Exemplar Health Care Services Ltd in Cheshire | 2 Care Homes

Review of
Cheshire Springs
from Liz S (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has now been a resident in Cheshire Springs for almost a year. We could not have found a better have in every aspect. The care he receives is wonderful. The carers have got to know his likes, dislikes and needs and needs and tailor their care accordingly. The food is excellent, with a good

choice and can be adapted to personal preferences. Visitors can eat with their relatives at any times. There is an excellent activities team who take my husband for walks both near the home and further afield. The home is cleaned to a high standard. It is a very welcoming, friendly place with a very effective management.

Reply from Lauren, Marketing Manager at Cheshire Springs

Thank you for your glowing review of Cheshire Springs. We're so pleased to hear that the home, care and all other aspects of the home are the right fit for your husband. We'll pass your review on to the team so they can hear first-hand what a fantastic job they're doing!

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Review of
Cheshire Springs
from Russell J (Friend of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

When I visited the residents were playing bingo with the staff. Everybody was enjoying themselves. The staff are really friendly and treat the residents very well. They interact with the residents and the atmosphere is really friendly.

Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs

Thank you for your review of Cheshire Springs. At Exemplar Health Care we encourage a fun and welcoming environment in our homes. I'll make sure to pass your comments on to the team!

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Review of
Cheshire Springs
from L F (Wife of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

First impression pleasant, comfortable, welcoming, and friendly.
Like atmosphere - all staff very pleasant and well trained. From the top to bottom.
My husband is not the easiest of patients but is comfortable and thriving.
My husband's well-being is my priority and he is in the best place.
I feel

happy leaving knowing he is safe and cared for.

Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs

Thank you for your lovely review. We're so pleased to hear that your husband is comfortable and thriving in his home. We'll pass your review on to the team, it'll make their day!

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Review of
Cheshire Springs
from M S (Son of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

Really caring staff, lovely environment. Very lucky my mum ended up here. Staff can't do enough and very clean.

Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs

Thank you very much for taking the time to review Cheshire Springs, we're so pleased that you're happy with the home and team here.

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Review of
Woolston House
from D A (Sister of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

I would like to thank the home manager and their team at Woolston House as they mark their first year anniversary. The care my brother has recieved in the past twelve months has been exceptional. They have met the challenge of caring for someone with complex mental health care needs and stage four Parkinson's

disease. Truly giving my brother the best quality of life. He is very happy, as am I.
I can once again enjoy my life knowing my lovely brother is receiving exceptional care.

Reply from Jo Hemmingway, Marketing and Communications Officer at Woolston House

Thank you so much for taking the time to leave a review. It's great to hear such good feedback from relatives of loved ones within our care. We'll pass on your kind words to the entire team at Woolston House.

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Review of
Cheshire Springs
from P C (Brother of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

When we first came, my brother didn't look very comfortable, but carers came and made my brother comfortable and changed sheets. We switched on the fan and my brother's streaming service for him to watch. So now my brother is more settled than when we first came.

Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs

Hello, thank you for taking the time to leave a review for Cheshire Springs. We're glad to hear that your brother is settling into his home, please let the team know if there's anything more we can do to help.

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Review of
Woolston House
from Veronica B (Ex Family Member) published on 29 August 2024

Submitted via Website • Report

Overall Experience

I only have excellent feedback on all aspects of care and attention by the staff and management at Wooston House. Also as a visitor was treated with the utmost respect and made thoroughly welcome from the first time entering the building to the last time when I left after the passing of my ex-partner.

Reply from Lauren Hallas, Marketing and Communications Officer at Woolston House

Hello, please accept our condolences and thank you for taking the time to leave a lovely review. We'll make sure that we pass your comments on to the team so they can hear how welcoming they've made our visitors feel at Woolston House.

