Anchor in Durham | 2 Care Homes

Review of
Elderwood
from Donna G (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

Our dad was admitted to Elderwood Care Home in October 2024 and remained in their Care until 11th February 2025 with Parkinson's. He had given up on life due to a family tragedy but the moment we stepped through the doors we knew this would be the place to nurse him back to health. From the Management

Staff, Team-Leaders, Day-time and Night-time carers, the Cleaners and the Maintenance man, they always showed him and ourselves the upmost respect and professionalism, love and kindness. As a result of the care and support he received whilst at Elderwood he has managed to return to his home to live semi-independently. As a family we would like to thank all the staff for giving us our dad back. We would highly recommend Elderwood Care Home and if we could give it a 10 star review we would. So don't let the Sun catch You Crying.

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Review of
The Manor House Barnard Castle
from A A (Cousin of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Our cousins were booked for respite care while one was going for an operation. The staff were very friendly and professional and were able to help with any request/concern made of them in a caring and diplomatic way. Unfortunately I'm not able to answer to the quality of the food or activities but our

elderly cousins thought that Christmas Day was excellent.

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Review of
The Manor House Barnard Castle
from C B (Granddaughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My nana has been in the home for a few years now, she has dementia but this has been a lot more stable since moving here. She is always doing activities and has even been to Harrogate to another care home to do a Christmas cake competition. Her room is always clean and the staff are always very friendly.

The food is lovely and so is the home. We can sleep well knowing she is safe, happy and looked after.

Reply from Debbie Wilson, Acting Home Manager at The Manor House Barnard Castle

Thank you for leaving The Manor House a review. We always love receiving feedback from residents and their families and your time is greatly appreciated. It is our priority here to provide tailored high-quality care within a luxury yet comfortable and homely environment, so we are very pleased to see you have rated Overall Experience as Excellent. Your kind words will be passed on to the team. Thank you!

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Review of
Elderwood
from S A (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Dad took very poorly in December 2024 and chose to remain at Elderwood until he passed away on 2nd January 2025. The care, dignity and support given to him and our family was second to none. Every member of showed genuine love and compassion. Carers mopped his brow, held his hand, stroked his forehead

and whispered words of comfort to him in his final hours. I cannot stress how outstanding the care given was. Dad passed away in peace and with dignity. Words cannot express our gratitude at this very sad time.

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Review of
The Manor House Barnard Castle
from J R (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mother has been in the Manor House for two years, she has made some good friends and she and I think all the staff are amazing always ready to help and support her when she needs them. They provide outstanding meals and if Mam doesn't want what's on the menu they will try to provide what she has

requested. I couldn't fault anything. Thank you Manor House staff.

Reply from Debbie Wilson, Acting Home Manager at The Manor House Barnard Castle

Thank you for leaving The Manor House a review. It's great to see you rate Overall Experience as Excellent. Your feedback is greatly appreciated and will be passed on to all the team!

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Review of
The Manor House Barnard Castle
from Steve C (Son of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My father has been at The Manor House Barnard Castle since the spring of 2024, he has dementia. We looked at a number of homes in advance, The Manor was top of our list and has more than met expectations. Staff are friendly and welcoming and have taken account of a difficult wider family situation we

are dealing with. They have been very flexible. Dad is well cared for, well fed and communication from the home is very good. He seems very settled now.

Reply from Debbie Wilson, Acting Home Manager at The Manor House Barnard Castle

Thank you for leaving The Manor House a review. We pride ourselves on delivering high-quality person-centred care within an environment that is luxurious, comfortable and feels like home. We are grateful to see you have left an excellent review and will be sure to pass your kind words over to the wider team.

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Review of
The Manor House Barnard Castle
from Anthony C (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My father has resided at The Manor House Barnard Castle for 12 months now and I can only find positive words for the whole experience. The care has been outstanding and The Manor House is a home from home. Dad initially thought he was living in a 5* hotel and I have to say the accommodation and service

is not far from this standard. From the moment you walk into the Manor, the greeting is always warm. The open sitting area is most comfortable and tea/coffee on-tap. Enter the wing to my fathers room and communal room, the accommodation, furniture and fittings are fantastic. On the odd occasion my father has been admitted to hospital, key staff members have kept me updated with regular calls and updates. Most impressed.

Reply from Debbie Wilson, Acting Home Manager at The Manor House Barnard Castle

Thank you for leaving The Manor House a review. We always love receiving feedback from residents and their families and your time is greatly appreciated. It is our priority here to provide tailored high-quality care within a luxury yet comfortable and homely environment, so we are very pleased to see you have rated Overall Experience as Excellent. Your kind words will be passed on to the team. Thank you!

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Review of
The Manor House Barnard Castle
from Gary E (Son of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My mother is suffering from the early onset of Alzheimer's disease and required care whilst my wife and I went on holiday.
She had been to The Manor previously and enjoyed her break, so we booked her in for a 2-week stay. The place is very clean, well organised and the staff are fantastic. The food

is excellent. There are plenty of activities for residents to partake in, which Mum enjoyed.
I would not hesitate to recommend the Manor for short or long-term care.

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Review of
The Manor House Barnard Castle
from Sharon H (Niece of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

My auntie has been in The Manor House 2 years, is well cared for with everything she needs. The personal care she receives is absolutely amazing from the staff. The staff is always approachable to ask if anything is bothering you, the manager is absolutely amazing with residents, staff and family members.

