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Care Home Owned by Regency Healthcare in Merseyside

9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Regency Healthcare in Merseyside

Only the locations & reviews in Merseyside for Regency Healthcare are showing below.

View the details of all 6 locations (with 154 reviews) owned by Regency Healthcare

Regency Healthcare Locations in Merseyside (1)

 

1 Care Home owned by Regency Healthcare in Merseyside

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Afton Lodge

9/15 St Catherine's Road, Bootle L20 7AL 

9.1 45 reviews
"I cannot speak more highly of Afton Lodge my mother was only there for 3 months. The care she received was excellent. All the staff so…"   Read all 45 reviews
Location Type Care Home

Afton Lodge is registered to accept 27 Service Users for Personal/Residential Care. Accommodation comprises: 17 single rooms and 5 double rooms, for couples or those wishing to share. The layout is on 3 floors, all served by a passenger lift. All… Read more about Afton Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 27 Rooms from £525 / week

Regency Healthcare Reviews in Merseyside (45)

9.1
Regency Healthcare has a Group Review Score of 9.1 (9.110) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Regency Healthcare must have a Review Score.

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Review of

Afton Lodge

from Neil H (Son of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly of Afton Lodge my mother was only there for 3 months. The care she received was excellent. All the staff so caring. they made her so comfortable at the end of her life.

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Review of

Afton Lodge

from Anthony W (Son of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased my mum moved into Afton Lodge (October 2024). The manager of the home and the staff are really friendly and are very caring towards my mum and the other residents. It gives me and my family great peace of mind knowing my mum is well looked after and in good hands. My mum is really
happy and settled at Afton Lodge.

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Review of

Afton Lodge

from Barry W (Nephew of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting Afton Lodge for the past several months and I find it a very comfortable establishment. The staff are very helpful and friendly. I can't comment on buildings and facilities really because I am not on site for long periods. My aunt who resides there is happy, she always comments
on how much she thinks of the staff and she always says the food is lovely. I would find it hard to criticise Afton Lodge and being a care worker myself I would recommend it to anyone.

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Review of

Afton Lodge

from J P (Daughter of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad recently moved here. He has settled in fine. The staff have really helped with Dad settling into Afton Lodge. The staff are always available to speak to if we have any problems or need any help.

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Review of

Afton Lodge

from B M (Sister-in-law of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring and cheerful atmosphere. Very clean and comfortable for residents. Clothing always matching and clean. The staff are always helpful.

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Review of

Afton Lodge

from J H (Brother-in-law of Resident) published on 15 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault the care but the interior needs updating.

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Review of

Afton Lodge

from F K (Friend of Resident) published on 14 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit a friend, the staff are very friendly. We know he is difficult but the staff do a great job. The building could do with refurbishing.

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Review of

Afton Lodge

from J M (Wife of Resident) published on 13 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience as a visitor. Comparison with website exterior: garden etc disappointing. However, this is made up for by the caring and attentiveness of care and support staff. Cleanliness and tidiness and anti-covid measures are excellent. My husband has very much enjoyed his short stay here. Congrats
to all concerned.

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Review of

Afton Lodge

from Dermott M (Respite Resident) published on 13 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Where practical and safe independence respected (stroke and Parkinson's). Good liaison with family. Supervision not invasive but friendly and helpful and necessary. Staff cheerful, always there when needed. Excellent teamwork settled me in from point of arrival to departure. A vast improvement from
hospital stay. Overall a pleasant and happy experience - would look forward to a repeat visit. Problems dealt with promptly and efficiently.

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Review of

Afton Lodge

from Peter M (Resident) published on 1 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Afton Lodge is an excellent care home where nothing is too much trouble for any of the staff. A true family atmosphere.

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Review of

Afton Lodge

from M M (Cousin of Resident) published on 14 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident since March 2022. He settled in quickly and appears to be 'at home'. He is treated with care and respect. His room is always clean and tidy. The staff are attentive to his needs and keep us informed of any changes in his condition.

