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Care Homes Owned by Palms Row Health Care Ltd

9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Palms Row Health Care Ltd
Delivering care since 1992 at Palms Row you will be treated both as a member of the family and a valued customer.

The Head Office team includes experienced regulatory inspectors and clinicians of over 30 years within the health care sector. The aim is to support Managers, staff and residents and to ensure compliance is of the highest standard.

Palms Row commit investment in comprehensive training and on-site inductions ensuring staff deliver quality care to all residents.

Palms Row Health Care Ltd Locations (2)

 

2 Care Homes owned by Palms Row Health Care Ltd

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Northfield Nursing Home

2a Roebuck Road, Sheffield S6 3GP 

9.7 48 reviews
"My aunt received excellent care from everyone involved. They were patient, thoughtful, very kind and professional. I am sure that she had…"   Read all 48 reviews
Location Type Care Home

Northfield is located at Crookesmoor in the heart of Sheffield and is convenient for public transport. This sixty three bed purpose built nursing home offers nursing care and intermediate care over several floors. It has a homely feel and delivers quality… Read more about Northfield Nursing Home

  • Care Provided
  • Nursing
  • Older Person Care
  • 63 Rooms from £1,028 / week
Westbourne House Nursing Home

379 Earl Marshall Road, Fir Vale, Sheffield S4 8FA 

9.1 33 reviews
"My mother stayed for a few weeks on intermediate care following a stay in hospital. The staff were compassionate, caring and thoughtful,…"   Read all 33 reviews
Location Type Care Home

Westbourne House is located near to the Northern General Hospital and is very convenient for public transport. This seventy one bed purpose built nursing home offers nursing care and intermediate care over several floors. It has a homely feel and delivers… Read more about Westbourne House Nursing Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 71 Rooms

Palms Row Health Care Ltd Reviews (81)

9.4
Palms Row Health Care Ltd has a Group Review Score of 9.4 (9.396) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Palms Row Health Care Ltd must have a Review Score.

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Review of

Westbourne House Nursing Home

from Liz B (Daughter of Resident) published on 25 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank all the amazing staff who have looked after my mum so well during her very recent almost 6-week stay in an NHS Intermediate Care bed at Westbourne House. Nothing was too much trouble and they went above and beyond to help our family celebrate Mum's 90th birthday in December, giving
us exclusive use of the dining room and putting up decorations for a little Afternoon Tea and cake. It was Mum's first experience of being in a care home and although initially she found it hard to adjust, we all know how much better and more mobile she is again after her time spent at Westbourne House and much more able to return home today with community carers and family support. Thanks again for treating our mum as anyone would wish their loved ones to be when they need some extra care and support. We are very grateful.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Thank you for your lovely review, I am so pleased your mum had a good experience.


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Review of

Westbourne House Nursing Home

from Jill G (Daughter of Resident) published on 25 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for a few weeks on intermediate care following a stay in hospital. The staff were compassionate, caring and thoughtful, and tended to her every need. The team leader on red zone was exceptional and lead a team of carers in an excellent manner. My only dissatisfaction was with the GP
allocated to this care home, who didn't listen to my concerns or discuss medication changes to my mother, which in the end culminated in an emergency readmission to hospital, but throughout the care staff reacted with true professionalism.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Many thanks for your kind words it really is very much appreciated.


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Review of

Westbourne House Nursing Home

from Katharine R (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Star Quality: The city woke up to a blanket of snow this morning, with many roads impassable or difficult to drive on. One staff nurse who should have been on a day off saw the weather and immediately set off for work to help, knowing she would be needed. Others struggled in, however, they could get
there, to support their vulnerable residents. Commitment above and beyond and representing everything we value about the NHS. Thank you.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Thank you for kind words it really is appreciated.


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Review of

Westbourne House Nursing Home

from Marie D (Granddaughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad was admitted here for rehabilitation but unfortunately he went downhill and refused to participate in any rehabilitation and deteriorated. He was refusing food and taking very little to drink despite the staff encouraging and helping him. He became 'challenging' at times but the staff here
were so nice to him, he was always clean and well looked after. Unfortunately he sadly passed away but during the time preceding this we were really well looked after as a family, all the staff were really helpful and nothing was too much. We are obviously devastated to lose my Grandad but it gives us a lot of peace knowing that during his last days he was so well looked after and respected by everybody working there, he passed peacefully and in comfort thanks to all the staff looking after him.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Many thanks for your kind words and I am pleased that you had a good experience and you felt your grandad was well looked after. Condolences to you all on your loss.


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Review of

Northfield Nursing Home

from J B (Son of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted on 24/09/2024 and died on 26/09/2024 (end-of-life care).
On admission, every member of staff introduced themselves and nothing was too much trouble.
Within that short time, my mother was treated with dignity and respect. On her last day we were also treated accordingly and what
we needed to do next was carefully explained.

