Exemplar Health Care Services Ltd in West Midlands | 6 Care Homes

Review of
Maypole Grove
from A F (Mother of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Care at Maple Grove is excellent. The care and compassion all staff and management have shown my son is so reassuring, as a family we have peace of mind when we have to leave him in their care. All the family have learnt through experience that all care homes are not the same, thank goodness for Maypole

Grove and thank all staff and management for looking after my son.

Reply from Amy, Marketing and Design Officer at Maypole Grove

Thanks so much for your review! We're so pleased to hear about your positive experience with the team at Maypole Grove. We'll make sure your kind words are passed onto the team. Thank you.

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Review of
Blackmoor
from Alicia P (Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Was a resident from Oct 2023 to June 2024. Initially things were good but then I had the worst experience of my life like a horror movie and didnt feel safe. Staff especially management were unprofessional and uncaring and I found out I was being recorded in my room. They got me sectioned which was

the lesser of two evils but they took me to hospital under false pretences and didn't help me to get help for my severe head trauma which I believe is terminal and I have severe PTSD as a result of my experience there.

Reply from Jenna Wood, Marketing Manager at Blackmoor

Thank you for taking the time to share your feedback regarding your experience at Blackmoor. We are truly sorry to hear that your time with us did not meet your expectations, and we take your concerns very seriously. We're committed to providing a safe and supportive environment for all of our residents, and we want to assure you that we are fully investigating the matters you have raised. To protect your privacy, we encourage you to reach out to us directly at enquiries@exemplarhc.com if you wish to discuss your concerns further or provide additional details that can assist us in this process. Thank you once again for your feedback.

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Review of
Shire Oaks Court
from K L (Daughter of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

This a fabulous home, it's got everything my dad needs here. He is so well looked after, 1st class staff, there's never a problem. If we need anything staff is willing to help 100% all the time. It's always spotless clean too. The activities this place puts on are wonderful.

Reply from Jo Hemmingway, Marketing and Communications Officer at Shire Oaks Court

Thank you for taking the time to pick up a card and post a review. We're glad to hear you're happy with the care, support and just as importantly, the activities at Shire Oaks Court. We'll make sure the team hear your kind words.

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Review of
Maypole Grove
from Angie D (Wife of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

Just wow!
Manager has always got time for you, always listens and acts very quickly to get things done eg: assessments as my partner is a new residents.
Staff are fantastic, always talk to my husband like he is a person, always tell us what they have done and how he's been and they communicate fantastically.

Reply from Jo Hemmingway, Marketing and Communications Officer at Maypole Grove

Thank you for taking the time to leave a review of Maypole Grove, it's great to hear such kind words. We're glad you're happy with the support and care provided by the team.

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Review of
Maypole Grove
from R K (Wife of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

My husband moved to Maypole Grove in November 2024.
From the start of his transition and throughout his settling in period the service the care home, staff and mangers have provided has been outstanding. The staff go above and beyond for every single patient in the care provided to them. It's refreshing

to see nothing is ever too much for the care team at Maypole Grove. There support, guidance and care has been amazing towards my husband. The rooms are very spacious and the food provided is of an extremely high quality and standard.

Reply from Jo Hemmingway, Marketing and Communications Officer at Maypole Grove

Thank you for taking the time to leave a review of Maypole Grove. Its great to hear such kind words for the team and the support they've provided throughout the process. We'll make sure this is passed on to everyone at Maypole Grove - it'll make their day!

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Review of
Otterburn
from Paulette R (Wife of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience

I visit every day. The team from admin to carers and nurses are second to none. Nothing is too much trouble. The atmosphere is great, it's like going to a family home.

Reply from Lauren Hallas, Marketing and Communications Officer at Otterburn

Hello, thank you so much for your review of Otterburn. We're pleased to hear your feedback on the home and we look forward to seeing you soon.

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Review of
Otterburn
from M S (Daughter of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

Lovely staff and great people I feel my mom is very loved here.
They care for her and are very patient they keep us very updated.
They listen to what we have to say and make sure my mom is in the best possible position.

