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Care Homes Owned by RochCare (UK) Ltd in Lancashire

9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by RochCare (UK) Ltd in Lancashire

Only the locations & reviews in Lancashire for RochCare (UK) Ltd are showing below.

View the details of all 4 locations (with 155 reviews) owned by RochCare (UK) Ltd

RochCare (UK) Ltd Locations in Lancashire (3)

 

3 Care Homes owned by RochCare (UK) Ltd in Lancashire

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Coniston House Care Home

Coniston Road, Chorley PR7 2JA 

9.4 52 reviews
"The staff are all incredible-kind, caring, patient, engaging, positive, friendly and professional. They can not do enough to look after the…"   Read all 52 reviews
Location Type Care Home

Coniston House is a purpose-built residential and dementia care home located in Chorley, Lancashire. The home is staffed with an experienced and friendly team who treat those who enter the home with absolute care and kindness. Coniston House is situated… Read more about Coniston House Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 43 Rooms from £1,200 / week
Bank Hall Care Home

Colne Road, Burnley BB11 2AA 

9.2 35 reviews
"My friend has lived in Bank Hall Care Home for almost three years. I have to say, the staff are fantastic, very caring and friendly. Plenty…"   Read all 35 reviews
Location Type Care Home

Bank Hall, is part of a family business that takes pride in a friendly approach and seeks to fulfil a vision for homely residential and respite care. Tailored care packages are carried out by a team of skilled individuals who support residents' independence… Read more about Bank Hall Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 56 Rooms from £1,200 / week
Pendle Brook Care Home

2 Haworth Street, Oswaldtwistle, Accrington BB5 3EA 

9.1 21 reviews
"I just had to write this review my mother came to Pendle Brook (25/11/24), it has been marvelous the care is second to none, the feeling of…"   Read all 21 reviews
Location Type Care Home

Pendle Brook is a five-star residential and dementia care home based in the small town of Oswaldtwistle on the border of Accrington in Lancashire. Pendle Brook is a family-owned luxury care home established in 2019. Management prides itself on providing… Read more about Pendle Brook Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 50 Rooms from £1,200 / week

RochCare (UK) Ltd Reviews in Lancashire (108)

9.4
RochCare (UK) Ltd has a Group Review Score of 9.4 (9.354) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to RochCare (UK) Ltd must have a Review Score.

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Review of

Pendle Brook Care Home

from A B (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just had to write this review my mother came to Pendle Brook (25/11/24), it has been marvelous the care is second to none, the feeling of nothing is too much trouble, I know and now feel settled and not worried as my mum is safe and truly cared for. On an occasion last week Sunday, my husband and
I saw a care member of staff taking a tray of crisps, biscuits into the lounge area for residents, how lovely treats in an afternoon watching television. Just like we do at home, the activities every week, marvelous, the social media page, brilliant, please pass this to the bosses. Thank you.

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Review of

Pendle Brook Care Home

from Jude C (Regular Volunteer) published on 27 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been volunteering on a weekly basis at Pendle Brook Care Home on a Tuesday since mid November 2024, and it is now my favourite day of the week!
It really is 5* in every capacity, staff, service users, the care, compassion, communication, cleanliness, activities, outings, food and hospitality,
are just exceptional in every way.
I am always made to feel very welcome and the integration with the residents is second to none.
Love this place!

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Review of

Pendle Brook Care Home

from E F (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a newish resident, my mum has struggled with the change having been so independent all of her life. Mum's feelings of having lost her independence are difficult to deal with and although the carers do their very best, Mum can be challenging like most dementia patients in their 90th years I'm sure.
The staff are lovely although there seems to have been a high turn over over the last 8/9 months which isn't helpful. The quality of care and kindness from all staff is truly appreciated. Mum's needs have been continually assessed and her care plan tweaked accordingly to make it right for her and us. Staff have been incredibly supportive of me as a daughter. Truly grateful. Thank you.

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Review of

Bank Hall Care Home

from Sheila G (Friend of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived in Bank Hall Care Home for almost three years. I have to say, the staff are fantastic, very caring and friendly. Plenty of outings and activities should they choose to take part. They are all treated as individuals.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you for your kind words! We're incredibly proud of our staff and we'll pass on this amazing feedback.


