Which N Hussain Care Homes have the highest review score?

Beeches Care Home , Haighfield Nursing Home & The Willows have the highest review score.

N Hussain | 3 Care Homes

Review of
Haighfield Nursing Home
from Gillian R (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

Hi I just want to say how welcome Haighfield made Mum and I feel,the staff are caring,kind and friendly.
It's a great comfort to me knowing when I leave Mum in the home she is so well looked after.
They have lots of activities going on in the lounge,unfortunately my Mums not been up to that but it's

great that they try and motivate and stimulate the residents.

Reply from Naveed Hussain, Owner at Haighfield Nursing Home

Thank you so much for your kind words. It means a lot to us that you and your mum felt so welcome at Haighfield. Making families feel at ease and providing a warm and caring environment is so important to us, so knowing you have that comfort when leaving your mum in our care is truly heartwarming. We are glad you have noticed the effort our team puts into activities. While we completely understand that your mum has not been up to joining in, we will always be here to support her in any way she feels comfortable. If there is ever anything we can do to make her stay even better, please do let us know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Willows
from W B (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Amazing, it was never going to be easy putting a parent into permanent care, however the staff at the Willows are fantastic they are caring and compassionate. The manager always has time for you and will answer any questions or queries. The home itself has a lovely atmosphere and my Dad is very settled.

The food is freshly made on the premises and always a good choice, all the staff are patient and kind not just to the residents but to us too, it has taken a big weight off the family knowing he is well looked after. The ladies in the laundry are fab they always make sure everything is clean and returned to the correct resident. Thank you to everyone

Reply from Naveed Hussain, Owner at The Willows

Thank you so much for your kind words. We truly understand how difficult it can be to decide to move a loved one into care, so it means the world to us that you feel reassured and supported. Seeing your dad settled and happy is exactly what we strive for and we are so pleased to hear that you feel at ease knowing he is well looked after.Your appreciation for our team, from the care staff to the laundry ladies, has been shared with them. It lifts everyone's spirits. If there is ever anything more we can do for you or your dad, please do not hesitate to ask.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beeches Care Home
from Simon B (Respite Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

My stay at the Beeches was made great by the Manager & her girls. All gave me friendly helpful service, well above the call of duty. The only things which could be improved were the quality of the beds & the food, which was mostly good, but improvements were possible. I enjoyed the breakfasts & lunches,

while the evening meals often consisted of sandwiches made with white bread (no taste or nourishment), not cooked meals. Sometimes soup was served not hot but luke warm, - less than appetising. More home cooking & less factory food & white bread would be a big improvement.
Meals could be made much more enjoyable if wine and/or beer were on the menu. Would this be legal?

Reply from Naveed Hussain, Owner at Beeches Care Home

Dear Simon,Thank you for taking the time to share your feedback. We are so pleased to hear that you felt well looked after by the team. The manager and all the staff truly care about making each resident's stay as comfortable and enjoyable as possible, so it means a lot to know their efforts made a positive difference for you.We also really appreciate your comments on the beds and food. We always want to improve where we can, so your feedback is very helpful. We will certainly consider your suggestions, especially regarding meal variety and temperature. Regarding your question about wine or beer, we will look into what is possible within the regulations.If you ever have any further thoughts or if there is anything else we can do, please do not hesitate to reach out. Wishing you all the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Willows
from Dave E (Husband of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

I have found The Willows excellent, the staff are very helpful, some are funny, nothing is too much trouble for them. I have had a cup of tea brought to me without being asked, most welcome.

Reply from Naveed Hussain, Owner at The Willows

Thank you so much for your kind words. It is wonderful to hear that you have had such a positive experience at The Willows. Our team always strives to make everyone feel comfortable and cared for, so knowing that their kindness and humour have made a difference to you means a lot.We are delighted that you felt so well looked after, and we hope you enjoyed that cup of tea. We will be sure to share your lovely feedback with the team. If there is ever anything more we can do for you, please do not hesitate to ask.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Haighfield Nursing Home
from Michael D (Son of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

I just want to say how thrilled the family was regarding the level of care and attention afforded to our mother. The staff constantly provided a thoughtful, considerate and homely provision of such care. Residents are involved in activities to ensure meaning to their stay. Extra attention was provided

at birthdays, Easter and Christmas including musical entertainment at these times. I would not therefore hesitate to promote Haighfield Nursing Home for anyone seeking appropriate care for loved ones.

Reply from Emma Wilcock, Home Manager at Haighfield Nursing Home

I would like to thank you for your kind review of Haighfield Care Home. I will ensure to pass on your kind words to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Haighfield Nursing Home
from Jennifer R (Daughter of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum was treated with love, care and compassion throughout her stay at Haighfield from October 2023 onwards. The attention to detail in dressing Mum and dietary needs were second to none.
All staff interacted with Mum encouraging her in activities and had many great chats with her, spending time with

her and other residents. A massive thank you to everyone on all teams at Haighfield.

