Care Homes Owned by Exemplar Health Care Services Ltd

8.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Exemplar Health Care Services Ltd
Exemplar Health Care is a leading provider of specialist nursing care for adults living with complex and high acuity needs.

Their Nurse-led teams are trained to support adults living with complex mental health needs, dementia, neuro-disabilities including brain injuries, Huntington’s disease, Multiple Sclerosis (MS), Parkinson’s disease and physical disabilities including cerebral palsy, spinal injuries and musculoskeletal disorders.

They also have a number of services that are registered to support people living with complex learning disabilities and/or autism.

The people Exemplar Health Care supports would often be in a hospital setting if not placed with them. Their specialist nursing care enables people to stay in the community and reduces hospital and secure facility admission.

They support people on their journey from being in hospital or living in a secure setting to community-based living. They also provide long term support for people living with degenerative or life-limiting illnesses.

Their specialist nursing homes and OneCare services provide person-centred nursing care and rehabilitation that focuses on maximising independence and building everyday living skills. They aim to empower people to live fulfilled lives.

Exemplar Health Care Services Ltd Locations (56)

 

56 Care Homes owned by Exemplar Health Care Services Ltd

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Pathways

Kingfisher Way, Sutton-in-Ashfield NG17 4BR 

8.4 3 reviews
"I was very impressed with the environment my friend lives in. It feels so homely when you walk in. Staff were very friendly and helpful…"   Read all 3 reviews
Location Type Care Home

Welcome to Pathways! Pathways nursing home in Sutton-in-Ashfield supports adults living with multiple and profound learning disabilities and/or autism, who have complex health and care needs. The specialist care home operates within the positive… Read more about Pathways

  • Care Provided
  • Nursing
  • Residential
  • Learning Disability
  • Dementia
  • Younger Adults
  • 10 Rooms
Hamilton Springs

166 Westfield Lane, South Elmsall, Pontefract WF9 2JY 

8.4 2 reviews
"Hamilton Springs is a modern and comfortable care home with lovely outdoor areas. All the staff are very welcoming, friendly and really…"   Read all 2 reviews
Location Type Care Home

Welcome to Hamilton Springs. Hamilton Springs supports adults living with complex needs arising from brain injuries, dementia, neuro-disabilities and mental health conditions. It’s part of Exemplar Health Care, one of the country’s leading nursing… Read more about Hamilton Springs

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Sensory Impairment
  • Substance Misuse
  • 37 Rooms
Havenmere

191 Pelham Road, Immingham DN40 1JP 

8.4 7 reviews
"My mother has dementia which is very complex, she has been given notice to quit from her previous three homes due to her issues, the third…"   Read all 7 reviews
Location Type Care Home

Welcome to Havenmere! Havenmere, part of Exemplar Health Care, is a specialist care home that supports people living with complex and high acuity needs. The home has three ten-bed units that specialise in supporting adults living with high dependency… Read more about Havenmere

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 38 Rooms
Wykewood

Huddersfield Road, Wyke, Bradford BD12 8AA 

8.3 7 reviews
"My dad has been a resident now for quite a few months and I can honestly say the staff have been amazing. Dementia is a horrible disease…"   Read all 7 reviews
Location Type Care Home

Welcome to Wykewood! Located on Huddersfield Road, in Wyke, Bradford, Wykewood is a specialist care home which supports up to 40 adults living with complex mental and physical health needs. Wykewood is part of the Exemplar Health Care group,… Read more about Wykewood

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Mental Health
  • Younger Adults
  • 40 Rooms
Meadowcroft

Kingfisher Way, Sutton-in-Ashfield NG17 4BR 

8.3 3 reviews
"Exceptional care and wonderful staff. Recent illness for my relative meant that the staff and management were there for them 24 hours and…"   Read all 3 reviews
Location Type Care Home

Meadowcroft is a specialist care home in Sutton-in-Ashfield which supports people living with complex mental health needs, who may also display behaviours of concern. Meadowcroft has a Nurse-led team that cares for some of the most complex and acute… Read more about Meadowcroft

