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Care Home Owned by Jah-Jireh Charity Homes in Greater Manchester

  • Care Home Owned by Jah-Jireh Charity Homes in Greater Manchester

Jah-Jireh Charity Homes Locations in Greater Manchester (1)

 

1 Care Home owned by Jah-Jireh Charity Homes in Greater Manchester

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Jah-Jireh (Charity) Homes

141 Springfield Road, Beech Hill, Wigan WN6 7RH 

6 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 47 Rooms

Jah-Jireh Charity Homes Reviews in Greater Manchester (6)

Reviews Posted for members of Jah-Jireh Charity Homes

Overall Experience

  • 2
  • 1
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  • 0
  • 3

Date Published

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6
Review of

Jah-Jireh (Charity) Homes

from Stephen M (Son-in-law of Resident) published on 13 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There's no doubt that this care home is operating in less than perfect conditions due to the regime imposed upon them by the authorities, staff shortages and skyrocketing costs. However, every time I visit (every week, if possible), I am touched by the care and compassion the staff show to the residents
and their families. The carers become your friend very quickly and demonstrate great affection for the residents. Yes, there are things that could be improved upon, but the basic hygiene and care requirements are being catered for more than adequately. My mother-in-law is very comfortable and happy in her clean, warm room, with attentive staff and friendly fellow residents. My wife and I feel so reassured that she's in Jah Jireh.

Reply from Ian Murphy, Director at Jah-Jireh (Charity) Homes

Thank you so much for your review and for recognising the challenges we are facing; we really appreciate your kind, reasonable and balanced observations about the home and our hard-working staff.


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Review of

Jah-Jireh (Charity) Homes

from Ruth E (Relative of Resident) published on 30 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care my mum-in-law is receiving at Jah-Jireh. Occasionally they can’t answer the phone due to being too busy but most times they do and take the time to tell me how my mum-in-law is. She has dementia and they regularly ring me to check about what’s best for her. They have
referred her to specialists when needed and gone above and beyond what I would have expected. They really care for her. My husband and I visited a few weeks ago and she looked so happy. She was so settled and smiling. This was so reassuring. They had provided aids and adaptations and had a good understanding of her needs and care. I’m very happy.

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Review of

Jah-Jireh (Charity) Homes

from Eleanor W (Granddaughter of Resident) published on 13 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Shocking attitude.
Poor communication.
Unhygienic.
Lack of care for needs/wants.
Management is appalling.
My grandma had a fall and yet no doctor was called? Why?
Dirty bedding?
Other resident's clothing returned alongside my grandma's clothing?
Stale flowers that were left for weeks?
Brand
new towels/flannels not used, so no bathing?

Reply from Lydia Delaney, Social Media at Jah-Jireh (Charity) Homes

We understand that this must be a really difficult time for you and the family. Please be assured that your concerns will be looked into in adherence to our complaints policy. As a matter of policy and to conform to legislative requirements, it would not be appropriate to respond on a public forum to matters related to individual residents, but we encourage you to follow the direction outlined in our policy, so we can resolve any issues quickly.
jah-jireh.org/s/Complaints-Policy.pdf


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Review of

Jah-Jireh (Charity) Homes

from Melissa R (Granddaughter of Resident) published on 13 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My beloved grandma went into Jah-Jireh mid lockdown and sadly went into hospital and passed away just three weeks from staying there. Prior to entering the home, she was in good physical health before deteriorating as soon as she entered the home.
The attitude of the manager for the home was shocking,
lack of regard for families and the patients. A handful of times I called up to see how she was and I was made to feel a nuisance for asking how she was, spoken to terribly. Her phone also was turned off on a number of occasions which is so out of character for my grandma.
I called up to arrange to collect some things for my grandma to take to the hospital, I was told she was ‘fine and had just had dinner with the residents’ - She was in the hospital at this time so I asked why they had lied saying she was at the home having her dinner? They couldn’t give me an answer.
My grandma passed with having sepsis and pneumonia. The hospital raised safeguarding concerns upon her arrival from Jah-Jireh.

Reply from Lydia Delaney, Social Media at Jah-Jireh (Charity) Homes

We understand that this must be a very difficult time for you. Please be assured that your concerns will be looked into in adherence to our complaints policy. It would not be appropriate to respond online to matters related to individual residents on a public forum, but we encourage you to follow the direction outlined in our complaints policy, so we can resolve any issues quickly.
jah-jireh.org/s/Complaints-Policy.pdf


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Review of

Jah-Jireh (Charity) Homes

from Lisa M (Daughter of Resident) published on 29 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Communication is very poor.
Heavily rely on the goodwill of their residents, families and brand name used.
Disingenuous management.
It’s imperative to visit before application. Don’t be turned away due to Covid. It’s imperative to read all neutral information about this place before placing loved
ones in there.
Establish capacity status in writing by management so no grey areas.
Trust your gut feeling. You know your loved one better than anyone.

Reply from Lydia Delaney, Social Media at Jah-Jireh (Charity) Homes

Thank you for your feedback. We have a complaints policy which we use to resolve matters as quickly as possible. To do this effectively, the first point of contact is to raise the matter with the senior member of staff on duty. If it cannot be resolved straight away the next step would be to put the complaint in writing to the manager. Other points of escalation are covered in our policies. We work closely with the authorities to continue to provide services that meet their expectations, where improvements are necessary we will and do take appropriate action.
As a matter of policy and to conform to legislative requirements we do not respond online to matters related to individual residents, as we are sure you appreciate that this would not be appropriate on a public forum.
We will do our best to respond and resolve matters in line with our policy and procedures.


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Review of

Jah-Jireh (Charity) Homes

from Joy C (Daughter of Resident) published on 24 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have complete peace of mind knowing that my dad is being cared for by staff that genuinely love him as if he were part of their own family. He is very happy in Jah-Jireh and I am very happy to recommend to anyone thinking of care for their loved one.

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Awards / Recognitions (0)

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