Roseberry Care Centre (England) Ltd in Durham | 1 Care Home

Review of
Church View
from Brad C (Grandson of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

I feel my nana has the care shes needed! Cant thank everyone enough.

Reply from Honor Keatley, Group Business Development Director at Church View

Thank you so much for taking the time to write such a great review and rate us 5*.It's great to read that your nanna has the care she needs.With best wishes.

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Review of
Church View
from S S (Son-in-law of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Not enough fluids given throughout day, relative forgets to ask. Lack of visitor chairs. Kind and friendly staff will do anything for mum in law when can.

Reply from Paula Wood, Manager at Church View

Thank you for your comment.I will ensure that the drinks stations are fully stocked throughout the day

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Review of
Church View
from Tracy F (Daughter of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

Its the hardest decision for us to make, but mam being in Church View is the best decision we made, the rooms are big and well maintained the staff are friendly, kind and considerate. We as a family couldn't be happier with the care shes getting.

Reply from Honor Keatley, Group Business Development Director at Church View

Thank you so much for your thoughtful review and 5* rating.Reading reviews like yours really helps new care seekers to have a first hand account of life at Church View and makes such a difference to their decision making.Many thanks again.With best wishes

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Review of
Church View
from Holly C (Granddaughter of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

The best care I could ask for, for my nana. The girls who work here go above and beyond for my nana.

Reply from Honor Keatley, Group Business Development Director at Church View

What a fantastic review and rating - thanks so much for taking the time to complete a review.It's lovely to read that you feel your nana gets the best care. The team really go above and beyond and will appreciate the fact that you've included that in your review.With best wishes.

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Review of
Church View
from Nigel T (Mother of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

Mam has been in Church View Care Home for about 5 months. She was first upstairs and now downstairs. Mam needs 24 hour care and I must say the staff are great. She likes all meals and eats very well (better than when she was at home)
If I did have a complaint it would be about clothes going missing

from the laundry room - but I'm not complaining because it is very difficult. (Mams clothes are all labelled up)

Reply from Honor Keatley, Group Business Development Director at Church View

Thank you so much for your thoughtful review.It's great to read that your Mam is enjoying her meals. It really does give loved ones peace of mind to know that their relative is getting the care they need.I will speak to the Home Manager about laundry, thanks for raising it.With best wishes.

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Review of
Church View
from B W (Daughter of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

The home is very welcoming staff are really nice and helpful. Mam has settled in well and improved since hospital. Feels very homely and warm like a hotel. We feel safe leaving mam in their care.

Reply from Honor Keatley, Group Business Development Director at Church View

Thank you so much for taking the time to leave a review. People new to care seeking will o doubt feel a sense of relief reading your review particularly when you said you feel safe leaving your mam there.We can often forget the positive impact on the wider family as well as your loved one, receiving the direct care, thanks for the reminder.With best wishes.

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Review of
Church View
from Sharon T (Daughter of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

Sadly due to dementia mum needed 24 hour supervision for safety and admission therefore arranged. As a family, we were made very welcome on the admission day and staff understood my upset and anxiety. Staff are always helpful, polite and come across as very caring. No permanent manage in post at present

but told one starting end of October, which I feel will help everyone, staff, residents and relatives. Areas of the care home probably need some decorating and basic maintenance of doors, paintwork etc.

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Review of
Church View
from K H (Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

Been here 2 years so far. Things ok, I like it.

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Review of
Church View
from Jean R (Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

I have lived in Church View Care Home for eight years now and enjoyed most of the time here. The staff and carers are very nice, helpful and considerate. I like watching television. I am a supporter of Newcastle Football club. I like music and join in all the activities. I find it annoying when I have

to buy my own soup, ginger biscuits and flowers.

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Review of
Church View
from S W (Wife of Resident) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience

My husband stayed for one week respite. All staff members I observed treated him very well, some were quite exceptional.
I have some reservations regarding changes of clothes from day wear to night wear.
During his stay, I'm not sure of the routine regarding shaving but I did shave him as needed!
With

his dementia there can be periods of anxiety but he seemed settled during all my visits.
If necessary I would use Church View for future respite.

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Review of
Church View
from Ann G (Daughter of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience

Very disappointed with the level of Care my mam received! Multiple falls over the last year, the last one leading to a broken hip, faeces under her fingernails, food all down the front of her clothes, on numerous occasions faeces running out the bottom of her trousers and family having to change her,

and the worst, mam lost her teeth so they thought it okay to put another person's in her mouth (perfect oral hygiene) and then we come to things going missing from her room, perfume, body sprays, clothes still with labels attached, and clothes in general! Then the horrific smell especially on the second floor! Stay well clear!

