Century Healthcare Ltd in Lancashire | 5 Care Homes

Review of
Priory Court
from Sandra K (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My mum was admitted to hospital in Sept 2024 after a fall at home Unfortunately her health deteriorated and she was placed on the end of life pathway. We was advised to visit a few Nursing Homes to allow her to be discharged. I made arrangements for myself and daughters to visit. We was so impressed

with the laidback cosy feel of the home we decided there and then to take one of the rooms.
On discharge my mum was still very poorly, she had stopped eating and was only drinking small amounts. She was very frail, and was suffering from dementia. We thought she would spend most of her time in her bedroom and was encouraged to bring mum's belongings to make it more homely for her.
Fast forward to Feb 2025. My mum's health has improved beyond belief. She has definitely got her appetite back! She spends her days with other residents, trips out and enjoys the quizzes and entertainment. This change has been remarkable. The care she has received has been remarkable. She is happy, we are happy!!

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Review of
New Thursby Nursing Home
from Diane T (Niece of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Many thanks to the Manager, Deputy Manager and all the staff at New Thursby Nursing Home for their care and kindness for my aunt whilst she was resident at their care home. Sadly, her stay was short due to her terminal illness, but we couldn't have asked for any better support and nursing care through

her end-of-life care and we always felt that she was in safe hands. Communication and friendliness of the staff was exceptional, as it was with the GP services through the home if needed. The manager came to visit her prior to her stay and then to her funeral. The level of care to the end was exceptional.

Reply from Stefan, Manager at New Thursby Nursing Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. We are pleased to hear that you were happy with the care delivered here at New Thursby, and we truly regret that we could not be there for you and your aunt for a longer period of time. We would like to say a big thank you for your positive comments regarding our team. I will be sure to share this review with the team here. Thank you again for your kind words, for taking the time to leave us your review and for choosing our home. Best wishes

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Review of
Priory Court
from Gemma T (Daughter of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

Since moving into the home, I have noticed a huge difference in my mother's mental health and appearance. As a family, it has made a huge difference knowing our mum is happy and well looked after.
My mum has said the staff are amazing and do everything they can to maintain her independence and respect

her dignity.
My mum has been able to make her room feel like a home. The matron and carers go above and beyond. It's nice to see my mother smiling again.

Reply from Alina Sinclair, Deputy Matron at Priory Court

We would like to thank you so much for your kind review, we do appreciate your feedback. I will pass your comments to all the staff.

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Review of
Priory Court
from Andrew W (Son of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

Dear Priory Court, With my father's passing, I just wanted to say a few words to you and your staff.
Although my dad was only at Priory Court for eight months, he enjoyed his time there. I was really impressed with the level of care and, in particular, how friendly and gentle all the staff were. You

all made Dad's stay there very comfortable and homely, I can't thank you all enough. The running of the care home is a credit to you all. Very professional and caring. You should all be proud of the work you are doing there, caring for our elderly family members at this often difficult time in their lives. Well done, I shall be forever grateful to you all.

Reply from Alina Sinclair, Deputy Matron at Priory Court

We would like to thank you so much for your kind review, your father was very loved by all of us and it was a pleasure and an honour to look after him. I will pass your review to all the staff. We thank you again for your lovely review.

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Review of
New Thursby Nursing Home
from S F (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

My mother moved into New Thursby recently. She was hesitant at first as I had been her primary carer for 3 years but she has settled in nicely. Mum told me the staff are helpful and that the home is "nice and warm" and most importantly she feels safe there. My mum always had a nervous disposition so

knowing that she's safe and cared for is a great relief. Manager is very personable right from my mum's initial assessment/our first meeting. I have yet to learn all the names but the other staff I've spoken to the most would be a particular nurse - very helpful too. My mum's room is always clean and we were encouraged from the start to bring in her own furniture/décor to make it feel homely - however she wanted. I cannot comment on meals as mealtimes are protected but my mum always seems content. There are activities most weekdays including trips out which are updated weekly on the Activities board outside the main lounge. Residents are free to join in as much or as little as they please.

Reply from S Stefan, Manager at New Thursby Nursing Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are so proud of our team, they work so hard. I will be sure to share this review with the team here and please let us know if there is anything else we can do for you and your relative. Thank you again for taking the time to leave us your review and for choosing our service. Kind regards, Manager

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Review of
New Thursby Nursing Home
from J G (Daughter-in-law of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

New Thursby has been a godsend to our family. The care my Mother-in-law receives is outstanding in professionalism and kindness.
I'd also like to commend the staff for keeping the home smelling so clean and fresh, thank you.

Reply from Stefan, Manager at New Thursby Nursing Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are so proud of our team, they work so hard. I will be sure to share this review with the team here and please let us know if there is anything else we can do for you and your relative. Thank you again for taking the time to leave us your review and for choosing our service.

