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Care Home Owned by Sun Healthcare Ltd in North East Lincolnshire

  • Care Home Owned by Sun Healthcare Ltd in North East Lincolnshire

Sun Healthcare Ltd Locations in North East Lincolnshire (1)

 

1 Care Home owned by Sun Healthcare Ltd in North East Lincolnshire

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St Margaret's Care Home

Littlecoates Road, Grimsby DN34 4NQ 

9.8 38 reviews
"For the short time my husband has been at the home, we have found it to be very welcoming. The staff are most caring and nothing has been…"   Read all 38 reviews
Location Type Care Home

St Margaret's Care Home is situated in Grimsby on Littlecoates Road. It provides residential, nursing and EMI care for elderly people and those with mental health needs or dementia. The home is set in a series of attractive themed gardens which are… Read more about St Margaret's Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 59 Rooms from £665 / week

Sun Healthcare Ltd Reviews in North East Lincolnshire (38)

Reviews Posted for members of Sun Healthcare Ltd

Overall Experience

  • 16
  • 3
  • 0
  • 0
  • 1

Date Published

38
9
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9
Review of

St Margaret's Care Home

from David J (Nephew of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was diagnosed with an inoperable tumour last year. St Margaret's was offered to her and she chose it. Her adjustment to living at St Margaret's was much quicker than we as a family expected and she soon found it to be her home. All the staff have been amazing and have looked after her with kindness
and love that you would expect to be given to their own relatives. My aunt had a wonderful last Christmas at St Margaret's and for this, we are truly thankful. St Margaret's is a care home that really does care. Out of 10, I would give it 15! Thank you once again to all the staff for making our beloved aunt's last days as comfortable and peaceful as possible.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thankyou for your very positive review and that we were able to support your aunt to enjoy her final Christmas. I will share your comments with the team at the next meeting later this month.


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Review of

St Margaret's Care Home

from R B (Respite Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came from Hospital with no knowledge or idea of what to expect, I was very impressed from the word go, as was my sister who accompanied me. We were welcomed and immediately felt comfortable and at home, this has been borne out during the whole of my rehab during my stay. I underwent radiotherapy and
the support I received from every member of staff made a very difficult situation bearable. There is a wonderful sense of safety and security I am confident that when the time comes to return, I will be welcomed with the same loving care.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thankyou for your positive review, I will share your valued comments with the team at the next meeting. You know you will always have a place at St Margarets whenever you need it.


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Review of

St Margaret's Care Home

from J S (Wife of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the short time my husband has been at the home, we have found it to be very welcoming. The staff are most caring and nothing has been too much trouble for them, in fact, they are quick to alert us if they think there is a problem. The nurses are attentive and management have gone above and beyond
to make my husband welcome and as comforting as possible. I have nothing but the highest praise for them.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your lovely review of the home and the team. I will share your comments with the team at our next meeting in April


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Review of

St Margaret's Care Home

from M H (Son of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with everything on the staff are brilliant and the manager is very helpful indeed. Can't fault the care home at all.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your excellent review, I will share your comments with the team.


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Review of

St Margaret's Care Home

from A R (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home friendly and welcoming. Care and support good. Mum treated with dignity. Staff excellent. Management. Excellent. Rooms good. Facilities are good. Cleanliness excellent. Food I find safety and security good and drink good. Activities look good but mum does not take part. Value for money
I cannot answer as social services have been paying for Mum's stay up to now.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your review. I will share your comments with the team


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Review of

St Margaret's Care Home

from Tressa B (Daughter of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad had spent 11 days on end-of-life care in St Margaret's. I found the staff very helpful and approachable when needing information on my Dad's care. The only issue I came across was that there was never anybody on the desk, we walked in signed the book and left an hour or so later nobody on the
desk or checking anybody who entered.
They cared for him 100% and he was always being checked on so no problem there but I think the security could do with looking at it as the door was open to anybody.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your review and comments. St Margarets operates an open door policy and has done for many years, the visitors to St Margarets find it a lot more convenient, especially after the restrictions of Covid. The door is locked from 7pm to 7am daily during the winter months and from 8pm to 6am in the summer months.


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Review of

St Margaret's Care Home

from Darren P (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was diagnosed with Vascular Dementia and we arranged for him to go into assisted living at another premises locally. After a while it was realised he needed better, round the clock care. I visited several care homes locally and St Margaret's Care Home were the only one that treated my with
respect and dignity. It was agreed that my dad would become a resident at St Margaret's and since his arrival on 3rd Jan 2025, he has become more settled and less of a strain on myself and my sister. After a rocky start the staff at St Margaret's have been able to relate to him and he is now considerably more content and active.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for taking the time to write your very positive review. I will ensure that your comments are shared with all of the staff.


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Review of

St Margaret's Care Home

from Lisa W (Daughter-in-law of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Horrid place, horrid staff, horrid nurse. Never been in a place so uncaring in all my life. My poor Dad spent his last 5 days on this earth there and I will never forgive myself for allowing him to be there!

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your review and I am sorry for your loss. Unfortunately, I cannot see that this is an accurate reflection of the service and level of care that we provide at St Margarets, which is evident in the other 30 reviews submitted in the last few years. It has been identified that this was from July 2024, some 6 months ago and it is impossible for me to understand why your concerns were not raised sooner, to allow me the opportunity to complete a full investigation. I can understand that this was an emotional time for you and your family, especially considering your father-in-law was only with us for 5 days.


