Roseberry Care Centre (England) Ltd in South Yorkshire | 4 Care Homes

Review of
Moorend Place Nursing Home
from SHARON E (Friend of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Absolutely fantastic care given by all the team. Would recommend to anyone looking for care for a friend or relative. Mum overall happy there and apart from her condition seems happy there. Only issue is clothing even with names in is still not getting returned

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your positive feedback. Regarding the laundry we will endeavor to locate all missing items and ensure that they are returned.

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Review of
Moorend Place Nursing Home
from M E (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My Mum has been a resident at Moorend Place for quite a few years now. I cannot adequately describe in words how wonderful the staff are. My Mum, and all the other residents, are treated with such loving kindness. Dementia is such a difficult and complex condition and manifests in so many ways, but

the staff demonstrate such an in-depth knowledge and understanding of the condition in the ways they care for those with dementia. Residents are treated with such love, patience and kindness always, and never more so than when they are distressed or upset. The staff are all exceptional. It is also a home with lots of fun, joy and happiness. Everything is done to make it a home from home and there are so many lovely activities for residents and families to enjoy. The staff are also amazing in providing support to families. I cannot speak highly enough of them.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind and positive feedback. I will ensure that this is shared with staff. Your support of Moorend is recognised and we are most grateful for everything.

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Review of
Moorend Place Nursing Home
from Tracy K (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Moorend Place were quick to take my Dad from a confusing hospital environment and help him settle into his new home smoothly and with great love and care. Every need was met and no request was too small or insignificant. All the staff were brilliant and he particularly enjoyed some banter with the male

carers, keen to bring out that lovely smile of his. Highly recommend this care home.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your feedback, this will be passed onto staff. It was am honor to care for dad for time he was with us.

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Review of
Moorend Place Nursing Home
from R A (Sister-in-law of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

The only downside the care home is the laundry. Its very rare my sister-in-law has her own clothes on despite everything she has labels in.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

We are very sorry to hear this. The Home Manager will look into this and speak with you on your next visit.

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Review of
Chapel Lodge
from T M (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Since my mum has been here she is very well looked after, staff are so friendly, the manager is so prompt in anything we ask. Very happy, like home.

Reply from David Monaghan, Home Manager at Chapel Lodge

Thank you for taking the time and leaving a kind review. We will share it with the care team, support from families means a lot to us.

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Review of
Norbury Court
from J G (Friend of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Has been a dreadful experience - the home is understaffed, the moral is through the floor.
Food choices are dreadful. The level of care given is in need of a full review. I feel the problems stem from lack of proper management + leadership. Not surprised it was put into special measures.
But a new

manager is now in charge & I feel a change already. The rooms ae cleaner, the smell is reducing + hopefully once she has more time it will be much better for relatives & residents to be there.

Reply from M Benson, Regional Operations Manager at Norbury Court

Thank you for taking the time to share your feedback. We are truly sorry that historically, your experience of our home was not positive. We acknowledge that in the past the service faced significant challenges. However, we are pleased to share that since the appointment of our new manager and new regional operations team, we have made substantial improvements, which we are delighted to say has been recognised in the recent CQC inspection which has just been published: the home is no longer in special measures & has been awarded "Good" in Caring, which reflects the dedication of our staff & the improvements made.We have actively responded to feedback & remain committed to delivering high- quality, person-centred care & we will continue to work hard to ensure this is achieved & sustained.If you would like to discuss your experience further please do not hesitate to contact the new manager directly - we welcome all feedback as part of our journey to ongoing improvement.

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Review of
Moorend Place Nursing Home
from Helen P (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

The staff at Moorend Place are exceptional. The staff genuinely seem to care for the residents and your loved one is cared for as an individual. The staff at Moorend consistently go above and beyond to make the experience for the resident and their families as comfortable and as comforting as possible.

The staff have a "nothing is too much trouble" attitude, always willing to help. The communication with family is outstanding and the manager will respond to e-mails even out of hours and when she is off work. The lack of staff turnover speaks volumes, in what must be a difficult, sad and stressful environment. My Mother had been a resident at Moorend since 2020. When my Father was diagnosed with dementia, and needed residential care, the staff at Moorend created a double room which allowed my parents to be together for the last 3 weeks of my Mothers life. We truly believe that my Mother was, and my Father is, in the very best place, we couldn't ask for more.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind feedback. Caring for your parents has and is a privilege.

