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Care Home Owned by Exemplar Health Care Services Ltd in North East Lincolnshire

8.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Exemplar Health Care Services Ltd in North East Lincolnshire

Only the locations & reviews in North East Lincolnshire for Exemplar Health Care Services Ltd are showing below.

View the details of all 56 locations (with 419 reviews) owned by Exemplar Health Care Services Ltd

Exemplar Health Care Services Ltd Locations in North East Lincolnshire (1)

 

1 Care Home owned by Exemplar Health Care Services Ltd in North East Lincolnshire

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Havenmere

191 Pelham Road, Immingham DN40 1JP 

8.4 7 reviews
"My mother has dementia which is very complex, she has been given notice to quit from her previous three homes due to her issues, the third…"   Read all 7 reviews
Location Type Care Home

Welcome to Havenmere! Havenmere, part of Exemplar Health Care, is a specialist care home that supports people living with complex and high acuity needs. The home has three ten-bed units that specialise in supporting adults living with high dependency… Read more about Havenmere

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 38 Rooms

Exemplar Health Care Services Ltd Reviews in North East Lincolnshire (7)

8.7
Exemplar Health Care Services Ltd has a Group Review Score of 8.7 (8.694) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exemplar Health Care Services Ltd must have a Review Score.

Overall Experience

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  • 1
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7
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2
5
Review of

Havenmere

from Debbie R (Daughter of Resident) published on 1 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia which is very complex, she has been given notice to quit from her previous three homes due to her issues, the third home was a complex unit, so this is Mum's 4th care home in 10 months. I wish she had come here first. The care your staff give my mum is first class, they treat
her with respect, kindness and care. I can't thank you all enough.

Reply from Havenmere, Manager at Havenmere

Hi. Thanks so much for your review. We're so pleased to hear that your mum has now found the right home. We're incredibly proud of the team and will pass on your review - it'll make their day.


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Review of

Havenmere

from J G (Daughter of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very happy with the care that my dad is receiving from Havenmere. I now have peace of mind that he is in a safe environment. The staff are lovely and always willing to give me the time if I need to discuss anything. Sometimes when I ring, they say he’s gone out for the morning, which is lovely to
hear. My dad has settled in very well and that’s a credit to all of the staff. I highly recommend Havenmere and want to thank each and every one of you.

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Review of

Havenmere

from Sue C (Sister of Resident) published on 8 October 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the skills and kindness of the staff who have helped my brother get his love for life back after being very unwell. They have encouraged his love of gardening and music, and he has regained his confidence and sense of fun, and it is great to know he is being supported by
such a caring team.

Reply from Hannah Blundell, Havenmere Home Manager at Havenmere

Thank you very much for your kind words about our home. I will make sure to pass these words on to your brother’s Care Team. It’s our pleasure to support your brother – and we love seeing him happy and thriving here at Havenmere. We are proud to be making his every day better.


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Review of

Havenmere

from Helen E (Sister of Resident) published on 26 September 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Havenmere have tended my brother with enormous care and compassion since his sudden ill health a few months ago. It took a while to get him the care he needed, but I am 100% certain that he is at last in the very best place for his condition. My brother has responded so well to the exemplary
care provided by all staff members - without exception - and that is testament not only to their expertise but also to the fact that they go the extra mile to provide care focussed on him as an individual – no ‘one size fits all’ provision here.
The Manager requested as much information as possible regarding my brother’s likes/dislikes/achievements etc. prior to his arrival, and his favourite CDS and DVDs were already awaiting him in his room. I was encouraged to bring pictures and ornaments from home to ensure that my brother felt embraced by memories. The accommodation is light, airy and clean and the attention to detail meticulous. The kindness, enthusiasm and patience shown by all members of staff is impressive and they go the extra mile for their residents, including my beloved brother, for which I am extremely grateful.

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Review of

Havenmere

from David B (Brother of Resident) published on 9 July 2018

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has resided at Havenmere since 2009, being one of the first residents. She has a long-standing acquired brain injury and has complex needs. Havenmere is by far the best residential setting in which she has lived, particularly in respect of the understanding of her needs and the way in which
she is supported. She has thrived under the care of the team at Havenmere and has achieved so much more than in other settings. The team there really do go 'the extra mile'. Despite me not being in a position to visit frequently I am always kept informed of relevant matters and am always consulted about key decisions. I am always impressed when visiting.

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Review of

Havenmere

from David B (Father of Resident) published on 30 November 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident has been staying with you for over 16 weeks now and he has changed beyond any expectation, his temper and aggression have reduced, he actually seems to like to get involved in some of the activities you arrange, this has been unheard of before.
Compared with all the other homes I have
visited when looking for somewhere for him to go to, Havenmere comes out top of the list on all sections, his room is brilliant, he seems to like the food, he thinks the staff are very good at what they do.
I hope he will be able to make Havenmere his forever home.

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Review of

Havenmere

from Maureen L (Husband of Resident) published on 4 August 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was very good and everything we asked about was given in detail.
Well satisfied.

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Awards / Recognitions (3)

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