Anchor in Cambridgeshire | 2 Care Homes

Review of
Nelson Lodge
from Leigh V (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been at Nelson Lodge for just over a year. I cannot speak highly enough of the loving care she receives. Nothing is too much trouble and there is always happy residents in all areas of the home. I would recommend Nelson Lodge to anyone I am their biggest supporter.

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Review of
Nelson Lodge
from Linda I (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Nelson Lodge staff are all amazing, approachable, great with residents and very caring. Plenty of things to do for residents that can.

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Review of
Nelson Lodge
from W W (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Dad is well looked after by friendly, caring staff. He always seems happy, clean, etc. There are a range of activities going on.

Reply from Jeanette Whitbread, Manager at Nelson Lodge

Thank you for taking the time to review Nelson Lodge and we are pleased that you rate our care/ support as excellent. We're pleased you are happy with the care and activities your Dad experiences at Nelson Lodge, where I'm always happy to discuss feedback to ensure that care and all aspects of day to day life are to the satisfaction of our residents and their loved ones.

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Review of
Clayburn Court
from S L (Daughter-in-law of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Visited, she was in good form and was happy. Carers where there and very helpful when visiting.

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Review of
Clayburn Court
from Neil L (Son of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

The home is a clean smart place to live. Staff are professional, polite and helpful. Mum ishappy and the food is good.

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Review of
Nelson Lodge
from D T (Son of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

My experience of Nelson Lodge is excellent. Very good caring staff, always friendly and cheerful. Very good facilities, especially the bathroom. Always clean.
The food is generally good, with a good choice. Also, snacks and drinks throughout the day. I would like to see my mother join in more when

activities are available.

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Review of
Nelson Lodge
from Valerie C (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My mother's service went ahead yesterday, and as you might well imagine, it was quite an emotional occasion.
What really helped were the number of Nelsons Lodge care staff who attended.
It was clear to us all that, just by their attendance, my mum, our Nan and great nan, was indeed very much loved,

and that realisation brought much needed warmth in our hearts, on what was such a cold day.
Some years ago, when we selected Nelson's Lodge for my mother's care, we really had no concept of the quality of care she would receive.
We have often reflected on this, and whilst I doubt we would see kindness as a criteria on a CV, it is clear to us that you and your staff went the extra mile in making the final years of my mother's life as good as it could ever be.
For this, we are most grateful.

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Review of
Clayburn Court
from M B (Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

I've lived here for 19 months. I left my previous place because I was bored.
My family was apprehensive of me moving again but my daughter visited with me and said, yes mum this is more suited to you, plenty of entertainment and things to do. My 3 sons also visited and thought the home was marvellous

perfect for me. This is my 3rd care home and the only way I will now leave here is in a wooden box.
We have residents meetings and all departments attend and we can voice our issues if we have any and always get updates about our home.
I love it here and enjoy everything we do. Staff are friendly and helpful, they have tremendous patience. The activity lead is always thinking of new project for the home, started with the bar area and now we have a nail bar and our next project is the summer room / garden room and looking forward to our Christmas fayre in December all money raised goes to the amenities fund to help all the residents with more activities in and out of the home.

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Review of
Nelson Lodge
from Charlie S (Nephew of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

My aunt spent the final year and a half of her life at Nelson Lodge. With the onset of dementia, her last few years, through no fault of her own, were not an easy time for her. When it became clear that she could no longer continue to live in her own home finding a suitable alternative became an urgent

necessity. Her family were very pleased to find in Nelson Lodge a safe haven for her where she was well cared for and looked after. On my very last visit to see her, I was impressed and, indeed, moved to find the manager of the home herself doing her best, in the most caring way, to persuade my aunt to get out of bed and have a shower. Whilst she was not, regrettably, successful, this confirmed in my mind that any organisation is only as good as its leadership and that Nelson Lodge is exceptionally well-led. I am happy to recommend Nelson Lodge.

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Review of
Clayburn Court
from Sue H (Daughter of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

My mum moved in in October and her care has been fantastic. She has started walking, engaging with others, singing, which she hasn't done in months. She has even put on weight. Communication from everyone is first class. I have and will continue to recommend the home.