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Review of
Moorend Place Nursing Home
from Frankie H (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Moorend Place and all their wonderful staff have been a godsend over the past 4+ years. When Mum's dementia deteriorated during Covid, we wanted to find a residential home that would always put Care and Kindness first. At Moorend Place this is definitely a priority. They went over and beyond to settle

Mum into her new surroundings and have always been there to support Dad too.
Mum passed away in Dec 2024 just a few weeks after our Dad joined her at Moorend. The staff couldn't have done any more to support us through this extremely difficult time.
Our relationship with Moorend Place now continues with Dad. As another difficult chapter begins for our family we know Dad is in safe hands.
As my sister and I both live abroad, good communication is essential. The manager and staff are exceptional in this regard. We have built up a good relationship with the home over the past 4 years and this provides us with much needed peace of mind.
A massive thank you to you all.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your ongoing support of Moorend Place. We were honored to have cared for Mum and it has been a privilege that you also trusted Dad in our care.

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Review of
Moorend Place Nursing Home
from D F (Husband of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

My wife has not been in the care home that long, bit I have been very pleased with the care she has received ALL the staff are excellent and the patients are always their first priority.
The home and rooms are always kept very clean. Activities have been limited due to the weather but will improve

in the coming months.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind words. We will pass this onto staff. Activities are something that we are constantly working on. Keep a look out on the notice board for up and coming events.

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Review of
Moorend Place Nursing Home
from Maria R (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident at Moorend Place for 18 months now and it really does feel like home from home.
The staff are professional but still manage to treat everyone as family. They take the time to come and chat with me and my mum when I visit and always check how I am doing too.
Each time I

visit I witness genuine love and kindness from the staff towards the residents around us. If my mum is feeling sleepy - especially in the afternoon - they will make her comfortable in bed for an hour instead of leaving her to sleep uncomfortably in her chair - which I think is lovely.
The space is utilised well. There are 3 lounges and 2 dining rooms, which gives it a cosy feel, instead of one large room. I join my mum for lunch sometimes and the food is really good (especially the puddings).
The activity staff are incredible and make a great effort to involve everyone as much as they can and make them feel special and important. The calendar is always busy with events.
A lovely home.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your review. We will pass this onto all the staff. Our activities team are working on more events over the coming weeks so there will be more to add to the calendar.

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Review of
Moorend Place Nursing Home
from Cath T (Relative of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Moorend Place staff are always welcoming and friendly. They seem to genuinely care about the residents and have always been extremely helpful in assisting our family. The home is clean and the residents well attended too. And the food is
of a good standard.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your comments we appreciate the positive feedback. We take on board we have areas we need to work on to achieve a 5 star across the board.

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Review of
Moorend Place Nursing Home
from D G (Daughter of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

Mum has been at Moorend for over 12 months. She is treated with dignity and kindness by the staff. The staff are truly amazing in their care of all the residents. They are patient, kind and accepting of all the residents' personal foibles. Relatives are always welcome and listened to regarding worries

and concerns. The home has a pleasant atmosphere and provides a range of activities, including a regular Friday coffee morning. The manager is always available to listen to comments and suggestions, which are almost always acted upon.
The decor is not the best, but the friendliness and genuine care from the staff make up for that.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind words of dignified care, this means a lot to staff. We are working to improve the quality of the home and environment, we welcome all feedback and ideas. Thank you again Emma

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Review of
Moorend Place Nursing Home
from Paul S (Husband of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

The care at Moorend Place is excellent. Stable and caring staff, well managed and supportive of family members of residents. Reasonable facilities with regular activities.
My wife receives nursing care and suffers from dementia although she's only 74 years old. She's been a resident at Moorend Place

for more than 18 months after she was moved from a home that was unable to meet her needs. Moorend was chosen following advice from two sources. It's been a difficult time for family members but the support we've received from the staff and management has been exemplary.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your comments. We will pass onto staff

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Review of
Moorend Place Nursing Home
from Jane G (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My mum came to Moorend in August 2024, having had a rapid decline in her dementia. (My dad was also a resident for 2 years up to October 2019).
Mum had been in respite at a few care homes in the summer, and none of them cared for her like Moorend. It really is amazing. Mum wasn't eating and spent

all day in bed, but within 2 days of moving in she was asking for food and starting to interact. This was all down to the care of the staff, who have so much time and patience. The manager is extremely helpful and welcoming, and nothing is too much trouble. It speaks volumes that many of the staff are still there from 7 years ago when Dad was there.
I have seen Mum come back to life. The activities are varied, and the staff really interact with the residents to get them involved and participating.
Feedback is welcomed and listened to. It was great around Christmas as there was so much going on, from making decorations to festive coffee mornings.
I can't thank the manager and staff enough.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your feedback. We will pass this onto staff.