I find the care home definitely a 5-star.

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Review of
The Manor House Barnard Castle
from Joanne N (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

I cannot thank the staff enough for the professionalism, support and care provided to my father in his last days. The situation was difficult owing to external factors but despite all that was happening at the time the staff remained resolute and acted solely in the best interest of my father. Their

calmness and efficiency in managing the situation, not least going the extra mile to provide well-needed support to our family was truly appreciated. Thanks to their management and compassion my father received outstanding care ensuring his last few hours were calm and peaceful.

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Review of
The Manor House Barnard Castle
from Anne D (Daughter-in-law of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

My father-in-law spent 3 weeks respite care at the home during August during which he received excellent care. Even though he had incurable bowel cancer, he actually put on weight as he was eating delicious meals, served by people who took the time to cater for his individual needs. He even made it

down to the cafe area where one of his last photos shows him happy and enjoying a latte with friends. This is a photograph we will always treasure. After this period he spent time in hospital, but returned to the home for what transpired to be the last 24 hours of his life. We will always be comforted by the fact that he was, at last, in safe hands, being cared for by people who genuinely wanted the best for him. Each and every carer went way way 'above and beyond' and we were listened to and protected by people who we knew we could trust completely. Lovely people, I would highly recommend.

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Review of
Elderwood
from Michelle C (Daughter of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience

One of the most caring, compassionate and respectful care homes in Darlington. My mum suffers from a poor prognosis of Parkinson's and Lewis Body Dementia and hated the thought of having to leave her home and go into a care home. Elderwood turned that around for my mum. They made her feel welcome, comfortable

and cared for and although not her home, she feels settled here and safe. Well done and thank you for caring for my mum so attentively, staff are amazing.

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Review of
Elderwood
from G J (Friend of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

Our friend has been a resident in Elderwood for nine months and as regular visitors we are impressed with the facilities and the staff who are excellent. Nothing is too much trouble and the level of care is excellent. A place we would be happy to go into ourselves.

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Review of
The Manor House Barnard Castle
from G R (Husband of Resident) published on 26 July 2024

Submitted via Postal Card • Report

Overall Experience

I was happy with the service we received at The Manor House, it was excellent. I would not hesitate to recommend it to anyone when stuck in the position my wife and I found ourselves.

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Review of
Elderwood
from F H (Husband of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience

I have had close contact with the care home between October 2023 and July 2024. My wife had reluctantly agreed to go into this home due to falls and lack of mobility. The staff were very helpful and the management was excellent from the top management through to carers, kitchen staff, and cleaning staff.

I experienced some time as a resident for 9 weeks at Christmas 2023 to keep my wife company at a difficult time. The night staff were exceptional as with the staff. My admiration of care at the home still remains.

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Review of
The Manor House Barnard Castle
from Pam H (Wife of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

My husband came to live in The Manor House on January 3rd 2024. From the moment we entered, I was impressed and reassured by the warm welcome we received. He has settled extremely well due mainly to the caring and patient staff and homely surroundings. When we had to attend the hospital for an operation

they attended to all the arrangements and his follow-up needs. I cannot thank them enough.

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Review of
Elderwood
from C F (Daughter of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

Delighted with mum's care, she has settled so well due to the care of the staff, the quality of food and the environment. Mum is always up and dressed, eating well and is relaxed with the staff. So nice to have more staff and no agency staff who don't know mum.

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Review of
The Manor House Barnard Castle
from John W (Brother of Resident) published on 3 April 2024

Submitted via Website • Report

Overall Experience

I find the staff are great with my sister who has lived here for over a year now. They are knowledgeable in dementia and can anticipate her needs when required. Her room is beautiful and always very clean and tidy, my sister loves the food and she loves the social aspect of living here. There is always

something for her to do. On the whole, my sister enjoys living here and has great relationships with the staff.

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Review of
Elderwood
from Dawn H (Daughter of Resident) published on 14 February 2024

Submitted via Postal Card • Report

Overall Experience

At the beginning we were uncertain of what to expect from my mam coming to stay at Elderwood.
From the moment we stepped into the home we were greeted by the most helpful and kindest staff. My mam felt immediately happy and content to be here.
From then onwards things have just got better. My mam

feels so special and feels like she has so many new friends (staff).
Our family feel so relieved that she is kept so safe.
And the friendly, warm experience which she receives every single day with (all) the staff is an extra bonus. As a family we couldn't be any happier.

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Review of
Elderwood
from C M (Daughter of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

Everyone is always so welcoming. It's like one big family.
My dad feels safe and secure here. The staff are always there when I need them. Thank you so much.

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Care Homes Owned by Anchor in Durham

Anchor Locations in Durham (2)

Anchor Reviews in Durham (119)

Elderwood

The Manor House Barnard Castle

The Manor House Barnard Castle

Elderwood

The Manor House Barnard Castle

The Manor House Barnard Castle

The Manor House Barnard Castle

The Manor House Barnard Castle

The Manor House Barnard Castle

The Manor House Barnard Castle

The Manor House Barnard Castle

Elderwood

Elderwood

The Manor House Barnard Castle

Elderwood

The Manor House Barnard Castle

Elderwood

The Manor House Barnard Castle

Elderwood

Elderwood

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