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Review of
Cheshire Springs
from Christine P (Daughter of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident in Cheshire Springs for six months and my two brothers and I are delighted with the care provided to her.
Facilities - purpose-built Nursing Home with all modern facilities and standards.
Care/support - beyond our expectations.
Cleanliness - everywhere is lovely and clean

100% of the time.
Treated with dignity - my mum is treated with dignity by all of the staff and at all times.
Food and drink - my mum enjoys wholesome meals and always has a drink available.
Staff - all of the staff greet us when we visit, they have a great relationship with my mum and engage with her generously.
Activities - my mum is involved with a wide variety of activities, including visits to a local café for tea and cake, and local social clubs for a sing-a-long, bingo, etc.
Management - The top-class management team and I have attended a review meeting with them.
Safety and Security - my mum is safe and secure and this is reassuring for me.
Rooms - See Facilities comments.

Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs

Thank you for your kind review of Cheshire Springs. We're delighted to hear that you and your family are happy with the care that your mum is receiving in her new home. We'll pass your comments on to the team!

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Review of
Woolston House
from Colin M (Brother of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

My brother moved in to Woolston House during April and I can only say the experience has been extremely good at all levels. All of the staff involved in his care have shown amazing compassion and care for him. The quality of care so far has been outstanding. All of the staff have already been on awareness

training for his condition, which is relatively rare. Further training has also been arranged for the nursing staff to give them further information on the condition and how it manifests. The feedback from the staff has been great following the training completed so far, with lots of comments on additional things they can now do to help my brother. Now that he has been at Woolston House for a few weeks, the team are already requesting changes for equipment to better support him and this is being fully supported by the Management Team.
A huge thanks to everyone at Woolston House.

Reply from Jo Hemmingway, Marketing and Communications Officer at Woolston House

Thank you for taking the time to leave a review. We're incredibly proud of the team at Woolston House and the great work they're doing. I'll pass your kind words on to the team as well as the management team at Exemplar Health Care - I'm sure it'll make their day!

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Review of
Woolston House
from Wayne B (Husband of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

My wife is currently in the care of Woolston Care Home, it is a very warm safe welcoming place for family friends and loved ones.
Staff are very friendly and welcoming, always have a smile and are willing to listen to patient's needs no matter how big or small.
Staff are also willing to go the extra

mile and will offer family and friends a cup of tea coffee or juice and love to celebrate special holidays like Christmas and Easter as well as Chinese New Year.
They will always make an effort when it's the patient's birthday.

Reply from Lauren Hallas, Marketing and Communications Officer at Woolston House

Thank you for your lovely review of Woolston House. We're glad to hear that your wife has settled into her home and we'll be sure to pass your comments on to the team, it'll make their day!

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Review of
Cheshire Springs
from Laura H (Sister of Resident) published on 4 December 2023

Submitted via Postal Card • Report

Overall Experience

I cannot recommend Cheshire Springs enough. When he first moved here we asked to decorate his room and were told that it is now his home so to do exactly what we wanted. This made such a difference in making my brother feel at home. The staff go well above in the care they provide and are more like

friends.

Reply from Jo Hemmingway, Marketing and Communications Officer at Cheshire Springs

Dear Laura, firstly, thank you for taking the time to leave your review. We want everyone living in any of our homes to feel right at home so it's wonderful to read your kind words. I'll pass your review on to the team - they'll be thrilled.

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Review of
Cheshire Springs
from Julie M (Mother of Resident) published on 4 December 2023

Submitted via Postal Card • Report

Overall Experience

I can't fault the place or staff at all. Their attention to detail is impeccable. They are all fair, caring, attentive, understanding and helpful. Since my son came here he has improved so much.

Reply from Jo Hemmingway, Marketing and Communications Officer at Cheshire Springs

Dear Julie, thank you for taking the time to leave your review. We're delighted to hear your son has settled into Cheshire Springs and has improved since being there. We're very proud of the wonderful team at Cheshire Springs. We'll pass on this feedback to them, I'm sure it'll make their day.