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Review of
Moorend Place Nursing Home
from Lindsay B (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Great home, all management and staff are great kind friendly welcoming, help me when I need anything. Really nice to Dad and understands his needs, got the patience carers are supposed to have. Can't recommend Moorend Place enough, come and see for yourself you won't be disappointed.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your feedback. We will pass this onto staff.

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Review of
Moorend Place Nursing Home
from W S (Daughter of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

I cannot thank Moorend Place enough for all the kindness, care, and support they gave my Dad during the short time he spent with them. Every member of staff goes above and beyond for all the residents in their care, treating them all like family. This truly is a home from home they cater for all the

resident's individual needs while gently encouraging them to enjoy the things they like the best. Be it music, painting, concerts or even enjoying a good movie western. Our family was always made to feel really welcome and the Forget Me Not cafe never closes. Thank you for making my Dad's final weeks and days comfortable and homely. You are brilliant.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your review. We will pass this onto the team.

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Review of
Moorend Place Nursing Home
from H L (Son of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

First and foremost this facility is all about care and care is all about people. Every person we have interacted with in every capacity has an authentic caring nature, which has extended beyond their care for Mum and also included me and my family. The rooms are spacious and well equipped, meals are

well prepared and provide variety. Activities are well thought out and engaging. The provision of care and nursing services ensures continuous end-to-end support. The best decision we helped Mum to make.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your review. We will pass this onto the team.

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Review of
Moorend Place Nursing Home
from Gary A (Son of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

Dad was only in the home for a few months, but in that time the whole staff made us feel that nothing was too much trouble to make him comfortable and at home. Mum was made to feel that he was loved and it made such a difference to the guilt she was feeling for having to put him in a home (at the age

of 94). All the family were welcomed and made to feel part of a larger family which we will miss enormously. We will be forever grateful for the team making the end of his life so much more bearable for him and our family. We would unreservedly recommend this home to anyone for the loving care and support given to us all. Thank you.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind words. We will pass this onto staff.

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Review of
Moorend Place Nursing Home
from Barry S (Son of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

My mother has been on Moorend for about 18 months and has received care, consideration, respect, support, supervision, stimulation, and affection from all members of the care and nursing team.
The activity team work very hard to provide engagement for residents.
Mom looked forward to every meal.
Sadly

in August Mom passed away receiving end-of-life care, the staff were amazing compassionate and professional in dealing with every aspect. It made a major difference to the way we were able to deal with the passing.
A big thank you to the whole Moorend Care family.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind words. We will pass this onto staff.

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Review of
Moorend Place Nursing Home
from Mitchell A (Son of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

Excellent place - lovely little cafe and courtyard which holds regular activities, coffee mornings and family visits. Moorend Place is really a home-from-home. The level of care, thoughtfulness and compassion
towards Dad and ourselves was outstanding and exemplary on every level and we could not have

wished for better.
We knew he was comfortable, settled, in safe hands, and got the best possible care being treated with dignity and respect.
Staff at every level were professional, friendly and thoughtful towards both us and Dad. We felt that you really got to know Dad, his likes, dislikes, needs, and character and were therefore able to deliver truly holistic and person-centred care. It was clear that this was not just a job for the staff, they were interested in Dad's life and interests, regularly engaging him in meaningful conversation. All staff have an absolute passion and vocation for the care that they deliver.
We cannot recommend Moorend Place highly enough.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

We will pass this onto staff. It was a pleasure to care for dad and to get to know you all as a family.

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Care Homes Owned by Roseberry Care Centre (England) Ltd in South Yorkshire

Roseberry Care Centre (England) Ltd Locations in South Yorkshire (4)

Roseberry Care Centre (England) Ltd Reviews in South Yorkshire (288)

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Chapel Lodge

Norbury Court

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

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