Reply from Nicola Richards, Managing Director at Northfield Nursing Home

Thank you for your feedback. I am pleased that your mother was looked after well.


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Review of

Northfield Nursing Home

from Alison S (Niece of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt received excellent care from everyone involved. They were patient, thoughtful, very kind and professional.
I am sure that she had a longer and happier life than she would have in her own home.

Reply from Nicola Richards, Managing Director at Northfield Nursing Home

Thank you for your feedback I am pleased your aunt received good care.


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Review of

Westbourne House Nursing Home

from Natalie D (Granddaughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The last time my poor nan was well enough to have a conversation and eat a proper meal was the day before she was sent from the hospital to this God-forsaken hell hole. The evening she arrived there she rang my mum to tell her she had fallen. The next day we got to her we found her completely out of
it, she hadn't been out of bed and she hadn't eaten a thing all day. She was unresponsive and clearly in a lot of pain with her leg. It took hours for the carers who were on duty that night to admit she had fallen the night before - they were trying to cover it up as they had not followed procedure, and nothing had been recorded. We demanded my poor nan be taken into hospital, this happened 2 days later. We never got to the bottom of what happened but my beautiful nan went rapidly downhill from there. My nan gained her angel wings yesterday. I will never forgive them for the way they treated my poor nan.

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Review of

Northfield Nursing Home

from Denise A (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother wasn't very long at Northlands, she sadly died in September, she was 96 years old, her needs were very demanding but Mum always received good care especially her end-of-life care, I can't thank one staff member in particular enough for the dedicated care she gave to Mum towards the end and
the emotional support she gave to me. The communication was excellent from Northlands care staff who always kept me up to date about her condition or any incidents. I shall miss visiting Northlands, I was always received warmly despite their busy schedules.

Reply from Nicola Richards, Managing Director at Northfield Nursing Home

Many thanks for your warm words. It means a lot getting this feedback and the recognition you gave for the good care your late Mum received. I will pass your kind comments to the staff at the home.


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Review of

Northfield Nursing Home

from P M (Son of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had no complaints at all at the care my late father received. All the staff were efficient and friendly. My family and I would like to thank everyone at Northfield for their excellent care.

Reply from Leanne Wright, Administrator at Northfield Nursing Home

Thank you so much for your kind review, we constantly try to make visitors and residents feel welcome and your review clearly acknowledges this. We shall endeavour to maintain a high standard of care for all present and future residents here at Northfield and send our well wishes to you and your family at this time. Kind regards the Northfield Nursing Home Team.


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Review of

Westbourne House Nursing Home

from Lorraine C (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Westbourne House. She was so frail but the staff were amazing. Sadly she never gained enough strength to come home and she passed away. The care home was so clean, and the staff were so friendly. I can't recommend this place enough. If you are looking for a good environment
for your loved one, look no further.

Reply from Mark Richards, Manager at Westbourne House Nursing Home

Thank you, it was an honour to care for your mum. We hope you are all well.


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Review of

Northfield Nursing Home

from Ann M (Daughter-in-law of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Northfield Nursing Home for the last four weeks of her life. The staff on floor two looked after her with love, great care and dignity.
They were always attentive to all her needs.
When we visited, they were always cheerful, very helpful, pleasant and showed great compassion
to all our family.
My mother-in-law, who was confined to bed, with no mental capacity, always looked very clean, comfortable and at peace.
We would like to thank everyone, including reception, housekeeping and catering for everything they did for us.

Reply from The Administrator - Leanne Wright at Northfield Nursing Home

Thank you so much for your kind review, the staff here at Northfield always take pleasure in knowing that their efforts are recognised and appreciated. We will endeavour to maintain the highest standard of care for every resident here and deeply appreciate your kind words. Our deepest sympathies and condolences to you and your family at this time. Kind regards, Northfield Nursing Home Team.


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Review of

Westbourne House Nursing Home

from Fran W (Daughter-in-law of Resident) published on 11 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted for intermediate care with a view to being able to go back home to live independently.
She was however very ill and died within 2 weeks of her being at Westbourne House.
The GP and all the staff myself and my mum came into contact with were exemplary.
Kindness, professionalism,
respect and dignity were shown always not only to my mum but myself and my family. Nothing was too much trouble. We stayed all the time during her last 3 days and the staff couldn't have been more helpful. Anything they had to make all our lives better we could have.
Exceptional, everyone and we would like to thank you all so very much for everything you did for Mum and all our family we couldn't ask for more.

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Review of

Westbourne House Nursing Home

from Rachael S (Friend of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend stayed for around 4 weeks in intermediate care. Both the nursing and care staff were so lovely and caring. They treated my friend well and kept me informed of any problems. The food was really good, even tempting her small appetite. Visitors were welcomed. I would have no worries recommending
this home if you find yourself needing one.

Reply from Mark Richards, Home Manager at Westbourne House Nursing Home

Thank you, we hope you are all well. It's lovely to see you had a positive experience at Westbourne House.


