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Care Homes Owned by Regency Healthcare in Lancashire

9.1 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Regency Healthcare in Lancashire

Only the locations & reviews in Lancashire for Regency Healthcare are showing below.

View the details of all 6 locations (with 154 reviews) owned by Regency Healthcare

Regency Healthcare Locations in Lancashire (3)

 

3 Care Homes owned by Regency Healthcare in Lancashire

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Abbeycroft Residential Care Home

Burnely Road, Loveclough, Rossendale BB4 8QL 

9.7 38 reviews
"I found the care home to be well-organised and professional with excellent safeguarding facilities. There is a caring environment and an…"   Read all 38 reviews
Location Type Care Home

Abbeycroft is registered to accept 33 Service Users for Personal/Residential Care. Accommodation comprises: 29 single rooms and 2 double rooms, for couples or those wishing to share. En-suite facility is available in some rooms. The layout is on… Read more about Abbeycroft Residential Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 33 Rooms
The Laurels Nursing and Residential Care Home

Bankside Lane, Bacup OL13 8GT 

8.7 18 reviews
"My husband is looked after at The Laurels. The staff are lovely with him. I get feedback on how he is. The home is lovely and clean. My…"   Read all 18 reviews
Location Type Care Home

The Laurels Nursing Home is a Bacup accommodation located in scenic surroundings and dedicated to the needs of people with dementia and learning disabilities. The service respects users from all backgrounds, striving to support independent living… Read more about The Laurels Nursing and Residential Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 27 Rooms
New Victoria Nursing & Residential Care Home

137/139 Hornby Road, Blackpool FY1 4JG 

8.2 12 reviews
"The staff at the New Victoria are dedicated, professional, responsive and compassionate. I am reassured that my mother is receiving the…"   Read all 12 reviews
Location Type Care Home

New Victoria is registered to accept 30 Service Users for both Nursing and Personal/Residential Care. Accommodation comprises: 30 single rooms, they are all a good size and are light and airy. The home is on three floors and each floor has two bathrooms… Read more about New Victoria Nursing & Residential Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 30 Rooms from £710 / week

Regency Healthcare Reviews in Lancashire (68)

9.1
Regency Healthcare has a Group Review Score of 9.1 (9.110) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Regency Healthcare must have a Review Score.

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Review of

Abbeycroft Residential Care Home

from Dennis M (Brother-in-law of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home to be well-organised and professional with excellent safeguarding facilities. There is a caring environment and an emphasis on the encouragement of the residents to take part in enjoyable activities. All in all a secure, safe and caring home. One minor criticism is that very little
fruit is offered in the diet.

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Review of

Abbeycroft Residential Care Home

from Catherine B (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole of the time my mum was at Abbeycroft she was treated with care and compassion by everyone that worked there. The staff were always friendly and accommodating to both me and my dad when we visited, whenever we visited and it was obvious that the residents were cared for and looked after to
the best of everyone's ability.
A group of lovely people doing a tough job in difficult times for little financial reward, they have my gratitude and deep respect.

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Review of

The Laurels Nursing and Residential Care Home

from Craig S (Brother of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant care home, looked after my sister very well.

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Review of

New Victoria Nursing & Residential Care Home

from Colin M (Son of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the New Victoria are dedicated, professional, responsive and compassionate. I am reassured that my mother is receiving the best care in a safe, clean and nurturing environment. Staff are highly responsive to concerns and communication is excellent. Grateful.

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Review of

Abbeycroft Residential Care Home

from W R (Sister of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has settled in very well at Abbeycroft. The staff have taken the time to untangle her matted hair, and encourage her to have showers/baths where initially she was reluctant.
My sister particularly likes the food and having a choice of meals. She may even be putting on weight!

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Review of

Abbeycroft Residential Care Home

from J G (Relative of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been living at Abbeycroft for more than a year now. She has settled in well and has gained weight and increased in strength thanks to her attentive care. She is safe, comfortable, calmer and less anxious about day to day happenings since moving in.
The care home staff manage all her
medical needs and accompany her on any hospital visits as this is impractical for us. We visit her at least weekly and every time we visit her the whole care home is fresh, clean and well managed. All the staff are professional, approachable and treat my relative respectfully in a dignified, kind and friendly manner. Other residents we see appear relaxed and happy too.
We are kept fully informed regarding our relative's care needs, health and welfare and the manager is very happy to answer fully any enquiries we may have.
We do not hesitate to recommend Abbeycroft.

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Review of

Abbeycroft Residential Care Home

from R D (Sister of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is in care at Abbey, very happy about his care, staff wonderful with him.

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Review of

Abbeycroft Residential Care Home

from Gary H (Son of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with Abbeycroft since my mum has been a resident for several months.
The facility is well-run and well-staffed. The place is nice and warm and very clean. I feel that my mum is being well looked after and is safe.
Special shout out to one member of staff in particular
who seems ever-present and gives me an update whenever I visit.
Very pleased.

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Review of

The Laurels Nursing and Residential Care Home

from Jane F (Wife of Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is looked after at The Laurels. The staff are lovely with him. I get feedback on how he is. The home is lovely and clean. My husband seems happy here. He loves his music and the staff see he has music on. He had been in two homes previously, I brought him out of these as I didn't feel he
was looked after. I'm so glad I found The Laurels.

