Roseberry Care Centre (England) Ltd in North East Lincolnshire | 1 Care Home

Review of
Ashlea Court
from Yvonne S (Daughter of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

From the very frist day I brought my dad here the staff have been exceptional. His room is spacious and all other facilities are very good. All staff are always very welcoming and greet you with a smile and a 'hello'. Nothing is ever too much trouble and they all go above and beyond. My dad settled

in straight away and is extremely well cared for. I can't praise this care home and all staff enough! Thank you xx

Reply from Colleen Collins, Registered manager at Ashlea Court

Thank you so much for taking the time to review our home, I will pass on your comments to my staff team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from D C (Son of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Without a Care Home my mother wouldn't be here today! We chose Ashlea Court after a short stay in respite care there and has been there now for 2 years as of this month! The staff are friendly and are approachable with any concerns. Relationships have been built up between the care team my mum and myself

which allows me to feel that she is in the best place for her current care requirements. Thank you to all the Ashlea team.

Reply from Colleen Collins, Registered manager at Ashlea Court

Thank you so much for taking the time to review our care home i will ensure i relay your kind words to my staff team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from Sharon M (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Generally a good and caring atmosphere in the home. The majority of staff seem helpful, patient and sympathetic to residents needs. I appreciate how busy the home is, but I'm not so keen on Mum being put in her night clothes too early.

Reply from Colleen Collins, Registered manager at Ashlea Court

Thank you for taking the time to review our care home and i will pass on your comments to my staff team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from T C (Daughter of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum was taken into Ashlea Court for palliative care in August 2024. At first, it was difficult for us to visit Mum in a care home environment however, the lady in the office always takes time to ask family members how they are and reassures us. If there is something you need to address, the managers

are good at meeting and talking through concerns. The seniors who are extremely busy keep you well-informed on the care of loved ones. There are some excellent care staff who go above and beyond to support Mum. The kitchen staff are helpful with food and drink needs.

Reply from Colleen Collins, Registered manager at Ashlea Court

Thank you so much for taking the time to review Ashlea Court. I will pass your comments on to the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from S M (Friend of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience

We were visiting a neighbour who has recently moved into Ashlea Court and was impressed by the home, no nasty smells and the staff were wonderfully caring for the ladies and gentlemen that are living there. Thoroughly recommend.

Reply from Colleen Collins, Registered manager at Ashlea Court

Thank you for your review, I will pass your comments on to my staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from H S (Daughter of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience

I found that the management and staff are all fabulous. Care home beautiful, clean and well looked after. The residents are all loved and so well looked after and have everything that they need from personal care to live entertainment.
Cannot fault it at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from L T (Daughter of Resident) published on 3 June 2024

Submitted via Website • Report

Overall Experience

Just an update on my views of the nursing home, all I can say it's been the best thing for my mum and myself, I couldn't have coped with my mum living with me if these guys hadn't been on my doorstep, they are always happy and greet you with a "good morning".
She loves going and they can't do enough

for her, I myself had cancer two years ago, and they were amazing with me and her.
Can't thank the staff enough they all deserve medals.

Reply from Kyle, Registered manager at Ashlea Court

Thank you for your very kind words, I will pass this on to the team and we really enjoy having your mum with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from Angela S (Daughter of Resident) published on 29 May 2024

Submitted via Website • Report

Overall Experience

Ashlea Court is a lovely care home. Rooms are spacious and comfortable. The food is very good. All the staff are very caring, friendly and helpful. Nothing is too much trouble for them and they are very supportive of family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from B T (Friend of Resident) published on 28 May 2024

Submitted via Website • Report

Overall Experience

I have a friend currently residing at Ashlea Court and visit regularly, the staff are always pleasant and approachable, nothing is ever too much to ask, my friend is always saying how well she is cared for and how much she enjoys being at Ashlea Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from Jeremy F (Son of Resident) published on 6 March 2024

Submitted via Website • Report

Overall Experience

My mother is currently a resident in Ashlea Court, and although I am only a visitor. I find the staff very helpful and friendly. The staff always find time to speak to me and keep me updated on how my mother is progressing with her physio etc after her stroke.
I feel all the staff treat my mother

with respect and dignity which you do not find in other care homes, and this is a big plus point for Ashlea Court.
Furthermore, I feel a special thanks should go to the manager of Ashlea Court, and all of her staff who are a credit to this care home.

