Exemplar Health Care Services Ltd in Tyne & Wear | 2 Care Homes

Review of
Hylton Grange
from Lyn H (Wife of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience

What can I say about Hylton Grange other than excellent. The staff make a care home and the staff here, from the management team to the cleaning staff treat the residents with respect, dignity and a caring nature. They are all friendly and supportive to relatives. Aesthetically it's the nicest home

I've been in. Lovely surroundings, big rooms, nicely decorated. I'm very choosy when it comes to my husband's care but I never regretted choosing Hylton Grange. Thank you to the manager and the team.

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Review of
Tyne Grange
from Judith T (Sister of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience

My brother came to Tyne Grange approximately 4 years ago after spending quite a long time in hospital and the management and staff have always shown him dignity and respect, compassion, responsive care, and support and well-being. The principles of life are to make my brother feel human again but take

the time and recognise individuals and prioritise and support physical, emotional, and social needs and offer a wide range of activities for residents at home and outside. Also, good quality food choices and options about where to eat meals. Fast and easy access to health professionals, such as GPs and dentists etc. Tyne Grange is a very unique care home which makes sure any cultural, religious or lifestyle needs are met. Offer a safe, clean, and comfortable environment, with trained staff who provide personalised care and support and who always work well as a team. All the staff are very approachable, including managers and I'm so glad to have my brother there in their care.

Reply from Olivia Hunt, Marketing and Communications Officer at Tyne Grange

Hello, thank you for your kind review of Tyne Grange. We're so glad to hear that your brother has had such a positive experience since coming to us and we'll be sure to pass your comments on to the team. Thank you.

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Review of
Hylton Grange
from Brian S (Cousin of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

The staff are genuinely friendly and make me feel at ease.
I don't have any concerns about leaving my relative in their care.
The staff always tell me like it is. I always know what is going on.

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Review of
Hylton Grange
from Marie D (Mother of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

Since my daughter has been staying at Hylton Grange she has been given lots of support and encouragement. The staff are all very friendly and approachable which I find very helpful.

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Review of
Tyne Grange
from Barbara H (Resident) published on 15 March 2022

Submitted via Website • Report

Overall Experience

Everybody is quick to complain when things go wrong or they have had bad service, but nobody says thank you. I`ve been in many care homes that I wouldn't leave my shoe print in, let alone a compliment, however, here at Tyne Grange, things are very different and the staff - all the staff (day and night)

are really, really good and attentive. However, one sticks out more than most as she hasn`t done care before and she is so kind and lovely and looks after me so well. She sees what needs doing to me before I know myself, she knows my likes and dislikes and checks up on me just about every 5 minutes. I didn't feel very well this afternoon and she went quickly to the nurse asking her to check on me, as I was nodding off with my head down. She was so concerned, she was just about in tears she's one in a million.

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Review of
Tyne Grange
from Karen W (Resident) published on 21 June 2021

Submitted via Website • Report

Overall Experience

I moved to Tyne Grange at the end of September 2020. I think this is the best move I could have made. The staff were very welcoming and continue to be caring, trusting and supportive every day. They are simply fantastic! All the staff from management to domestics and the therapy team work together to

make "every day better" for me and have helped me change my life for the better. I feel listened to and heard for the first time. I have a lovely big room that I have personalised, I'm able to follow my interests and hobbies at anytime and I'm supported and encouraged to do this. Team Tyne Grange are simply my people.

Reply from Jenna Wood, Exemplar Health Care at Tyne Grange

Hi Karen. Thank you so much for your positive review. We're so glad to hear that you love living at Tyne Grange and our colleagues have made your life better. I'll pass on your message to the team - it'll make their day.

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Review of
Tyne Grange
from Sandra J (Mother of Resident) published on 16 April 2021

Submitted via Website • Report

Overall Experience

Our daughter moved into Tyne Grange in April after a very emotional year. From our first contact with the manager and her deputy, we have been overwhelmed with the kindness, caring and highly professional approach to making sure everything was just right for her. Every single member of staff we have

dealt with have been truly amazing, going above and beyond our expectations. The welcome, even at our first visit, was warm, reassuring and whilst emotional at times, we never felt rushed and no question/S went unanswered. We received so much help in navigating assessments, which were invaluable to us and our daughter. Every member of staff wanted to get to know our daughter as well as ourselves to ensure she was going to receive a care package that was centred around her and her needs. Everyone has a smile at all times, I never thought you could find a home that didn’t feel like a care home full of such kind compassionate and caring staff. Our daughter said she feels so lucky every day.

Reply from Exemplar Health Care, Marketing Manager at Tyne Grange

Hi Sandra, thank you for your kind review. We're so glad to hear that your daughter is happy and settled at Tyne Grange and that you've had a positive experience with the team. We'll pass it on to the home.

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Review of
Tyne Grange
from Alison R (Sister of Resident) published on 26 January 2021

Submitted via Website • Report

Overall Experience

My sister has been a resident at Tyne Grange since it opened last year. She has progressed beyond our expectations, and this is due to the staff team at Tyne Grange being so good with her - they have been compassionate with excellent communication, and despite the challenges that the pandemic has brought,

have always gone above and beyond to keep me informed how she is. The environment there is amazing, but it’s the staff that are the best.

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Care Homes Owned by Exemplar Health Care Services Ltd in Tyne & Wear

Exemplar Health Care Services Ltd Locations in Tyne & Wear (2)

Exemplar Health Care Services Ltd Reviews in Tyne & Wear (8)

Hylton Grange

Tyne Grange

Hylton Grange

Hylton Grange

Tyne Grange

Tyne Grange

Tyne Grange

Tyne Grange

Awards / Recognitions (3)

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