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Review of

Northfield Nursing Home

from Diane T (Daughter of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home provides a safe and professional care for its residents. The food is really good. The staff are caring and friendly. The admin staff are excellent, very organised and helpful. The only thing that could be improved is the amount of activities for the residents. Maybe staff could interact
with residents more by playing games or reminiscing more.

Reply from Annette Grayson, Administrator at Northfield Nursing Home

Thank you for your review. We endeavour to maintain a professional environment at all times which you have kindly noted. We also appreciate your feedback on all our other facilities at Northfield which will undoubtedly be taken on board and if possible, improvements made.


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Review of

Northfield Nursing Home

from Anthony H (Resident) published on 15 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is only 1 word to describe my experience at Northfield is unbelievable. THe staff are amazing, they treated my with utmost dignity and kindness. My time here was pleasurable, the staff communicated politely and with a sense of humour. The food was the best I've tasted in years. The rooms were
extremely comfortable and they are kept clean.
I will recommend Northfield to my family and friends.

Reply from Annette Grayson, Administrator at Northfield Nursing Home

Thank you for your outstanding review. This is the ultimate compliment when a service user has taken the time to reflect, comment and submit a review relating to their stay at Northfield. Our staff will be informed and will no doubt be over the moon with such positive comments.
Thank you once again.


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Review of

Westbourne House Nursing Home

from K H (Daughter of Resident) published on 22 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westbourne House has cared for my mum very well. The staff have been very attentive and have always been there for Mum when she has needed someone. It was comforting to know that a doctor was on site three times a week. The food was fine and we liked the fact that it was cooked fresh on site. The staff
on reception were absolutely lovely and were always cheerful.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Apologies for the delay in responding. We are pleased that your mum was well cared for whilst staying with us. Thank you for your lovely feedback it is much appreciated.


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Review of

Northfield Nursing Home

from Fay C (Wife of Resident) published on 8 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent eight weeks in the home when he was having an assessment. The home and the staff were warm and welcoming. The cleanliness and food were excellent. The staff were very helpful and caring and built a good rapport with my husband. If the home had been nearer our home we would have been
really happy for him to remain there long term. Thanks to all the staff for the very good care they gave him.

Reply from Annette Grayson, Administrator at Northfield Nursing Home

Many thanks for your lovely comments regarding the care your husband received at Northfield. We constantly try to make visitors and residents feel welcome and your review clearly acknowledges this.


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Review of

Northfield Nursing Home

from C S (Daughter of Resident) published on 1 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how wonderful the care my mum received at Northfield in her last two months was. She was transferred from hospital and the difference in atmosphere was immediately noticeable. The quality of care exceeded all the family’s expectations and we will be eternally grateful to all the staff
who cared for her so beautifully. She was really comfortable and happy in her surroundings and we could not be more pleased and grateful. Northfield is a bright and happy place, with staff who always went above and beyond to care for our mum. Thank you from the bottom of our hearts.

Reply from Annette Grayson, Administrator at Northfield Nursing Home

What a wonderful review. Our staff will be over the moon with your delightful comments. It is so pleasing to hear that as a family you felt that your mum was safe and secure in our care. We try so hard to make the environment welcoming for both residents and visitors. This review suggests we have achieved this. Thank you again.


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Review of

Northfield Nursing Home

from Sue M (Friend of Resident) published on 28 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to you all for the care and dedication that you have all shown. It has all been greatly appreciated. I wouldn't hesitate in recommending your nursing home.

Reply from Annette Grayson, Administrator at Northfield Nursing Home

Thank you so much for your lovely comments. We feel very humble that you have given 5-star reviews for all our services. Our aim is to be the best we possibly can be and this review is a fine example of that.


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Review of

Northfield Nursing Home

from Sue G (Daughter of Resident) published on 3 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum very sadly passed away in her sleep last month. Everyone at Northfield was caring, supportive and respectful at our extremely difficult time. Mum was treated with love and compassion and laid out 'at peace'. We were also 'walked' through our next steps in the most supportive and caring manner.
Thank you so much to all your wonderful staff!

Reply from Annette Grayson, Administrator at Northfield Nursing Home

Your wonderful comments will be passed onto all departments at Northfield. We are overwhelmed by your gratitude towards the staff caring for your mum, but also the staff working in the home who are not directly involved in the care of our residents. Thank you again and best regards to you and the family.


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Awards / Recognitions (0)

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Frequently Asked Questions about Palms Row Health Care Ltd

How many Care Homes does Palms Row Health Care Ltd own?

Palms Row Health Care Ltd own 2 Care Homes.

Which Palms Row Health Care Ltd Care Homes have the highest review score?

Northfield Nursing Home & Westbourne House Nursing Home have the highest review score.
Palms Row Health Care Ltd in South Yorkshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Palms Row Health Care Ltd to verify any information. View our terms and conditions. Palms Row Health Care Ltd has an Enhanced Service – more info.