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Review of

Bank Hall Care Home

from A M (Daughter of Resident) published on 18 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted into this amazing care home about three months ago. He was very poorly for the three months previous to this, in and out of hospital. He has found a new lease of life with the staff here and 24-hour care!
I, together with my husband and grown-up children, visited my dad over last weekend.
On
Sunday, the Pimms and strawberry afternoon was amazing and enjoyed by everyone!
This was certainly a magical memory for me.
Thank you activities coordinator for making us feel so welcome and putting smiles on to everyones face.
Good luck to the manager on your return - Bank Hall Care Home is a credit to you all! Thank you.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you for your kind words; we're glad you and your dad are enjoying the home and the activities we have to offer!


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Review of

Pendle Brook Care Home

from Thomas I (Husband of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in this care home which has very bright & modern rooms & food and very good staff, also very good. The dementia cafe & entertainment are excellent. Her items sometimes get lost but that seems to be the case with most care homes.

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Review of

Bank Hall Care Home

from Sharon K (Friend of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very good friend came to live at Bank Hall Care Home in February 2024, I did have a very unflattering view of care homes, people sat in circles in, a smelly environment. Bank Hall could not have been more different. always clean and being cleaned, my friend's room was lovely and spacious. Being a
lady who loved clothes, a larger wardrobe was brought to her room to accommodate all her clothes. There are activities, such as the baby and toddler group, my friend loved babies all her life, bingo, crafts, films, a gardening club, concerts and trips out. The dining room looks more like a country pub with a very varied menu made by their chef. Relatives and friends can visit anytime and are encouraged to be involved with Bank Hall. The staff were kind and willing to answer any concerns raised. I cannot speak highly enough of my friend's care.

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Review of

Bank Hall Care Home

from Janet H (Daughter of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Bank Hall nearly 3 years ago after 4 months in hospital with a broken hip. She had lost a lot of weight and was struggling to learn to walk again. Since arriving at Bank Hall she has learnt to walk with her frame again, put her weight back on and built her strength up. All the staff have
been loving and caring and contributed to Mum's happy well-being. Mum is happy with her cosy room, the food is lovely and she loves joining in the activities. Thank you to everyone at Bank Hall for looking after Mum so well.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you very much for taking the time to write such a lovely review. We are very pleased that you are happy with the care provided at Bank Hall.


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Review of

Bank Hall Care Home

from C E (Daughter of Resident) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very tired this week, only waking briefly when sleeping again. The staff have been very attentive with her, also giving me reassurance that there was nothing to worry about. The staff do an excellent job, will always go the extra mile even when short-staffed. Mum was very uncomfortable
one day during my visit, the carers took her to the bathroom, changed her paf and all her clothes, then showered her. She returned happy, fresh and ready for food. The temporary manager has converted the area near reception into a coffee bar - great idea for residents and visitors. Looks lovely and very welcoming.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you so much for your kind words, we're thrilled to hear our home has been such a great experience for your mum!


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Review of

Bank Hall Care Home

from L A (Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bank Hall Care Home is a really good care home provider. My dad has been there for over eighteen months and had multiple health and social issues. The staff have gone above and beyond to support his needs during that time. Luckily, he has now improved in all areas and doing well. The staff are friendly,
engaging with the residents.
The food is of good quality and plenty of it. The home itself is clean and tidy in presentation and well-decorated. I can honestly say I rest easy knowing my dad is at Bank Hall.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you so much for your kind words, we hope your dad continues to enjoy his stay!


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Review of

Pendle Brook Care Home

from James M (Husband of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife was in for about 7 weeks before having to be taken to Hospital. The overall impression is of a lack of staff, and that it's being run for profit, not necessarily for the benefit of residents. Security is not helped by the fact of leaving rooms open, with residents prone to rambling, and she
lost several items, particularly glasses and dentures, within days, and it continued. There never seemed enough staff, mostly reactive, with one appalling incident of neglect, for which fulsome apologies were given and accepted. Most of all, management is remote from the action, making it very difficult to properly operate, as is acknowledged. A Care Home should be caring and proactive, not give an impersonal impression. The good staff are unfortunately let down by the poorer. I have been caring full-time for my wife who, as an ex-private nursing Home Matron, would have been appalled at some of the activity.

