Anchor in West Sussex | 2 Care Homes

Review of
Augusta Court
from Russell F (Son of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

I have found the entire team to be excellent in all aspects of care, compassion and communication.
From the first day of my mother's care I've been at ease knowing she was in the best place with the nicest people.
Thank you all

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Review of
Augusta Court
from Steve F (Son of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My mum was resident at Augusta Court (AC) from November 2024 to March 2025 when she passed quietly away.
One of the key reasons that we chose AC was the length of service of the head of home and the deputy head. Both had 16+ years at AC - an indicator to me that the owners and the team had something

special going on.
The team at AC were fantastic not only in looking after my mum, treating her with respect & dignity, but also in keeping the family informed as to how she was and what was going on during her care - GP & nurse reviews, general updates etc.
Also, the team leaders all shared information amongst themselves such that I never felt that I had to wait for a specific person to get an answer.
If I had to mark them down, but only a little, it would be that mum's flat was a little tired and could have done with a "spruce up".

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Review of
Augusta Court
from P W (Mother of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff at Augusta Court enough. Their attention to detail with resident and visiting family friends is amazing. The facilities are fantastic i.e. A Friday bar, hair salon and each resident has their own flat allowing our family member to keep up with their independence and hygiene

routine. From management, night, day staff, cooks, cleaners and all maintenance are outstanding, thank you for making my mothers stay so remarkable.

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Review of
Augusta Court
from J G (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My father has now passed away peacefully in his sleep. This is what I wrote to the Manager,
Once again, I would like to express my deepest gratitude to you and everyone at Augusta Court for looking after my father so beautifully over the last 18 months of his life. Even from the tricky first couple

of months, my Dad knew only love and affection from your staff, and this contributed so much to his happiness. I confess that I have never singled out any one particular staff member for praise as everyone I encountered treated my father with respect and dignity, and for those who knew him better, genuine affection. Visiting Augusta Court was always a pleasure, and from the very first I was made to feel welcome and relaxed, as if one big family.
I am so grateful that my Dad was able to spend this time happy and being so well looked after. I shall miss visiting him.

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Review of
Augusta Court
from Carl T (Son of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum had a hip replacement after a fall. We needed somewhere for her to recuperate after she was discharged from hospital. Augusta Court were really good. She was able to go home after two weeks in their care. The room was nice with an en-suite shower (wet) room. A nice big window with natural daylight.

The staff were all lovely. If Mum ever needs to have convalescence care again our first choice would be Augusta Court.

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Review of
Silver Court
from h w (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My mum spent 4/5 months at Silver Court. We are so grateful to the staff. They are all so lovely, welcoming and caring. My mum was very happy at Silver Court and we know she was well looked after. We would totally recommend this care home.

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Review of
Augusta Court
from G C (Daughter of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Every time I visited mum in Augusta Court I knew I had made the right choice for her. The staff were always so friendly and kind, as well as respectful - and they were so good at keeping me informed. I cannot thank them enough for their care of mum... and the support they gave me.

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Review of
Augusta Court
from Abigail S (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My mother has been living at Augusta Court for two years now, having celebrated her second anniversary this Christmas of 2024. While her dementia has progressed and changed the way she spends her days, I am incredibly thankful for the attentive care she receives. The management team and all the care

staff go above and beyond to meet her needs, and the kitchen staff prepare wonderful meals with great care. The warm and inviting atmosphere at Augusta Court truly uplifts both residents and staff alike, who consistently display cheerfulness, professionalism, and genuine compassion. The food is not only delicious but also diverse, with fish and chips being a beloved weekly favorite among the residents. Occasionally, you might find them enjoying themselves in the lovely pub-inspired room, where they can gaze out at the beautiful garden view. I feel immense gratitude and joy for my mother's time at Augusta Court; she always greets me with a smile when I visit.

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Review of
Silver Court
from J S (Daughter-in-law of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mother-in-law was living here for a few years before she passed away. The care was second to none. They looked after her so well, she was able to continue to enjoy all the things she did before she became unwell, her music and mostly having fun. Thank you.

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Review of
Augusta Court
from William P (Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are wonderful. My every need is catered for.

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Review of
Augusta Court
from Ruth A (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Our mother was a resident at Augusta Court for nearly 3 years, until she passed away in her sleep. She was very well cared for by the whole team who were always friendly and attentive towards her, responding well to any concerns.
The staff were always friendly towards us when visiting and any communication

via telephone or email was excellent. Thank you.
We would happily recommend Augusta Court, Chichester.

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Review of
Augusta Court
from S F (Niece of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I was always happy with the care my aunt received at Augusta Court in Chichester. She was there for about 6 years. The staff were always helpful, friendly and caring. The home was always clean and tidy.