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Review of
Cheshire Springs
from Karen D (Daughter of Resident) published on 31 October 2023

Submitted via Postal Card • Report

Overall Experience

My dad has just moved from hospital in the last six weeks. Cheshire Springs is great for him because it's convenient for all the family, we can be there within five minutes. The place is lovely and the staff are excellent and a few of them me and my sister know personally. I would recommend this centre

to anyone. It's a relatively new building, but I hope it comes on in leaps and bounds.

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Review of
Cheshire Springs
from Timmy B (Stepson of Resident) published on 14 August 2023

Submitted via Postal Card • Report

Overall Experience

Brilliant staff, kind and caring. My step dad's there.

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Review of
Cheshire Springs
from Sonia R (Daughter-in-law of Resident) published on 7 August 2023

Submitted via Postal Card • Report

Overall Experience

Always lovely. Brilliant staff, always made welcome and always approachable if we need to speak with them. Can't fault the home what so ever.

Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs

Thank you for your kind review. We'll be sure to let the team at Cheshire Springs know, it will make their day!

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Review of
Cheshire Springs
from Christine F (Relative of Resident) published on 14 December 2022

Submitted via Website • Report

Overall Experience

This care home is amazing, the staff are very friendly, helpful and nothing is too much for them. The care is excellent and the home is always clean, they take residents on days out with what they are interested in.

Reply from Jenna Wood, Marketing Manager at Cheshire Springs

Hi Christine. Thanks so much for your five star review of Cheshire Springs. We're really glad to hear that the care is excellent and our colleagues are friendly and helpful - we're incredibly proud of the Cheshire Springs team.

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Review of
Cheshire Springs
from Sue L (Wife of Resident) published on 12 December 2022

Submitted via Website • Report

Overall Experience

My husband went into Cheshire Springs care home in November 22. From his arrival, the welcome for us both was so welcoming. Every member of staff introduced themselves and made us feel at home. The home is a beautiful home from home. He has been so well cared for and nothing is too much trouble. They

have a lovely family room so relatives can stay over if need be. Also, they have been there for me every step of the way as well as the welfare of my husband. Can't thank them enough. What a fantastic team, they must have been handpicked. Will never be able to thank them enough for their caring attitude. Thank you to all the staff.

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Review of
Cheshire Springs
from Bryan K (Brother of Resident) published on 14 September 2022

Submitted via Website • Report

Overall Experience

Excellent support from the start of the assessment process. Successful admission.
Excellent communication. Outstanding care staff and management. My brother remained in good hands throughout his entire stay, prior to his return to the US.
Throughout his stay, staff delivered wonderful, person-centred

care and were able to identify the complexities of his condition.
In addition to Cheshire Springs Care Home's exemplary services provided for my brother, the facility was readily hospitable for relatives and loved ones. I was conveniently able to stay in comfort while helping during the transition of returning home.
Anyone would be lucky to receive care and reside at Cheshire Springs.
Thank you.

Reply from Jenna Wood, Marketing Manager at Cheshire Springs

Hi Bryan. Thank you for leaving this kind review about Cheshire Springs. We're so happy to hear about your experience of the home and that your brother was in 'safe hands' with our team. I'll share your review with the home - it'll make their day.

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Care Homes Owned by Exemplar Health Care Services Ltd in Cheshire

Exemplar Health Care Services Ltd Locations in Cheshire (2)

Exemplar Health Care Services Ltd Reviews in Cheshire (18)

Cheshire Springs

Cheshire Springs

Cheshire Springs

Cheshire Springs

Woolston House

Cheshire Springs

Woolston House

Cheshire Springs

Woolston House

Woolston House

Cheshire Springs

Cheshire Springs

Cheshire Springs

Cheshire Springs

Cheshire Springs

Cheshire Springs

Cheshire Springs

Cheshire Springs

Awards / Recognitions (3)

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