Exemplar Health Care Services Ltd in East Riding of Yorkshire | 2 Care Homes

Review of
Marmaduke
from Joanne L (Sister-in-law of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

My brother-in-law was moved from another home within the company to be closer to his family.
Marmaduke is fabulous, it is clean, the food is amazing, the staff are well-trained and very approachable and happy in their workplace. The home offers activities which adapt to all individuals living in the

home. His bedroom at Marmaduke is beautiful, he has all his own pictures in there which makes it homely, put up by the home's handyman who is fantastic, nothing is too much trouble. All the service users seem really happy when we visit and the staff are all outstanding.
My brother-in-law is always treated with dignity and respect, staff always go above and beyond, from the management to the housekeeping.
Amazing care home with amazing staff, from the reception staff, and manager to ward staff. Five-star.

Reply from Jenna Wood, Marketing Manager at Marmaduke

Thank you for your kind review! We're so glad to hear your brother-in-law is enjoying his time at Marmaduke. It's wonderful to know that the care, activities and personalised touches are making a positive impact. We truly appreciate your feedback and will continue to strive to provide the best care possible.

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Review of
St Andrew's Court
from Brian O (Husband of Resident) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience

The whole staff have a caring feel for the residents from the domestics to the manager. They have been under stress due to staff shortage but have still not let it affect the residents.

Reply from Jo Hemmingway, Marketing and Communications Officer at St Andrew's Court

Dear Brian, thank you for taking the time to leave a review. I'll pass your kind words on to the staff at St Andrew's Court, I'm sure it'll make their day.

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Review of
St Andrew's Court
from Denise S (Wife of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

I expect that most people consider care home staff will look after the people they support. Without exception, the staff at St Andrew’s Court go way beyond that expected care. Their kindness, respect, compassion and love for the service users and their families exceeds any expectations you might have.

From our initial visit we were warmly welcomed. My husband’s room was spacious and kept spotlessly clean by the wonderful housekeeping staff. Every consideration was given in getting to know my husband and throughout his time with them he was shown nothing but the utmost respect, love delivered with humour, and unfailing kindness. It’s a tough time for everyone when a family member needs somewhere like St Andrew’s but I can never adequately thank the wonderful carers, nurses, entertainment staff, housekeeping and managers for their constant support during those very tough times. Their support got me through with their friendship and love. Thank you all.

Reply from Lauren Hallas, Marketing and Communications Officer at St Andrew's Court

Thank you for your wonderful review of St Andrew's Court. Our colleagues pride themselves on going above and beyond, and work hard to make every day better for our residents. We're so pleased that you and your family feel welcomed at St Andrew's Court, they'll be thrilled to receive this feedback. I'll be sure to pass your comments on to the team, it'll make their day!

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Review of
Marmaduke
from J M (Relative of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

The service is nothing but A1 from pre-admission to the quality of transfer to the home. Each and every one of the staff within the home goes above and beyond to care for my family member to above and beyond standards. I could not wish for a better service and feel safe leaving my family member in your

care. The hygiene standards are very high standard and always feels homely. As a family, we feel very informed of everything. Couldn't wish for a better home. Every member of staff, from management to care to domestic, hats off to you.

Reply from Lucy, Manager at Marmaduke

Thank you for taking the time to leave a review. We're so glad to hear that you feel safe with your relative living here. We're extremely proud of our team here. They'll be thrilled to hear this feedback.

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Review of
Marmaduke
from Ian N (Husband of Resident) published on 8 August 2022

Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of the friendly staff and management at Marmaduke. When I visit my wife's bedroom, and the home is always clean and tidy. The quality of care and support my wife receives is excellent. It makes my life away from her a little easier to bear, knowing she is well looked after.

If I even became full, like my wife, this is the place I would want to be!

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Review of
Marmaduke
from B H (Wife of Resident) published on 23 February 2022

Submitted via Website • Report

Overall Experience

Staff are polite welcoming and informative, my husband is well cared for. His individual needs are safely and pleasantly delivered. I feel reassured that my husband is in safe caring hands at Marmaduke.

