Anchor in West Sussex | 2 Care Homes

Review of
Augusta Court
from G C (Daughter of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Every time I visited mum in Augusta Court I knew I had made the right choice for her. The staff were always so friendly and kind, as well as respectful - and they were so good at keeping me informed. I cannot thank them enough for their care of mum... and the support they gave me.

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Review of
Augusta Court
from Abigail S (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My mother has been living at Augusta Court for two years now, having celebrated her second anniversary this Christmas of 2024. While her dementia has progressed and changed the way she spends her days, I am incredibly thankful for the attentive care she receives. The management team and all the care

staff go above and beyond to meet her needs, and the kitchen staff prepare wonderful meals with great care. The warm and inviting atmosphere at Augusta Court truly uplifts both residents and staff alike, who consistently display cheerfulness, professionalism, and genuine compassion. The food is not only delicious but also diverse, with fish and chips being a beloved weekly favorite among the residents. Occasionally, you might find them enjoying themselves in the lovely pub-inspired room, where they can gaze out at the beautiful garden view. I feel immense gratitude and joy for my mother's time at Augusta Court; she always greets me with a smile when I visit.

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Review of
Augusta Court
from J G (Son of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

My father has been a resident at Augusta Court since late 2023. He suffers from advanced Alzheimer's Disease and his behaviour was quite challenging when he first moved in. The staff at Augusta Court have been exceptional, showing genuine affection and care for him. He is always immaculately turned

out, in clean clothes and beautifully groomed. Likewise, his room is kept very clean and is devoid of smells. Dad is encouraged to participate in the numerous activities that take place, which are adjusted to suit his declining abilities. The staff display a respectful and affectionate manner towards him, and they take the trouble to know his background and life history. I particularly like the warm and friendly atmosphere that pervades the whole home. The food is good without straying into the pretentious, and mealtimes have a lively feel to them. Augusta Court is like a large happy family and I am delighted that my father is here for the conclusion of his own life journey.

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Review of
Silver Court
from J S (Daughter-in-law of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mother-in-law was living here for a few years before she passed away. The care was second to none. They looked after her so well, she was able to continue to enjoy all the things she did before she became unwell, her music and mostly having fun. Thank you.

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Review of
Augusta Court
from William P (Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are wonderful. My every need is catered for.

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Review of
Augusta Court
from Ruth A (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Our mother was a resident at Augusta Court for nearly 3 years, until she passed away in her sleep. She was very well cared for by the whole team who were always friendly and attentive towards her, responding well to any concerns.
The staff were always friendly towards us when visiting and any communication

via telephone or email was excellent. Thank you.
We would happily recommend Augusta Court, Chichester.

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Review of
Augusta Court
from S F (Niece of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I was always happy with the care my aunt received at Augusta Court in Chichester. She was there for about 6 years. The staff were always helpful, friendly and caring. The home was always clean and tidy.

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Review of
Augusta Court
from D T (Friend of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Our friend moved to Augusta Court over two years ago when she could no longer cope at home. She quickly became settled and happy and was very appreciative of the care and interest taken in her. The daily activities extended her interests and allowed her to integrate and become part of the family of

residents. She especially appreciated the visits from the local nursery school and the times of singing. As her needs increased the care team sensitively adjusted their help, always keeping me informed of any proposed changes and asking if I had any further requirements. During her last days, she was especially well looked after, being provided with a more suitable bed and more intensive care. I am so grateful we chose Augusta Court for our friend.

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Review of
Augusta Court
from Jane A (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Senior management team led a small group Memorial Service for families to reflect and celebrate the lives of our loved ones in the care home before they passed away. Our relatives were remembered fondly by staff and those happy memories were presented as a permanent keepsake, together with a photo frame

of special pictures. This was such a special way to acknowledge the time spent in such a genuinely caring environment where all staff are dedicated to giving the best care they can. It also gave families a chance to convey our heartfelt thanks for making the final end dignified and respectful. Cannot say a big enough thank you, everyone.

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Review of
Augusta Court
from Desmond H (Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Sadly my wife died 14 years ago, two years later I suffered two falls and was diagnosed as suffering from dementia. My doctor recommended treatment in a care home and two paramedic friends stated without reservation the 20 homes they dealt with. Augusta Court was 'top'. I have now spent 12 years here

and have been very satisfied with the devotion and personal care provided. What was especially notable was the never-ending care during the covid pandemic. I would have no hesitation in recommending Augusta Court.

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Review of
Augusta Court
from J C (Daughter of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

My experience with the home and the staff was always very good, caring and welcoming. Thank you to everyone for their kindness and care they always show.

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Review of
Silver Court
from Valerie M (Niece of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My Uncle became a resident at Silver Court Care Home in February 2024, being 100 years old, always looked after himself, he adjusted quite quickly with the help of the staff. On November 7th his birthday now 101yrs. Silver Court made a room available for us as a family as some travelling long distance

to Celebrate his birthday. The family would like to express their appreciation for all the staff who made his birthday so special. They made sure we had everything we needed, decorated the room with banners and balloons, especially three showing 101. My Uncle has had much to say "It was better than his 100th". This is such a comfort knowing that my Uncle is safe and cared for.

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Review of
Silver Court
from Paula P (Daughter of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience

My Mum has been in this home for a few years. The staff from day one showed great care and support for her and us, always a smile and names. I could always speak to someone if I wanted to.
The home is always very clean and cared for.
Mum has always been happy and well looked after clean and tidy,

a smile for all.