  • Care Provided
  • Nursing
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 24 Rooms
Blackmoor

21 Blackmoor Croft, Birmingham B33 0PE 

8.3 6 reviews
"My sister has been a resident since the opening of Blackmore. She is looked after well and is safe. While the care home has been…"   Read all 6 reviews
Location Type Care Home

Exemplar Health Care's Blackmoor is a complex needs care home opened in September 2021. The home provides specialist nursing care for adults living with a range of complex and high acuity care needs. The Birmingham home features 30 large bedrooms… Read more about Blackmoor

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 30 Rooms
Church Walk

Cavendish Road, Kirkholt, Rochdale OL11 2QX 

8.3 3 reviews
"Myself and my family cannot speak highly enough of Church Walk care home, meeting the complex needs of my uncle. All staff are exemplary,…"   Read all 3 reviews
Location Type Care Home

Welcome to Church Walk Copperfields is a small 18-bed complex needs care home in Kirkholt, Rochdale. It supports people living with complex mental health conditions, neuro-disabilities including Huntington’s disease, brain injuries and spinal injuries.… Read more about Church Walk

  • Care Provided
  • Nursing
  • Older Person Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 18 Rooms
Tyne Grange

Grainger Park Road, Newcastle upon Tyne NE4 8RR 

8.2 5 reviews
"My brother came to Tyne Grange approximately 4 years ago after spending quite a long time in hospital and the management and staff have…"   Read all 5 reviews
Location Type Care Home

Welcome to Tyne Grange Located on Grainger Park Road in Newcastle-upon-Tyne, Tyne Grange is a specialist care home which supports up to 22 adults living with complex mental and physical health needs. Tyne Grange is part of Exemplar Health Care,… Read more about Tyne Grange

  • Care Provided
  • Nursing
  • Residential
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 22 Rooms
Quarryfields

Woodfield Road, Balby, Doncaster DN4 8EP 

8.2 8 reviews
"Our son needs a very complex understanding of his needs and we find from the management to all staff, nurses and cleaning staff, they are…"   Read all 8 reviews
Location Type Care Home

Welcome to Quarryfields! Quarryfields is a small specialist nursing home in Balby, Doncaster, which supports people with a learning disability, who are living with complex care and health needs including autism and mental health needs. The home… Read more about Quarryfields

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Mental Health
  • Younger Adults
  • 24 Rooms
Fernwood

239 Knowsey Lane, Knowsley, Liverpool L36 8EL 

8.2 1 review
"My husband was in Fernwood for respite last two weeks in March. He has a severe brain injury and mobility problems. He was treated with…"   Read review
Location Type Care Home

Exemplar Health Care's Fernwood is a complex needs care home which opened in January 2024. The home provides nursing care for adults living with a range of complex and high acuity care needs. The Knowsley based home features 28 large bedrooms with… Read more about Fernwood

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 28 Rooms
Bennett Court

Ash Grove, South Elmsall, Pontefract WF9 2TF 

8.1 2 reviews
"My daughter is in the care home, Bennett Court, and I have never seen her as happy and content, she loves being in there and the care and…"   Read all 2 reviews
Location Type Care Home

Exemplar Health Care's Bennett Court is a complex needs care home opened in December 2021. The home provides specialist nursing care for adults living with a range of complex and high acuity care needs. The Pontefract home features 30 large bedrooms… Read more about Bennett Court

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 39 Rooms
Thames House

Thames Street, Rochdale OL16 5NY 

8.1 4 reviews
"I visit my brother-in-law each week, taking my husband (who has Huntington's Disease) with me. We are welcomed by everyone we see and…"   Read all 4 reviews
Location Type Care Home

Welcome to Thames House Thames House is a small 20-bed complex needs care home in Rochdale. The home supports adults living with complex mental health needs, brain injuries, complex dementia and neuro-disabilities including Huntington’s disease and… Read more about Thames House

