Roseberry Care Centre (England) Ltd in North Yorkshire | 1 Care Home

Review of
South Park Care Home
from A P (Wife of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

As the wife of a resident at South Park, I am very happy with all aspects of his care. My husband is very well looked after bu the team of carers, nurses, management and the behind-the-scences staff, eg cleaners, laundry, activities staff chefs, kitchen staff, maintenance man, etc.
My husband is treated

as an individual with respect, kindness and consideration. The staff are very hard-working, very polite and cheerful.
It is a great relief to be confident that my husband is in very safe hands, and in such a caring home. Thank you!

Reply from Vikki Hamblin, Home Manager at South Park Care Home

Thank you for your very kind words, which I will pass on to the Whole Team and also i would like to Thank you for taking the time to review the home. It means a lot

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Review of
South Park Care Home
from D P (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Mum was at South Park for just over 2 years. She has significant nursing needs and received excellent care from the staff who treated her with dignity and respect. All staff across all teams, including management, were friendly and welcoming and showed exceptional patience with my 89 year old father

with dementia who visited mum every day and whose condition deteriorated considerably over time. My only complaint would be around the fabric of the building which was dated and poorly maintained in places. Mum's room was in poor condition with peeling wallpaper, scuffed paintwork and the sink hanging off the wall all the time she was there. The home has 2 lifts but both were out of order at the same time on numerous occasions meaning my father could not visit due to his inability to climb the stairs to mum's first floor room, and mum could not attend activities as they were all held on the ground floor. It would definitely have improved her quality of life had these issues been addressed.

Reply from Honor Keatley, Group Business Development Director at South Park Care Home

Thank you so much for taking the time to share your experience. It's wonderful for team members to read what a difference they make, particularly in supporting your your father when he visited. I'm sorry the lift impacted his ability to visit. I have spoken with the Home Manager who I know did everything she could to speed up the repairs. The Home Manager explained to me the other points you raised and I'm sorry you feel these impacted your Mum. It is reassuring that you feel your Mum received excellent care from the team. We will be sure to share this with them. With best wishes, Honor, Business Development Director.

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Review of
South Park Care Home
from S B (Husband of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

The premises are appealing and well-maintained, and they have a wide range of facilities. There is a good range of activities for guests, appropriate to their needs. Food and drink needs are fully satisfied and the place has the highest food safety rating. The staff, however, are the best aspect, invariably

and without exception kind, caring helpful and all-round cheerful and smiling.

Reply from Vikki Hamblin, Home Manager at South Park Care Home

Thank you for your kind words. I will pass this onto the staff team.

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Review of
South Park Care Home
from D W (Wife of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very welcoming and work very hard, all have time for a chat and make you feel like one of their family. There was a lot of entertainment in the lead up to Christmas and every resident got a Christmas present from the home and also a gift from Father Christmas. My husband is bed bound most

of the time but the staff try to involve him in activities sometimes on a one to one basis. They also help him with his meals as he can't feed himself. I appreciate what they do for him.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you for taking the time to review the home and for your comments, it is our privilege to take care of your husband.

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Review of
South Park Care Home
from Martin F (Partner of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

My partner has been here for 5 weeks and has received fabulous care and assistance with all here needs. I would not hesitate in giving this care home an excellent rating.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you very much for your kind words. I will pass this on to the staff.

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Review of
South Park Care Home
from Marilyn S (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Very pleased with the love and care show to my mother over the last 3 years she has been here. Definitely no complaints.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you for your kind recognition. I will pass this on to the team.

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Review of
South Park Care Home
from Brenda B (Daughter of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

I have found all staff to be very professional and they all have time to speak to me if I need any advice. My mother is very happy and settled at South Park Care Home. She has dementia and requires every aspect of her day. She is very happy with the staff and she thinks of them as family. They are very

kind to her. Some of the facilities are a little tired but adequate.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you for your kind words, we are very pleased your mother has settled with us. We continue to work and improve on all aspects of the home.

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Review of
South Park Care Home
from R K (Relative of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

Excellent staff, felt like part of the family, will miss them all.

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Review of
South Park Care Home
from J D (Daughter of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

So pleased I chose this nursing home for my mum. Couldn't wish for more caring and efficient staff, all across the board. Can't speak highly enough of the home. Thank you.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you so much for taking the time to complete the review and for your kind words.