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Review of
Silver Court
from K F (Daughter of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

Our family is currently incredibly disappointed with the continued failure of the care home to abide by the agreed care plan for our mother.
Staff repeatedly fail to fit hearing aids on a daily basis, leaving our mother struggling to hear.
Teeth are not cleaned and maintained on a daily basis.
A

doctor's appointment has been requested on multiple occasions, yet to be confirmed.
Her room often has an unpleasant smell.
Bins are frequently full of rubbish and dirty cups and dishes are left uncollected.
We are extremely concerned about the poor standards of communication from staff to management and the lack of feedback to the family.
Customer service standards and respectful conversion from staff to family are often questionable.
We expect things to improve.

Reply from Abbie Partridge, Home Manager at Silver Court

Thank you for your review. We take all feedback and concerns very seriously here at Silver Court. Our priority is ensuring we provide person centred care, safety, dignity and respect to all our residents, so I am very sorry to hear you feel this has not been delivered. Please can you contact me to discuss this further, as I want to ensure we can resolve any of your concerns and that you and your family and, most importantly, your mum, is satisfied with the care and feels happy and at home with us here at Silver Court. Thank you again for your feedback.

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Review of
Silver Court
from Andrea G (Daughter of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

Mum is very happy at Silver Court. She says the staff are very kind and she loves the food. She says we couldn't have chosen a better home for her! I have found the whole team to be very person-focused, ensuring resident's wishes are paramount. There is always a lot of laughter and you are always made

to feel very welcome when you arrive. Staff really know residents and are keen to keep you up to date with anecdotes and activities your loved one has been up to. When Mum has been unwell, the team has been quick to inform us of the situation and keep us up to date. I am so pleased we made the decision to bring Mum to Silver Court. From the moment she arrived, the team have gone out of their way to make her feel welcome and part of the family. I think we have been very lucky to find such an excellent home. Thank you, everybody, you are very much appreciated.

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Review of
Silver Court
from Tracy S (Son of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

Our mum was admitted into Silver Court in July this year. We were concerned about how she would settle as she is 94 years old with worsening dementia.
We needn't have worried because the staff went out of their way to make sure Mum felt safe and cared for. They also looked after us, the extended family

as the move affected us too.
The effort the staff go to to ensure Mum and the other residents get the best out of each day is phenomenal.
We receive regular newsletters of the activities laid on, of the arranged visitors they organise to the home to make sure their days are varied.
We were offered two choices of placement for Mum. The first home we viewed traumatised us so much that I shall never forget it. With trepidation, we drove towards Silver Court and immediately knew Mum would be okay there. We stopped worrying immediately.
Thank you to all the staff, be it carers, catering staff, domestic staff and administrators, gardeners and maintenance staff for giving Mum a happy, safe home.

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Review of
Silver Court
from Estelle H (Daughter of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

I can not recommend Silver Court highly enough. It is a real pleasure to be able to write this review, to reassure people considering placing loved ones here, that the team genuinely care about every single person, and goes out of its way every day, to make everyone smile and feel important.
My mum

recently went into hospital and when she returned, the team at Silver Court were there to welcome her back and worked day and night, to help her recover, both physically and emotionally. When I walk in each day, I am made to feel like I am part of the family, laughing with the team and sharing stories together with my mum. The team leaders and managers are outstanding. Always listen to feedback, always go out of their way to provide proactive updates on the care plan for my mum and nothing is ever too much trouble. Activities take place to provide music, singing, dancing, massage, exercise and wellbeing.
I can not thank everyone enough, from the heart. You are all incredible.

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Review of
Augusta Court
from S S (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

Living so far away from Mum, it's a relief knowing that she is happy and so well cared for at Augusta Court. Although I haven't been able to attend the care home yet, I only see and hear good things about it. Mum once told me if she'd known how nice a care home could be she would have moved out of her

house a lot sooner, instead of trying to maintain her independence, living alone. I also so appreciate how management and the staff maintain a regular social media presence. I wouldn't see my mum looking so happy, social, and well if it weren't for the regular photos and activities posted. I have nothing but praise, appreciation, and awe for the carers helping to make Augusta Court such a safe and friendly environment for our aged community. Thank you, Team.

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Review of
Augusta Court
from Margaret W (Daughter of Resident) published on 22 August 2024

Submitted via Website • Report

Overall Experience

My family member has been a resident at Augusta Court for the past 4 years. In that time she has been cared for in the most professional, sympathetic, and encouraging manner. She has enjoyed participating in all the varied activities and enjoyed the home-cooked meals, especially the different themed

events.
She has most definitely thrived while in their care. While she is sadly becoming more dependent on the care team, I could not be happier with the level of care she has received. I have the utmost confidence in the management of the home and more importantly, the individual care team who are, in my opinion, exceptional.
They keep me regularly updated with care reviews and are always available to answer any questions I may have.

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Review of
Silver Court
from S P (Wife of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

I have found the staff at Silver Court very welcoming and friendly, always helpful and ready to discuss any concerns. They are kind and caring towards the residents in their care and remain calm and professional despite some of the challenges they face. Their strength is in their ability to work as

a team, particularly evident at the recent summer fete. It was well-organised and well-attended by staff, residents and their families alike. I am also thankful for the support given to me in what are very difficult times.

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Care Homes Owned by Anchor in West Sussex

Anchor Locations in West Sussex (2)

Anchor Reviews in West Sussex (171)

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