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 20 Rooms
Willowbeck

95 Holywell Road, Sheffield S4 8AR 

8.0 14 reviews
"My brother has been in Willowbeck since March 2023 and I personally feel this is the best place to care for his complex needs. Initially,…"   Read all 14 reviews
Location Type Care Home

Welcome to Willowbeck! Willowbeck is a specialist care home in Sheffield that supports adults living with complex and high acuity needs. The home specialises in supporting people living with neurological conditions including brain injury and stroke,… Read more about Willowbeck

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 80 Rooms
Parkside

1a Tibbington Terrace, Tipton DY4 9HJ 

8.0 4 reviews
"My son started residence at Parkside in late January and my daughter and I are so happy that he did! He has now settled and is happy. The…"   Read all 4 reviews
Location Type Care Home

Welcome to Parkside! Parkside is a small complex needs care home in Tipton which supports people living with complex mental health needs, behaviours of concern and Huntington’s disease. The care home is part of Exemplar Health Care, a leading provider… Read more about Parkside

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 22 Rooms
Scotia Heights

Scotia Road, Stoke-on-Trent ST6 4HA 

8.0 18 reviews
"Over the last 12 months I am really happy with the care and support my mother-in-law has received. Celebrating Christmas, Birthdays,…"   Read all 18 reviews
Location Type Care Home

Welcome to Scotia Heights! Scotia Heights is a complex needs care home in Stoke-on-Trent that supports adults living with complex mental health needs, neuro-disabilities, physical disabilities and complex dementia. The home is part of Exemplar… Read more about Scotia Heights

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 60 Rooms
Ribble View

39 Church Avenue, Preston PR1 4UD 

7.9 5 reviews
"My wife is the longest resident here at Ribble View. I've been impressed by the level of care she's received and feel that the staff are…"   Read all 5 reviews
Location Type Care Home

Welcome to Ribble View! Ribble View is a specialist care home in Preston which supports people living with complex mental health needs, neuro-disabilities and physical disabilities. The home is also registered to support adults with learning disabilities,… Read more about Ribble View

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 30 Rooms
Brook View

Aintree University Hospital Site, Longmoor Lane, Fazakerley, Liverpool L9 7JU 

7.7 4 reviews
"When visiting my friend, I am always greeted with smiling faces from staff. It is always clean and tidy and I feel very comfortable…"   Read all 4 reviews
Location Type Care Home

Welcome to Brook View! Brook View is a specialist nursing home in Fazakerley, Liverpool, which supports people living with complex mental health needs, neuro-disabilities, brain injury, spinal injury, dementia and stroke. The home is part of… Read more about Brook View

  • Care Provided
  • Nursing
  • Dementia
  • Physical Disability
  • Mental Health
  • Younger Adults
  • 32 Rooms
Greenacre Park

2 Elmdon Drive, Humberstone, Leicester LE5 0BN 

7.5 2 reviews
"Greenacre Park is run professionally It is a new place and still developing its activity structure, staff recruitment and training…"   Read all 2 reviews
Location Type Care Home

Greenacre Park supports adults living with complex mental health needs, neuro-disabilities and physical disabilities. It’s part of Exemplar Health Care, one of the country’s leading nursing care providers. The home provides complex nursing care… Read more about Greenacre Park

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 28 Rooms
Acer Mews

Holden Street, Ashton-under-Lyne OL6 9JF 

7.5 3 reviews
"After leaving Tameside hospital my mother was taken to Acer Mews care home approximately 5 weeks ago she was not very well The treatment…"   Read all 3 reviews
Location Type Care Home

Acer Mews supports adults living with complex mental health needs, neuro-disabilities and physical disabilities. It’s part of Exemplar Health Care, one of the country’s leading nursing care providers. The home provides complex nursing care from… Read more about Acer Mews