Reply from Jenna Wood, Marketing Manager at Marmaduke

Thank you so much for your kind review of Marmaduke, B H. We're really pleased to hear that your husband is settled into the home and that you feel as though he is in safe caring hands. I'll pass your message onto the team, they’ll be delighted to receive this feedback.

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Review of
Marmaduke
from Sandra C (Daughter of Resident) published on 30 September 2021

Submitted via Website • Report

Overall Experience

Since my dad went into the home in May he has settled so well and looks so much better physically. I believe this is because of the excellent care he is receiving now from the caring helpful staff. They do activities with Dad and make him smile, along with taking excellent care of his health needs with

great professionalism. I feel much happier myself as I do not need to worry about my dad as he is being very well looked after. Thank you to all of the staff.

Reply from Jenna Wood, Marketing Manager at Marmaduke

Thank you for your kind review, Sandra. We're so glad to hear that you feel your dad has settled into the home and he enjoys all the activities that take place. We're also pleased that you feel confident that he's receiving the best possible care. I'll pass on your message to the team - they'll be thrilled to read it!

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Review of
Marmaduke
from Helen B (Daughter of Resident) published on 1 September 2021

Submitted via Website • Report

Overall Experience

The team provide a fantastic level of support, and the communication to relatives is excellent. They all really care and want the very best for their service users. We are always made to feel very welcome on our visits to Dad.

Reply from Jenna Wood, Exemplar Health Care at Marmaduke

Hi Helen, thank you for your brilliant review of Marmaduke. We're really pleased to hear that your Dad is settling into the home and that colleagues communicate regularly with you. I'll pass your message onto the team - what a lovely way to end the week.

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Review of
St Andrew's Court
from Karen B (Daughter of Resident) published on 12 January 2021

Submitted via Website • Report

Overall Experience

I can't really say enough about the wonderful care my Mother received at St Andrew's during the time she spent there. From the first day she was admitted she was treated with such diligent care and affection from all of the staff and as a family we were given every opportunity to feel involved and frequently

asked for input to make sure Mum was surrounded with her familiar and favourite things.
Staff and management are well trained and made all efforts possible to ensure Mum received the highest standard of care.
It was particularly important to us as a family as two of us live abroad and travel restrictions had prevented our usual visits, however, the amazing staff quickly established a regular weekly video calling schedule which was a great comfort to us especially in the last few days of Mums life as we were able to speak to her up until the end.
Mums medical care due to her terminal illness was also dealt with in a professional and sympathetic manner. Forever in their debt.

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Review of
St Andrew's Court
from Christine B (Daughter of Resident) published on 18 December 2020

Submitted via Website • Report

Overall Experience

My mother spent the last few months of her life at St Andrew's after leaving hospital with mental and terminal physical health issues. I was greatly touched by the personal attention and affection she received. They took the time to get to know her as a person and whilst visiting was restricted due

to the Covid pandemic I regularly received video calls, messages and pictures. The staff were friendly and engaged and I was totally confident in her care right to the end of her life.
This is a professional, well-staffed and managed home.

Reply from Kath Dye, Home Manager at St Andrew's Court

Thank you so much for your kind review. Despite the challenging year, our colleagues have gone above and beyond to continue making every day better for our residents and will be delighted to receive this feedback.

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Review of
St Andrew's Court
from Antony R (Son of Resident) published on 16 December 2020

Submitted via Postal Card • Report

Overall Experience

Overwhelmed by every member of staff's care and provision for my relative. This same dignity and respect was also given to myself. Nothing too much bother. Fabulous facilities. At a difficult time, the confidence and comfort knowing my relative was under St Andrew's care was so reassuring. A triumph

to the care system.