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Review of
Augusta Court
from D T (Friend of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Our friend moved to Augusta Court over two years ago when she could no longer cope at home. She quickly became settled and happy and was very appreciative of the care and interest taken in her. The daily activities extended her interests and allowed her to integrate and become part of the family of

residents. She especially appreciated the visits from the local nursery school and the times of singing. As her needs increased the care team sensitively adjusted their help, always keeping me informed of any proposed changes and asking if I had any further requirements. During her last days, she was especially well looked after, being provided with a more suitable bed and more intensive care. I am so grateful we chose Augusta Court for our friend.

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Review of
Augusta Court
from Jane A (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Senior management team led a small group Memorial Service for families to reflect and celebrate the lives of our loved ones in the care home before they passed away. Our relatives were remembered fondly by staff and those happy memories were presented as a permanent keepsake, together with a photo frame

of special pictures. This was such a special way to acknowledge the time spent in such a genuinely caring environment where all staff are dedicated to giving the best care they can. It also gave families a chance to convey our heartfelt thanks for making the final end dignified and respectful. Cannot say a big enough thank you, everyone.

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Review of
Augusta Court
from Desmond H (Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Sadly my wife died 14 years ago, two years later I suffered two falls and was diagnosed as suffering from dementia. My doctor recommended treatment in a care home and two paramedic friends stated without reservation the 20 homes they dealt with. Augusta Court was 'top'. I have now spent 12 years here

and have been very satisfied with the devotion and personal care provided. What was especially notable was the never-ending care during the covid pandemic. I would have no hesitation in recommending Augusta Court.

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Review of
Augusta Court
from J C (Daughter of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

My experience with the home and the staff was always very good, caring and welcoming. Thank you to everyone for their kindness and care they always show.

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Review of
Silver Court
from Valerie M (Niece of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My Uncle became a resident at Silver Court Care Home in February 2024, being 100 years old, always looked after himself, he adjusted quite quickly with the help of the staff. On November 7th his birthday now 101yrs. Silver Court made a room available for us as a family as some travelling long distance

to Celebrate his birthday. The family would like to express their appreciation for all the staff who made his birthday so special. They made sure we had everything we needed, decorated the room with banners and balloons, especially three showing 101. My Uncle has had much to say "It was better than his 100th". This is such a comfort knowing that my Uncle is safe and cared for.

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Review of
Silver Court
from Paula P (Daughter of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience

My Mum has been in this home for a few years. The staff from day one showed great care and support for her and us, always a smile and names. I could always speak to someone if I wanted to.
The home is always very clean and cared for.
Mum has always been happy and well looked after clean and tidy,

a smile for all.

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Review of
Silver Court
from K F (Daughter of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

Our family is currently incredibly disappointed with the continued failure of the care home to abide by the agreed care plan for our mother.
Staff repeatedly fail to fit hearing aids on a daily basis, leaving our mother struggling to hear.
Teeth are not cleaned and maintained on a daily basis.
A

doctor's appointment has been requested on multiple occasions, yet to be confirmed.
Her room often has an unpleasant smell.
Bins are frequently full of rubbish and dirty cups and dishes are left uncollected.
We are extremely concerned about the poor standards of communication from staff to management and the lack of feedback to the family.
Customer service standards and respectful conversion from staff to family are often questionable.
We expect things to improve.

Reply from Abbie Partridge, Home Manager at Silver Court

Thank you for your review. We take all feedback and concerns very seriously here at Silver Court. Our priority is ensuring we provide person centred care, safety, dignity and respect to all our residents, so I am very sorry to hear you feel this has not been delivered. Please can you contact me to discuss this further, as I want to ensure we can resolve any of your concerns and that you and your family and, most importantly, your mum, is satisfied with the care and feels happy and at home with us here at Silver Court. Thank you again for your feedback.

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Review of
Silver Court
from Andrea G (Daughter of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

Mum is very happy at Silver Court. She says the staff are very kind and she loves the food. She says we couldn't have chosen a better home for her! I have found the whole team to be very person-focused, ensuring resident's wishes are paramount. There is always a lot of laughter and you are always made

to feel very welcome when you arrive. Staff really know residents and are keen to keep you up to date with anecdotes and activities your loved one has been up to. When Mum has been unwell, the team has been quick to inform us of the situation and keep us up to date. I am so pleased we made the decision to bring Mum to Silver Court. From the moment she arrived, the team have gone out of their way to make her feel welcome and part of the family. I think we have been very lucky to find such an excellent home. Thank you, everybody, you are very much appreciated.

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Care Homes Owned by Anchor in West Sussex

Anchor Locations in West Sussex (2)

Anchor Reviews in West Sussex (176)

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