Roseberry Care Centre (England) Ltd in South Yorkshire | 4 Care Homes

Review of
Moorend Place Nursing Home
from Frankie H (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Moorend Place and all their wonderful staff have been a godsend over the past 4+ years. When Mum's dementia deteriorated during Covid, we wanted to find a residential home that would always put Care and Kindness first. At Moorend Place this is definitely a priority. They went over and beyond to settle

Mum into her new surroundings and have always been there to support Dad too.
Mum passed away in Dec 2024 just a few weeks after our Dad joined her at Moorend. The staff couldn't have done any more to support us through this extremely difficult time.
Our relationship with Moorend Place now continues with Dad. As another difficult chapter begins for our family we know Dad is in safe hands.
As my sister and I both live abroad, good communication is essential. The manager and staff are exceptional in this regard. We have built up a good relationship with the home over the past 4 years and this provides us with much needed peace of mind.
A massive thank you to you all.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your ongoing support of Moorend Place. We were honored to have cared for Mum and it has been a privilege that you also trusted Dad in our care.

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Review of
Moorend Place Nursing Home
from D F (Husband of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

My wife has not been in the care home that long, bit I have been very pleased with the care she has received ALL the staff are excellent and the patients are always their first priority.
The home and rooms are always kept very clean. Activities have been limited due to the weather but will improve

in the coming months.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind words. We will pass this onto staff. Activities are something that we are constantly working on. Keep a look out on the notice board for up and coming events.

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Review of
Moorend Place Nursing Home
from Maria R (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident at Moorend Place for 18 months now and it really does feel like home from home.
The staff are professional but still manage to treat everyone as family. They take the time to come and chat with me and my mum when I visit and always check how I am doing too.
Each time I

visit I witness genuine love and kindness from the staff towards the residents around us. If my mum is feeling sleepy - especially in the afternoon - they will make her comfortable in bed for an hour instead of leaving her to sleep uncomfortably in her chair - which I think is lovely.
The space is utilised well. There are 3 lounges and 2 dining rooms, which gives it a cosy feel, instead of one large room. I join my mum for lunch sometimes and the food is really good (especially the puddings).
The activity staff are incredible and make a great effort to involve everyone as much as they can and make them feel special and important. The calendar is always busy with events.
A lovely home.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your review. We will pass this onto all the staff. Our activities team are working on more events over the coming weeks so there will be more to add to the calendar.

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Review of
Moorend Place Nursing Home
from Cath T (Relative of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Moorend Place staff are always welcoming and friendly. They seem to genuinely care about the residents and have always been extremely helpful in assisting our family. The home is clean and the residents well attended too. And the food is
of a good standard.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your comments we appreciate the positive feedback. We take on board we have areas we need to work on to achieve a 5 star across the board.

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Review of
Moorend Place Nursing Home
from D G (Daughter of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

Mum has been at Moorend for over 12 months. She is treated with dignity and kindness by the staff. The staff are truly amazing in their care of all the residents. They are patient, kind and accepting of all the residents' personal foibles. Relatives are always welcome and listened to regarding worries

and concerns. The home has a pleasant atmosphere and provides a range of activities, including a regular Friday coffee morning. The manager is always available to listen to comments and suggestions, which are almost always acted upon.
The decor is not the best, but the friendliness and genuine care from the staff make up for that.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind words of dignified care, this means a lot to staff. We are working to improve the quality of the home and environment, we welcome all feedback and ideas. Thank you again Emma

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Review of
Moorend Place Nursing Home
from Paul S (Husband of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

The care at Moorend Place is excellent. Stable and caring staff, well managed and supportive of family members of residents. Reasonable facilities with regular activities.
My wife receives nursing care and suffers from dementia although she's only 74 years old. She's been a resident at Moorend Place

for more than 18 months after she was moved from a home that was unable to meet her needs. Moorend was chosen following advice from two sources. It's been a difficult time for family members but the support we've received from the staff and management has been exemplary.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your comments. We will pass onto staff

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Review of
Moorend Place Nursing Home
from Jane G (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My mum came to Moorend in August 2024, having had a rapid decline in her dementia. (My dad was also a resident for 2 years up to October 2019).
Mum had been in respite at a few care homes in the summer, and none of them cared for her like Moorend. It really is amazing. Mum wasn't eating and spent

all day in bed, but within 2 days of moving in she was asking for food and starting to interact. This was all down to the care of the staff, who have so much time and patience. The manager is extremely helpful and welcoming, and nothing is too much trouble. It speaks volumes that many of the staff are still there from 7 years ago when Dad was there.
I have seen Mum come back to life. The activities are varied, and the staff really interact with the residents to get them involved and participating.
Feedback is welcomed and listened to. It was great around Christmas as there was so much going on, from making decorations to festive coffee mornings.
I can't thank the manager and staff enough.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your feedback. We will pass this onto staff.

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Review of
Moorend Place Nursing Home
from Lindsay B (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Great home, all management and staff are great kind friendly welcoming, help me when I need anything. Really nice to Dad and understands his needs, got the patience carers are supposed to have. Can't recommend Moorend Place enough, come and see for yourself you won't be disappointed.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your feedback. We will pass this onto staff.

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Review of
Moorend Place Nursing Home
from W S (Daughter of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

I cannot thank Moorend Place enough for all the kindness, care, and support they gave my Dad during the short time he spent with them. Every member of staff goes above and beyond for all the residents in their care, treating them all like family. This truly is a home from home they cater for all the

resident's individual needs while gently encouraging them to enjoy the things they like the best. Be it music, painting, concerts or even enjoying a good movie western. Our family was always made to feel really welcome and the Forget Me Not cafe never closes. Thank you for making my Dad's final weeks and days comfortable and homely. You are brilliant.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your review. We will pass this onto the team.