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Review of
South Park Care Home
from Kim B (Daughter of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

Mum moved into South Park Care home in Feb 2024. She wasn't the easiest of people to deal with due to Dementia and her strong character, but the staff showed patience and kindness towards her and she has now got a good relationship with them. Unfortunately, she no longer recognises me, so this is very

reassuring. The staff always had time to talk to Dad (92 years of age) and me when we visited. In May Dad started to get forgetful and ended up in hospital for 2 months where he was diagnosed with Dementia too. We managed to get him into South Park on a temporary stay, but thanks to the staff working hard behind the scenes he is now there permanently. This is a great comfort to our family knowing that Mum and Dad are still together after 69 years. I cannot thank the Staff at South Park enough for their patience with Mum, their time helping Dad settle in and going out of their way to keep Mum and Dad together.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you for taking the time to write such a lovely review, it is very much appreciated by all the team.

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Review of
South Park Care Home
from D H (Daughter of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been very happy in the care home having been a resident for nearly 4 years. The carers are kind, caring and meticulous in reporting medical changes. They also respond to any concerns I may have. The nursing staff are quick to respond to issues and are prompt in contacting me regarding

any actions they take (calling on GP or community nurses. On a general note, there are regular activities for the ambulant wheelchair residents. There are many bedbound ones who I would like to see more engagement with. This one-to-one would obviously require more staff time. More hairdressing, nail painting and music playing would be appreciated for example.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you so much for taking the time to complete the review and for your kind words.

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Review of
South Park Care Home
from June W (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

Good care, love them all.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you so much for taking the time to complete the review and for you're kind words.

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Review of
South Park Care Home
from Sharron M (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been in South Park for 15 months, during this time all staff (clinical and management) have remained supportive in offering the best care to my mum, also to family. Always approachable even at the busiest of times of the day. I have nothing but praise for high level of care given to Mum. The

only minor flaw with South Park is that the bedrooms could do with updating.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you so much for taking the time to complete the review and for you're kind words. I will discuss the points you have raised with the appropriate department.

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Review of
South Park Care Home
from L D (Daughter of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

What a fabulous place! The staff were so kind, caring, and compassionate, not just to my dad but to all of us as family members.
Dad was so well looked after in the short time he was with them, which helped us massively as a family. A great place with the most amazing team!

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Review of
South Park Care Home
from Ann S (Wife of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

Staff were friendly and most helpful, both to my stepdaughter and myself while caring for her father and my husband. Thank you all sincerely.

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Review of
South Park Care Home
from Stephen C (Cousin of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

Well looked after by friendly staff.

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Review of
South Park Care Home
from H M (Son-in-law of Resident) published on 22 January 2024

Submitted via Postal Card • Report

Overall Experience

My father-in-law was treated with care and dignity during his stay. He was a proud man who liked his privacy - his room was ideal for this as it was at the end of a short corridor, and he liked to have his door closed.
The staff were helpful and informative.
The family recommend this care home with

no hesitation.
Visitors welcome any time.

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Review of
South Park Care Home
from Janet D (Daughter of Resident) published on 9 January 2024

Submitted via Website • Report

Overall Experience

Initially Dad came for respite and stayed on. The first thing I noticed was how spotless the home is. Any staff you come across whether they are cleaning, cooking, sorting laundry, completing admin, organising activities, part of the care team or management are friendly and warm.
The staff who care

for my dad on the Jorvik unit are excellent. They are very busy, but will always make time to listen to any concerns or worries; they go out of their way to help Dad live his best life every day. He is actively encouraged to join in activities, which makes him feel like a valued member of the home. They notice if he is feeling down or ill or just in need of reassurance.
When I'm at work I now have peace of mind he is safe, but also the trust that staff will ring and update me if there are any concerns. Staff cope admirably with challenges and no matter how my dad presents, they treat him with unconditional respect, compassion and good humour.

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Review of
South Park Care Home
from Cindy B (Daughter of Resident) published on 20 October 2023

Submitted via Postal Card • Report

Overall Experience

I feel my mother is being very well cared for. The staff are so patient and compassionate. The process was very simple, which took a lot of strain off myself and my partner.

Reply from Carol Cochrane, Regional Operations Manager at South Park Care Home

Thank you for your feedback; I will pass your comments on to the team.

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Review of
South Park Care Home
from Jennifer R (Daughter of Resident) published on 11 September 2023

Submitted via Postal Card • Report

Overall Experience

The staff were excellent during my father's last six months of his life. They showed great kindness toward him and nothing was too much trouble. The staff are a credit to the care home. He was treated with care and dignity and our family are most grateful.

Reply from Carol Cochrane, Regional Operations Manager at South Park Care Home

Thank you so much for your kind words and lovely feedback. I will pass your comments to the team.

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Care Home Owned by Roseberry Care Centre (England) Ltd in North Yorkshire

Roseberry Care Centre (England) Ltd Locations in North Yorkshire (1)

Roseberry Care Centre (England) Ltd Reviews in North Yorkshire (73)

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