Roseberry Care Centre (England) Ltd in Buckinghamshire | 1 Care Home

Review of
Hamilton House Care Home
from Bob O (Son-in-law of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Staff go above and beyond to make residents feel like it's their home, and are as comfortable as possible. Their understanding of the worries of residents relations, helps us deal with situations of having to put loved ones in care. Medical needs are reviewed and responded to quickly.

Reply from Lea Noemi Orodio, Home Manager at Hamilton House Care Home

Thank you for your feedback. It is a privilege to look after your loved ones and we endeavour to work closely with our residents' families to provide them the best personalised care they deserve.

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Review of
Hamilton House Care Home
from Jill W (Daughter of Resident) published on 6 November 2024

Submitted via Website • Report

Overall Experience

My Mum was transferred to Hamilton House in March 2024 after a stay in hospital. We were told that she was at the end stages of her life, the expectation being no longer than a few weeks. We were so grateful that she got a place in Hamilton House, in her home town. This meant that visiting was easier

and friends were able to pop in. Mum was fortunate to surpass the expectations of a few weeks and I believe this is down to the care she received. Nothing was too much trouble and the staff very quickly got to know Mum's likes (and dislikes) when she became less able to make her wishes known they were able to anticipate her needs resulting in a loving continuity of her care.
The personal touch from the staff was one thing I appreciated most. Mum loved seeing people and staff knew this and would always pop into her room when passing, the smiles she gave made me realise that she truly did feel cared for.
After she passed away, staff continued to support us as a family. We're forever grateful.

Reply from Lea Noemi Orodio, Home Manager at Hamilton House Care Home

Thank you for the kind words and positive feedback. It was an absolute privilege looking after Mum. Still missing her smiles when we pass by her door. I am proud of our team and the care we provide. And... You are welcome to pop in anytime.

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Review of
Hamilton House Care Home
from Janie H (Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

What can I say about Hamilton House Care Home, our back story is my mother was sent here after 22 weeks in the hospital with 2 weeks to live, bad sore holes in her back, lost weight and could not talk on arrival. But this home and every member of staff from manager, carers right down to housekeeping

did not give up on her for 1 minute. Their love and care constant throughout. I got to spend another year and a half with her, laughing, healing and being loved. I feel blessed that she was sent here. Sadly I lost her but I know she was so happy and loved by staff. Thank you for saving her and giving me more time love her more

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Review of
Hamilton House Care Home
from Katie E (Daughter of Resident) published on 9 April 2024

Submitted via Website • Report

Overall Experience

My father moved to Hamilton House in July 2023 with dementia. It is always difficult finding the right home for a loved one but I would highly recommend Hamilton House.
The staff were amazing and always went out of their way to be kind and have a chat. They showed kindness towards my mum who was a

frequent visitor.
For their Golden Wedding Anniversary they arranged flowers for Mum to give to Dad and bought Dad a tie to wear. They really go above and beyond!
They also showed great care and patience towards my dad and I felt he was looked after well. The nurse was excellent. She was experienced and always kept me updated. They always had the best interests of Dad in mind.
My dad's last days were handled with expertise, sensitivity and kindness.

Reply from Ramla Abdullahi, Regional Operations Manager at Hamilton House Care Home

Thank you for your lovely comments regarding the excellent care provided at Hamilton House. I will make sure to pass your comments to the staff team.

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Review of
Hamilton House Care Home
from L C (Daughter of Resident) published on 3 August 2023

Submitted via Website • Report

Overall Experience

Hi although mum seems okay, we have had a tv that I paid for and two phone chargers stolen from her room and no contact has been made from the manager! No one is accountable! Poor contact! Didn’t even tell her daughters that she was going to the hospital! Not sure what the world is coming to! Stealing

off a vulnerable resident!

Reply from Ramla Abdullahi, Regional Operations Manager at Hamilton House Care Home

I am aware that since this feedback, you have managed to get the correct information from your sister and also from the Care Home and have confirmed in an email that the above information was factually incorrect. I appreciate that you have sent us an email apologising for the miscommunication between yourself and your sister. As you have confirmed no staff have stolen any items from your mother and any phone chargers that have been misplaced have been refunded by the Care Home. The Home would appreciate as you mentioned in your email that you would email the site and retract your comment. Going forward please contact the Home Manager or Regional Manager if you have any concerns.

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Review of
Hamilton House Care Home
from Sally N (Daughter of Resident) published on 9 June 2023

Submitted via Website • Report

Overall Experience

We could not have wished for a more peaceful place for Mum to spend her last days. Staff are so kind and caring, going out of their way for Mum and her family. Thank you to all for the compassion showed at the most difficult time. We listened to the birds outside her spacious room and Mum was kept so

comfortable by a lovely team of people. Nothing was too much trouble. Thank you all at Hamilton House.

Reply from Ramla Abdullahi, Regional Operations Manager at Hamilton House Care Home

Thank you for your lovely comments regards Hamilton House. It's great to hear how kind and caring staff have been in your mum's final days. I will make sure to pass your lovely comments to all staff and management team.

