Exemplar Health Care Services Ltd in Nottinghamshire | 3 Care Homes

Review of
Pathways
from T H (Friend of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

I was very impressed with the environment my friend lives in. It feels so homely when you walk in. Staff were very friendly and helpful especially the new manager. Staff always try to encourage people to take part in activities and there is always plenty of choices.

Reply from Jo Hemmingway, Marketing and Communications Officer at Pathways

Thank you for taking the time to leave a review. We're glad to hear you're impressed with the home and staff at Pathways. We'll make sure your kind words are passed on to the team.

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Review of
Meadowcroft
from Kathryn H (Sister of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

Exceptional care and wonderful staff. Recent illness for my relative meant that the staff and management were there for them 24 hours and we cannot thank them enough. Positive, calm and caring. Amazing!

Reply from Jo Hemmingway, Marketing and Communications Officer at Meadowcroft

Thank you for taking the time to leave a review. We're glad to hear you're happy with the care from the team at Meadowcroft. We'll pass on your review to the team!

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Review of
Meadowcroft
from Winston W (Friend of Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience

When my friend first came in he was in a bad way. Your staff have done a fantastic job at getting him mobile, a little more self-sufficient and so much happier. This doesn't happen unless you have a fantastic team and it shows. I was worried about him initially but the staff here has given me no doubts

whatsoever that he is in the right place. During my first visits, my friend couldn't stand on his own, couldn't hold a conversation and was a shell of his former self, now I can see a glimmer of the person he used to be return.

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Review of
Eastlands
from P U (Wife of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience

I find Eastlands Care Home to be kept extremely clean all needs of the service users are met by dedicated staff who show genuine care and understanding with a fun and friendliness that the service users appear to enjoy. Visitors to family members are made welcome and are kept well informed regarding

their family. I personally have high regard for the staff and would recommend Eastlands Care Home to families who are looking for a placement for a loved one.

Reply from Jenna Wood, Marketing Manager at Eastlands

Thanks so much for leaving a review of Eastlands. We're glad to hear you're made to feel welcome and feel the fun and friendliness throughout the home!

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Review of
Eastlands
from Diane B (Wife of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience

Lovely, caring staff who do the best they can each and every day for the residents.
The rooms, general areas and office accommodation are all nicely furnished and kept spotlessly clean by the incredible housekeeping team who look after the laundry as well. The food is good and staff assistants are

always available to help residents with feeding as necessary.
My husband is well cared for and the unit he is on is well run. I am kept informed about his treatment and medication and the nursing staff are very visible and accessible. The activities offered have improved over the past 6 months or so and my husband is now very settled; his behaviour is very different to that he exhibited when he first arrived.
Thank you everyone.

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Review of
Pathways
from Madeline R (Mother of Resident) published on 30 October 2022

Submitted via Postal Card • Report

Overall Experience

Always able to discuss issues with the staff. They take on board any concerns. Care is very good and support is excellent. Medical issues are always dealt with urgently and efficiently by senior staff and nurses.

Reply from Jenna Wood, Exemplar Health Care at Pathways

Thank you for your great review of Pathways. We're pleased to hear that you have good communication with staff and excellent support. I'll pass your review on to the team - it'll make their day.

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Review of
Eastlands
from K R (Daughter of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience

My father moved into Eastlands a few months ago. Right from the start, everyone has been so helpful, kind and caring, ensuring Dad has been treated with dignity, respect and consideration. The care and nursing staff have been fantastic with Dad, they are professional, calm and caring but always have

time to chat and join in with some fun. The communal rooms are well decorated and homely but attention has been paid to safety. Everywhere is clean and fresh, the cleaning staff take great pride and care in their work. The units feel like big families and Dad is very happy, for this I thank each and every one of you from the bottom of my heart.

Reply from Jenna Wood, Marketing Manager at Eastlands

Thank you for your five-star review of Eastlands. We're so glad to hear that your dad is treated with dignity and respect. We certainly have an amazing team at the home.

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Review of
Eastlands
from Victoria T (Daughter of Resident) published on 29 March 2022

Submitted via Website • Report

Overall Experience

Since my dad was admitted in December, me and my family have been very happy with the care provided. All the staff are friendly and helpful, from the carers to the administration staff, they all assist wherever possible and do it with a smile and a positive attitude. Dad settled very quickly, which

we were not expecting due to past experiences. I think this is a reflection of the home and the staff and how much care, effort, and hard work they put in, day in and day out.

Reply from Jenna Wood, Exemplar Health Care at Eastlands

Hi Victoria. Thank you for your review of Eastlands. We're really pleased to hear that your Dad has settled at Eastlands and that the team are friendly and helpful. I'll pass your review on - it'll make everyone's day.

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Review of
Eastlands
from D H (Brother of Resident) published on 6 December 2019

Submitted via Postal Card • Report

Overall Experience

Overall I'm happy for my brother, who has severe disabilities, to remain in this particular care home. I have no concerns currently, and if there was I would personally let it be known to the management and company directors should this be so. Keep it up!

Reply from Mercy Gonouya, Home Manager of Eastlands at Eastlands

Thank you for your positive review of our care home. It’s our pleasure to care for your brother. His care team speak fondly of him and he is well-liked here. We look forward to your next visit.

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Review of
Eastlands
from John T (Father of Resident) published on 1 May 2019

Submitted via Postal Card • Report

Overall Experience

The home is clean and the care persons are pleasant and helpful but there are virtually always nurse and care staff shortages. The turnover of staff indicates something is not right. Too many bad chiefs and not enough Indians. The 9-5 people seem not to care or interact with relatives. Six managers

in a very short period of time. Please appoint someone who knows and cares about the place, not just themselves.

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Review of
Pathways
from Kelvin H (Son of Resident) published on 9 January 2019

Submitted via Postal Card • Report

Overall Experience

My son has benefited from a dedicated and extremely caring staff at Pathways. He has come on so well and settled into his life there. It gives me, his father, confidence knowing he is looked after well.

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Review of
Meadowcroft
from Matilda D (Sister of Resident) published on 21 June 2018

Submitted via Postal Card • Report

Overall Experience

Things need getting on top of from time to time, but the manager and staff are all willing to help to put things right. Most of the time I can sleep contented knowing my brother is getting well looked after.

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Care Homes Owned by Exemplar Health Care Services Ltd in Nottinghamshire

Exemplar Health Care Services Ltd Locations in Nottinghamshire (3)

Exemplar Health Care Services Ltd Reviews in Nottinghamshire (12)

Pathways

Meadowcroft

Meadowcroft

Eastlands

Eastlands

Pathways

Eastlands

Eastlands

Eastlands

Eastlands

Pathways

Meadowcroft

Awards / Recognitions (3)

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