Roseberry Care Centre (England) Ltd in Derbyshire | 1 Care Home

Review of
Long Meadow
from Sue R (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

My mum has lived at Longmeadow for just a few months but has settled in very well, she loves her room & all the staff, everyone is so caring & lovely & can't do enough to help, which helps me as a Daughter feel that Mum is well looked after, top marks from me, Thankyou to all the staff.

Reply from Honor Keatley, Group Business Development Director at Long Meadow

What a fantastic review thank you so much. Thanks also for the 5* rating - that will mean a lot to the team.It's great to read about the impact of your mum moving into Long Meadow on you as well as your mum.With best wishes, Group Business Development Director

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Review of
Long Meadow
from C H (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

I find all the staff friendly, caring and helpful, the manager is approachable and efficient at her job, any problems or niggles that you have will be rectified asap. The home is clean and tidy. Everyone does a very good job.

Reply from Honor Keatley, Group Business Development Director at Long Meadow

Thank you so much for taking the time to write such a lovely review. It's so helpful for other care seekers to have a first-hand insight into the home and very importantly, the staff and Manager. With best wishes, Business Development Manager

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Review of
Long Meadow
from Lynn T (Daughter of Resident) published on 29 November 2023

Submitted via Website • Report

Overall Experience

My mum has been a resident since June 2023, she is well cared for. She had a fall a couple of weeks ago, she fell out of bed and injured her leg. Staff cared for her until an ambulance arrived. In hospital, they discovered she had pneumonia. She was discharged back to the home the same day under the

frailty virtual ward with oxygen being made available at the home. The staff cared for her well under difficult circumstances.

Reply from Ramla Abdullahi, Regional Operations Manager at Long Meadow

Thank you for your lovely comment regarding Long Meadow. It's great to hear that the staff cared well for her following her discharge from hospital. I will make sure to pass your comments on to the staff team.

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Review of
Long Meadow
from H C (Sister of Resident) published on 10 July 2023

Submitted via Postal Card • Report

Overall Experience

My sister has been at Long Meadow Care Home for about three months and has settled down well. The staff are kind and helpful and the home has a comfortable homely feel. She says the meals are very good. Generally, I am very happy with the way she is being cared for.

Reply from Ramla Abdullahi, Regional Operations Manager at Long Meadow

Thank you for your lovely feedback regarding Long meadow Care Home. its great to hear that your sister has settled well and is receiving excellent care and support from the staff team. I will make sure to pass your comments to the management and staff team.

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Review of
Long Meadow
from M M (Brother of Resident) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience

Visitors made welcome always.
Efficient and courteous staff.

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Review of
Long Meadow
from J E (Sister-in-law of Resident) published on 29 June 2023

Submitted via Postal Card • Report

Overall Experience

The carers are always friendly and look after the residents well. It is very clean and the cleaners are around a lot to keep it that way. I feel I can speak to staff freely about things and they sort things out straight away. It's a pity they haven't more funding to do more activities in the afternoon

which the residents would enjoy.

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Review of
Long Meadow
from J B (Nephew of Resident) published on 29 June 2023

Submitted via Website • Report

Overall Experience

Was happy to see that my Auntie was settled, that was clear by her whole demeanour. Staff was kind and attentive and would recommend anybody looking for a care home in the Derbyshire area look no further.

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Review of
Long Meadow
from T G (Resident) assisted by family/friend published on 27 July 2022

Submitted via Postal Card • Report

Overall Experience

They are ready to help me all the time, dressing, changing and pads etc.

Reply from Ramla Abdullahi, Regional Operations Manager at Long Meadow

Thank you for your lovely comment about Longmeadow. I will make sure to share this with the staff team.

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Review of
Long Meadow
from Andrew H (Son of Resident) published on 25 May 2022

Submitted via Postal Card • Report

Overall Experience

My mother seems perfectly at ease with the staff if they should visit her during my weekly visits. She informs me that her meals are very nice. As I only visit for less than one hour per week I am basing my review and answers based on this alone.