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Review of
Hamilton House Care Home
from E M (Granddaughter of Resident) published on 18 May 2023

Submitted via Website • Report

Overall Experience

Hamilton House Care Home is by far the best care home that my grandmother has stayed in. Super friendly staff with great attention to residents, the manager is very welcoming and hands on with all residents. Thank you to everyone at Hamilton House Care Home!

Reply from Julie Reeve, Home Manager at Hamilton House Care Home

Thank you for your kind words, I will pass on your appreciation to the staff.

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Review of
Hamilton House Care Home
from James S (Grandson of Resident) published on 18 May 2023

Submitted via Website • Report

Overall Experience

The staff at Hamilton House Care Home are really friendly, attentive and caring!
The manager is extremely approachable and welcoming, with great knowledge of my grandad's condition.
The nurses are really well-trained and excellent at their job! I would highly recommend this care home for all.

Reply from Julie Reeve, Home Manager at Hamilton House Care Home

Thank you for your kind words, it is always our pleasure to care for your loved ones.

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Review of
Hamilton House Care Home
from S G (Granddaughter of Resident) published on 18 May 2023

Submitted via Website • Report

Overall Experience

My grandma has been a different person since living at Hamilton House Care Home. She has a busier social life than me! She’s even started knitting again which just melts me.
The care staff are just amazing, they genuinely care about everyone and are so friendly and welcoming.
The nurses really know

their stuff and are quick to attend to any medical worries we have and the manager is always seen around the home and really listens to Grandma and us.
We are so happy to have found this little gem of a care home.

Reply from Julie Reeve, Home Manager at Hamilton House Care Home

Thank you for your kind words, we are all so pleased that your Grandmother is making the most of her time with us and enjoying her golden years.

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Review of
Hamilton House Care Home
from L D (Son of Resident) published on 15 December 2022

Submitted via Postal Card • Report

Overall Experience

Very happy with the home and staff. Mum and settled well.

Reply from Julie Reeve, Home Manager at Hamilton House Care Home

Thank you for your kind words. We are all happy that Mum has settled in well with us.

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Review of
Hamilton House Care Home
from J L (Wife of Resident) published on 14 December 2022

Submitted via Postal Card • Report

Overall Experience

The Manager and Carers at Hamilton House Care Home are friendly and cheerful, which makes a nice atmosphere. If there are any complaints or problems they are usually dealt with willingly and quickly. When I visit I am made to feel welcome by the staff, which makes visiting more of a pleasure.

Reply from Julie Reeve, Home Manager at Hamilton House Care Home

Thank you for your kind words, I am pleased to hear you enjoy visiting Hamilton House. I will pass on the feedback to the staff team.

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Review of
Hamilton House Care Home
from B C (Wife of Resident) published on 30 November 2022

Submitted via Postal Card • Report

Overall Experience

On the whole, I find Hamilton House Care Home a satisfactory home. However, there are a few small issues i.e. the food is not very good, my husband has trouble cutting food and is not always helped with this. I am usually there at lunchtime so I help him with eating. Overall, I find the staff excellent

and very caring. They treat the residents with dignity and patience.

Reply from Julie Reeve, Home Manager at Hamilton House Care Home

Thank you for your feedback. I will discuss this with the staff team and ensure this issue is rectified. Please don't hesitate to discuss any concerns with me so that I may address them.

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Review of
Hamilton House Care Home
from W W (Daughter of Resident) published on 6 October 2022

Submitted via Website • Report

Overall Experience

Hamilton House's strength lies with their team of wonderful nursing and care staff, many of whom go the extra mile to improve the lives of the residents. Additionally, the current manager's ability and willingness to listen, learn and improve when issues arise have helped to build trust.
There have

been a few occasions during the early part of this year where I had to work with management and nursing staff to resolve issues both with medication (largely due to communication breakdowns between the local GP practice and the care home) and (typical agency) staff not taking the critical time to understand my Mum's needs properly. Thanks to the diligence and persistent efforts from the nursing staff to improve communication with the local GP practice as well as significant effort from the current manager and her team to recruit and engage with permanent staff and reduce reliance on agency staff, these issues reduced significantly in the last 4 - 5 months.

Reply from Ramla Abdullahi, Regional Operations Manager at Hamilton House Care Home

Thank you so much for your lovely comments re Hamilton house. It's great to hear the improvement the home is making with the new home manager in post and the support she is providing the staff team.
I will make sure to share these comments with the staff team and management.

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Review of
Hamilton House Care Home
from Nikki E (Daughter of Resident) published on 20 June 2022

Submitted via Website • Report

Overall Experience

My mum received palliative care here for 3 weeks, she was moved 3 times to different rooms. In her 2nd room the heating didn't work, the window didn't close, her toilet blocked and her call alarm on her frame didn't work, the batteries were dead. I found her cold and distressed when I went in, it was

upsetting for her and me. Some staff were good at their jobs but there just wasn't the care I expected her to receive being terminally ill. I had to complain about the way she was neglected. When she was moved for the final time she was comfortable and had more care but it should have been this way from day 1. Not what you expect when you entrust your loved one to a care home.