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Review of

Afton Lodge

from R B (Son of Resident) published on 4 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are nice, helpful, and accomodating and made the stressful move of my mum into care so easy. A big thanks to the team.

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Review of

Afton Lodge

from L R (Niece of Resident) published on 12 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff could not be more helpful and caring towards my uncle's time at Afton Lodge. They treated him like he was a part of a family. He was very fond of the nurses at his home. Thank you so much!

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Review of

Afton Lodge

from Paula O (Daughter of Resident) published on 13 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the time of doing this review we are on lockdown, the staff at Afton Lodge are amazing with the care that the residents are getting. All guidelines are followed at all times so at the moment I can't see my dad but call him and video call all the time. His papers are delivered daily by the friendly
handyman, his hair is cut by staff members with his shaver so he looks clean and tidy at all times. The staff never stop, the place is so clean and they are on top of the care and give respect to residents while always looking for any kind of symptoms that might get shown by either staff or resident. I can't thank them enough, right down to the cooks who prepare all meals fresh from a full English breakfast right down to either a roast or fish n chips (that my dad loves). My dad is so lucky to have the staff taking care of him, thank you Afton Lodge.

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Review of

Afton Lodge

from M T (Resident) published on 3 November 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food - little choice, options few, sometimes no choice. I purchase some foods for the days I do not have a choice.

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Review of

Afton Lodge

from Martin O (Grandson of Resident) published on 16 April 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Afton Lodge, thank you. It's a time in our lives when we want to be with our loved ones, the staff here are angels. My mum can sleep at night knowing my grandad is happy and safe, she speaks to grandad on the phone as we are all in lockdown but it makes both of them feel better hearing a voice. Nothing
is a problem here, from when you arrive it's a friendly hello while the staff are either cleaning or doing puzzles and cheering residents up. A cup of tea or coffee is made, so I just sit with grandad and chat away, now we can't see him, but the staff do, as they still carry out the fantastic work under these stressful times. These carers don't get enough recognition for the work they do, don't forget we are isolated the staff are not, if it wasn't for them where would my grandad be and other vulnerable older people. So thank you to all staff at Afton Lodge, wonderful, caring, and very professional staff indeed. Hope to see you all soon after lockdown.

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Review of

Afton Lodge

from E C (Sister of Resident) published on 7 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care my sister has received since she has been in Afton Lodge. They are very supportive is she is feeling upset and have helped her to settle in well. They encourage her to take part in the activities. The staff are very welcoming and nothing is too much trouble.

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Review of

Afton Lodge

from Nicola J (Daughter of Resident) published on 2 October 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is exactly what it says it is, my dad moved in in April this year and needs constant mobility support. The staff are amazing, you feel how happy it is when you come through the door, dads room is set out as he wants it, brought his own personal things but everything else he needs was there.
I was really apprehensive about him going anywhere and I felt as soon as we got here that it was the right place for him. Every room has an emergency button and staff are there in seconds, my dad falls a lot so this was majorly important to us. He is safe and happy here, he loves the banter with the staff and his other fellow home users.
The home have literally taken all my worries and cares and made mine and dads life so much more enjoyable, I'm not his carer anymore I'm his daughter and can sit for as long as I want without having to worry about his meds, appointments, meals, showers, washing etc. I love visiting dad and sitting talking.
Well done Afton Lodge.

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Review of

Afton Lodge

from Jenni A (Granddaughter of Resident) published on 23 July 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault this place ... the staff are fantastic with my nan. No problems, she absolutely loves it. Chef caters for her by preparing exactly what she likes. The nursing staff have great care and patience with her. I have no concerns about her care and happiness there. She is very comfortable and
cared for.

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Review of

Afton Lodge

from Irene A (Daughter of Resident) published on 23 July 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so friendly and helpful, nothing seems to be too much trouble for them. The rooms are kept so clean and fresh and all the patients are treated kindly and with patience, even though it must be challenging at times.

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Awards / Recognitions (0)

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