Reply from Ramla Abdullahi, Regional Operations Manager at Long Meadow

Thank you for your review in relation to Longmeadow Care Home. I will share this feedback with the staff team.

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Review of
Long Meadow
from J F (Daughter of Resident) published on 9 March 2022

Submitted via Postal Card • Report

Overall Experience

The building although clean is in a dreadful state of repair. It is clear there has been no investment in the property for a long time. The staff are excellent but obviously not appreciated by the company they work for.

The area where my mother lives is gloomy and scruffy and poorly maintained.

The administration leaves much to be desired when I'm asked to provide either cash or cheque for expenses.

Reply from Sharon Flood, Regional Operations Manager at Long Meadow

Thank you for your feedback, I am sorry you feel staff are not appreciated but they really are. We are carrying out a maintenance plan for the home.

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Review of
Long Meadow
from Linda E (Son of Resident) published on 25 February 2022

Submitted via Postal Card • Report

Overall Experience

All the carers and staff are very friendly and nice to mum and always help you if you have any queries.

Reply from Sharon Flood, Area Director at Long Meadow

Thank you for your positive feedback it is much appreciated

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Review of
Long Meadow
from Neil C (Son of Resident) published on 29 October 2020

Submitted via Postal Card • Report

Overall Experience

I had an appointment to visit my mother today. All the staff I met were very helpful and wore obviously very affectionate towards Mum. Mum has advanced dementia (Alzhiemers) and therefore needs a lot of assistance since she can no longer walk unaided. I am very happy with the excellent care she received

today and the excellent level of cleanliness that I saw in the home.

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Review of
Long Meadow
from Richard B (Son-in-law of Resident) published on 4 June 2020

Submitted via Website • Report

Overall Experience

My wife and I cannot speak highly enough regarding the staff and management of Long Meadow. They cared so much for my mother-in-law in the last few weeks of her life when we moved her to Matlock to be near us. The home is run professionally and balances that with an open and caring manner. My mother-in-law

had a large room which was well appointed and we are sure she would have been happy here long term. The current manager is worthy of particular note. She was extraordinarily helpful and kind during our first few days after first contact right up to the most difficult of days very recently. She is a real credit to the organisation. We were always made a coffee when we arrived by staff attending the hot drinks and the food was excellent, tasting properly homemade and lovely. We can recommend Long Meadow without hesitation. They really looked after a loved member of our family and we will always be grateful to the whole staff.

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Review of
Long Meadow
from M W (Wife of Resident) published on 8 October 2019

Submitted via Postal Card • Report

Overall Experience

The staff are wonderful (what few there are). Sometimes only two on to deal with the patients. They work very hard but if there was an accident they might not be around at the time as they could be busy.
No stimulation for the patients. All they do is sleep or walk around. They don't get taken out

to see something different. Things go missing, even if they have names on everything.
I am self-funding and find it a lot of money when some people get help. I feel more could be done for the patients.
But more staff is required.

Reply from Chanelle Shaheen, Home Manager at Long Meadow

I am sorry to hear that you feel you have had this experience with us at Longmeadow. As families, residents and staff are aware I have an open-door policy here at Longmeadow and am always available to talk to everyone who accesses the service. I would like to invite you to a review meeting with myself at a time to suit you, to discuss any issues that you may have at the moment so that we may have a chance to put things right and improve the service that you feel we provide to you and your husband. As a residential home we have a capacity of 41 service users and in terms of staffing we are staffed between 6 to 7 members of care staff during the daytime and 4 to 5 members of staff during the night, dependant on individual dependency needs which is regularly reviewed each month or if needs change before this time. Please continue to attend the residents and relatives meetings which we hold bi-monthly. I look forward to hearing from you at your earliest convenience.