Reply from Ramla Abdullahi, Regional Operations Manager at Hamilton House Care Home

Thank you for your feedback regarding your experience at Hamilton House. I am sorry to hear that the care that your mum received initially wasn't the care you expected. Due to a recent Covid outbreak in the home, we were unable to get contractors back into the home to complete work that was outstanding. I would be more than happy for you to contact me if you have any other concerns or questions.

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Review of
Hamilton House Care Home
from Elizabeth T (Daughter of Resident) published on 15 March 2022

Submitted via Website • Report

Overall Experience

My father was only with Hamilton House Care Home for 2 short weeks but the respect and kindness shown to him in that period made a very difficult decision much easier. All of the staff could not have been kinder both to my father but also to us as a family and I know that made such a difference to him.

My parents have been married for 66 years and to be able to spend time with him made such a difference to my mum so thank you from the whole family.

Reply from Sharon Flood, Area Director at Hamilton House Care Home

Thank you for your lovely feedback, I will pass this on to the staff.

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Review of
Hamilton House Care Home
from M S (Son of Resident) published on 24 November 2021

Submitted via Website • Report

Overall Experience

Just a fantastic bunch of workers all kind caring can't do enough for my mum, wish we had got her in the home earlier. All the girls are great always smiling polite the few guys in there are great too.

Reply from Sharon Flood, Regional Operations Manager at Hamilton House Care Home

Thank you for your positive feedback it is very much appreciated

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Review of
Hamilton House Care Home
from Anna (Daughter of Resident) published on 12 May 2021

Submitted via Website • Report

Overall Experience

Entrusting the end of life care of someone you love to a nursing home is a difficult journey for anyone but without the love and support of the staff at Hamilton House I don’t know how my sister and I would have coped. During the most difficult of circumstances, we were literally held up by their kindness

at times. So many of the staff really took time to get to know my dad and that made a real difference to the last months of his life. The nursing home management dealt with our situation with great compassion and sensitivity and we can’t thank them enough.

Reply from Sharon Flood, Regional Operations Manager at Hamilton House Care Home

Thank you for your positive feedback it is greatly appreciated

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Review of
Hamilton House Care Home
from Margaret T (Daughter of Resident) published on 11 May 2021

Submitted via Website • Report

Overall Experience

My Mother lived in Hamilton House for five years. For most of the time, she was active and loved all the sociable and interesting activities, and made friendships amongst her fellow Residents and the staff. In particular, she valued the regular exercise classes, film shows and music as well as the Sunday

Acts of Worship led by visiting Church volunteers. She appreciated the welcome that was given to her visitors and, as a relative, I felt equally well looked after by the staff, always greeted by name. This same sensitive and cheerful care for us both continued latterly, as she became largely bedridden and her care needs changed.
Hamilton House is not the smartest building but it was always clean and nicely decorated and valued by Residents for being homely. The food is generous and always looks and smells appetizing.
My Mother was very well served for the last years of her life.

Reply from Sharon Flood, Area Director at Hamilton House Care Home

Thank you for your positive feedback it is greatly appreciated

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Review of
Hamilton House Care Home
from Sharon W (Daughter of Resident) published on 20 April 2021

Submitted via Website • Report

Overall Experience

My mum has the best care at Hamilton House.
Me and my sister feel relieved that she is cared for and looked after.
The staff are wonderful and Mum is happy which is so important to us.
The rooms are clean and the care given to residents is excellent.
It’s the little things the carers do to help

Mum which make her stay comfortable.
The manager has been very helpful.

Reply from Sharon Flood, Regional Operations Manager at Hamilton House Care Home

Thank you for your feedback it is much appreciated

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Review of
Hamilton House Care Home
from Tracy W (Daughter of Resident) published on 9 April 2021

Submitted via Website • Report

Overall Experience

Mum has been a resident here for over a year now, and I can't fault the care and service she has always received. The whole team really care about her and will go out of their way to ensure her needs are met. They are like family now, and all work so hard to look after Mum and also, ensure we are kept

informed. The facilities are excellent, Mum always enjoys the meals, and they ensure her nutritional needs are met. Regular activities are organised, from watching films in the cinema room, crafting, cooking, magicians, visits from a variety of pets, sing-alongs and outings such as the panto at Christmas. During these especially difficult Covid times, this is the best place she could have been. I am so grateful that we found Hamilton House as a permanent home for Mum after Dad passed away in January 2020. They are simply brilliant.

Reply from Ramla Abdullahi, Regional Operations Manager at Hamilton House Care Home

Thank you for your lovely comments about Hamilton house. It's amazing to hear that the staff go above and beyond for your mum and keeping you informed. I will make sure to pass your comments to the staff team.

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Care Home Owned by Roseberry Care Centre (England) Ltd in Buckinghamshire

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Roseberry Care Centre (England) Ltd Reviews in Buckinghamshire (125)

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