Reply from Emma Wilcock, Home Manager at Haighfield Nursing Home

Thank you for your lovely review. We are thrilled you were more than happy with the care provided for your mum. I will ensure to pass on the review to all staff at Haighfield.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Haighfield Nursing Home
from Jan D (Daughter of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum was treated with such care throughout her stay, which lasted 12 months longer than expected this is purely due to the fabulous care and love given to Mum, everyone showed respect and compassion and so we thank you from the bottom of our hearts. On Mum's recent return from time in the hospital, staff

came outside and greeted and welcomed Mum back home. All staff work very hard and our thanks go out to them.

Reply from Avril Lawler, Home Manager at Haighfield Nursing Home

Thank you for your lovely feedback. I will inform the team to keep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Willows
from L H (Daughter of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

Staff are always friendly and always assist in getting Mum to sit in a quiet room. Manager is always interactive on our arrival, updating us on how Mum is and where she is. and able to tell us what activities Mum has enjoyed. Always approachable, both friendly and professional. Carers and all other

staff who care for Mum are interactive with Mum and family visiting. They work hard to look after Mum, they are positive, caring and professional. All staff at The Willows work very hard as one big team together to make Mum's life there as comfortable as possible and with dignity.

Reply from Naveed Hussain, Owner at The Willows

Thank you so much for your lovely review. It means a great deal to us to know that you feel so supported and reassured when visiting your mum. Creating a warm and welcoming environment for both residents and their families is so important to us, so knowing that our team's efforts have made a difference is truly heartwarming.We are especially pleased that you appreciate the updates about your mum and the time she spends enjoying activities. Keeping families informed and involved is something we value. Your kind words about our carers and staff will be shared with the whole team, as they all work incredibly hard to provide the best care with dignity and respect.If there is ever anything more we can do, please do not hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beeches Care Home
from M C (Cousin of Resident) published on 9 July 2024

Submitted via Website • Report

Overall Experience

It was my elderly cousin's 94th Birthday and the staff went the extra mile to make it special for him. He has dementia but always says how well they look after him. Many thanks to everyone at Beeches Care Home.

Reply from Senior Team, Beeches Care Home at Beeches Care Home

Thank you for your lovely comment. It is our pleasure to look after your cousin. We are so pleased he enjoyed his birthday meal/party.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beeches Care Home
from T B (Friend of Resident) published on 9 July 2024

Submitted via Website • Report

Overall Experience

Beeches Care Home has improved over the last seven or eight months, the recent changes to the interior areas and also to the outdoor spaces make for a better experience for residents and visitors. The professional staff are prompt in keeping me informed of any changes to my friend's health and well-being.

Staff always find time to answer any questions I might have on any relevant topic.

Reply from Senior Team, Beeches Care Home at Beeches Care Home

Thank you for your positive comment, we do aim to make sure the home is presented well and areas are kept updated. Our staff are very friendly and approachable. It is good to hear our service is working at a good standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beeches Care Home
from H W (Daughter of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

Mum is cared for and looked after. Staff are approachable and helpful.
It's a hard decision to put your parent in a home. The home know Mum and her ways and ensure she gets the most out of the home whilst taking into consideration Mum's ways.

Reply from Senior Team, Management Team at Beeches Care Home

Thank you for your positive review, it's nice to hear you are happy with her care, your mother is a lovely, quiet lady and is a pleasure to care for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Haighfield Nursing Home
from Enid R (Sister of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience

All seems well. Patients are comfortable and safe. I do not see as many staff around as seems necessary to look after so many.
The lady offering activities does her best to include everyone, though some are reluctant, she uses gentle persuasion to encourage them.

Reply from Lynne Griffiths, Home Manager at Haighfield Nursing Home

Thank you for your review, if there is anything you wish to discuss further then do speak to me on your next visit to Haighfield. Our next relative's meeting is booked for Tuesday 2nd July 2024, we would be happy to see you there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Haighfield Nursing Home
from Linda W (Daughter of Resident) published on 15 January 2024

Submitted via Website • Report

Overall Experience

Mum has been at Haighfield for quite a while now. She had been in hospital and was quite ill when she moved in, but she has settled in ok. Given the challenges that the care sector is facing, it is good that the home has managed to retain a core group of staff that Mum knows (and who know her) and so

there is a sense of continuity in her care and support. Staff are attentive and frequently pop in to chat with Mum. They have tried to encourage mum to use the lounge facilities and join in activities, but she has been reluctant to do so. Visiting arrangements are open and flexible, which is welcome, and we are able to have regular chats with the staff to discuss Mum's care when we need to.

Reply from Lynne Griffiths, Home Manager at Haighfield Nursing Home

Thank you for taking to time to leave such a positive review. The team here at Haighfield Care Home appreciate your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beeches Care Home
from Mark S (Son of Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience

We were very happy with the care my dad received at The Beeches Care Home. The staff were always kind and friendly. We felt my dad was safe and cared for well. Thanks to all The Beeches staff.

