10/12 Greystoke Place, South Shore, Blackpool FY4 1NR
37/41 Dean Street, Blackpool FY4 1BP
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Reply from Katrina Summerscales, Regional Manager at Elmsdene Care Home
Thank you for your positive feedback - It is wonderful to hear. Our staff work so hard and do work above and beyond to ensure that all the care and support delivered is person centred. We do hold regular residents meetings where families are welcome to attend so that family members can have an input on behalf of their loved ones. We recognise that placing loved ones in care can be stressful and upsetting and we will support to make this transition as easy and as comfortable as possible for you and your family. Caring can some days be very difficult but we support our staff through the difficult times, a care home can work with a good management support network and fantastic carers which we are proud to say we have. Once again thank you for the amazing feedback, I will certainly pass this on to our home.
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Submitted via Website • Report
Reply from Katrina Summerscales, Regional Manager at Elmsdene Care Home
Thank you for your positive review of our home and care. It is very much appreciated and I pass on your feedback to the staff team who work so hard.
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Submitted via Website • Report
Reply from Katrina Summerscales, Regional Manager at Elmsdene Care Home
Thank you very much for your review, it is an absolute pleasure supporting your mum. The staff and I are always here for the residents and family members - it is absolutely paramount to maintain positive relationships with family members, working together to achieve the best possible outcomes for your family members and ensuring their care needs are met and promoting person centered care. We are open to feedback and suggestions to support improvement for our home and our residents, we hold regular residents meetings where family and friends are invited with a selection of tea, coffee and biscuits and you are all welcome to stay for lunch and spend time quality time with your loved ones.
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Submitted via Website • Report
Reply from Katrina Summerscales, Regional Manager at Elmsdene Care Home
I am sorry you feel like this about Elmsdene care home. I would like to advise that your concerns were investigated and outcomes were evidenced as advised. Since your concerns have been raised the home has gone under a management change, including a new Regional Manager who is very much involved in evidencing person centred care and positive outcomes for all residents. The Management team are very proactive and have implemented positive change.
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Submitted via Website • Report
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Submitted via Website • Report
Reply from Heidi Ozols, Manager at Elmsdene Care Home
I would like to send our condolences from Sheridan Care In respect of the death of your mother. We would like to advise that the home is in no way abysmal, it is beautifully decorated throughout and clean for all our residents to use. We also have a new Regional Manager who has over 25 years of knowledge in Nursing, Dementia and Mental Health and she is currently in the process of supporting the homes and management team to complete action plans. Our activities Manager is now in place, implementing a structured activities timetable in place and training the staff to support the residents in activities and person-centred choices. All staff complete service specific training and must complete mandatory training every 12 months. The garden was not in use during the winter months and this has now been rectified for summer. All sponsored staff have to complete an English Exam and must pass this before commencing employment. Residents and families are supported to engage in care planning.
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Submitted via Website • Report
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