Reply from Nichola Williams, Regional Operations Manager at Church View

Thank you for taking the time to leave a review, I'm sorry your experience of Church View was not to the standard expected. We value your feedback and this will be discussed with the team at Church View.

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Review of
Church View
from Paula C (Daughter of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience

My father has been in Church View now for 6 months. Initially, there were a few 'teething troubles', however, these were resolved after speaking to the manager.
All the care team are fantastic and have a great, friendly relationship with my father. He loves it here, and is really settled, and has

no complaints at all.
The care team do try their best, even though they are always extremely busy.
I am happy with the care and support my father receives in the home.

Reply from Audrey Till, Manager at Church View

Many thanks for your support and kind review, we enjoy spending time with your father and caring for him.

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Review of
Church View
from Alfred M (Brother of Resident) published on 23 January 2024

Submitted via Postal Card • Report

Overall Experience

There are always areas that can be improved, however, given the pressures they are under - staff/patient ratio - all grades of staff perform to a very high standard.
Overall, I am pleased with the care my sister is receiving.

Reply from Peter Seaton, Manager at Church View

Many thanks for your review, we work hard to continuously improve our service.

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Review of
Church View
from Angela A (Daughter of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

I turned up unexpected to view the care home as a possible permanent home for my mam. I felt welcomed and immediately felt the community spirit. The lady who showed me around was very helpful. I got talking to one of the residents in the lounge and nothing but praise was said about the home and the

staff, so that was the decision maker for me.
My mam has been in almost a week now. The moment she got though the door she was made a fuss of and brought a cup of coffee. I knew she was going to be ok there. The staff are down to earth and have good relationships with the residents. I would highly recommend.

Reply from Audrey Till, Manager at Church View

Hi, many thanks for your kind support.
Kind regards, Manager.

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Review of
Church View
from Barbara B (Sister of Resident) published on 1 November 2022

Submitted via Website • Report

Overall Experience

We moved here from another care home, can't believe the difference in my brother, he's so happy and talkative to family. On arrival at the home, we received a welcome from all staff we passed in the corridor on our way to his room, made to feel very welcome. His room is lovely and bright with fitted

carpets which he didn't have in his last home although I did offer to pay for one because he is at risk of falling. They assessed his need before we arrived and had everything in place. The staff are great, popping in for a chat and making sure he's ok which is very reassuring for me. They do have lots of activities but haven't tried them yet as he's still settling in, they have a Halloween party next week which we are looking forward to.

Reply from Nichola Williams, Regional Operations Manager at Church View

Thank you for taking the time to leave a review, your kind comments will be shared with the team at Church View.

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Review of
Church View
from J P (Niece of Resident) published on 12 April 2022

Submitted via Postal Card • Report

Overall Experience

My aunt has been at Church View Care Home for two weeks (and could be more depending upon her health). I and our family are very pleased with the standard of care given and excellent facilities. We are always welcomed by friendly staff, shown to my aunt's room (which is spotlessly clean and tidy). My

aunt is very happy here and enjoys conversations with staff as well as taking part in a variety of activities (she only complains about the food but she's a fussy eater!). Thank you to everyone at Church View for your continued excellent hard work.

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Review of
Church View
from Brian H (Brother-in-law of Resident) published on 6 April 2022

Submitted via Postal Card • Report

Overall Experience

The staff are brilliant, will try to do anything you ask, my brother-in-law who is there is very happy to be there and hopefully will be there for a long time.

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Review of
Church View
from Peter B (Son of Resident) published on 22 March 2022

Submitted via Postal Card • Report

Overall Experience

The carers and staff were very pleasant, they went about duties in a professional way, my mother seemed happy at the home.
The rooms were very clean and tidy, I would highly recommend Church View Care Home.

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Review of
Church View
from Linda M (Niece of Resident) published on 23 June 2021

Submitted via Postal Card • Report

Overall Experience

Staff always pleasant, home always clean and welcoming.

Reply from Melanie Auckland, Chief Executive Officer at Church View

Thank you for your positive review, it is appreciated.

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Review of
Church View
from Joanne W (Granddaughter of Resident) published on 17 June 2021

Submitted via Postal Card • Report

Overall Experience

When my nan first went into Church View I was disappointed that each time I went in to see her she didn't have her own clothes on (yet she has plenty of clothes), her nails were full of faeces and they never put her hearing aid in. However, now that there is a new manager the personal care has improved

and I am happy.

Reply from Melanie Auckland, Chief Executive Officer at Church View

Thank you for your review. I am sorry that there were initially some concerns with your nan's care but pleased to read that the manager and her team have now made those improvements.

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Care Home Owned by Roseberry Care Centre (England) Ltd in Durham

Roseberry Care Centre (England) Ltd Locations in Durham (1)

Roseberry Care Centre (England) Ltd Reviews in Durham (43)

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