Reply from Jo Hemmingway, Marketing and Communications Officer at Otterburn

Thank you for taking the time to leave a review. It's always great to hear from relatives that they're happy with the care support provided for their loved ones. We're extremely proud of the team at Otterburn, we'll make sure your kind words are passed on to them.

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Review of
Blackmoor
from Alexandra G (Sister of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience

My sister has been a resident since the opening of Blackmore. She is looked after well and is safe. While the care home has been establishing its procedures, communication has been good and concerns are always discussed professionally.

Reply from Lauren Hallas, Marketing and Communications Officer at Blackmoor

Hello, thank you for taking the time to leave this review. We're glad to hear your feedback and we appreciate your comments. We'll pass this on to the team at Blackmoor! Thanks, Lauren

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Review of
Blackmoor
from A J (Brother of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience

My brother came here after a stroke and is still with them. The home is wonderful. Staff are so good with him. He came here confused and they have given him back his dignity.
He was taken into hospital recently and yet again, they have taken the best care ever.
We, as a family, can't fault the care

here. The staff are so good. The home is a clean, bright and a pleasant place. Food is very good and everywhere is clean.

Reply from Jo Hemmingway, Marketing and Communications Officer at Blackmoor

Thank you for taking the time to leave a review. It's great to hear such kind words from families about the care and support their loved ones receive. We'll make sure this is passed on to the team.

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Review of
Shire Oaks Court
from Linda R (Sister of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

I find the staff very towards the residents. My brother has been very challenging at times but he has been dealt with dignity and kindness.

Reply from Jenna Wood, Marketing Manager at Shire Oaks Court

Thank you for leaving us a review. It's great to hear that your brother has been treated with dignity and kindness by our team. If you have any other feedback, please contact the home directly. We always aim to provide the highest quality care.

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Review of
Bridgewood Mews
from Lisa H (Mother of Resident) published on 14 June 2024

Submitted via Postal Card • Report

Overall Experience

I would highly recommend Bridgewood Mews to anyone who is in need of care. Very clean and very welcoming. All the staff that I have dealt with, as always, have been friendly, caring, helpful and answer all the questions we need to know. I'm glad my relative is in this home.

Reply from Lauren Hallas, Marketing and Communications Officer at Bridgewood Mews

Thank you for leaving a lovely review for Bridgewood Mews, I'll be sure to pass your comments on to the team!

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Review of
Parkside
from J J (Mother of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

My son started residence at Parkside in late January and my daughter and I are so happy that he did! He has now settled and is happy. The staff are all friendly, approachable, polite and caring. We feel that my son is very safe and very well looked after. Our thanks to the management and staff.

Reply from Jo Hemmingway, Marketing and Communications Officer at Parkside

Thank you for taking the time to leave a review. I'll pass your kind words on to the home manager to share with the team, I'm sure it'll make their day!

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Review of
Bridgewood Mews
from P W (Mother of Resident) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience

All the bedrooms are very welcoming with personal belongings and have an ensuite. I find all the facilities and staff extremely good and caring. The home itself is always clean and tidy and the atmosphere is welcoming. I would always recommend Bridgewood to anyone needing care and nursing.

Reply from Lauren Hallas, Marketing and Communications Officer at Bridgewood Mews

Thank you for your positive review and recommendation of Bridgewood Mews. I'll pass your comments on to the home so they can share them with the team!

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Review of
Shire Oaks Court
from T S (Wife of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

Excellent staff who really care and will do anything not only for my husband but for me and our relatives and friends. Nothing is too much trouble for them, always get asked if we are alright if we want a drink.

Reply from Jo Hemmingway, Marketing and Communications Officer at Shire Oaks Court

Thank you so much for taking the time to leave a review of Shire Oaks Court. It's great to hear such kind words, I'll make sure this is passed on to the team.

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Review of
Shire Oaks Court
from M A (Daughter of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

Good care home, providing the support that Mom requires. Friendly and helpful staff. Clean and modern bedrooms.

Reply from Jo Hemmingway, Marketing and Communications Officer at Shire Oaks Court

Thank you for taking the time to leave a review. We're glad you're happy with the care and support your mom is receiving at Shire Oaks Court.