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Review of
Moorend Place Nursing Home
from H L (Son of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

First and foremost this facility is all about care and care is all about people. Every person we have interacted with in every capacity has an authentic caring nature, which has extended beyond their care for Mum and also included me and my family. The rooms are spacious and well equipped, meals are

well prepared and provide variety. Activities are well thought out and engaging. The provision of care and nursing services ensures continuous end-to-end support. The best decision we helped Mum to make.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your review. We will pass this onto the team.

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Review of
Moorend Place Nursing Home
from Gary A (Son of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

Dad was only in the home for a few months, but in that time the whole staff made us feel that nothing was too much trouble to make him comfortable and at home. Mum was made to feel that he was loved and it made such a difference to the guilt she was feeling for having to put him in a home (at the age

of 94). All the family were welcomed and made to feel part of a larger family which we will miss enormously. We will be forever grateful for the team making the end of his life so much more bearable for him and our family. We would unreservedly recommend this home to anyone for the loving care and support given to us all. Thank you.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind words. We will pass this onto staff.

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Review of
Moorend Place Nursing Home
from Barry S (Son of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

My mother has been on Moorend for about 18 months and has received care, consideration, respect, support, supervision, stimulation, and affection from all members of the care and nursing team.
The activity team work very hard to provide engagement for residents.
Mom looked forward to every meal.
Sadly

in August Mom passed away receiving end-of-life care, the staff were amazing compassionate and professional in dealing with every aspect. It made a major difference to the way we were able to deal with the passing.
A big thank you to the whole Moorend Care family.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind words. We will pass this onto staff.

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Review of
Moorend Place Nursing Home
from Mitchell A (Son of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

Excellent place - lovely little cafe and courtyard which holds regular activities, coffee mornings and family visits. Moorend Place is really a home-from-home. The level of care, thoughtfulness and compassion
towards Dad and ourselves was outstanding and exemplary on every level and we could not have

wished for better.
We knew he was comfortable, settled, in safe hands, and got the best possible care being treated with dignity and respect.
Staff at every level were professional, friendly and thoughtful towards both us and Dad. We felt that you really got to know Dad, his likes, dislikes, needs, and character and were therefore able to deliver truly holistic and person-centred care. It was clear that this was not just a job for the staff, they were interested in Dad's life and interests, regularly engaging him in meaningful conversation. All staff have an absolute passion and vocation for the care that they deliver.
We cannot recommend Moorend Place highly enough.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

We will pass this onto staff. It was a pleasure to care for dad and to get to know you all as a family.

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Review of
Chapel Lodge
from L L (Sister of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

We visit my sister.
We take her for dinner and the meals a very good.
Her room could be cleaner.

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Review of
Moorend Place Nursing Home
from Helen G (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

My mum sadly passed away on 6 August 2023 at Moorend Place where she'd spent the last 15 months of her life. Throughout her stay, she was treated with love, kindness, humour, and respect, and I know that the staff ensured she lived the best possible life she could. The staff were always caring and incredibly

supportive to family on visits no matter how busy and they were a huge, invaluable support to us during Mum's final days.
Yes - the decor is a little tired, but the level of care and attention given to every resident and their families is outstanding. And that's what matters.
A massive thank you to everyone at Moorend Place.
Wishing you all the best.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your feedback. We will pass onto staff.

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Review of
Norbury Court
from Jacqueline B (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

I would like to thank a new carer at Norbury Court for going above and beyond their duties towards my mum as a resident and taking the time to speak to me and my dad about Mum. It is really hard to leave especially when you have been married 66 years and can not care for your wife anymore. Thank you.

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Review of
Moorend Place Nursing Home
from D L (Daughter-in-law of Resident) published on 21 June 2024

Submitted via Postal Card • Report

Overall Experience

Very caring staff and always on hand to answer any questions.

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Review of
Chapel Lodge
from M R (Wife of Resident) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience

Caring, respectful, and professional staff and management, nothing too much trouble. Clean environment and always has a pleasant happy atmosphere whenever I have visited. The carers interact with my husband which he loves, as he always wants to dance with them.

Reply from David Monaghan, Home Manager at Chapel Lodge

Thank you for your kind review; I will share it with the staff team.

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Review of
Moorend Place Nursing Home
from Peter W (Husband of Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience

My wife became a resident at Moorend in July 2021. She suffers from Alzheimer's disease and is blind owing to damage at the visual centre of her brain. She is comfortable and contented in the security of her own room, but is frightened in other places and by noises that she cannot recognise. Hence,

she has no wish for activities or entertainment, and she sleeps most of the time. I visit her almost every day and I have been extremely pleased to see how quickly she accepted her new way of life. She has never complained to me.
I give great praise to the staff at Moorend for their success in settling my wife into her altered conditions. My daughters made a wise choice when they decided that Moorend was the right place for their mother.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your feedback, we will pass to staff. We will look to improve the low scored areas.

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Review of
Moorend Place Nursing Home
from Philip C (Husband of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

My wife has been at Moorend Place since March of this year. I cannot fault the care that she is receiving. I am severely visually impaired and the treatment I receive from every member of staff is brilliant and I consider them to be my extended family. I look forward to seeing them when I visit as they

always make me feel so welcome and they go above and beyond to help me.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind feedback. I will ensure to pass this on to the staff.

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Care Homes Owned by Roseberry Care Centre (England) Ltd in South Yorkshire

Roseberry Care Centre (England) Ltd Locations in South Yorkshire (4)

Roseberry Care Centre (England) Ltd Reviews in South Yorkshire (282)

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Chapel Lodge

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