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 28 Rooms
Coronation Court

Hunter Road, Cannock WS11 0FN 

Location Type Care Home

Coronation Court supports adults living with complex mental health needs, neuro-disabilities and physical disabilities. It’s part of Exemplar Health Care, one of the country’s leading nursing care providers. The home provides complex nursing care… Read more about Coronation Court

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 33 Rooms
Lepton Heights

36 Wakefield Road, Fenay Bridge, Huddersfield HD8 0BG 

Location Type Care Home
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Mental Health
  • Younger Adults
  • 43 Rooms
Hillside Court

St Anthony's Road, Beston, Leeds LS11 8FG 

Location Type Care Home

Welcome to Hillside Court! Hillside Court is a 41-bed care home in Beeston, Leeds, that provides high-quality nursing care for adults living with complex health and care needs. It’s part of Exemplar Health Care, one of the country’s leading nursing… Read more about Hillside Court

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • Substance Misuse
  • 41 Rooms
Kingfisher View

Wheldon Road, Castleford WF10 2PY 

Location Type Care Home

Welcome to Kingfisher View! Kingfisher View, part of Exemplar Health Care, is a specialist care service that supports people living with complex and high acuity needs. The service has seven single and dual occupancy apartments that support 12… Read more about Kingfisher View

  • Care Provided
  • Nursing
  • Dementia
  • Physical Disability
  • Mental Health
  • Younger Adults
  • 16 Rooms
Laurel Place

Gudmensen Avenue, Bishop Auckland DL14 6RG 

Location Type Care Home

Laurel Place supports adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. It’s part of Exemplar Health Care, one of the country’s leading nursing care providers. The home provides complex nursing… Read more about Laurel Place

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • Substance Misuse
  • 38 Rooms
Woodside Place

Woodside Avenue, Telford TF7 5FQ 

Location Type Care Home

Woodside Place in Telford is a care home for adults who have complex and high acuity needs as a result of complex mental health conditions, dementia, neuro-disabilities and physical disabilities. Their staff team is nurse-led and and they are experienced… Read more about Woodside Place

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 33 Rooms
Wytham Lodge

Wytham Street, Padiham, Burnley BB12 7DX 

Location Type Care Home

Wytham Lodge supports adults living with complex mental health needs, neuro-disabilities and physical disabilities. It’s part of Exemplar Health Care, one of the country’s leading nursing care providers. The home provides complex nursing care… Read more about Wytham Lodge

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 34 Rooms

Exemplar Health Care Services Ltd Reviews (419)

8.7
Exemplar Health Care Services Ltd has a Group Review Score of 8.7 (8.694) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exemplar Health Care Services Ltd must have a Review Score.

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Review of

Acer Mews

from S B (Daughter of Resident) published on 18 March 2025
Overall Experience  Overall Experience 5.0 out of 5

After leaving Tameside hospital my mother was taken to Acer Mews care home approximately 5 weeks ago she was not very well
The treatment and care my mother has received from all the staff has been second to none The staff really care for the patients

Reply from Jo Hemmingway, Marketing and Communications Officer at Acer Mews

Thank you for leaving a review of Acer Mews. We're glad to hear that you're happy with the care and support provided by the team


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Review of

Ravensdale

from S B (Niece of Resident) published on 12 March 2025
Overall Experience  Overall Experience 5.0 out of 5

First time visiting my auntie in this care home. What a lovely place. The staff were very welcoming and my auntie seemed really settled and well looked after.

Reply from Jenna Wood, Marketing Manager at Ravensdale

Thank you for your lovely feedback. We're so pleased to hear that your auntie is feeling settled and well cared for. Our team always strives to create a welcoming environment, so it's wonderful to know that this was your experience. If there's anything we can do to support you or your auntie further, please don't hesitate to ask!


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Review of

Ravensdale

from J T (Daughter of Resident) published on 12 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Since our mother was diagnosed with dementia 2 years ago it has been a traumatic time for her and us as a family. We have been lucky enough to have found this place for mam. We cannot praise this enough. It is a professional well run unit, caring, informative, well trained staff who treat mam in a caring,
sensitive way.