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Review of
Long Meadow
from Ellen R (Daughter of Resident) published on 2 October 2019

Submitted via Website • Report

Overall Experience

Mum had several weeks respite care at Long Meadow pending a care package at home. She settled in well and always spoke highly of the staff. Her room was bright with lovely views and had everything she needed. She had choices of lounges to sit in depending on if she wanted company or quiet time and made

very good friends with one particular resident. The dining room is large and welcoming and Mum often had a late breakfast as she doesn't like to get up too early. There are visits from a hairdresser and chiropodist which Mum took advantage of. We always felt that Mum was safe and that the staff cared about her. The only issue we had was sometimes it took a while to be let in or out but we fully understand that the safety of the residents is paramount.

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Review of
Long Meadow
from Karen M (Daughter of Resident) published on 26 March 2019

Submitted via Postal Card • Report

Overall Experience

Mum and dad have just spent 5 weeks of respite at Long Meadow. The room was lovely, spacious and clean with views out on the duck pond and Peak rail line, with steam trains passing by.
The manager and her staff are lovely and can't do enough for the residents and family.
The meals are excellent and

the home provides entertainment, hairdresser, chiropodist and optician which we took advantage of.
Thank you for looking after mum and dad!

Reply from Sharon Flood, Regional Operations Manager at Long Meadow

Thank you for your kind words, it is lovely when relatives give excellent feedback to our hard-working staff.

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Review of
Long Meadow
from M K (Husband of Resident) published on 4 December 2018

Submitted via Postal Card • Report

Overall Experience

Very welcoming. Management and staff encourage participation but with understanding. Ethos is "it is the resident's home and all other guests, residents and staff have come to visit the individual".

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Review of
Long Meadow
from C P (Daughter of Resident) published on 16 July 2018

Submitted via Postal Card • Report

Overall Experience

The policy of the home is not to force our mother to do anything against her wishes. This includes bathing, sitting at a table to eat, to see a podiatrist, her feet are in terrible condition giving her great pain.
Her clothes, all taped frequently, go missing. The laundry department is very disorganised.
She

is incontinent and needs a constant supply of clean underwear.
Sometimes she wears none!
Whilst the staff are very kind but understaffed. She needs more supervision and assistance. Often she will go to bed fully dressed but wet! She can be a difficult woman and hard to deal with. Surely that is what a dementia home specialises in. The residents need more stimulation, more than a television blaring out.

Reply from Chanelle Shaheen, Home Manager at Long Meadow

Many thanks for your review. I have responded to you by mail and hope that this may have answered some of your questions and concerns. I would like to invite you to meet with myself for a review of your mother's care at a date and time that would suit you best. I welcome you to contact me at your earliest convenience so that we may arrange this and discuss any questions and concerns that you may still have going forward. Kind Regards, Chanelle Shaheen.

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Review of
Long Meadow
from Stephen G (Son of Resident) published on 21 March 2018

Submitted via Postal Card • Report

Overall Experience

I am extremely satisfied with the service, personal care and support my mum receives from the staff and carers at Long Meadow. My mum has been a resident for nearly 12 months. The care, dignity, social activities she has is constantly outstanding.

My mum is very happy and content and this is brilliant

to see. She has vascular dementia and Alzheimer's and needs to have constant care. The staff and carers make sure she is cared for. They do this meeting her individual needs they are professional and look after her as though she was their mum! Lovely, thank you!

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Review of
Long Meadow
from Dorothy I (Cousin of Resident) published on 15 March 2018

Submitted via Postal Card • Report

Overall Experience

Long Meadow is home from home.
They care and it shows!
Always helpful and when visiting you never feel as if you are in their way or not wanted.
My cousin is cared for and safe.
Thank you so much for everything you do.

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Care Home Owned by Roseberry Care Centre (England) Ltd in Derbyshire

Roseberry Care Centre (England) Ltd Locations in Derbyshire (1)

Roseberry Care Centre (England) Ltd Reviews in Derbyshire (38)

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