Roseberry Care Centre (England) Ltd in Northumberland | 4 Care Homes

Review of
Dolphin View Care Home
from J C (Brother of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent admin support - very good to my bother and to me. Excellent handyman - put up his picture, TV set etc. Excellent and very caring, capable nurses giving him all the care my brother needed to be readmitted to hospital frequently, now that he gets the right care he has remained well. His room

is small but he has a view and there is a day room close by. One of the nurses ironed on all his name tags. The cook made him a lovely omelette when he did not find the menu tempting.

Reply from Vicki Rees, Regional Operations Manager at Dolphin View Care Home

We are pleased your brother has settled in well at Dolphin View and you are both happy with the care provided, the staff in the care home are dedicated in ensuring all residents receive the best care and support possible.

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Review of
South Bebside Care Home
from T N (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

All staff are very friendly and helpful. My dad has settled in his new room very well. He is always treated with dignity and we're really happy with his care.

Reply from Jacqueline Reed, Manager at South Bebside Care Home

Thank you for your kind words, as a team, we always try our utmost to support people with a caring and empathetic manner.

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Review of
Dolphin View Care Home
from Debbie W (Daughter of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

Unfortunately, my experience wasn't particularly good. My dad was admitted to Dolphin View on the 14th of June 2024 after suffering a stroke in April and he needed a nursing home. I went and visited Dolphin View on the 12th of June. I met with the manager who was very nice and staff. I went to have

a look around and pass on mine and my sister's contact details so that if we needed as I live close by I could be there asap. However, the manager didn't enter our contact details to my dad's file. As a consequence of these actions my dad passed away on the 10th of July without any of his daughters being there to say goodbye. The police came to my door at 6am that morning to inform me that my dad had passed away. I did have a meeting with someone from head office regarding this. I believe the manager has since resigned from her post. I do believe there are new measures in place. I really hope so as I would hate anyone to go through this experience.

Reply from Sandra Ward, Operations Director at Dolphin View Care Home

Following receipt of the complaint, Roseberry Care completed a full investigation into the concerns raised, Senior Management met with the complainant, and apologised for the breakdown in communication at the home level. Lessons had been learnt and the process was updated on admission into the home. As per Roseberry's complaint policy, a formal written outcome of findings and an apology letter were sent to the daughter.

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Review of
South Bebside Care Home
from T S (Daughter of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

Would definitely recommend it. The staff are amazing and very friendly. So warm and inviting.

Reply from Vicki Rees, Manager at South Bebside Care Home

Your kind words are much appreciated, we always strive to do our best.

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Review of
South Quay Care Home
from Sonia S (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

The staff at South Quay Care Home was brilliant, they couldn't do enough for my mum. They used to pop in and out of Mum's room to make sure she was ok but during her last days before she passed away the staff was exceptional. Cannot fault them at all. They made Mum comfortable. Five stars for the care

home and staff.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much I will pass on the comments to the team. Your mum is sadly missed by all.

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Review of
South Quay Care Home
from Jill B (Daughter of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

My mam has been having respite at this home and all I can say is how welcome she's been made to feel by all the staff, the manager has gone above and beyond to keep her safe, the staff are so friendly and I feel so relieved at how well my mam is being cared for, her health has improved so much and she

is eating well and joining in all activities too, I wouldn't hesitate to recommend South Quay Nursing Home and I have peace of mind my mam is safe due to the wonderful caring staff.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much for your comments. We are thoroughly enjoying caring for your mam she is a pleasure to have in the home. I will pass on your comments to the team.

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Review of
Dolphin View Care Home
from H O (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

The staff made mum laugh again and feel safe. They were all so kind and helpful.

Reply from Rebecca Fawcett, Manager at Dolphin View Care Home

Thank you, it was a pleasure to look after your mum.

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Review of
Lowgate Nursing Home
from M J (Wife of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

The manager, administrative staff, cooks and events organiser all disappeared at the same time with no explanation forthcoming. No point of contact as before when the manager was available and admin staff for payments etc. Atmosphere strained. I have put 'Good' for management since removed and no replacement.

Prior to this, management was highly satisfactory, important things like maintaining hearing aids and ensuring residents are able to communicate with visitors and staff neglected. Food, especially tea time, poor e.g. 'Rehashed' soup and burnt eggy bread/French toast.