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Review of
New Thursby Nursing Home
from J D (Husband of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

Really good and friendly staff, highly recommended and very clean.

Reply from S Stefan, Manager at New Thursby Nursing Home

We are pleased to hear that you and your relative are happy with the care delivered here at New Thursby. We would like to say a big thank you for your positive comments regarding our team. I will be sure to share this review with the team here. Thank you again for your kind words, for taking the time to leave us your review and for choosing our home.

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Review of
Priory Court
from G G (Relative of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

Our relative was extremely well looked after. She was treated with care and dignity. Our special thanks to the matron and a big thank you to all the staff.

Reply from Alina Sinclair, Deputy Matron at Priory Court

We would like to thank you for taking your time to leave us this review. I will pass this on to all our staff, we appreciate your feedback.

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Review of
Priory Court
from Cliff S (Son of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

We (her children) are very happy with the care provided by Priory Court for our Mum. She was suffering with dementia, poor eyesight and needed nursing care. The home is very clean and the staff are very friendly and helpful. Mum's room was immaculately maintained and she was kept warm. She must have

also liked the food because she ate and drank most of what was provided (we know this from the daily records). Another plus is that she often joined in with the regular entertainment - she loved a good sing-song. Mum was happy at Priory Court. She spent her last two years there and recently passed peacefully. We are very grateful to all the staff there for the care and kindness that they showed her in these last months and days.

Reply from Andrea Jones, Matron at Priory Court

Thank you for taking the time to leave a review. I will pass on your kind comments to all the team. It was an absolute pleasure to care for your mother.

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Review of
Priory Court
from Nigel T (Son of Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy to write a review for Priory Court. Since my father arrived, we have been very satisfied with the care and attention he has received.
A very warm and caring home, with wonderful staff on all levels.
More than happy to recommend.

Reply from Andrea Jones, Matron at Priory Court

Thank you for taking the time to give us feedback. I will pass on your kind comments to all of my hard-working team.

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Review of
New Thursby Nursing Home
from Win J (Wife of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

I feel he is looked after much better here. He looks smart, showered, well fed and activities provided.

Reply from Stefan, Manager at New Thursby Nursing Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are so proud of our team, they work so hard. I will be sure to share this review with the team here and please let us know if there is anything else we can do for you and your relative. Thank you again for taking the time to leave us your review and for choosing our service. Kind regards.

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Review of
New Thursby Nursing Home
from S M (Daughter of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

The staff at New Thursby are excellent; so many genuinely caring professionals with very high standards, and this has a very positive impact on my mother's experience. My mother has been in New Thursby for over two years now and has really benefitted from the care and attention of the staff in so many

ways. Staff have always shown every consideration to me and my family in making arrangements and so on. I would certainly recommend New Thursby.

Reply from Stefan, Manager at New Thursby Nursing Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We would like to say a big thank you for your positive comments regarding our team, I will be sure to share this review with the team here. Thank you again for your kind words, for taking the time to leave us your review and for choosing our home. Kind Regards.

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Review of
Priory Court
from Eric W (Resident) published on 24 June 2024

Submitted via Postal Card • Report

Overall Experience

Arrived 12/4/2024. No previous personal or family experience of care home life. Previously living at home alone for six years following Wife's death. Managing very well with family and carer help - fully mobile, active - walks, gardening, painting. Then early April persisting medical problems and two

falls at home (no injuries). Family concerns re welfare and need for 24-hour care. GP very helpful in making arrangement for residence at Priory Court. Early days regretted/resented loss of independence. Had to learn the house routines, but had to ask or find out by experience. Now well settled - warm, comfortable, feel cared for and cared about.

Reply from Andrea Jones, Matron at Priory Court

Thank you for taking the time to leave a review and that now you are much more settled into your routine and life at Priory Court.

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Review of
Priory Court
from Rosemary T (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

My mother has been at the home for nearly two months and I'm very happy in all aspects of the quality of the care given. All the staff are attentive and respectful and I feel that my mum is treated with dignity at all times. The staff are very approachable which helps me feel reassured and supported.

Big thank you to all the staff.

Reply from Alina Sinclair, deputy matron at Priory Court

Thank you so much for taking the time to leave us the review. We appreciate your feedback. I will share this review with the team.

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Review of
New Thursby Nursing Home
from Julia B (Daughter of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

My father and I continue to be delighted with the level of care that is being provided for my mother. All staff go the extra mile to meet her every need. New Thursby has a lovely homely atmosphere and the staff are welcoming, and friendly and it is evident that they do really 'care' about their residents.
We

know when we are not visiting Mum is looked after to the highest of standards.

Reply from Sergiu Stefan, Manager at New Thursby Nursing Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased to hear that you are happy with the care delivered here at New Thursby. We would like to say a big thank you for your positive comments regarding our team. I will be sure to share this review with the team here. Thank you again for your kind words, for taking the time to leave us your review and for choosing our home. Kind regards.

