Anchor in Merseyside | 6 Care Homes

Review of
Sandstones
from D D (Wife of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been in Sandstones Care Home since May 2024. Right from the start the staff were helpful, caring and understanding it's not easy when someone you love can't be cared for at home any more but the management and staff have made it easier to accept. They have become part of our family and

we thank them for that they are always available when needed service with a smile.

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Review of
Sandstones
from J C (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Mum has been a resident since last year, we were struggling to find somewhere suitable, some of the places we looked at weren't good, we were so lucky to find sandstones.
She's been very well looked after since arriving there, we feel reassured that she's in safe hands, it's taken the worry & stress

off us.

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Review of
Sandstones
from Debby F (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

We have nothing but praise for the wonderful staff at Sandstones who show such care to all residents, my Dad has dementia and he's always treated with kindness and dignity - would highly recommend this nursing home.

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Review of
Thomas Henshaw Court
from B T (Friend of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

A very positive visit, every person on the staff was polite, friendly and helpful.

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Review of
Sandstones
from C H (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

An extremly welcoming environment making all feel at home. How the staff (all of them) manage to stay so happy and upbeat all the time I do not know. All staff are clearly well trained and appear to be happy in their roles, they provide a real home from home atmosphere. I consider Sandstones to be well

managed providing dignity, support and fun for everyone.

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Review of
Sandstones
from P R (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

We moved my mum into Sandstones after having to move her from another home where she had been happy. However, finances meant we had to move her in March 2024. The support to enable her to settle was second to none. Staff were always on hand to support her and us as a family. She is really happy, loves

the room that she has and really feels like she is in her own home. The food is really excellent care and support are fantastic and communication between the home and our family is excellent. Thank you to all staff you are stars!

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Review of
Birkenhead Court
from S H (Wife of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been in Birkenhead Court for the last 3 months. I have been very pleased with the care he has been given. All the staff are always friendly and helpful. I would recommend Birkenhead Court as a very good care home.

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Review of
Birkenhead Court
from M J (Son of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

I've been really impressed with Birkenhead Court since my mum moved there in January from another home. From the initial visit, through to actually getting her into her room on the first day, I could not have asked for any better. On the various visits I've subsequently made, all the staff seem really

friendly and nothing it too much trouble to ask. The carers have even been able to get her walking from her room to the lounge area, something I would not have considered possible previously.

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Review of
Upton Grange
from Pam T (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

A very happy care home. Dad has been here since August 2024 and the difference in him is amazing. It took a while for him to settle into his new home but with the encouragement, care and compassion from the staff he finally got there. I could not think of a negative thing to say about Upton Grange.

It was the hardest decision ever to put Dad into a care home, but I am so happy I chose this one, as Dad's forever home. Well done to all the staff. It is lovely to see happy chants whenever I visit Dad.

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Review of
Upton Grange
from J K (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Dad has been at Upton Grange for three months now. He has settled in extremely well and is cared for like one of their own. I cannot commend the staff enough for their hard work and dedication. They provided numerous daily activities over the Christmas period that Dad really enjoyed. I feel secure in

the knowledge that he is being looked after.

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Review of
Birkenhead Court
from Lisa P (Daughter of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

I can't praise this care home enough for the love and care they showed my mum during her stay. From my initial contact, when we were deciding on options for Mum's care, to the outstanding detail they showed in caring for her at her end of life, each staff member was an angel sent.
The environment,

facilities, activities and nutrition/hydration are high priorities with the residents' and families' needs at the centre of all they do. Mum was the most settled and happy we had seen her for months. I was kept up to date on visits on her welfare and when her health declined, the staff were there every step of the way making sure she was cared for with dignity and love.
My dear mum passed away in November and if it wasn't for the attentive nature of the staff, working with the family to ensure her palliative stages of care were met, I have no doubt Mum's passing would not have been as peaceful. The whole family were extremely well supported and our needs were equally cared for during Mum's time at the home.

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Review of
Birkenhead Court
from G C (Son of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

My mum came into the care home, very frail and disorientated.
A couple of months on, she has gained weight, gets 24 hour support and is starting to look like "old mum" used to.
I cannot praise the staff enough for their support of the residents and standard of care provided.
Thank you for helping

my mum with her dementia and recommend Birkenhead Court to any family seeking assistance.

