Anchor in Kent | 1 Care Home

Review of
Canterbury House
from Melanie J (Daughter of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother moved into Canterbury House last year and this was her first Christmas here. I live abroad and was unable to get home but was delighted to say she had a wonderful time. There were many activities laid on and Mum was never on her own and felt part of a big family. The home always makes a fuss

of the residents when it is their birthdays, with gift and cake and as Mum's Birthday is in December, she had a double happy time. Thank you to everyone for their wonderful care.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our overall experience as excellent. We appreciate your lovely feedback, which I will pass on to my team. We enjoy celebrating special occasions with our residents and their loved ones and aim to arrange activities to suit everyone.

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Review of
Canterbury House
from Heather T (Daughter-in-law of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

The staff as usual were exemplary. The home was clean and inviting. I received a very warm welcome plus the offer of a drink almost immediately.
All the residents looks happy and well care for and the atmosphere in the home was calm and inviting.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our staff as excellent. Thank you for your kind comments, which I will pass on to my team. We're pleased that you feel welcome at Canterbury House, where we aim to make this our residents home.

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Review of
Canterbury House
from J T (Wife of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

Family and friends are impressed with the home and facilities. The staff are consistently welcoming, helpful, polite, friendly and genuinely caring. The staff know your name and it feels homely and relaxed.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate all areas of our home as excellent. Your feedback is really appreciated, and I'll pass this on to my team. We're pleased that your husband feels at home at Canterbury House and you are pleased with our colleagues and our home.

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Review of
Canterbury House
from Fiona W (Daughter of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

This is a good care home however there are issues with staff shortages affecting the wait for personal care and the lack of a full time chef. Mum doesn't particularly like the food however I do understand that most residents prefer traditional meals.
The carers are wonderful. However relatively well

residents, like my mother, are often pushed to be bottom of the list for showers and washes as staff are very busy.
Mum loves all the staff and spends most of her time with them in preference to the other residents.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our staff as excellent. Our residents' care and safety are our priority. We use a dependency tool to ensure that there are enough colleagues on each shift to meet the care needs of our residents. At our recent relatives' meeting, recent changes to our catering team were discussed. We aim to create menus with our residents' input and always provide alternative options if meals are not to our residents' tastes and preferences. We also aim to support our residents with personal care as they wish and in a timely manner. Please feel free to contact me regarding all aspects of care at Canterbury House, my door is always open.

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Review of
Canterbury House
from Jane C (Daughter of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

I have to say that Canterbury House feels like my mum's home now. I never worry about her after I have left. I cannot comment on the food but I know there have been problems with chefs. I think the menu needs to be basic food that older people like even if it doesn't sound fancy - casserole, roasts,

nice homemade pies, and bread and butter pudding, apple crumble but made with good quality ingredients so that they have flavour and nutrition. Also I would like more bingo and quizzes, there is a lot of craft which my mum has never done. Also it would be nice if each say Wednesday a different person had a nice soak in the bath which is something they could look forward to. My mum is very particular and I think they are very patient with her. The lounge carpet could be cleaned more regularly perhaps overnight when they have left to go to bed. The air conditioning was rarely on during the summer and I had to buy a fan for my mum.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our care/support as very good. We discussed recent changes to our catering team at our recent relatives' meeting. We aim to create menus with our residents' input and always provide alternative options if meals are not to our residents' tastes and preference. Residents also help shape our daily, weekly and monthly events and activities. Our team do however respect our residents' wishes if they do not wish to participate and aim to spend one to one time when possible. The carpets are scheduled to be cleaned in the next few days and we have a daily cleaning programme throughout Canterbury House. Electric fans were provided in each residents' room throughout the summer if these were requested. I'm always happy to discuss all aspects of Canterbury House at a mutually convenient time.

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Review of
Canterbury House
from Andrew W (Son of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

My mum has been in Canterbury House Care Home for 10 months now, and after her getting adjusted to being looked after, which was difficult as she'd been self sufficient before going in there, the care, support, facilities and the staff are excellent and go the extra mile for supporting mum. Can't recommend

this home enough.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate all areas of our care home as excellent. We really appreciate your kind words, and I will make sure that my team is aware of this feedback. We understand that the journey into care is not always easier so we provide tailored care to each of our residents and we are also here to support loved ones as needed.

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Review of
Canterbury House
from P J (Wife of Resident) published on 8 April 2024

Submitted via Postal Card • Report

Overall Experience

My husband had 2 weeks respite care at Canterbury House. I felt very confident in the staff's ability to look after him and manage his care, the assessment was very thorough. The environment was very clean and food was good. There were plenty of activities, but it always felt like a calm environment

when I visited. Overall, I have been very happy that my husband has had a good experience for his first time in a residential care setting. Thank you!

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

We are delighted to hear that your experience of Canterbury House has been a good one. My team are so passionate and committed to providing the very best of every aspect of care. I appreciate you sharing your feedback with us.

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Review of
Canterbury House
from John P (Husband of Resident) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience

Always a worry organising respite breaks for my wife and the worry about the care she would receive. No problems here, a wonderful, bright and happy environment, caring, professional staff. She couldn't be in better hands. A big thank you to everyone involved.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your wonderful feedback, I shall pass your thanks on to the team. Happy New Year.

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Review of
Canterbury House
from Roger L (Son of Resident) published on 5 December 2023

Submitted via Website • Report

Overall Experience

Sadly I have lost both my parents now this year, my Father in May and my Mother more recently in November.
I must write to thank all the staff and management at the Canterbury House Care Home for all the love, affection, care and attention that they always gave to my Mum and Dad since they were residents

in October 2021 right up to the time they passed away.
Nothing was ever too much trouble for the staff, they were always very professional and so helpful especially when my Mother was receiving her dementia end-of-life care towards the end.
I congratulate all the 'team' and really appreciate all that they did for my parents during their stay.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your very kind words. It was a pleasure to care for your parents, and it is so thoughtful of you to send us this review.

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Review of
Canterbury House
from M W (Wife of Resident) published on 16 October 2023

Submitted via Postal Card • Report

Overall Experience

I have found this home and staff to be kind, respectful and caring, not only to residents but to visitors also.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your kind words, we are delighted to hear that you rate our team so highly.

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Review of
Canterbury House
from Linda H (Daughter of Resident) published on 21 September 2023

Submitted via Postal Card • Report

Overall Experience

My mother is in Canterbury House for respite care with a view to permanent residency in due course.
So far, I am thrilled with the level of care, understanding and attention from the staff. Canterbury House is exceptionally clean with beautifully designed rooms and common areas. Mother has settled

in well, just after six days asking, a longer stay is possible. I am encouraging her to join in with activities that are varied and well thought out. Everything is delightful!

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for taking the time to share your feedback. We are delighted to hear that you are happy with the care provided at Canterbury House.

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Review of
Canterbury House
from Pamela D (Resident) published on 21 September 2023

Submitted via Postal Card • Report

Overall Experience

From the moment I arrived, which was 8 days ago, I seem to fit in instantly. From that moment, I felt most welcome. Since then, my care was faultess. Nothing seems to be any trouble at all to the staff. I am well informed of any activities that are going on. I felt like I was part of the family straightaway.

In fact, I am here for 2 weeks and enjoying it so much so far that I have already asked my daughter if I could stay another week, which has been agreed.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your very kind words, we are absolutely delighted that you have extended your stay, and equally delighted that you feel so at home here.

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Review of
Canterbury House
from Doug A (Son of Resident) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience

From the song popularised by Frank Sinatra 'New York, New York'.
So good they named it twice - Canterbury House. Canterbury House.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Fabulous song, a fabulous review. Thank you so much for bringing a smile to our faces with your witty and complimentary review.

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Review of
Canterbury House
from M D (Sister of Resident) published on 4 August 2023

Submitted via Postal Card • Report

Overall Experience

The premises is always clean and tidy. All the staff are welcoming and helpful. Those I know well greet me by name. Any issue raised is dealt with promptly and efficiently. The office staff are very helpful with recommendations and suggestions e.g. recently a mobile dentist. Residents are cared for

with thoughtfulness.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for taking the time to review Canterbury House and for your kind words, I am delighted to know that you are impressed with our service and that you value the care provided by my team.

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Review of
Canterbury House
from T C (Daughter of Resident) published on 28 July 2023

Submitted via Postal Card • Report

Overall Experience

Such a happy and positive environment. Dad is so settled as a resident. There is so much for the people staying at Canterbury House to do. Wonderful black tie evening, singing and dancing this month. The food is amazing. The rooms are beautiful and the staff are so caring. We feel Dad is cared for in

the way he needs to meet all his needs.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for your lovely review of Canterbury House. We are very pleased that Dad enjoys living at Canterbury House and we are proud of the care and activities that we provide. I will ensure that your kind feedback is passed on to our team.

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Review of
Canterbury House
from Karen M (Daughter of Resident) published on 18 July 2023

Submitted via Website • Report

Overall Experience

Amazing staff and care home. My 97-year-old mum has been living at Canterbury House Care Home for ten months and the care she has received has been really great. She can be a difficult lady and is very feisty but the staff all love her. She was quite ill when she went to live at Canterbury House but

she looks great now. The staff are always happy and cheerful and it makes a bright and relaxed environment. They do whatever they can to make her happy and 99% of the time...it works, an achievement in itself. The facilities there are excellent, compared to other care homes in the area. The management at the home are lovely, although I can't mention names, they know who they are! Thank you everybody at Canterbury House, Faversham.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we really appreciate your kind words and are so glad your mum has settled so well with us.

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Review of
Canterbury House
from Bronwyn C (Stepdaughter of Resident) published on 12 July 2023

Submitted via Postal Card • Report

Overall Experience

This is my fourth visit to Canterbury House Care Home. Each time I've been impressed by the welcoming environment, caring staff and very clean. My stepmother is very happy here and makes full use of the afternoon activities.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we are so glad you love our home.

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Review of
Canterbury House
from Terence C (Friend of Resident) published on 20 June 2023

Submitted via Postal Card • Report

Overall Experience

Staff are very helpful and friendly. Activities are really good.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we are so glad you love our home.

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Review of
Canterbury House
from B G (Resident) published on 20 June 2023

Submitted via Postal Card • Report

Overall Experience

After a short stay, I decided that after such care I could not go home and struggle alone and so decided to be permanent. I am impressed by all aspects - care, cleanliness, food etc.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we really value your kind words.

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Review of
Canterbury House
from Kim C (Friend of Resident) published on 9 June 2023

Submitted via Postal Card • Report

Overall Experience

Been to visit friends and found they are so happy and being treated so well. The staff are excellent at their job, so clean and caring. Food looks amazing every time I have visited, nothing is too much trouble. I would recommend it as a lovely care home.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we appreciate your kind words. We are so glad you love our care home.

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