Reply from Jenna Wood, Marketing Manager at Ravensdale

Thank you so much for your kind words. We understand how challenging a dementia diagnosis can be for both individuals and their families, and we're so pleased to hear that your mother is receiving the care and support she deserves.


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Review of

Ravensdale

from Michelle T (Niece of Resident) published on 6 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Easy to find and park. Staff very welcoming. Fully escorted to where our auntie was sitting.
Frequent care checks for Auntie but not intrusive. All staff introduced themselves to us and asked our names.
Offered drinks and allowed privacy to enjoy our visit.
Care home was spotlessly clean, inviting
and clearly very well maintained.
Excellent first impressions and reassuring to feel that our Auntie is well cared for.

Reply from Lauren Hallas, Marketing and Communications Officer at Ravensdale

Hello, thank you for taking the time to leave a review for Ravensdale. We've passed your comments on to the team, they'll be very happy to hear your feedback.


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Review of

Maypole Grove

from A F (Mother of Resident) published on 3 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Care at Maple Grove is excellent. The care and compassion all staff and management have shown my son is so reassuring, as a family we have peace of mind when we have to leave him in their care. All the family have learnt through experience that all care homes are not the same, thank goodness for Maypole
Grove and thank all staff and management for looking after my son.

Reply from Amy, Marketing and Design Officer at Maypole Grove

Thanks so much for your review! We're so pleased to hear about your positive experience with the team at Maypole Grove. We'll make sure your kind words are passed onto the team. Thank you.


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Review of

Fairburn Mews

from K D (Cousin of Resident) published on 28 February 2025
Overall Experience  Overall Experience 5.0 out of 5

The staff at Fairburn Mews go above and beyond to take care of my cousin under very challenging circumstances as my cousin's illness is very difficult to manage, yet staff have managed to maintain the essence of his character, and always treat him with great dignity and understanding.

Reply from Lauren Hallas, Marketing and Communications Officer at Fairburn Mews

Thank you for taking the time to leave a review for Fairburn Mews. We're so pleased to hear your feedback, I will pass it on to the team to make their day! Thank you.


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Review of

Adswood Lodge

from Laura R (Daughter of Resident) published on 31 January 2025
Overall Experience  Overall Experience 4.0 out of 5

Visit to see my dad who is 1-1 on Heatons Unit. He looked well. Staff were watchful of him, making sure we knew who was with him and where they would be if we needed them. Greeted by the staff when we arrived.

Reply from Chloe Woodhall, Digital Marketing Manager at Adswood Lodge

Thanks so much for your review. It's lovely to see our colleagues are on hand to support when you visit. We'll make sure your kind words are passed onto the team.


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Review of

Cheshire Springs

from Liz S (Wife of Resident) published on 29 January 2025
Overall Experience  Overall Experience 5.0 out of 5

My husband has now been a resident in Cheshire Springs for almost a year. We could not have found a better have in every aspect. The care he receives is wonderful. The carers have got to know his likes, dislikes and needs and needs and tailor their care accordingly. The food is excellent, with a good
choice and can be adapted to personal preferences. Visitors can eat with their relatives at any times. There is an excellent activities team who take my husband for walks both near the home and further afield. The home is cleaned to a high standard. It is a very welcoming, friendly place with a very effective management.

Reply from Lauren, Marketing Manager at Cheshire Springs

Thank you for your glowing review of Cheshire Springs. We're so pleased to hear that the home, care and all other aspects of the home are the right fit for your husband. We'll pass your review on to the team so they can hear first-hand what a fantastic job they're doing!


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Review of

Cheshire Springs

from Russell J (Friend of Resident) published on 28 January 2025
Overall Experience  Overall Experience 5.0 out of 5

When I visited the residents were playing bingo with the staff. Everybody was enjoying themselves. The staff are really friendly and treat the residents very well. They interact with the residents and the atmosphere is really friendly.

Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs

Thank you for your review of Cheshire Springs. At Exemplar Health Care we encourage a fun and welcoming environment in our homes. I'll make sure to pass your comments on to the team!


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Review of

Fairburn Mews

from Pamela P (Friend of Resident) published on 20 January 2025
Overall Experience  Overall Experience 5.0 out of 5

Very caring staff at Castleford

Reply from Jo Hemmingway, Marketing and Communications Officer at Fairburn Mews

Many thanks for your review. We've taken your feedback on board regarding the food and drink and will look into making some changes.


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Review of

Blackmoor

from Alicia P (Resident) published on 17 January 2025
Overall Experience  Overall Experience 1.0 out of 5

Was a resident from Oct 2023 to June 2024. Initially things were good but then I had the worst experience of my life like a horror movie and didnt feel safe. Staff especially management were unprofessional and uncaring and I found out I was being recorded in my room. They got me sectioned which was
the lesser of two evils but they took me to hospital under false pretences and didn't help me to get help for my severe head trauma which I believe is terminal and I have severe PTSD as a result of my experience there.

Reply from Jenna Wood, Marketing Manager at Blackmoor

Thank you for taking the time to share your feedback regarding your experience at Blackmoor. We are truly sorry to hear that your time with us did not meet your expectations, and we take your concerns very seriously. We're committed to providing a safe and supportive environment for all of our residents, and we want to assure you that we are fully investigating the matters you have raised. To protect your privacy, we encourage you to reach out to us directly at enquiries@exemplarhc.com if you wish to discuss your concerns further or provide additional details that can assist us in this process. Thank you once again for your feedback.


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Review of

Neville Court

from Amy S (Daughter of Resident) published on 16 January 2025
Overall Experience  Overall Experience 5.0 out of 5

Lovely to see how well my dad is looked after by the staff and nurses at Neville Court. My family always feel welcome. The staff are very polite and offer us refreshments. My dad has been there a very long time due to his brain injury. We don't have a bad word to say about the place.
A massive thank
you to all the staff.

Reply from Jo Hemmingway, Marketing and Communications Officer at Neville Court

Thank you for taking the time to leave a review. It's always great to hear that the loved ones of our residents are happy with our care and support. We'll make sure your kind words are passed on to the team.


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Review of

Willowbeck

from J E (Wife of Resident) published on 15 January 2025
Overall Experience  Overall Experience 4.0 out of 5

Extremely pleased with the care my husband receives at Willowbeck. Friends and visitors are welcomed and encouraged to take part in events provided by the activity programme staff. The food has been good although recently my husband complains that it was very 'samey'. I personally find the staff very
supportive and informative. The activities provided have been stimulating and entertaining with regular trips out. The environment is perhaps clinical but clean and practical.

Reply from Lauren Hallas, Marketing and Communications Officer at Willowbeck

Thank you for taking the time to leave your review of Willowbeck. We're glad to hear that you're pleased with the care that your husband receives and that people feel welcomed into the home. I'll make sure to pass on your comments to the team.


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Review of

Copperfields

from Alexandra R (Daughter of Resident) published on 15 January 2025
Overall Experience  Overall Experience 5.0 out of 5

My dad has lewy body dementia and has lived at Copperfields for 2 and half years. The care he has received has been exceptional and has really helped him. With such a life changing condition and so many challenges, every staff member he meets treats him with dignity and respect and they all work so
hard. From the reception, to the manager, I cannot fault their hard work and dedication.

Reply from Lauren Hallas, Marketing and Communications Officer at Copperfields

Thank you so much for your review of Copperfields, we're so pleased to hear your feedback. Our team work hard to make every day better for the people who live with us and i'll be sure to pass your comments on to them.