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Review of
Clayburn Court
from Linda B (Daughter of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

My mum is settled in brilliantly. The staff, from cleaners to management, are so kind and caring. The greeting at first port of call is done by one member of staff in particular, she greets with a happy hello. how are you and big smile and our visits to mum are so good knowing she is well cared for.

As they say on a TV show - fabulous, amazing.

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Review of
Clayburn Court
from S R (Daughter of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

Since mum moved into the care home in October, she has had numerous falls which is not down to any fault of the staff, but due to her age and condition. The staff have been very caring and understanding. They have followed all the correct procedures and kept me well informed. It gives me great comfort

to know that mum is in such a caring environment and well looked after. Thank you to all the staff at Clayburn Court.

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Review of
Clayburn Court
from Peter L (Brother of Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience

My sister is well looked after and has nothing but praise for the staff.

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Review of
Nelson Lodge
from J P (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

I felt my mother's individual needs were taken into consideration and she was allowed as much autonomy as was practically possible.
The staff were relaxed and friendly and there to facilitate whatever my mother wanted to do or help her to be where she wanted to be.
Although Nelson Lodge is a large

facility, it is zoned so that each area feels small enough to feel like home and the same familiar faces were seen each day. Her room had a door onto an outside space which is essential for someone who loves to be outside whenever possible.

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Review of
Clayburn Court
from Kathryn L (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

My elderly father transferred here as a private funder, after being assessed in the hospital Clayburn Court advised they would be able to fully meet his care needs. New to a care home setting he needed lots of encouragement and reassurance. He needed staff members to be friendly and approachable and

willing and happy to help, Staff that were going to put his health and wellbeing as their number one priority. My Dad needed his care needs to be dealt with with respect and dignity, in an environment where he would be encouraged to remain as independent as he possibly could, and where he would be fully included. He needed to be treated as an individual. My Dad needed to be cared for by staff who could be adaptable and flexible to support his needs. My Dad didn't get any of these things at Clayburn Court. His health and well-being declined greatly while he was a resident here. A care home that advertises itself as a dementia care home, should have been able to look after him better.

Reply from Jonathan Palmer, District Manager at Clayburn Court

Thank you for your review. We take all feedback and concerns very seriously at Clayburn Court, where the wellbeing and safety of our residents is our priority. I am sorry to see that you were not satisfied with the care received at our home. Our internal complaints process has been followed and an outcome has been finalised.

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Review of
Clayburn Court
from M P (Daughter of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience

We as a family cannot speak highly enough of the care that our mother received, unfortunately, she only had a short time at Clayburn Court due to her passing away. She was always treated in the best possible way. Clayburn Court also showed the family caring support as mother's health diminished, honestly,

they couldn't have been any more caring and supportive to Mum and our family.
Thank you again to all the staff at Clayburn Court.

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Review of
Clayburn Court
from B W (Son of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

The care home is unbelievable in every way.

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Review of
Clayburn Court
from Sue C (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been in Clayburn for a year and it's just the best at 103 she gets so well looked after and enjoys everything about it. The carers are all brilliant.

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Review of
Nelson Lodge
from Paul W (Son of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

A brilliantly run place with unbelievable staff.
Made my mother's experience very welcome and feel part of the Nelson Lodge family.
I have also been well informed about her progress including ups and downs.

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Review of
Clayburn Court
from June J (Daughter of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience

During mum's stay she was treated with respect and, most of all, with care and kindness. I cannot rate the staff here highly enough. They were so kind, not only to mum, but also to us, her family, especially at the end of her life. The night staff deserve a mention too, as I witnessed their care for

mum one night when I stayed with her in her room. The food was good too and the chef would willingly cook something special just for one resident if they asked for it. When we visited, we were made welcome and not made to feel we were in the way.

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Care Homes Owned by Anchor in Cambridgeshire

Anchor Locations in Cambridgeshire (2)

Anchor Reviews in Cambridgeshire (127)

Nelson Lodge

Nelson Lodge

Nelson Lodge

Clayburn Court

Clayburn Court

Nelson Lodge

Nelson Lodge

Clayburn Court

Nelson Lodge

Clayburn Court

Clayburn Court

Clayburn Court

Clayburn Court

Nelson Lodge

Clayburn Court

Clayburn Court

Clayburn Court

Clayburn Court

Nelson Lodge

Clayburn Court

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