Anchor in Hertfordshire | 2 Care Homes

Review of
Hazel End Care Home
from B B (Respite Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

My stay in Hazel End was as a temporary resident for respite care due to a lengthy stay in hospital. The care I received has aided my recover while my home was being adapted. The help and kindness shown to me has benefited me greatly.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our overall experience as excellent. We appreciate your comments, and I'll pass your lovely feedback on to our team. We're very pleased that our team at Hazel End helped you to recover. Our team are passionate about providing the best care and a home-from-home for our residents.

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Review of
Layston Grove
from J R (Brother of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

The care, premises, management, staff, food and drink are superb. The effort that goes into every aspect of the resident's care is remarkable. I was so confident that both my brother and sister-in-law were safe and both well looked after. Cannot speak highly enough of Layston Grove. Thank you to all

concerned.

Reply from Samantha Campbell, Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our home as excellent in all areas. Thank you for your lovely feedback regarding our team, which I will circulate. Layston Grove is our residents' home, and we aim to provide the best all-round care experience. It is our pleasure to care for your brother and sister-in-law.

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Review of
Hazel End Care Home
from Clive V (Husband of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

There have been quite a few changes in caring and other staff, but seem to have gone through smoothly without affecting residents. Continuity of staff and routines is of paramount importance to residents suffering from Dementia/Alzheimer's conditions, and this has been handled by management and care

staff most admirably. Thank you

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our care/ support as excellent. We appreciate your kind comments, which I will pass on to my team. We aim to support our residents with colleagues they are familiar with to ensure familiarity and peace of mind.

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Review of
Hazel End Care Home
from Annette S (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

This care home has been fantastic for my mother. She has her every wish granted, by just clicking the call button around her neck. The home always is very caring, both for my mother and myself They are very aware it's not easy for the family either. Unfortunately, my mum isn't interested in participating

in the entertainment that is organised. However, from what I've seen, it always looks enjoyable and gives the residents a lift to be together.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our overall experience as excellent. We appreciate your wonderful comments, which I will ensure my team are aware of. We aim to make day-to-day life as our residents wish and tailor our care to each individual that lives at Hazel End. We are here to support both our residents and their loved ones.

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Review of
Layston Grove
from M O (Son of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

The care that my mother received was excellent throughout the more than four years that she was a resident at Layston Grove. The carers were inspirational people and their kindness and attention, particularly in my mother's final weeks, were exceptional.

Reply from Samantha Campbell, Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our care/ support as excellent. Thank you for your kind comments regarding our team, which I will circulate. It was our pleasure to care for your Mother, and we are always happy to discuss all aspects of our care to ensure that we continuously improve.

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Review of
Hazel End Care Home
from Alan (Son of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident of Hazel End for nearly two years. The surroundings, both internally and externally, are lovely and spacious. The total ambience is very friendly and welcoming. The food is plentiful, with lots of healthy options. The entertainment and social activities are regular and

well organised. But by far the best asset of this care home is the staff. They go out of their way to make us feel part of a big family. They are caring and kind towards the residents (some of whom can be rather challenging), and efficient in carrying out their duties. I would love to mention staff individually in this review but would end up mentioning all of them! The manager should be proud of herself for leading such a fabulous team. I regularly recommend this care home to friends and acquaintances and will continue to do so.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our care/ support as excellent. It's wonderful to read your lovely feedback and I'll pass this on to my team. I'm very proud of the facilities, food and activities that Hazel End offers and to provide high-quality tailored care to each of our residents.

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Review of
Hazel End Care Home
from P L (Daughter-in-law of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

After these initial few weeks, Mum seems to have settled into a happy, safe place. She's making friends and interacting well with staff all of whom have been welcoming and helpful. It's lovely to see Mum smile again.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our home as excellent in all areas. I will pass on your kind comments to our team. We're glad your mum is happy living with us and smiling.

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Review of
Layston Grove
from Lee B (Grandson of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

My Nan stayed there. I came into her room to see her flat out on the bed when the 'carers' gave her breakfast whilst perched on the edge of the bed. Not in her chair like normal or with any support for her back.
She couldn't lift her own body weight and suffering from dementia, so her opinion was mentally

unreliable.
How long had she been there? She couldn't get up, I was even more shocked to discover she did not have her emergency pendant around her neck. So if I hadn't arrived how long would she have been laying there? Possibly choking on her breakfast too! How could she have alerted the staff if I hadn't arrived?
Clearly, I complained, and the same standard responses were received. No suggestion of a refund or sorts for such a potentially catastrophic level of 'care'. The purpose of me writing this review is to offer a warning to anyone considering this care home. Why risk placing your most vulnerable in such an unpredictable, basic and disrespectful level of care.

Reply from Laura White, District Manager at Layston Grove

Thank you for your review. We take all feedback and concerns very seriously at Layston Grove, where the wellbeing and safety of our residents is our priority. I am sorry to see that you were not satisfied with the care received at our home. Our internal complaints process has been followed and an outcome was finalised.