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Review of

St Margaret's Care Home

from Dawn D (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home. My father initially went into St Margaret's for respite at the end of August after having a couple of falls at home. The staff are amazing and my father ended up becoming a permanent resident. My father passed away on 25th December 2024. We were telephoned immediately and the
empathy we received was outstanding. I would recommend St Margaret's 100%. Thank you to all members of staff who cared for my Dad with love and care.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your lovely review. I will ensure to pass your comments over to the staff in our meeting later this week.


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Review of

St Margaret's Care Home

from Jan S (Daughter of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I took the difficult (but right) decision to Move our mum in July of this year to St Margaret's. From the initial meeting we had to actually moving Mum, the Manager helped and supported us every step of the way. She allocated Mum a room so she can look out onto the garden and a space in
the lounge so she can do the same. When Mum arrived, the manager and her fantastic team welcomed Mum and took time to help her settle in.
Since then, Mum has settled very well and the help, care support and entertainment provided has been great. All of the staff are very caring and attentive and react to each resident's needs. Mum is very happy and so are we!

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your really positive review. I will ensure your comments are relayed to all of the staff.


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Review of

St Margaret's Care Home

from June B (Daughter of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care and dedication all staff have shown to our mum, during her stay at St Margaret's Care Home.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thankyou for your lovely review, I will share it with the team.


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Review of

St Margaret's Care Home

from R W (Son of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in St Margaret's care home and they look after her and have never seen her look better, this is a wonderful care home and the staff that work there are brilliant it's like having a second family. Would highly recommend this place, the place is beautiful and the surroundings ie the gardens.
Fantastic team.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your lovely review, I will share your comments with the team.


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Review of

St Margaret's Care Home

from Debbie T (Daughter of Resident) published on 16 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went in for respite for 2 weeks and due to a change in circumstances, he's now a permanent resident, as a family were really pleased that we could get a permanent place for Dad in St Margaret's. The manager and staff are lovely always there to help, he's got a good room we've put his own TV up
and photos and the food is really good. Dad's settled and happy and being well cared for which gives us peace of mind. It's always clean and tidy and I would highly recommend it to anyone who is looking for care or respite for their relative.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for taking the time to write your lovely review. I will share your comments with the team


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Review of

St Margaret's Care Home

from J D (Daughter of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been with you since November. He wasn't happy leaving his house to start with but he has settled now. I'm so happy with the way everyone looks after him.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your review, unfortunately, it can take residents a period of time to settle into a care home environment and am happy to hear he is now settled.


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Review of

St Margaret's Care Home

from Teresa R (Daughter of Resident) published on 26 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are extremely happy with the care, warmth, dedication and hard work of all staff they are lovely. The cleanliness and food are brilliant. The residents are given interaction with several activities and we feel it's like home from home.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you Teresa for your lovely review, I will share it with the team at our next meeting.


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Review of

St Margaret's Care Home

from Kim B (Daughter-in-law of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has settled well into St Margarets. All staff are always at hand to help no matter what it is for. We have visited many different times of the day and they are very welcoming.
The food is always very good and the servings are very generous.
Medication is given at set times and it
is adhered to by all nursing staff.
There are many activities for my mother-in-law to join in with if she wishes to.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thanks for your lovely review of St Margarets and the team. I will pass your comments on to all staff.


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Review of

St Margaret's Care Home

from Gina A (Granddaughter of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using St Margaret's since January 2024 for my ban for two weeks at a time for respite care every 8-12 weeks. It's been a great feeling to find a facility that has a specific area and understanding for people living with dementia. I care for Nan full-time, and this respite time helps give
me a break so I can recharge. Nan is obviously cared for well, and I have complete confidence in the staff that cares for Nan. Seeing regular staff faces really helps me to leave and Nan to settle in quickly. I'm very grateful to the team for all they do for Nan and me.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you, Gina, for your positive review; I will pass your comments on to the team.


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Review of

St Margaret's Care Home

from Annette P (Niece of Resident) published on 26 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old uncle is currently in St.Margaret's and has been now for three months. The care and compassion is excellent. I would highly recommend St.Margaret's, I have in my job visited nursing homes, and this one is definitely 100%. Nothing is too much trouble, the staff are reassuring and friendly.
The manager and nurses are very supportive. It is without a doubt highly recommended. The activity side is brilliant, with cheerful coordinators helping, always something to keep residents interested, should they like to join in.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thankyou for your very positive review. I will share your comments with the very dedicated team of care staff, domestics, kitchen staff, activities team and nurses who all work together as a team to provide excellent person-centred care to all of our clients.


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Review of

St Margaret's Care Home

from Maureen L (Wife of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very satisfied. Would have liked more information regarding my husband's health as he died of lung cancer and I wasn't told as he was a stroke victim and couldn't talk.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for the great review of the home and team.


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Review of

St Margaret's Care Home

from Linda S (Wife of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into St Margarets Care Home in May 2023, he had dementia during a short stay in hospital other complications were found. He was on the dementia unit, I cannot fault the care he received while there the carers were brilliant the care he received was wonderful and he always seemed content.
He didn't have much speech but he used to have sad moods when he used to cry and they always comforted and reassured him nothing was too much trouble for the carers. All the staff were always there to help and nothing was too much trouble, it was always clean and a lovely atmosphere. Sadly my husband passed away in February 2024 and the kindness they all showed me was wonderful I couldn't have wished for him to be anywhere else.

Reply from Michelle Haddock, Manager at St Margaret's Care Home

Thank you for your excellent review, I will ensure that this is communicated with the team. You were always by his side, never missing a day and we miss seeing you in the home.


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