Reply from Cameron Davies, Marketing Executive at Pendle Brook Care Home

Thank you for sharing your feedback. We're deeply sorry for the challenges your loved one faced during their stay. We're taking your concerns seriously and are committed to making improvements. Our primary concern is the health and well-being of those we care for and we always strive to do better, we will continue to educate our staff to ensure the safety of those staying with us in the future.


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Review of

Bank Hall Care Home

from Roy N (Husband of Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is a resident in Bank Hall Care Home at the present time and we are pleased with the service she is receiving. How long she will be a resident, we are not sure.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you very much for your kind words and your review.


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Review of

Pendle Brook Care Home

from S T (Daughter-in-law of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mother in law left in room unwashed not dressed at 2pm. Never anything going on for entertainment don’t even put tv on for her. Furnishings getting tatty. Mums sheets dirty full of stains. No regular staff who can say how she is doing and most have poor language skills. Seems to be the dementia floor
worst as other floors have better reviews. Never liked this home, no friendly atmosphere residents just seem to be left. we would move her but her daughter has picked this home.

Reply from Cameron Davies, Marketing Executive at Pendle Brook Care Home

I'm sorry to hear about your experience at our home. It deeply concerns us to hear that there were issues as we take cleanliness and hygiene very seriously. Our housekeeping team will be alerted to address this issue immediately. Regarding entertainment options, we strive to offer a variety of activities to engage and uplift our residents. We apologize if this was not adequately provided during your visit. We apologize for your disappointing experience and appreciate your feedback.


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Review of

Pendle Brook Care Home

from Morgan K (Granddaughter of Resident) published on 2 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan came to Pendle Brook in October 2023. We were very welcomed and Nan settled in very well. She is happy and content.
Staff are very friendly and caring towards the service users and family. As a family, we love that there are different activities every day and trips out.
Nan has had an amazing
quality of life since living here and we are really appreciative of all the care and support you give.

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Review of

Coniston House Care Home

from John N (Son of Resident) published on 27 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all incredible-kind, caring, patient, engaging, positive, friendly and professional. They can not do enough to look after the residents.
They have looked after my dad and have been so accommodating to all his family when they come to visit.
The staff all go above and beyond for the residents.

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Review of

Pendle Brook Care Home

from Joyce S (Sister of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and friendly atmosphere. Happy residents are always clean and tidy. Entertainment is second to none always something going on. Visitors are always made welcome. Easy location with parking. Easy access is always open, excellent.

Reply from Cameron Davies, Marketing Executive at Pendle Brook Care Home

Thank you so much for your kind words, we're thrilled to hear Pendle Brook has been such a great experience for you!


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Review of

Pendle Brook Care Home

from A J (Daughter of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just become a permanent resident at Pendle Brook, she has been there since November 23, and the change in her has been amazing, every member of staff is so professional and very friendly and I know that my mum is being looked after. The care home keeps me up to date with everything regarding
my mum or any concerns, her room is bright and clean and my mum is so happy there. I can't thank them enough for taking great care of her, they are all amazing. I've even got to know some of the residents there myself and it's so nice to see everyone each time I go and visit my mum. What an amazing care home. Thank you so much to every member of staff who works there.

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Review of

Pendle Brook Care Home

from T R (Granddaughter of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has dementia and has settled in well, the rooms and communal areas are lovely and they have the option of being with the group or getting some quiet time in the 2 quiet lounges. The staff are very helpful and I can pop in at any time apart from meal times. Would recommend this care home.

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Review of

Pendle Brook Care Home

from M M (Friend of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic home, wonderful staff who make you feel so at home. The home is spotlessly clean and the food is a good standard. It is a large home but feels really homely. I would recommend the home to anyone, the manager is lovely and the staff on the bottom floor are outstanding, nothing is
too much trouble for them.

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Review of

Coniston House Care Home

from Tracy M (Daughter of Resident) published on 14 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, happy and friendly environment. My dad has settled really well, all his needs are catered for with no problem. I can access management at any time if I want a chat and I am also kept informed of anything that involves my dad. I have complete trust in them looking after my precious dad or
I wouldn’t have him live there.

Reply from Cameron Davies, Marketing Executive at Coniston House Care Home

Thank you for your kind words, we're glad you're pleased with the care your father is receiving!


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Awards / Recognitions (1)

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