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Review of
Layston Grove
from K M (Daughter of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

This truly is an exceptional home. Clean, tidy and well looked after. The care provided is second to none. The staff regularly go above and beyond looking after the residents but the family is well. From the lady on reception to the seniors to the manager, an amazing care team in between, my mum receives

outstanding care and is very happy and settled at Layston Grove. Would not hesitate putting a loved one in Leiston Grove and making it their new home.

Reply from Samantha Campbell, Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our overall experience as excellent. We really appreciate your lovely feedback regarding colleagues at Layston Grove, which I will circulate. We're pleased that your mum is happy living at Layston Grove and that you're pleased with her care. We care for our residents as individuals and we are also always here to help loved ones.

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Review of
Layston Grove
from T G (Daughter of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

Friendly staff from reception to carers. My mum's room is kept clean and tidy every day. Mum is fully supported by the amazing care team. Sometimes she may comment that the food could be better. The bedroom is very hot so perhaps an upgrade to have air conditioning would be good for the future.

Reply from Lisa Galloway, Regional Support Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our care/support as excellent. Thank you for your lovely feedback regarding our team, which I will let everyone know. Our menus are arranged with our resident's input, depending on preferences and dietary requirements. We always offer a range of alternative meals to our menus, should our residents prefer something different. Our rooms have individual temperature controls to suit each resident. We're aware a fan has now been put in your Mum's room. We're always happy to discuss all aspects of care at Layston Grove.

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Review of
Layston Grove
from Karen P (Daughter of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

Well, what can I say but thank you so very much for a wonderful successful happy visit. My mum went upstairs for a clothing shopping trip. A beautiful range of clothes and Mum chose her own. 2 pairs of trousers, pull on, 3 short-sleeved jumpers immensely soft and a long-sleeved cardigan on order. All

clothes were taken to the laundry immediately following purchase for labelling. What an incredible care home. I drove for 3 hours but today an accident and heavy rain. However, I leave a very happy 93-year-old lady who made her own choices. As a carer of many years, this has been such an incredible visit and so worthwhile. Thank you to an amazing team of staff.

Reply from Lisa Galloway, Regional Support Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our staff as excellent. Thank you for your lovely feedback, which I'll share with our team. We're pleased that your mum is happy living at Layston Grove and that you enjoyed your visit to us. We aim to arrange activities which our residents enjoy and support everyone to make their own decisions wherever possible.

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Review of
Layston Grove
from Amalia M (Daughter of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience

I called ahead to let the staff know I would be visiting my mother with a bucket of flowers to say how grateful we are as a family for all the care, love and even a birthday cake recently. My mind is always peaceful and our mother told one of my children never to worry as everyone is so kind and she

never wants for anything. A huge thank you.

Reply from Samantha Campbell, Home Manager at Layston Grove

Thank you for taking the time to review Layston Grove, we are pleased that you rate our overall experience as excellent. We really appreciate the kind comments about the care your mother receives from us, which I will pass on to the team. We are pleased to hear that your mother is happy living here with us at Layston Grove and that it has given you peace of mind. We always appreciate feedback, to enable us to continuously improve our service.

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Review of
Layston Grove
from J B (Daughter of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience

My dear mum, aged 93, has been at Layston Grove since the start of 2024. She settled in very quickly, although she has Alzheimer's and is not a naturally sociable person. She loves her room, appears to enjoy the food and is eating and drinking much more than when she was at home with carers visiting.

She is encouraged to join in with suitable activities, has her hair done regularly in the on-site hairdressers and sees a GP in the home if required. I visit regularly and always find the staff to be cheerful, watchful and respectful of residents' needs and wishes. The home is beautifully decorated and furnished and appears to be very well maintained and managed. I am very grateful my Mum has been able to move into Layston Grove and only wish she could have been there sooner!

Reply from Samantha Campbell, Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our overall experience as excellent. We really appreciate your kind comments regarding our team, which I will pass on. We're pleased that your mum is happy living at Layston Grove and enjoying life as she wishes. We always appreciate feedback, to enable us to continuously improve our service.

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Review of
Layston Grove
from Karen P (Daughter of Resident) published on 11 July 2024

Submitted via Website • Report

Overall Experience

From viewing the home which we found by chance and the difficulties encountered trying to get mum to view the home to respite care then moving to a full-time resident. We cannot fault anything. The staff are all amazing and incredibly caring, kind and compassionate. I have complete peace of mind that

my mum is looked after and enjoying her later years in a wonderful environment.

Reply from Samantha Campbell, Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our home as excellent in all areas. We really appreciate your kind comments regarding our team, which I will pass on. We're pleased that your mum is happy living at Layston Grove and that you have peace of mind. We always appreciate feedback, to enable us to ensure our residents enjoy daily life as they wish.