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Review of

Hamilton Springs

from M H (Son of Resident) published on 10 January 2025
Overall Experience  Overall Experience 5.0 out of 5

Hamilton Springs is a modern and comfortable care home with lovely outdoor areas. All the staff are very welcoming, friendly and really care about the residents, they always do their best to ensure they have a dignified and comfortable stay.

Reply from Jenna Wood, Marketing Manager at Hamilton Springs

Thank you for your wonderful feedback about Hamilton Springs. We're delighted to hear you appreciate our modern facilities and caring staff. Ensuring people are cared for with dignity is at the heart of everything we do.


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Review of

Shire Oaks Court

from K L (Daughter of Resident) published on 3 January 2025
Overall Experience  Overall Experience 5.0 out of 5

This a fabulous home, it's got everything my dad needs here. He is so well looked after, 1st class staff, there's never a problem. If we need anything staff is willing to help 100% all the time. It's always spotless clean too. The activities this place puts on are wonderful.

Reply from Jo Hemmingway, Marketing and Communications Officer at Shire Oaks Court

Thank you for taking the time to pick up a card and post a review. We're glad to hear you're happy with the care, support and just as importantly, the activities at Shire Oaks Court. We'll make sure the team hear your kind words.


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Review of

Willowbeck

from Kate W (Mother of Resident) published on 31 December 2024
Overall Experience  Overall Experience 2.0 out of 5

Since my son has moved units, he had deteriorated rapidly from June 2024 to present December 2024.
He suffered a fractured femur and was left for over 8 hours until a care staff raised a concern at which point he was admitted to hospital. The consultant stated she had not seen a complicated fracture
as bad, so before surgery my son had to be put on traction to straighten his leg. Following a long stay in hospital and a diagnosis of cancer, and given assurances that my son would receive the care he needed, we allowed him to go back to Willowbeck.
From then and up to now my son has rapidly deteriorated, his hygiene needs are not met. He is not eating and the food offered level 6 resembles slop. We wouldn't give it to my dog. The staff not aware very recently until I expressed concerns that he had a chest infection. Staff not engaging with him but sat 10 feet away on mobile phones. Staff turnover is bad.

Reply from Jo Hemmingway, Marketing and Communications Officer at Willowbeck

Dear Kate, we're very sorry to hear about your son's recent experience. Our mission is to make every day better for the people we support, and we are sad to hear that you don't feel like this was achieved. If you would like to speak about this further, please get in touch with us, at raisingconcerns@exemplarhc.com


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Review of

Pathways

from T H (Friend of Resident) published on 31 December 2024
Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the environment my friend lives in. It feels so homely when you walk in. Staff were very friendly and helpful especially the new manager. Staff always try to encourage people to take part in activities and there is always plenty of choices.

Reply from Jo Hemmingway, Marketing and Communications Officer at Pathways

Thank you for taking the time to leave a review. We're glad to hear you're impressed with the home and staff at Pathways. We'll make sure your kind words are passed on to the team.


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Review of

Ravensdale

from J V (Mother of Resident) published on 23 December 2024
Overall Experience  Overall Experience 5.0 out of 5

My daughter has only been here for two weeks but the staff have been great and very helpful and kind.

Reply from Jo Hemmingway, Marketing and Communications Officer at Ravensdale

Thank you for taking the time to leave a review. We're glad to hear that your daughter is settling in well at Ravensdale.


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Review of

Kavanagh Place

from C Z (Niece of Resident) published on 23 December 2024
Overall Experience  Overall Experience 5.0 out of 5

Upon arrival the place was immaculately clean and fresh smelling, my Aunty was bathed, dressed, and looking a lot better than the other care homes had her - smelling of urine, faeces, and big scabs everywhere. My Aunty is well looked after here. The staff are very helpful and welcoming. Nothing is too
much trouble for them.

Reply from Jo Hemmingway, Marketing and Communcations Officer at Kavanagh Place

Thank you for taking the time to leave a review. We're glad to hear that you're happy with the care and support the team are providing for your Aunty, we hope she's settling in well into her new home.


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Awards / Recognitions (3)

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