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Review of

Abbeycroft Residential Care Home

from Eileen G (Daughter of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I couldn't be happier with the care my dad received at Abbeycroft. Anything we asked was never too much trouble. The staff were caring, compassionate and attentive. Thanks to the care he had, my dad was a much happier person throughout his time there. We couldn't recommend Abbeycroft enough.

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Review of

The Laurels Nursing and Residential Care Home

from G H (Sister of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff very caring. Rooms clean. Very happy for him to be there. Well looked after. No worries.

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Review of

Abbeycroft Residential Care Home

from I K (Son of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Abbeycroft for a period of rehabilitation following hospital admittance. During this time the manager and her staff of professional carers treated my mother with exactly the care and support that was needed for my mother at this delicate time.
By the end of her stay, they had nursed
her back to the level of health she had before her period of illness.
I cannot overstate how dedicated and respectfully professional the team at Abbeycroft are and wholeheartedly recommend their services to anyone who would benefit from them.
Thank you Abbeycroft for the care and dedicated support not only for my mother but for all you do for the residents in your care.

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Review of

Abbeycroft Residential Care Home

from Maureen T (Sister of Resident) published on 12 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was discharged from the hospital to Abbeycordt for an initial 28-day period for end-of-life care. She wasn't mobile and needed a hoist to be moved. I found all the staff to be very kind, caring and compassionate to both my sister and myself, keeping me updated on a regular basis and preparing
me for the end, when it came in December. Although the home is not by any way luxurious, the quality of care was exceptional, which really is all that matters for end-of-life care.

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Review of

Abbeycroft Residential Care Home

from H K (Daughter of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visitors are made very welcome. Always impressed by the friendliness and care of the staff. Management and staff are approachable and professional. Thank you for all that you do for your residents; it is much appreciated.

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Review of

New Victoria Nursing & Residential Care Home

from L M (Daughter of Resident) published on 8 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here since September 2020 and has always been cared for very well by the manager and her wonderful care team. My mum is very happy with how she is cared for here and she says herself the food too is always nice. The home is always clean and welcoming when we visit. My mum
doesn’t take part in activities due to her condition but these are always offered to her. If she did want to participate then staff would ensure that she was included hence why I am unable to comment personally on this.

Reply from Janet Moutrey, Manager at New Victoria Nursing & Residential Care Home

It is good to know that your Mum is comfortable here. Thank you.


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Review of

New Victoria Nursing & Residential Care Home

from Janice G (Daughter of Resident) published on 15 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well run, someone is always there to assist even though understaffed, which is not their fault. Very clean and good food. The staff are very nice and friendly.

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Review of

New Victoria Nursing & Residential Care Home

from A C (Daughter of Resident) published on 28 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in The New Victoria for just over three years now. She has always been well-fed (she loves the food). The staff are always cheerful and happy and mum loves this. Any issues she has had have been brought to the attention of the staff by myself and family members and acted upon to make the
situation better.
Mum has deteriorated over time now and we are still happy with the care she receives. All the staff work so hard even though they are short-staffed. Sadly mums appetite has reduced now and she can't communicate well anymore but we know she's still happy there and that's what matters.
A suggestion for improvement is for all staff to wear name badges.

Reply from Janet Moutrey, Manager at New Victoria Nursing & Residential Care Home

Thank you for your review.
We will endeavour to ensure that there is enough staffing to provide good quality care at all times.


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Review of

New Victoria Nursing & Residential Care Home

from A L (Daughter of Resident) published on 28 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Avoid this place at all costs. My mum has been here just over a year. It's the most petty, pathetic place I have ever known from the bottom two to the very top!
The food is a disgrace most days, soup sandwiches or chips. My mum lost that much weight it's disgusting. I take food in for her but now they
have started to throw it away (Indian takeaway) taken the night before for Mother's Day, in a sealed container with her name, room number on for her tea. Day after, thrown away. When questioned, the manager said no date on it, in the bin! The night staff knew, my mum knew, she doesn't have Dementia. They only had to ask her but no, thrown away and brand new unopened ice cream dessert thrown away. Why, why would anyone do something so nasty? disgusting!
The Management especially the manager complete waste of time.
Thinking of moving mum after this, it's just so nasty. Horrible people but she is now 91 sound of mind but frail body, not strong enough. Shame on them.

Reply from Janet Moutrey, Manager at New Victoria Nursing & Residential Care Home

As we have previously stated we have to abide by food hygiene regulations. We were informed that the food had already been reheated through in our microwave the night before. Therefore it could not be reheated again for consumption by one of our residents. We appreciate that everyone has their likes and dislikes when it comes to food. Which is why all of our residents are offered alternatives to the main menu, each day. When we are informed of any meal requests we do our best to ensure it is provided through our service providers.


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Review of

The Laurels Nursing and Residential Care Home

from David G (Resident) published on 30 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living at The Laurels.

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Review of

Abbeycroft Residential Care Home

from I P (Son of Resident) published on 27 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I live in Devon so don't get too many occasions to visit but always find the staff here very nice.

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