Reply from Senior Team, Management Team at Beeches Care Home

Thank you Mark for your kind words. It was a pleasure to look after your father. He is truly missed, please continue to visit others whenever you are free, it makes a difference and it’s always nice to see you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Willows
from Ethel O (Partner of Resident) published on 5 July 2023

Submitted via Website • Report

Overall Experience

All I can say is thank you so much for caring for my partner of 25 years until he passed...the staff were great the home always smelt lovely and every single member of staff were friendly and had time for me you are the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beeches Care Home
from Lynda M (Niece of Resident) published on 3 July 2023

Submitted via Website • Report

Overall Experience

My uncle was admitted to hospital from his previous care home and the decision was made to look for an alternative care home that could offer end of life nursing care and I am so pleased that we chose The Beeches Care Home. Whilst there he was treated with all the care and dignity that you would expect

for your loved one. The staff and nurses were easy to approach and constantly kept us up to date with his care needs. Whilst visiting the home we saw that he was clean and looked relaxed and happy, you could also see how the staff loved to interact with all the other residents and I would not hesitate to recommend The Beeches.

Reply from Senior Team, Management Team at Beeches Care Home

Thank you for your kind words and feedback, it was a pleasure to care for your uncle. His presence is missed tremendously within the home by staff and other residents. Your message will be displayed in the staffroom for staff members to read. Thank you once again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beeches Care Home
from A W (Daughter of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience

My father was a resident at The Beeches Care Home from September 2022 until April 2023 when he passed away peacefully. During his time at the home, the staff treated him with the utmost dignity and the nursing care he received was excellent. The team seemed strong and staff were always friendly and

helpful when we visited. There were lots of activities for residents and the opportunity for family to join in too. My father's room was always clean and there was a real sense that there was an understanding of his complex needs. The appearance of the home is not luxurious and some areas are a little dated but this certainly does not detract from the high standard of care they provide which is the priority here. It is fair to say that there is a project for upgrading and redecorating in process currently. I would not hesitate in recommending the home to friends who may also need these services for their loved ones.

Reply from Senior Team, Management Team at Beeches Care Home

Thank you for your positive message. It was such a pleasure to care for your father and to meet such a caring family. Thank you for your feedback, it is all much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beeches Care Home
from Peter T (Son of Resident) published on 24 April 2023

Submitted via Website • Report

Overall Experience

Both my mum and auntie were admitted to The Beeches just as the Covid lockdown was taking hold and so I wasn't really able to get a full picture beforehand of what it was like. Nearly three years on, I'm very pleased with the standard of care offered and I'd have no hesitation in recommending The Beeches.

Unfortunately, my auntie passed away but the end-of-life care she received was exemplary, the staff could not have been more caring. The way that they helped my mum through this difficult period was very much appreciated.
There have been occasional issues arising but what impressed me was the willingness and effort made by the management to address and resolve these quickly. The Beeches has a strong management team along with some very capable staff on the nursing/caring side. They're always prepared to go the extra mile.
In terms of improvements, work is now taking place to refresh the decor etc. which I think was overdue. Steps to recruiting more permanent staff are also welcomed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Haighfield Nursing Home
from D S (Son of Resident) published on 30 September 2022

Submitted via Postal Card • Report

Overall Experience

My mother has settled in well. Staff are friendly and welcome. I am happy to know that my mother is safe and trusted with the respect she deserves.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Haighfield Nursing Home
from Karen P (Daughter of Resident) published on 29 July 2022

Submitted via Website • Report

Overall Experience

Staff were rude and dismissive to various members of the family when visiting and asking any questions regarding care and pain relief. Despite numerous complaints to management and the management company, nothing changed. We were informed on more than one occasion that he was close to the end, at one

stage being told he had stopped breathing and we needed to get there. Upon arrival, he was breathing and asking for drinks, not one member of staff was in sight. My father had been left alone and my niece had to go and find a member of staff, this caused a lot of upset to his wife who is also in poor health. The home is clearly understaffed. There were lots of occasions when there wasn’t a member of staff on any of the floors and you would have to search for a carer or a nurse. Patients would resort to shouting for staff as buzzers were ignored. Other residents' clothes would be in his wardrobe including womenswear. Named items were also lost when sent to the laundry.

Reply from Kerry Ellison, Home Manager at Haighfield Nursing Home

A meeting and one written complaint raised with management was responded to and family member specified they were satisfied with the response and actions.
Management are sorry the family feel this way and aim to provide a high standard of care. We would encourage families to use the company complaints procedure if they feel their verbal complaints with staff during visits have not been addressed appropriately. Then management can address concerns within policies and procedures to be able to respond personally to family members and provide a response that reassures.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by N Hussain

N Hussain Locations (3)

N Hussain Reviews (70)

Haighfield Nursing Home

The Willows

Beeches Care Home

The Willows

Haighfield Nursing Home

Haighfield Nursing Home

Haighfield Nursing Home

The Willows

Beeches Care Home

Beeches Care Home

Beeches Care Home

Haighfield Nursing Home

Haighfield Nursing Home

Beeches Care Home

The Willows

Beeches Care Home

Beeches Care Home

Beeches Care Home

Haighfield Nursing Home

Haighfield Nursing Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Frequently Asked Questions about N Hussain

How many Care Homes does N Hussain own?

Which N Hussain Care Homes have the highest review score?

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers