Roseberry Care Centre (England) Ltd in West Yorkshire | 1 Care Home

Review of
Brantwood Hall Care Complex
from Claire P (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad is very well looked after. All staff are brilliant & so friendly.
They always go above & beyond.
I really don't have to worry about Dad.
Carry on doing what you do.

Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care Complex

What a lovely review, thank you so much for taking the time to share your thoughts.It's great to read that your dad is well looked after and that you don't have to worry. This makes a huge difference to new care seekers, reading your review, that actually not only will moving to Brantwood improve their loved one's wellbeing but also their own.With best wishes,Honor Group Business Development Director

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Review of
Brantwood Hall Care Complex
from Clare B (Granddaughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Very friendly + welcoming nothing is too much home is very clean + tidy.

Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care Complex

Thank you so much for making the time to leave a review and rate us as 5* - we really appreciate it.It's great for people new to care seeking to read what you have to say.With best wishes,Honor Group Business Development Director

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Review of
Brantwood Hall Care Complex
from J F (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

Of all the the care homes I have visited, or have had relatives stay, I can honestly say that Brantwood Hall is the most caring, professionally staffed and reliable I know. Throughout my father's stay, I was kept informed of his condition at all times, was made welcome whenever I visited, and felt totally

secure that his needs would be catered for. I was listened to, and any concerns were responded to quickly and comprehensively. I think the overall feeling I had was that the staff genuinely tried their hardest to make people feel at home and important. In my experience this is rare. I felt reassured that my father was in safe, capable and caring hands. His room was lovely, warm and clean and his safety was taken seriously. Meals were tasty and varied and home cooked and he enjoyed them enormously. He actually left looking more sprightly than when he arrived! I'm grateful to all staff and am delighted that I happened upon such a well-run home that I would have no hesitation in using again.

Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care Complex

Thank you so much for your thoughtful review and 5 star rating! It's wonderful to read about you and your father's experience while he was at Brantwood Hall. Your review will be so helpful to new care seekers beginning to look for care home support for their loved ones. With best wishes.

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Review of
Brantwood Hall Care Complex
from Christine B (Daughter of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

The nursing home and staff are all excellent, my only problem is the dementia patients/clients trying to get into his room, I have put a baby gate on to stop this. The manager is always nice and polite. The only problem really is not being able to get in, and having to get staff off the job to answer

the door.

Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care Complex

Thank you for taking the time to write a review. It's great to read that you feel the home and the staff are excellent. I will discuss the issues you raise with the Home Manager, who as you say is nice and polite, to understand what can be done to resolve these. With best wishes.

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Review of
Brantwood Hall Care Complex
from Corrinne L (Daughter of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum has moved to Brantwood Hall on 30-8-24. She has settled well, and my family are very impressed with her care and the welcome my mum and family have received so far.

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Review of
Brantwood Hall Care Complex
from Alison J (Daughter of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience

My father moved to Brantwood in Dec 2022. Visiting is always a pleasure as the manager and staff are very friendly and the care home is warm and clean within a safe environment. From what I have seen, the food is amazing. Residents are given a choice, proper home-cooked well-balanced meals, with desserts.

Also drinks and snacks and the occasional ice lolly (in summer) are offered in between meal times.
Religion has been a big part of my father's life so I am grateful that the care home accommodates church ministers who visit him in his room on Sundays. We were also able to put a small piano in his room so when I visit I can play him some hymns which he likes to sing to.
I have peace of mind knowing that my dad is receiving his medications which are reviewed in a timely manner. Also, any hospital appointments are taken care of including booking transport.
It is also lovely to see that when it is a resident's birthday the staff make a fuss and decorate the lounge with bunting.

Reply from Chloe Benn, Home Manager at Brantwood Hall Care Complex

Thank you for your lovely comment, I will definitely pass your kind words onto the staff team.

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Review of
Brantwood Hall Care Complex
from L D (Daughter of Resident) published on 28 February 2024

Submitted via Postal Card • Report

Overall Experience

The care home is very nice and the staff are very friendly. It's very clean and warm and always on the end of the phone when you call.

Reply from Chloe Benn, Home Manager at Brantwood Hall Care Complex

Your lovely comments are very much appreciated and these will be passed to the staff who will be delighted with your feedback.

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Review of
Brantwood Hall Care Complex
from John L (Husband of Resident) published on 28 February 2024

Submitted via Postal Card • Report

Overall Experience

Brantwood Hall Care Complex delivers a very good service, caring staff, nice surroundings, making it a nice place to stay and visit.
Staff keep us up to date with everything.

Reply from Chloe Benn, Home Manager at Brantwood Hall Care Complex

Thank you for your kind comments, I will relay back to the care team who will be thrilled.

