daughter of Resident) published on 2 June 2023

Submitted via Website • Report

Overall Experience

Mum has really settled there now, she has been there a while now, at first she was unsettled and wanted to go home but now she enjoys joining in playing bingo and dominos and also when they have days where they play games mum joins in too. All the staff are excellent they really look after the residents

and when you have a problem they fix it straight away. It's a really good home for the elderly

Reply from Rebecca Abrahams, Registered Manager at Ambleside Bank

Thank you for your lovely review, I will ensure I share it with the care team.
Thank you again, Rebecca.

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Review of
Ambleside Bank
from T M (Daughter of Resident) published on 12 April 2023

Submitted via Postal Card • Report

Overall Experience

Absolutely made up with the progress our mum has made here. Warm, caring, friendly place which has recently been refurbished, very clean place.
Our mum loves the food served here and I have even been told if we book in advance we can have lunch with her. This has taken so much pressure off the family

knowing she is so happy.

Reply from Rebecca Abrahams, Home Manager at Ambleside Bank

Thank you for your kind words. We are glad your mum is happy and you feel the pressure has been taken of yourself and your family.

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Review of
Ambleside Bank
from S Y (Son of Resident) published on 12 April 2023

Submitted via Postal Card • Report

Overall Experience

I think Dad is well looked after by everyone here.
He is very happy and content. I am happy with the care and he is safe here.

Reply from Rebecca Reeves, Recruitment Lead at Ambleside Bank

Thank you for taking the time to leave a review. We are glad to hear that your dad is happy with the care provided and feels safe. Many thanks again for your kind words.

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Care Home Owned by Century Healthcare Ltd in Greater Manchester

Century Healthcare Ltd Locations in Greater Manchester (1)

Century Healthcare Ltd Reviews in Greater Manchester (25)

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