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Review of
Hazel End Care Home
from J C (Resident) published on 21 June 2024

Submitted via Postal Card • Report

Overall Experience

My 2 months in this care home have been favourable, especially due to the help from the staff members.
The guidance and health care has been very very supportive and personal to me. I have enjoyed the activities with the rest of the members of staff and residents here. The quality of the facilities

available adds to the overall enjoyment of my time here. It's a very nice home to stay in.

Reply from Claire Sparks, Home Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End Care Home. We are pleased to hear that you rate our home as excellent in all areas. I will pass on your kind comments to all colleagues at Hazel End. I am so happy to hear that you feel very supported by us and that you're enjoying the activities with everyone. If you ever want to make any recommendations or need any more support with anything, please feel free to let me know.

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Review of
Hazel End Care Home
from Elaine T (Daughter of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

My father moved into Hazel End in September last year and as he was 99 and still living independently, we had started looking at the possibility of him moving into a care home and when a room became available, we were not going to let the opportunity pass him by.
At first, he didn't want to stay (I

believe he was home sick sadly), but this was not the case for long and gradually he has become part of the Hazel End family.
He has so many friends there, both residents and staff and once more, he is somebody and not just an old man living on his own.
He loves the exercise classes there, adores his cheeky chats with the staff and is so happy with the folk who he shares a table with at meal times.
We are convinced that if he hadn't made this move, that he would not longer be with us, but he is and he is absolutely thriving and looking forward to turning 100 in a couple of days.
We cannot thank the staff enough, for their kindness, compassion, patience and professionalism, you're amazing.

Reply from Claire Sparks, Home Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End we are so happy that your father has settled in so well with us, and that your overall experience with us, has been excellent. We are so glad, you're pleased with our home and our lovely staff, and I will pass your kind comments on to my team. We hope he enjoyed his 100th birthday with us. We are overjoyed that he decided to become a part of the Hazel End family. We always appreciate feedback to ensure our residents enjoy their daily life as they wish. If you need anything, my door is always open.

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Review of
Hazel End Care Home
from N R (Son of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

The home has stimulated my dad and kept him going for the last couple of years but it's the little things that have stopped me give excellent all round. I've had to remind cares on more than one occasion to do things that I don't find acceptable.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to provide feedback on Hazel End care home and we are pleased that you rate our staff as excellent. We appreciated meeting with you in person to review your dad's care plan and it is our pleasure that he lives in our home. My door is always open to discuss all aspects of care and day-to-day life at our home.

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Review of
Hazel End Care Home
from L P (Daughter of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience

Hazel End is a very welcoming and friendly home. The home is of a very high standard in care, cleanliness, private facilities and friendly communal areas.
The medical care and support are very good and any NHS service is arranged quickly whenever needed.
For me, one of the best facilities is the

lifestyle ladies, who offer residents daily activities to keep them active and entertained.
I love reading the daily social posts which provide comfort whenever I spot my mother taking part. The lifestyle team celebrates any special day, holiday, or birthday so something is happening every day.
The food is mostly very good.
Both mum and I find the staff very helpful, friendly and supportive.

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Review of
Hazel End Care Home
from Susie S (Cousin of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience

Our relative has been at Hazel End for 16 months and is a different person. The home is very well run and all the staff who are caring, kind and helpful to residents and visitors are dedicated to their work showing passion in all they do. The medical and personal care is very good. All rooms are clean,

bright and airy and the communal areas are spacious. There is a Garden Room which is quiet and peaceful, cinema room for film shows or musical singalongs, a tea room and hairdressers. The chef is very good providing a well-balanced choice of nutritional meals and snacks often from different cultures. Entertainment is excellent, there is always something going on ie, birthday celebration or special occasion, craft group, exercise classes and various games there is something for everyone if they wish to participate. Relatives and friends are also invited and encouraged to join in. We are very satisfied with the overall care received and would highly recommend this lovely care home.

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Review of
Hazel End Care Home
from E L (Daughter of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience

My mum has been at Hazel End just over 3 years. All the staff are very friendly and helpful, reassuring and understanding. Always care staff available to discuss any concerns. Such attention to detail with the decoration and furniture in all rooms. With plenty of activities to keep residents occupied

and involved both physically and mentally.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our care/ support as excellent. We're glad you're pleased with our home and I will pass your lovely comments to my team. I'm proud of the facilities and activities offered at Hazel End and we always appreciate feedback to enable us to ensure our residents enjoy daily life as they wish.

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Care Homes Owned by Anchor in Hertfordshire

Anchor Locations in Hertfordshire (2)

Anchor Reviews in Hertfordshire (132)

Hazel End Care Home

Layston Grove

Hazel End Care Home

Hazel End Care Home

Layston Grove

Hazel End Care Home

Hazel End Care Home

Layston Grove

Layston Grove

Layston Grove

Layston Grove

Layston Grove

Layston Grove

Layston Grove

Hazel End Care Home

Hazel End Care Home

Hazel End Care Home

Hazel End Care Home

Hazel End Care Home

Hazel End Care Home

Awards / Recognitions (3)

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