Anchor in Derbyshire | 3 Care Homes

Review of
Heather Vale
from Rose C (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Mum has been staying in Heather Vale since September 2024.
We have been very happy with her care during that period.
The home is well managed by the manager and in her recent absence a particular staff member.
Communication is good.
Every member of staff from kitchen, housekeeping, maintenance

to carers are friendly, welcoming and helpful.
A shout out to another particular staff member who has been very helpful recently.
The rooms are light and airy and as spring approaches we are looking forward to sunny afternoons in the garden with the ducks.

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Review of
Victoria Court
from S M (Son of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Our experience with Victoria Court has been amazing. The staff are all friendly and helpful. They all know dad by name and know his needs, many took the time to get to know us too. The care was thorough and professional but also gentle, careful and considerate. We know dad was very happy there, although

some fixtures were a bit tired. When dad passed the whole process was dealt with smoothly and efficiently but with time, space, care and sympathy.

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Review of
Landemere
from K R (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother was very upset leaving her house to go into the care home but the staff have been so lovely, welcoming and kind. After two days my mum said to me "It's good here" that was such a relief for me. I can relax knowing mum is well cared for physically and mentally. It is good to see mum joining

in activities after being on her own for many years. It is really a happy and safe home for her, and credit to the staff.

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Review of
Heather Vale
from P S (Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been very impressed with all the staff, and I do hope my care provision will continue. I have only good opinions of all aspects of my stay in this care home and home it will continue throughout my stay.

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Review of
Heather Vale
from David H (Son of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

The support at Heather Vale is excellent. The staff go out of their way to help the residents and provide activities to interest them. They are also friendly and approachable. Effort is made to keep me informed of any issues and ongoing health is closely monitored.

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Review of
Victoria Court
from S H (Son of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

Absolutely fantastic care home, mum was very down and confused when she arrived, she is now the happiest I have seen her since dad passed 4 years ago. She loves all the staff and fellow residents, she has the sparkle back in her eyes, her lust for life is back aswell. It's not small part due to the

wonderful staff at Victoria Court, I really can't thank you all enough for what you've done for mum.

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Review of
Victoria Court
from E J (Daughter of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

My Mum who has Alzheimer's was admitted to Victoria Court for 3 weeks respite care. From the moment I visited Victoria Court, I knew it was the right place for Mum. Both the manager and deputy manager took time to reassure me they would look after Mum and I haven't been disappointed. The staff at Victoria

Court are always cheerful, friendly, helpful and reassuring. They work hard to encourage and support Mum helping her to maintain her independence and dignity - showing her respect at all times. The care given at Victoria Court is clearly sympathetically structured to meet the needs of its clients, from the variety of activities provided to 'snack stations' and calling rooms flats. Needless to say Mum will continue her care at Victoria Court!

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Review of
Heather Vale
from Karen M (Daughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Heather Vale Care Home, is a lovely place to visit and stay. There is always a warm welcome from the staff, who take time to chat with visitors and residents. My dad has been living here for a few months and it is so reassuring to see that he is well looked after and safe. He has a lovely room overlooking

the garden and enjoys the activities that take place at the home. There is always an activity in the home or a visiting entertainer, with live music.

The management staff are very approachable and I'm confident that they would deal with any issues, if I brought them up. Every month the staff check in with me and my dad to see how things are going. All in all, Heather Vale is a caring, welcoming and happy place with wonderful and hard working staff.

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Review of
Heather Vale
from Linda M (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

I am extremely happy with Heather Vale, the staff are very friendly and can not do enough for you. They have regular chats with me about Mum's care and if there are any issues (which is not often) they are dealt with. I feel confident to approach the Home Manager with anything, she and the office staff

are always willing to listen and help.
Overall my Mum has thrived in the Home, she interacts more with people, she loves the staff who are very patient, kind, caring and gentle with her. She has put weight on since she's been there, which she needed to do, and the Activities lady is brilliant getting the residents involved in different activities which keeps their minds and bodies active.
Thank you to everyone there. I do highly recommend you to anyone who asks me about Heather Vale and the environment there. You are all doing a fantastic job and I feel happy and relaxed knowing my Mum is being taken care off by you all. I cannot express my gratitude enough.

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Review of
Heather Vale
from K B (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Heather Vale is a very caring, friendly residential home where I can I see my mum has thrived since living there. The staff are very approachable, knowledgeable and eager to help with yours or relatives concerns.
The home has good core values such as dignity, diversity, sensitivity and kindness to

their residents.
The food is of a high standard with good choices for nutritional needs.
Mum's room has an ensuite, is very spacious and has a lovely view onto the back garden.
I would not hesitate to recommend this lovely residential home.

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Review of
Heather Vale
from Mel F (Friend of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My mother lived at Heather Vale for five months. At 96 she had a number of complex needs including Vascular Dementia. The staff at Heather Vale provided excellent care for mum. They really looked after her and in many ways became her family. Their support in issuing medicines and prompt action in involving

wider medical services was excellent. Mum was particularly prone to falls and the staff supported her superbly, looking in on her every 30 minutes to ensure her safety. Mum was always made to feel welcome. I am particularly keen to stress the support given to my wife and I as mum neared the end of her life. Nothing appeared to be too much trouble and I know that a number of staff went that extra mile to ensure mum's comfort and welfare.

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Review of
Victoria Court
from Ken B (Son of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience

Good.

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Review of
Victoria Court
from D C (Sister of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

Had a wonderful experience with all the staff at Victoria Court regarding all care for my sister.

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Review of
Victoria Court
from T C (Brother-in-law of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

First visit to see our sister-in-law. The staff and management are excellent. The food looked very tasty. Didn't see rooms or talk about activities so can't comment. Overall looks like an excellent home with very caring staff.

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Review of
Victoria Court
from L C (Daughter of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

My view on Victoria Court is the staff are very friendly and caring, nothing seems too much trouble if you ask them to do something good activities for my mum to do. Food seems good, always do special days, bonfire night, Christmas etc. Rooms are adequate for the needs of the residents.

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Review of
Landemere
from Anthony S (Husband of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

My wife is a full-time resident at the Landemere.
She is very happy and settled in a caring and loving environment.
The management and staff are friendly, helpful and responsive and they maintain a homely atmosphere throughout the home.
They do their best to provide varied entertainment and crafts

for the residents and also include their visitors when suitable.
My wife has been a resident in the Landemere for six years and I can honestly say that I have never regretted her being there and I have always thought of my visits to see her and all the staff as a pleasure.
Highly recommended.

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Review of
Landemere
from R H (Respite Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Very impressed, and very relaxed. The staff are lovely, kind and caring.

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Review of
Heather Vale
from Elizabeth W (Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

I have been living here for nineteen months now and I am very happy. The carers are very caring and kind. I have a lovely room with an en-suite, it's like a little bedsit. There is also a big lounge where we can chat or watch television and have activities.

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Review of
Landemere
from H F (Daughter-in-law of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

Everyone is so lovely, always very welcoming, and nearly every time I've been there was always something going on.

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Review of
Landemere
from N F (Son of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff are always very friendly and helpful. My Mother had been very content. I feel very lucky that my Mother is in safe care.

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Care Homes Owned by Anchor in Derbyshire

Anchor Locations in Derbyshire (3)

Anchor Reviews in Derbyshire (163)

Heather Vale

Victoria Court

Landemere

Heather Vale

Heather Vale

Victoria Court

Victoria Court

Heather Vale

Heather Vale

Heather Vale

Heather Vale

Victoria Court

Victoria Court

Victoria Court

Victoria Court

Landemere

Landemere

Heather Vale

Landemere

Landemere

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