Reply from Sandra Ward, Regional Operations Manager at Lowgate Nursing Home

I appreciate this may have been an unsettling period for you, unfortunately, due to unforeseen circumstances we did lose several staff members including management in July 2024, a senior manager has supported the home during this time and continues to support a new manager recently appointed. A regional support administrator has completed day-to-day duties. The Deputy Manager has remained a key point of contact in the home, with the dedicated Nurses Chaps Senior's and care staff. The vacant roles have all been recruited into following the correct recruitment process and regulatory checks. We have recruited an experienced Head Cook who joined us in August, menus have been reviewed in discussion with residents. Staff/resident meetings have taken place and staff supported in a particularly difficult time. I am sorry that you feel you have not had a satisfactory explanation of events, however, I am sure you will appreciate we have to protect the confidentiality of both current and ex-employees.

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Review of
South Quay Care Home
from Kelly P (Daughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

My mam was moved here from palliative care for lung cancer in April and sadly took her last breath with family surrounding her on Monday 15th July. Once on arrival my mam and our family were welcomed with open arms. I can't put into words the amount of gratitude I have for the care, love and support

my mam had off the carers and also myself as it became my second home. My mam settled straight in which was our concern as a family. She loved all the carers and it's heartwarming seeing how they made my mam feel so comfortable. The support we had as a family in the last dark hours I will never forget. The send-off they gave my mam was lovely and emotional. I will forever be grateful to every single one of these guys.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much for these kind words. The staff and management team felt honored to look after your mum in these final months and I'm glad you felt she had the best care she could have had. It was lovely to meet you and your family even if it was in such sad circumstances. Take care of yourselves.

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Review of
Lowgate Nursing Home
from S P (Son of Resident) published on 26 July 2024

Submitted via Postal Card • Report

Overall Experience

My mother has now been at Lowgate Nurisng Home now for 2 and a half years. I cannot find any complaints with Mam's care, she is happy and content. All the staff are so professional, always there to assist if Mam needs anything, the management is second to none. I am always kept up to date on Mam's care

package. My mother is in the best place, I can rest knowing that she is safe and being well looked after. I have full admiration for all that work at Lowgate Nursing Home in Hexham Northumberland.

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Review of
Dolphin View Care Home
from J W (Daughter of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

We needed to find a nursing home for dad and feel very fortunate to have secured a place for him at Dolphin View. The care and respect he has been shown have been great alongside care and consideration for mum and us as a family as we adjust to his care arrangement. Managers are available and respond

positively to feedback and are committed to quality care. The staff are kind and professional and work really hard.

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Review of
South Quay Care Home
from Anne C (Daughter of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

My father was admitted in May for fast track continuing care pathway and was treated with the utmost kindness and care and everyone from the manager downwards was totally professional and committed to offering the very best of care and concern and friendliness. Nothing was too much trouble in the quest

to keep him comfortable and make his final days as pleasant as possible under the circumstances. I could not ask for better or praise everyone too highly. As it turns out, his stay was relatively short but I felt comfortable knowing that he was safe and looked after as well as possible in his final days. I would recommend this care home to anyone seeking a safe and comfortable place for their relatives.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much for your review even though it was a short time, it was a pleasure to look after your dad and I will pass your comments on to the team. Once again many thanks from the team.

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Review of
Lowgate Nursing Home
from Louise P (Daughter of Resident) published on 21 June 2024

Submitted via Website • Report

Overall Experience

Lowgate Care Home has a fabulous team of staff headed by an amazing manager, the compassion and energy she puts into her position resonate through her entire team, who are all dedicated to giving the best care to every resident. From the moment you enter the care home, you are greeted by the kind faces

of the manager and staff who ensure you are directed to where you need to go.
One of the staff members ensures that there is always daily entertainment from pony and pet visits, bingo, board games to singers and always puts a smile on all the resident's faces throughout the day.
My mum has received the best care since going in for respite in January with Dementia, she now is permanent and we are so grateful that Mum has been fortunate to be able to stay local for her friends and family to be able to visit her.
Happy staff, happy residents, top job to all!

Reply from Sandra Ward, Regional Operations Manager at Lowgate Nursing Home

Thank you for your positive and kind comments, I will ensure this is passed on to the staff team at Lowgate.

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Review of
South Bebside Care Home
from A B (Son of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

Always have been happy with the staff, always get good information as to how my dad is doing. Dad is settled and feels safe which is reassuring for the family. Dad likes the staff and seems to get on with all of them. Overall I am very happy with the care my dad receives from the care home.