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Review of
St Andrew's Court
from V M (Mother of Resident) published on 30 June 2020

Submitted via Postal Card • Report

Overall Experience

As my son moved into the home on 3rd February 2020 and it was closed down in March, I can't really give a review of consequence. The main problem we have is with contact with our son, we find it difficult to get a reply to telephone calls. Although we are supposed to get a video call every Wednesday,

it is now nearly three weeks since we last spoke to him. I rang through on both 29th and 31st May and was told I would get a callback - this did not happen.

Reply from Kath Dye, Home Manager at St Andrew's Court

Hello,
I’m very sorry we said we’d call back and didn’t.
We take communication between residents and their family very, very seriously, and we apologise that our communication was not as robust as normal.
Moving forward, we will always let you know how your son is and I know you have a good relationship with a member of staff who regularly updates you. In the meantime, we look forward to welcoming you back once we are open again for visitors.

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Review of
St Andrew's Court
from K L (Daughter of Resident) published on 16 June 2020

Submitted via Postal Card • Report

Overall Experience

Dad was previously on a lot of medication and was losing weight. Since being at St Andrew's he is more himself, medication has been reduced and weight is being gained.
Much of this improvement is due to the well-trained staff who keep the residents safe, secure and happy.

Reply from Kath Dye, Home Manager at St Andrew's Court

Thank you so much for your review. It’s our pleasure to care for your dad – and I’ll make sure to pass on your kind words to his care team. We also really enjoy his wonderful piano playing!
We take great pride in our excellent care colleagues who we really do feel make every day better for your dad.
We look forward to seeing you again soon.

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Review of
St Andrew's Court
from C L (Wife of Resident) published on 10 March 2020

Submitted via Postal Card • Report

Overall Experience

After being neglected in his last home, my husband has settled in really well. Staff know him well enough after three weeks for me to be happy to have a day off.

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Review of
St Andrew's Court
from J C (Daughter of Resident) published on 30 January 2020

Submitted via Postal Card • Report

Overall Experience

Mum moved in three weeks ago and has settled brilliantly. The place is beautiful really impressed and the staff are lovely.

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Review of
St Andrew's Court
from M C (Daughter of Resident) published on 30 January 2020

Submitted via Postal Card • Report

Overall Experience

Lovely place, friendly staff who can't do enough for you. Very warm/friendly polite staff.

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Review of
St Andrew's Court
from L C (Husband of Resident) published on 29 January 2020

Submitted via Postal Card • Report

Overall Experience

The care provided at this home is exceptional. All the staff are very caring and attentive to my wife's needs. The building is spotless and the food is very good. Everything about this home is 5-star standard.

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Review of
St Andrew's Court
from M C (Relative of Resident) published on 22 January 2020

Submitted via Postal Card • Report

Overall Experience

Very satisfied with cleanliness, facilities and care of our relative. A beautiful place and the staff are genuinely caring and courteous. Our relative settled at once to which we are very grateful.

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Review of
St Andrew's Court
from N C (Brother of Resident) published on 22 January 2020

Submitted via Postal Card • Report

Overall Experience

I found this home to be one of the best if not the best I have visited. The rooms and facilities are of the highest grade. All the staff from management down to carers seem to be helpful and caring to residents and visitors.
I cannot praise this care home enough and think the standards they set are

a benchmark for others to achieve.

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Care Homes Owned by Exemplar Health Care Services Ltd in East Riding of Yorkshire

Exemplar Health Care Services Ltd Locations in East Riding of Yorkshire (2)

Exemplar Health Care Services Ltd Reviews in East Riding of Yorkshire (19)

Marmaduke

St Andrew's Court

St Andrew's Court

Marmaduke

Marmaduke

Marmaduke

Marmaduke

Marmaduke

St Andrew's Court

St Andrew's Court

St Andrew's Court

St Andrew's Court

St Andrew's Court

St Andrew's Court

St Andrew's Court

St Andrew's Court

St Andrew's Court

St Andrew's Court

St Andrew's Court

Awards / Recognitions (3)

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