Reply from Kyle Tear, Deputy manager at Ashlea Court

Thank you for the review, it's nice to see how much your mother is progressing with the help and support she receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from L S (Daughter of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

The following issues would improve things:
No wi-fi for residents (I used to video call him every day with living away). He could also have watched the sports channels.
Old fashioned buzzer system is annoying.
Always short-staffed so residents waiting for attention when buzzed.
Early days, laundry

situation made us have to buy more clothes - fine now.
However, I can't fault the end-of-life- care he's receiving now and the support given to the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from M M (Friend of Resident) published on 24 July 2023

Submitted via Website • Report

Overall Experience

I have been involved with a long-term resident at Ashlea Court for eight years. This resident lived at Ashlea Court following a hospital stay when it was agreed by authorities that she could no longer live and care for herself in her own home. During the last twelve months, she mellowed but could still

be sharp with the patient, loving, kind staff and carers. Their understanding, practices and humour were required in abundance. Every member of Ashlea Court staff became her ‘family’ in the absence of family visitors. They made her world worthwhile and happy. Staff held her hands, they hugged her, they spoke to her with affection and respect. The staff at Ashlea Court looked after me and other visitors in the final days, making the end of life care a little easier to manage. All requests were met with a smile and ‘can do!’ My thanks to each and every one of you.

Reply from Nicola Willoughby, registered manager at Ashlea Court

Thank you ever so much for taking the time to leave us a review. Your kind words mean a lot, both to myself and the other staff and I will make sure they see this. Take care of yourself, you know where to find us if you need anything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from H F (Wife of Resident) published on 24 May 2023

Submitted via Postal Card • Report

Overall Experience

Every time that I visited my husband he was always clean, warm and comfortable. He liked the staff who were very friendly and caring. He enjoyed the singing which was also good for his lung condition. His family were all relieved at the secure door entry system. His room was peaceful and he loved the

view which was second to none! All his family felt so grateful that he spent his last days in secure, peaceful comfort.

Reply from Nicola Willoughby, Registered Manager at Ashlea Court

Thank you. It was our pleasure taking care of your husband.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from L S (Grandson of Resident) published on 28 March 2023

Submitted via Website • Report

Overall Experience

I came in to visit my grandparents who had recently moved into Ashlea Court and what a pleasant surprise I got! My grandfather who had been previously struggling at home looked so well and full of life, he seemed really happy and commented on how well he is feeling, how good the food was and that the

staff are lovely.
My grandmother also had nothing but positive things to say, also commenting on how good the staff are and that she feels she can ask them anything, she enjoys the daily activities and I have seen evidence of the Easter pictures the residents made. I also witnessed first had the domino's club that my grandmother and the other residents have started. It was lovely to see both my grandparents so happy.

Reply from Dean Jenkinson, Regional Operations Manager -Yorkshire and Humber at Ashlea Court

Thank you for taking the time to share your experience of Ashlea Court. It's heartwarming to read how your grandparents have settled in so well. I will share your kind words with the manager and her team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from Jayne M (Resident) published on 7 March 2023

Submitted via Website • Report

Overall Experience

My mum has been at Ashlea Court Care Home since June 2022. I find the care home very clean and the staff are absolutely wonderful. My mum is a difficult resident but they show her lots of time and understanding, she doesn’t like being there but tells me the staff are fabulous. Thanks to all.