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Review of
Brantwood Hall Care Complex
from Emma H (Granddaughter of Resident) published on 23 January 2024

Submitted via Postal Card • Report

Overall Experience

My grandad was moved to Brantwood Hall Care Complex in December 2023 due to safeguarding issues at a previous care home. Since he has been here, I have nothing but praise for every single staff member, they have been so supportive and understanding and caring towards my grandad and other residents.

My grandad has improved massively and is like a different person. He has made lots of new friends and loves the staff, he also doesn't ask to come home anymore which is very reassuring to us, as a family. We can't thank you all enough.

Reply from Chloe Benn, Home Manager at Brantwood Hall Care Complex

It is a pleasure to look after your grandad and your review is very much appreciated. I will certainly pass this on to the staff team, it will mean a lot to them. Thank you.

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Review of
Brantwood Hall Care Complex
from Claire P (Daughter of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience

My father is in respite at Brantwood Hall Care Complex at the moment. I would highly recommend this care home. The staff give 100% and this is obviously their vocation. They are friendly, always smiling and very tentative to the residents, nothing is too much trouble. Patience of a saint springs to

mind. Thank you for looking after my father at this upsetting and worrying time.

Reply from Chloe Benn, Home Manager at Brantwood Hall Care Complex

Thank you very much for your lovely review - I will pass your kind comments on to our staff team - I know they will be thrilled!

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Review of
Brantwood Hall Care Complex
from Andrew H (Nephew of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience

Very good care home, friendly staff. All residents treated with respect. The resident I visit seems to be happy with the home.

Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for your feedback, I will pass your comments on to the team.

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Review of
Brantwood Hall Care Complex
from M D (Niece of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience

It's an amazing place to be in, the staff are amazing to be around. Everyone is nice and welcome.

Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for taking the time to review Brantwood Hall. It is lovely to read such positive comments.

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Review of
Brantwood Hall Care Complex
from P P (Son of Resident) published on 13 October 2023

Submitted via Postal Card • Report

Overall Experience

My mother was placed at Brantwood Hall after being discharged from the hospital, having been injured in a fall. We have visited other care complexes but found Brantwood superior in all areas. The staff are caring, the management accommodating, but most importantly, my mother is well cared for and content.

She has been encouraged to walk with her frame in a safe environment, and I have observed activities. Overall, I am very pleased with the care my mum is receiving.

Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for your lovely comments.
I am glad your Mother has settled well at Brantwood Hall.

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Review of
Brantwood Hall Care Complex
from Frank N (Brother of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

Always friendly helpful staff that take good care of my sister. My sister always says the food is good the staff look after her very well. If she has any medical issues the doctor will visit and prescribe special care that the staff will carry out.

Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for your feedback, I will pass your comments on to the team.

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Review of
Brantwood Hall Care Complex
from Derek M (Friend of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience

I have been visiting my friend for a long time. I feel good for him being in such great care. I can't imagine a better place to be, and feel so thankful for the staff.

Reply from Nichola Williams, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for taking the time to leave a review; your kind comments and feedback will be shared with the team.

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Review of
Brantwood Hall Care Complex
from Stephen J (Brother of Resident) published on 25 August 2023

Submitted via Postal Card • Report

Overall Experience

Excellent.

Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for taking the time to review Brantwood Hall.

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Review of
Brantwood Hall Care Complex
from D H (Nephew of Resident) published on 21 August 2023

Submitted via Postal Card • Report

Overall Experience

All good.

Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for your valued feedback, it is very much appreciated.

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Review of
Brantwood Hall Care Complex
from Lesley G (Sister of Resident) published on 21 August 2023

Submitted via Postal Card • Report

Overall Experience

Very friendly staff. My brother always presents as clean and well looked after. No complaints.

Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for taking the time to review Brantwood Hall, I will pass your comments to the team.

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Review of
Brantwood Hall Care Complex
from J S (Stepdaughter of Resident) published on 21 August 2023

Submitted via Postal Card • Report

Overall Experience

My experience has always been positive. My mum's happy and the staff have always been polite and friendly.

Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care Complex

Thank you so much for your comments, I am so pleased Mum is happy living at Brantwood.

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Review of
Brantwood Hall Care Complex
from L H (Resident) assisted by family/friend published on 17 June 2021

Submitted via Postal Card • Report

Overall Experience

I was made to feel welcome from day 1. Carers couldn't be anymore caring. Good home-cooked food. Nothing is too much trouble. It has given my son peace of mind that I am safe and have the care and support I need.

Reply from Carol Coventry, Regional Operations Manager at Brantwood Hall Care Complex

Thank you for your kind words it is very much appreciated, I am glad you are enjoying living at Brantwood Hall.

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Care Home Owned by Roseberry Care Centre (England) Ltd in West Yorkshire

Roseberry Care Centre (England) Ltd Locations in West Yorkshire (1)

Roseberry Care Centre (England) Ltd Reviews in West Yorkshire (50)

Brantwood Hall Care Complex

Brantwood Hall Care Complex

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