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Review of
Otterburn
from Helen R (Sister of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

After a distressing six months of my sister being in respite care, she has now been allocated Otterburn. I am delighted with what I have experienced so far. All staff greet me with a smile. The facilities can meet my sister's needs. The attention to detail in getting her room ready is commendable. I

feel a weight has been lifted off my shoulders knowing my sister will be living at Otterburn.

Reply from Lauren Hallas, Marketing and Communications Officer at Otterburn

Hello, thank you for your lovely review. We're so glad to hear that your sister is settling in well and that we're meeting her needs. I'll be sure to pass your comments on to the team at Otterburn, it'll make their day!

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Review of
Maypole Grove
from Amy L (Daughter of Resident) published on 22 March 2024

Submitted via Website • Report

Overall Experience

The care my mum has received so far during her stay at Maypole Grove has been amazing! The staff meet her every need with care, dignity and absolute professionalism. Every member of staff has a smile on their face. The service users are happy, clean, and welcomed by all.
The service provisions are

great. There are rooms on each floor to meet care needs. Rooms for family get-togethers. Each and every event is celebrated. We had afternoon tea provided on Mother's Day which was a beautiful gesture!
As a nurse myself - I always feel I have to be critical or ask questions to get answers however, the home has been open and honest at all times and I honestly know I can sleep at night knowing my mum is receiving the best care we could have possibly hoped for.
I cannot thank the home enough for making such a tough time for our family so much better!
I applaud the manager and her team for everything they have done and continue to do.

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Review of
Otterburn
from Desmond M (Husband of Resident) published on 9 February 2024

Submitted via Website • Report

Overall Experience

My wife is autistic, disabled and also can't eat so has a feeding line. Otterburn caters for all my wife's needs and staff set up her feed for her. She feels safe, secure and well cared for while maintaining as much independence as possible. Otterburn is spotlessly clean and the staff are very helpful.

Before entering the care home my wife would not leave the house but is now so settled that she goes out on visits with small groups from the care home assisted on a 1 to 1 basis using the care home's mini bus and really enjoys herself. Regular meetings between staff and residents are held to determine activities and places of interest to visit. Otterburn is only a short distance from a hospital and arranges transport and provides a member of staff to go to all appointments at the hospital with her, previously she would only accept video consultations! My wife wishes to stay at Otterburn on a permanent basis and I could not recommend the place highly enough.

Reply from Jenna Wood, Administrator at Otterburn

Hi. thanks so much for leaving us a review. We're really glad to hear that your wife is well cared for and has started enjoying regular trips out.

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Review of
Otterburn
from L H (Sister of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience

I am really happy with the overall care of my loved one.
Staff are amazing with him, and all his needs are met. When I visit, I see how the staff interact with everyone differently, which is great to see, as within the home, everyone is different.
Thank you, Otterburn, for your support

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Review of
Shire Oaks Court
from Patricia P (Wife of Resident) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience

My husband has just been placed in this home. The place is lovely and the staff is very pleasant. I think he will take to the atmosphere at this home, which is very friendly and professional. It is still in the new stage and will only improve with time. My husband is still awaiting a chair so he can

be taken out of bed. He is coping well with his twenty-four-hour care as he gets agitated when left on his own as he can't move.

Reply from Jo Hemmingway, Marketing and Communications Officer at Shire Oaks Court

Dear Patricia, thank you for taking the time to leave a review of Shire Oaks Court. It's lovely to hear that your husband is settling in well and he's being taken care of by the team. We'll pass on your kind words to Ami, the Manager and the team - I'm sure it'll make their day.

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Care Homes Owned by Exemplar Health Care Services Ltd in West Midlands

Exemplar Health Care Services Ltd Locations in West Midlands (6)

Exemplar Health Care Services Ltd Reviews in West Midlands (44)

Maypole Grove

Blackmoor

Shire Oaks Court

Maypole Grove

Maypole Grove

Otterburn

Otterburn

Blackmoor

Blackmoor

Shire Oaks Court

Bridgewood Mews

Parkside

Bridgewood Mews

Shire Oaks Court

Shire Oaks Court

Otterburn

Maypole Grove

Otterburn

Otterburn

Shire Oaks Court

Awards / Recognitions (3)

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