Reply from Nicola Willoughby, Registered Manager at Ashlea Court

Thank you for taking the time to post a review, we love providing care for your mum and she always has a lovely story to share with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from G S (Son of Resident) published on 25 January 2023

Submitted via Website • Report

Overall Experience

My mum is in her late 80s and has mild Alzheimers. We have recently introduced her to daily respite visits, hoping to build up to overnight respite care. She is fiercely independent and does not like mixing with other people, but the staff were so welcoming and caring that she felt special and enjoyed

taking part in the regular activities, which included dominoes, cards, skittles and bingo.
She has been encouraged to make friends, and we are amazed to see this other more sociable side of her. It's lovely to see her laughing and interacting with other residents and the staff, so much so that she has readily agreed to a weekend respite visit of three nights. This is all down to the manager and staff at Ashlea Court and their genuine warmth and delicate handling of her character.
Ashlea Court is spotlessly clean, well presented and has a lovely atmosphere on arrival.

Reply from Nicola Willoughby, registered manager at Ashlea Court

Thank you for taking the time to leave us a review, it is lovely to see your mum thriving and making new friends. She really is an asset and takes time to befriend others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from K S (Daughter-in-law of Resident) published on 25 January 2023

Submitted via Website • Report

Overall Experience

We had to seek urgent out-of-hours admission and made the phone call on a Sunday evening. From the moment that we took our family member into Ashlea Court, we knew we had made the right choice of urgent respite care for him. The staff on duty at the time were so caring, kind, and very reassuring at

a very traumatic time for the family, and he was looked after immediately and was settled into his room.
We returned the following day and met the day staff and the manager and were so impressed by their dedication, genuine kindness, skills and supportive reassurances to ourselves in what was totally new world to us.
Ashlea Court is a lovely place with genuine warmth and a caring atmosphere. Nothing is too much trouble for any of the staff or the manager. Things that seemed so stressful to us were dealt with in a calm and comforting manner, and all the staff are obviously very experienced and skilled in their field. They have all taken so much pressure off us; we are very grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from Tracey S (Daughter of Resident) published on 19 January 2023

Submitted via Website • Report

Overall Experience

My Mum became a resident at Ashlea Court very recently but I already feel very confident to write a review. From the minute Mum walked in she was made to feel extremely welcome, Mum was very anxious but all the staff are wonderful and she settled in quickly and has a lovely little room that is kept

clean and tidy. She tells me that the food is excellent and plentiful. There are regular activities going on and she can have her hair done weekly. Whatever time of the day I turn up the staff are upbeat. Always smiling and seem to know what Mum has been up to. I also feel strongly that the staff care about the residents' families as well. Upon leaving one day last week I was told to enjoy my weekend and not to worry about a thing - just what I needed! All in all a very caring care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from Steven B (Brother of Resident) published on 14 September 2022

Submitted via Website • Report

Overall Experience

Upon visiting my relative most days of the week for nearly 9 weeks, I found the home clean and the staff attentive to service users and visitors. When asked any questions, I am given an answer that satisfies me. My relative has only said twice that she was having a bad day. I personally have worked

in care/dementia homes and have found this home to be one of the good ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashlea Court
from Sigrid H (Daughter of Resident) published on 13 September 2022

Submitted via Website • Report

Overall Experience

My very elderly mother was recently admitted to hospital from Ashlea Court. She returned some days later having received treatment and a revised care plan. The staff handled this process extremely well and all is back to normal with the usual attention to my mother's needs. She has been in Ashlea Court

for 8 years and looked after in a very caring and professional way. She is well known to all the staff and treated with dignity, understanding, and respect. From a personal perspective, a highly recommended care home providing excellent services to residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Roseberry Care Centre (England) Ltd in North East Lincolnshire

Roseberry Care Centre (England) Ltd Locations in North East Lincolnshire (1)

Roseberry Care Centre (England) Ltd Reviews in North East Lincolnshire (49)

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Ashlea Court

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers