Anchor in Kent | 1 Care Home

Review of
Canterbury House
from R C (Son of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Living in another county, I only get to visit my mother at different times of the year, but on each visit I found the staff accommodating, and impressed with their ability to remember all the residents names! The rooms are services daily, and cleaning is a constant. However sometimes on arrival it can

take several minutes to enter the building in nobody is on reception and someone has been sitting just inside the doors unaware of us trying to enter. Overall it is a warm caring establishment and a joke can be shared with the staff too!

Reply from Rachel Dadwa-As, Home Manager at Canterbury House

Thank you for taking the time to leave Canterbury House a review. We are pleased you have rated our Staff as excellent and are happy with the Overall Experience. Our building is always secure to ensure everyone who enters can not only be welcomed but also checked in and verified for safety and security reasons. We apologise this has resulted in a wait time to enter the building and this is something we will look into and try to improve. We always welcome feedback so please don't hesitate to speak with me should you have any concerns at any point. Thank you again for your kind words which will be passed on to the team. We hope to see you again soon!

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Review of
Canterbury House
from Christine W (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

My father has to be taken to hospital the day after he became a resident. I cannot fault the way the care home staff dealt with this. He was reassured all the way and I had frequent phone calls to keep me updated. He was back in his new home the next day and able to start the settling in process. Whilst

most residents seem to enjoy watching TC in the lounge it is nice that there is somewhere quiet that is available for him to sit and read his book, whilst still being in a communal area. I find this comforting to know that he is not isolating himself in his room.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our overall experience as excellent. We appreciate your comments, and I'll pass your lovely feedback on to our team. We're proud to provide individual care and support to suit the care needs and interests of each of our residents.

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Review of
Canterbury House
from S C (Wife of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff are kind and caring but often very stretched - more staff would be better on dementia floor. Management is good and responsive to any queries or concerns.
Laundry service has improved, however cleaning is not always ideal e.g food under sofas in lounge for several days, residents toilet needs

more frequent monitoring (hard to keep up!). Overall the experience is positive and my husband is happy and well looked after.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased you rate our safety/ security as excellent. Thank you for your kind comments regarding the conduct of our team. I appreciate having the time to discuss the issues raised with you in person, and that you acknowledged our cleaning has improved. We will continue to ensure our housekeeping schedules meet the needs of our residents. The care and wellbeing of our residents is our priority, where we use a dependency tool to calculate our staffing levels to ensure we can meet our residents needs.

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Review of
Canterbury House
from Jane C (Partner of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

My partner has been in Canterbury House since November 2021 but recently his condition (parkinson's and dementia) has deteriorated. The staff have all coped with him very well, they are caring, compassionate and very helpful. They keep me informed of any changes in his condition, and of any OP visits.

The manager is very approachable and always happy to answer question and discuss his care needs. The whole staff are lovely to me when I visit and I am confident that my partner is in good hands is treated with respect. Very happy with everything at Canterbury House.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our care/ support as excellent. Thank you for your kind comments regarding our team, which I will circulate. It's our pleasure to care for your partner. At Canterbury House, we aim to provide the best care with compassion and kindness and provide support to loved ones as needed.

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Review of
Canterbury House
from C F (Son of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

My 97 year old mother to Canterbury House six months ago, initially on respite after a hospital visit. Despite being incredibly anxious initially mother has settled well and is very proud of her room. She partakes of many of the activities arrange and particularly enjoys games and knit and natter group.

She enjoys the food and eats well. Mum recently told me that she finds all the care staff are good to her and treat her well. As a family, we are pleased with the way mum has settled in and is flourishing.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our home as excellent in all areas. Thank you for your kind comments, which I'll circulate to my team. We're really pleased to care for your Mother, that she has settled in at Canterbury House and that your Mother is enjoying an improved quality of life.

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Review of
Canterbury House
from Melanie J (Daughter of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother moved into Canterbury House last year and this was her first Christmas here. I live abroad and was unable to get home but was delighted to say she had a wonderful time. There were many activities laid on and Mum was never on her own and felt part of a big family. The home always makes a fuss

of the residents when it is their birthdays, with gift and cake and as Mum's Birthday is in December, she had a double happy time. Thank you to everyone for their wonderful care.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our overall experience as excellent. We appreciate your lovely feedback, which I will pass on to my team. We enjoy celebrating special occasions with our residents and their loved ones and aim to arrange activities to suit everyone.

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Review of
Canterbury House
from Heather T (Daughter-in-law of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

The staff as usual were exemplary. The home was clean and inviting. I received a very warm welcome plus the offer of a drink almost immediately.
All the residents looks happy and well care for and the atmosphere in the home was calm and inviting.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our staff as excellent. Thank you for your kind comments, which I will pass on to my team. We're pleased that you feel welcome at Canterbury House, where we aim to make this our residents home.

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Review of
Canterbury House
from J T (Wife of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

Family and friends are impressed with the home and facilities. The staff are consistently welcoming, helpful, polite, friendly and genuinely caring. The staff know your name and it feels homely and relaxed.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate all areas of our home as excellent. Your feedback is really appreciated, and I'll pass this on to my team. We're pleased that your husband feels at home at Canterbury House and you are pleased with our colleagues and our home.

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Review of
Canterbury House
from Fiona W (Daughter of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

This is a good care home however there are issues with staff shortages affecting the wait for personal care and the lack of a full time chef. Mum doesn't particularly like the food however I do understand that most residents prefer traditional meals.
The carers are wonderful. However relatively well

residents, like my mother, are often pushed to be bottom of the list for showers and washes as staff are very busy.
Mum loves all the staff and spends most of her time with them in preference to the other residents.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our staff as excellent. Our residents' care and safety are our priority. We use a dependency tool to ensure that there are enough colleagues on each shift to meet the care needs of our residents. At our recent relatives' meeting, recent changes to our catering team were discussed. We aim to create menus with our residents' input and always provide alternative options if meals are not to our residents' tastes and preferences. We also aim to support our residents with personal care as they wish and in a timely manner. Please feel free to contact me regarding all aspects of care at Canterbury House, my door is always open.

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Review of
Canterbury House
from Jane C (Daughter of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

I have to say that Canterbury House feels like my mum's home now. I never worry about her after I have left. I cannot comment on the food but I know there have been problems with chefs. I think the menu needs to be basic food that older people like even if it doesn't sound fancy - casserole, roasts,

nice homemade pies, and bread and butter pudding, apple crumble but made with good quality ingredients so that they have flavour and nutrition. Also I would like more bingo and quizzes, there is a lot of craft which my mum has never done. Also it would be nice if each say Wednesday a different person had a nice soak in the bath which is something they could look forward to. My mum is very particular and I think they are very patient with her. The lounge carpet could be cleaned more regularly perhaps overnight when they have left to go to bed. The air conditioning was rarely on during the summer and I had to buy a fan for my mum.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our care/support as very good. We discussed recent changes to our catering team at our recent relatives' meeting. We aim to create menus with our residents' input and always provide alternative options if meals are not to our residents' tastes and preference. Residents also help shape our daily, weekly and monthly events and activities. Our team do however respect our residents' wishes if they do not wish to participate and aim to spend one to one time when possible. The carpets are scheduled to be cleaned in the next few days and we have a daily cleaning programme throughout Canterbury House. Electric fans were provided in each residents' room throughout the summer if these were requested. I'm always happy to discuss all aspects of Canterbury House at a mutually convenient time.

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Review of
Canterbury House
from Andrew W (Son of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

My mum has been in Canterbury House Care Home for 10 months now, and after her getting adjusted to being looked after, which was difficult as she'd been self sufficient before going in there, the care, support, facilities and the staff are excellent and go the extra mile for supporting mum. Can't recommend

this home enough.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate all areas of our care home as excellent. We really appreciate your kind words, and I will make sure that my team is aware of this feedback. We understand that the journey into care is not always easier so we provide tailored care to each of our residents and we are also here to support loved ones as needed.

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Review of
Canterbury House
from P J (Wife of Resident) published on 8 April 2024

Submitted via Postal Card • Report

Overall Experience

My husband had 2 weeks respite care at Canterbury House. I felt very confident in the staff's ability to look after him and manage his care, the assessment was very thorough. The environment was very clean and food was good. There were plenty of activities, but it always felt like a calm environment

when I visited. Overall, I have been very happy that my husband has had a good experience for his first time in a residential care setting. Thank you!

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

We are delighted to hear that your experience of Canterbury House has been a good one. My team are so passionate and committed to providing the very best of every aspect of care. I appreciate you sharing your feedback with us.

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Review of
Canterbury House
from John P (Husband of Resident) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience

Always a worry organising respite breaks for my wife and the worry about the care she would receive. No problems here, a wonderful, bright and happy environment, caring, professional staff. She couldn't be in better hands. A big thank you to everyone involved.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your wonderful feedback, I shall pass your thanks on to the team. Happy New Year.

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Review of
Canterbury House
from Roger L (Son of Resident) published on 5 December 2023

Submitted via Website • Report

Overall Experience

Sadly I have lost both my parents now this year, my Father in May and my Mother more recently in November.
I must write to thank all the staff and management at the Canterbury House Care Home for all the love, affection, care and attention that they always gave to my Mum and Dad since they were residents

in October 2021 right up to the time they passed away.
Nothing was ever too much trouble for the staff, they were always very professional and so helpful especially when my Mother was receiving her dementia end-of-life care towards the end.
I congratulate all the 'team' and really appreciate all that they did for my parents during their stay.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your very kind words. It was a pleasure to care for your parents, and it is so thoughtful of you to send us this review.

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Review of
Canterbury House
from M W (Wife of Resident) published on 16 October 2023

Submitted via Postal Card • Report

Overall Experience

I have found this home and staff to be kind, respectful and caring, not only to residents but to visitors also.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your kind words, we are delighted to hear that you rate our team so highly.

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Review of
Canterbury House
from Linda H (Daughter of Resident) published on 21 September 2023

Submitted via Postal Card • Report

Overall Experience

My mother is in Canterbury House for respite care with a view to permanent residency in due course.
So far, I am thrilled with the level of care, understanding and attention from the staff. Canterbury House is exceptionally clean with beautifully designed rooms and common areas. Mother has settled

in well, just after six days asking, a longer stay is possible. I am encouraging her to join in with activities that are varied and well thought out. Everything is delightful!

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for taking the time to share your feedback. We are delighted to hear that you are happy with the care provided at Canterbury House.

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Review of
Canterbury House
from Pamela D (Resident) published on 21 September 2023

Submitted via Postal Card • Report

Overall Experience

From the moment I arrived, which was 8 days ago, I seem to fit in instantly. From that moment, I felt most welcome. Since then, my care was faultess. Nothing seems to be any trouble at all to the staff. I am well informed of any activities that are going on. I felt like I was part of the family straightaway.

In fact, I am here for 2 weeks and enjoying it so much so far that I have already asked my daughter if I could stay another week, which has been agreed.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your very kind words, we are absolutely delighted that you have extended your stay, and equally delighted that you feel so at home here.

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Review of
Canterbury House
from Doug A (Son of Resident) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience

From the song popularised by Frank Sinatra 'New York, New York'.
So good they named it twice - Canterbury House. Canterbury House.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Fabulous song, a fabulous review. Thank you so much for bringing a smile to our faces with your witty and complimentary review.

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Review of
Canterbury House
from M D (Sister of Resident) published on 4 August 2023

Submitted via Postal Card • Report

Overall Experience

The premises is always clean and tidy. All the staff are welcoming and helpful. Those I know well greet me by name. Any issue raised is dealt with promptly and efficiently. The office staff are very helpful with recommendations and suggestions e.g. recently a mobile dentist. Residents are cared for

with thoughtfulness.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for taking the time to review Canterbury House and for your kind words, I am delighted to know that you are impressed with our service and that you value the care provided by my team.

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Review of
Canterbury House
from T C (Daughter of Resident) published on 28 July 2023

Submitted via Postal Card • Report

Overall Experience

Such a happy and positive environment. Dad is so settled as a resident. There is so much for the people staying at Canterbury House to do. Wonderful black tie evening, singing and dancing this month. The food is amazing. The rooms are beautiful and the staff are so caring. We feel Dad is cared for in

the way he needs to meet all his needs.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for your lovely review of Canterbury House. We are very pleased that Dad enjoys living at Canterbury House and we are proud of the care and activities that we provide. I will ensure that your kind feedback is passed on to our team.

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