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Review of
Birkenhead Court
from Helen R (Daughter of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience

My mum has been at Birkenhead Court since January 2024. She is diagnosed with dementia and is partially blind and hard of hearing. I have witnessed a great deal of warmth and care towards my mum from all the staff. They offer a lot of humour which my mum appreciates and are very supportive. Staff encourage

all residents to get involved with the activities and there are regular singers which my mum particularly enjoys. I visit my mum between 3 and 4 times a week and on every occasion she has been smartly dressed with her hair done. She also enjoys regular visits to the on-site hairdresser. I feel very pleased with the care she receives at Birkenhead Court and I am confident that the home is being managed with the residents at the forefront of the decision making.

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Review of
Birkenhead Court
from D R (Son of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

Really pleased at the way my mother has been looked after. I have been kept informed at all times when she has required extra support and plenty of communication with all members of staff. Including management and all the carers.

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Review of
Birkenhead Court
from June B (Daughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident for a long time. Staff have always given her the best care, love and compassion. The home is decorated lovely for Christmas with parties and there are always lovely activities to keep her entertained. Although Mum's health is poor, staff are alert and act quickly and professionally

when she is ill. I really don't think Mum would still be with us if it wasn't for their care. It's such a comfort to know she is safe and cared for so well.

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Review of
Upton Grange
from Lester T (Son of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

My initial assessment of Upton Grange was of a clean and friendly environment which was a priority when placing Mum here. However, after visiting Mum several times now I have come to the conclusion that not only are all staff and carers friendly and competent but they are all genuinely caring and it

is a pleasure to visit and listen to Mum's positive feedback. Keep up the good work you are all doing. Thank you.

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Review of
Birkenhead Court
from Karan K (Daughter of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

Unhappy with treatment of my mum during two years here. Management are unhelpful and appear uninterested. Refusing to speak to family when my mum left saying "too busy". Some staff very nice and caring some need a lot more training in my opinion. An air of "can't be bothered' was often noted. Cleanliness

was not to a good standard and laundry service leaves a lot to be desired. Can't comment on food as not able to visit at meal times but I think it was fairly good.

Reply from Helen Thomas, Manager at Birkenhead Court

Thank you for your review and we are sorry to see that you are unhappy with aspects of the care provided for your Mum. We take all feedback and concerns very seriously, where the wellbeing and safety of all our residents and colleague team is our priority. We aim to keep loved ones regularly updated regarding all aspects our residents' care and ensure day-to-day life is the best it can be across all aspects of Birkenhead Court. Issues raised followed our internal feedback process with concerns actioned and responded to.

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Review of
Upton Grange
from Adele J (Daughter of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

From the moment we first walked into Upton Grange, we were very impressed. Everyone made us feel very welcome, the wonderful facilities, the kind and caring staff - everything about it impressed us so much that we knew this was the place we wanted for Mum!
Mum herself immediately fell in love with

it and felt at home there, which was obviously so important.
I cannot thank the staff enough, the home is a credit to them - it is evident they love the residents and in turn, the residents obviously feel the same way about them.
When I visit my mum, she is always happy and enjoys participating in the various activities on offer. Mum feels she is valued there, she is part of the lovely community there and it's so good to see her confidence growing once again.
She also tells me the meals are "amazing and out of this world!"
I am so pleased we found Upton Grange and that they had a place for my mum - I cannot praise and thank the manager and all her wonderful staff enough!

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Review of
Birkenhead Court
from Jane G (Wife of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

My husband moved in as a respite resident in August and became permanent in October, I keep in regular contact with the staff and we visit most days.
I have spoken to the team leaders regarding any issues I have and they do their best to sort out any problems that we have.
I cannot comment on the

manager as I have not really had any dealings with her, in fact, I haven't really met her.
I feel, as in any situation, some staff are better than others and definitely go the extra mile.
I cannot comment on the activities as I haven't seen any taking place in the care home, apart from the music sessions, that may be because my husband doesn't want to participate.
I must say that he has settled very well and seems happy in the care home and I am very grateful and relieved about that.

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Review of
Heyberry House
from M P (Son of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

I am pleased with the care that my mum has received at Heyberry House. She has settled well, seems content and has made friends. The staff are friendly and attentive. The home always seems to have a pleasant atmosphere when I visit. Her room and the communal areas are always kept clean.

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Care Homes Owned by Anchor in Merseyside

Anchor Locations in Merseyside (6)

Anchor Reviews in Merseyside (419)

Sandstones

Sandstones

Sandstones

Thomas Henshaw Court

Sandstones

Sandstones

Birkenhead Court

Birkenhead Court

Upton Grange

Upton Grange

Birkenhead Court

Birkenhead Court

Birkenhead Court

Birkenhead Court

Birkenhead Court

Upton Grange

Birkenhead Court

Upton Grange

Birkenhead Court

Heyberry House

Awards / Recognitions (3)

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