Reply from Vicki Rees, Manager at South Bebside Care Home

Thank you for taking the time to complete a review and thank you for your kind comments, I will pass on your kind comments to the team.

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Review of
South Bebside Care Home
from Margaret B (Sister of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience

My brother has adequate care and attention from all of the available staff. He is given all the qualities needed to make sure he is warm and well-fed. I would like to see him have a regular review of his personal skin care as he has outbreaks of a sore face.

Reply from Vicki Rees, Manager at South Bebside Care Home

Thank you for taking the time to complete a review and for your comments. As part of our services with the GP surgery, the GP attends the home weekly to complete a ward round and we will be happy to discuss your concerns when you next visit.

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Review of
South Bebside Care Home
from Elaine H (Daughter of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience

Staff very friendly. My dad is very happy here. He is well looked after. However, I dont always think his room is as clean as it could be. He also uses a commode (and/or a bottle) in his room to go to the toilet and it is often full when I visit which is not pleasant.

Reply from Vicki Rees, Manager at South Bebside Care Home

Thank you for taking the time to complete a review and for your feedback. We aim to achieve the highest standards of cleanliness and will address your concern with the team and ensure your dad's commode is cleaned as soon as possible after use.

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Review of
Lowgate Nursing Home
from Gillian C (Wife of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

My husband was a resident in Lowgate Nursing Home suffering from Parkinson's disease. He died on the 22nd of March 2024. For the whole of his time there he could not have been cared for better. The kindness both to him and me was wonderful and very comforting. Every single member of staff could not

have been kinder or more caring.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your lovely words, we grew very fond of you and your husband. Best wishes.

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Review of
Lowgate Nursing Home
from Emma B (Daughter of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience

My dad was at Lowgate for respite care. He was very well looked after, treated with respect and dignity. He loved the fact that it was all home-cooked food with a variety of choices. Lowgate really helped my dad get back to being fit and healthy. The care that was given was exceptional. Thanks Manager

and the whole Lowgate team for taking good care of him.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your lovely review - I'll pass this on to the team. We miss your dad but are glad that he seems to be doing well at home.

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Review of
Dolphin View Care Home
from G B (Sister of Resident) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience

Care home is very clean. The staff are very helpful and friendly and listens to what we have to say regarding our bother's needs.

Reply from Sandra Ward, Regional Operations Manager at Dolphin View Care Home

Thank you for sharing your kind feedback in respect to Dolphin View and the staff team. We will ensure this is passed on to the team.

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Review of
South Quay Care Home
from L W (Daughter of Resident) published on 3 April 2024

Submitted via Website • Report

Overall Experience

My dad didn't stay long as his health deteriorated very fast. From arriving at the door with him very poorly after caring for him at home, we were greeted with friendly, caring faces and a warm welcome with compassion as I was visibly upset. From being carried out of the car to a wheelchair and taken

inside, all my father's care needs were met and they couldn't have been kinder to my dad and my family. Anything to make my dad's last days more comfortable, they offered, and when I wanted to stay with him, a bed was provided. He was spoken to so lovely, and his care was respectful until the end. One nurse I can only describe as an angel that night, and I don't think she will realise how much comfort I gained from her. Lots of lovely carers I saw when I visited throughout the day, and I can't remember all thier names, but I remember one. He is like a ray of sunshine. Up until after my father passed - we couldn't have been better cared for or supported.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you very much for your kind words. The team care so much about the residents, and this is a testament to how hard they work. I am so glad your experience was made dignified, and we all felt privileged to look after your dad in his last days.

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Care Homes Owned by Roseberry Care Centre (England) Ltd in Northumberland

Roseberry Care Centre (England) Ltd Locations in Northumberland (4)

Roseberry Care Centre (England) Ltd Reviews in Northumberland (187)

Dolphin View Care Home

South Bebside Care Home

Dolphin View Care Home

South Bebside Care Home

South Quay Care Home

South Quay Care Home

Dolphin View Care Home

Lowgate Nursing Home

South Quay Care Home

Lowgate Nursing Home

Dolphin View Care Home

South Quay Care Home

Lowgate Nursing Home

South Bebside Care Home

South Bebside Care Home

South Bebside Care Home

Lowgate Nursing Home

Lowgate Nursing Home

Dolphin View Care Home

South Quay Care Home

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