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Review of
Gillibrand Hall Nursing Home
from Beverley P (Daughter of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

If you are looking for a care home for a relative I can highly recommend Gillibrand Hall. My sister and I had to make this decision 11 years ago and within the first two and a half years we removed her from two homes which were most unsatisfactory, but fortunately found Gillibrand Hall. My mum has happily

lived here for 8 years now which speaks volumes for the environment the staff work hard to create and maintain and the fact that they have a real interest and compassion for their residents and family.
Mum is in the late stages of Parkinson's disease, so requires a great deal of attention both medically and personally. The staff provide this with professional competency, kindness and respect of her dignity.

Reply from Kathy Spencer, Matron at Gillibrand Hall Nursing Home

Thank you for your review, it is appreciated by myself and my team.

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Review of
Gillibrand Hall Nursing Home
from S W (Wife of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience

My husband went in hospital after a fall, were told only months to live. Discharged to a nursing home that had some good kind staff but not enough. My husband has dementia, had some accidents and split his head open three times falling so for safety he was in bed a lot of the time. In December he moved

to Gillibrand Hall and we are impressed. The staff get him up every day. He sits in a chair. There is entertainment. He has been out several times for cake at a garden centre and to the local town followed by another town for donuts. He is now always clean-shaven and showered. Dining tables are set with clean tablecloth, place mats and vase of flowers. He has had manicures, spa bath, and always staff around all of which are kind lovely people who encourage people to join in with the music singing painting even the cleaners, maintenance and clerical staff are friendly and welcoming. My husband thinks he is at a hotel most of the time. Thank you to each and every one of you hard-working wonderful people.

Reply from Kathy Spencer, Matron at Gillibrand Hall Nursing Home

Thank you for your review it appreciated by me and my team.

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Review of
Gillibrand Hall Nursing Home
from Anne D (Daughter of Resident) published on 28 May 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident since September 2023. She has settled well and calls it home. Food is fabulous with Mum gaining much-needed weight. Plenty of activities and residents are encouraged to join in but not forced.
Regular exceptional live entertainment and visits from the pet therapy dog.

Staff very attentive and Mum enjoys their company. The home is very clean and washing done daily. Unfortunately there has been a few incidents where Mum's clothes have gone missing. We have been unable to locate them despite them having her name tag in them.
It appears less staff at weekend and can find it hard to find someone to assist. Overall excellent care and compassion from all staff.

Reply from Kathy Spencer, Matron at Gillibrand Hall Nursing Home

Thank you for your review, it is appreciated. We would like to respond to part of your review. We have already been looking into issues with clothing, I am looking at different options we can use. The staff ratio at the weekend is the same as during the week. I am available to discuss any issues with you. Please arrange a meeting if you wish to discuss matters.

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Review of
Gillibrand Hall Nursing Home
from T A (Husband of Resident) published on 28 May 2024

Submitted via Website • Report

Overall Experience

My wife has been at Gillibrand over a year. At that time she was given 12 weeks to live, however, she is doing well. My wife is looked after very well and given good service. I can't thank the staff enough for all their hard work.
I have given a 5 for the food and drink but my wife's condition leaves

her unable to eat/drink.

Reply from Kathy Spencer, Matron at Gillibrand Hall Nursing Home

Thank you for your review, it is appreciated by me and the team.

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Review of
Gillibrand Hall Nursing Home
from A O (Daughter of Resident) published on 21 May 2024

Submitted via Website • Report

Overall Experience

24-hour phone number not always answered. Residents' buzzers noted to be beeping for many minutes without response. No buzzer or similar means of residents attracting attention when they need help during the day time. Many members of staff on an individual level are fabulous but actioning issues addressed

has proven difficult. Radiators on the hottest day of the year and residents sat in front of these for long periods. Days out advertised but in actuality maximum of two residents can take part. Lobby is quite beautiful whilst other areas are dated and sometimes not as clean as they could be.

Reply from Kathy Spencer, Registered Manager at Gillibrand Hall Nursing Home

Thank you for your review. As I mentioned on the phone to you, I am more than happy to discuss your concerns. Please be reassured this is not a true reflection of Gillibrand Hall.

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Care Homes Owned by Century Healthcare Ltd in Lancashire

Century Healthcare Ltd Locations in Lancashire (5)

Century Healthcare Ltd Reviews in Lancashire (114)

Priory Court

New Thursby Nursing Home

Priory Court

Priory Court

New Thursby Nursing Home

New Thursby Nursing Home

New Thursby Nursing Home

Priory Court

Priory Court

Priory Court

New Thursby Nursing Home

New Thursby Nursing Home

Priory Court

Priory Court

New Thursby Nursing Home

Gillibrand Hall Nursing Home

Gillibrand Hall Nursing Home

Gillibrand Hall Nursing Home

Gillibrand Hall Nursing Home

Gillibrand Hall Nursing Home

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