A D L plc in Devon | 6 Care Homes

Review of
Mr C's
from Mark T (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My very elderly mother was resident at Mr C's care home for approximately three months. She had early onset dementia and had broken her hip at home, therefore necessitating the facilities of a care home, post operation to aid her recovery. She was cared for by the whole staff in an exemplary manner,

each and every one of the staff had a big smile and very friendly disposition. I was made welcome anytime of the day or evening when visiting. Communication was excellent at all times and whenever I had a question regarding any aspect of her care a satisfactory answer was always given. The doctors and nurses were always consulted immediately when an issue arose regarding her health. I got the impression that the whole staff including those cleaning and maintaining the property took a real pride in their job and thoroughly enjoyed working together, this is a good indicator that the establishment is well led.
Well done all. Keep up the high standard in what is a very demanding job.

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Review of
Mr C's
from Mary O (Daughter of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience

If you love your relative do not send them here. Whilst the staff try their best, they appear to be under-trained in certain areas and understaffed. My mum was left to sit in her own urine for hours as well as being left unattended in a chair she could not get up from without any way of calling for

assistance. We removed her within 24 hours of her being placed at Mr C's.

Reply from Fiona Grigg, Manger at Mr C's

In Response to the review. I am the new manager at Mr C's. I have re-looked at the complaint that was raised and can see we were fully staffed at the time. Daily notes documented showed the lady was well cared for during her 24-hour stay. All rooms have a call bell system and when residents are sat in the lounge or dining room a member of staff is usually present. Residents are regularly assisted/supported to the toilet either in their room or an assessable toilet downstairs. Speaking with staff about the resident in question it was felt that not enough time had been given to the resident to settle in. As the new Manager, it upsets me to think that the family felt she was not cared for. All I can do is apologise about this and reassure anyone that The care staff are fully trained and the home is well staffed with a senior member of staff in the building at all times.

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Review of
Woodland Court Nursing Home
from Jenny S (Friend of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience

Woodland Court literally has the most caring, wonderful and kind staff one could wish for, and I say that from the bottom of my heart! The entire team are second to none, and I say that through experience, every client's need comes first and foremost, they work so hard to maintain a wonderful warm and

caring environment, it is wonderful! Thank you so much for all you do, you are all awesome!

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Review of
Jubilee House
from L L (Daughter of Resident) published on 29 August 2023

Submitted via Website • Report

Overall Experience

My mum is being cared for in this beautiful care home, by wonderful caring staff. I am so happy that Mum is fortunate to have a home here. Nothing is too much trouble for the carers all seem happy and professional. Having worked in care for a number of years I know how difficult it can be with challenging

behaviour at times, they are able to deal with such times with ease. Thank you to everyone at Jubilee House.

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Review of
Woodland Court Nursing Home
from K O (Son of Resident) published on 18 May 2023

Submitted via Website • Report

Overall Experience

All of the staff have been fantastic in the care shown to my mother. In difficult times nothing was too much trouble. We never saw a member of staff without a cheery smile. We observed entertainers who were supportive and kind to other residents. All of her needs were catered for. We know that she is

sad to leave but has made terrific progress since she has been in their care.

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Review of
Woodland Park Nursing Home
from David L (Husband of Resident) published on 7 February 2022

Submitted via Website • Report

Overall Experience

My wife was moved to Woodland Park when her retirement home could no longer cope, as her health deteriorated and she needed nursing care. I was worried that she may be adversely affected by the change but I had no need to worry, she was welcomed by the staff and felt at home very quickly, with no problems.

My wife could be difficult but the staff coped with her, and she always seemed to be happy there. Whenever I went to visit or phoned, the staff always knew how she was and her current mood. All the staff I met cared deeply for their residents and I have no reservations in recommending Woodland Park to anybody that needs nursing care. A lovely setting with wonderful staff.

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Review of
Mr C's
from Lynette E (Daughter of Resident) published on 18 February 2021

Submitted via Website • Report

Overall Experience

If you cherish your family, avoid this place like the plague! My mum was sent there for respite in August and was meant to stay for two weeks. She ended up dying in there. It’s disgusting! She got ill in November with a huge lump in her stomach and they didn’t even bother to tell me! They wouldn’t even

ring an ambulance to take her to the hospital! The only person who let me know anything was one member of weekend staff that said: “your mum smells of death.” That’s the first time I knew anything was seriously wrong. He sent me a horrendous video of her so I could see her in the state she was in. She suffered and was completely stripped of her dignity up until she died. It took me ages to get in there to say goodbye to her because they kept fobbing me off. When I and my daughter got in there, she was in agony. She was groaning and moaning and couldn’t even swallow her own spit. In the end, I had to call her GP to try and help her. Her ring also went missing and was never recovered.

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Review of
Mr C's
from Andrew (Son of Resident) published on 3 June 2019

Submitted via Website • Report

Overall Experience

My mother stayed at Mr C's for intermediate care after a horrendous ordeal through an amputation. These people cared for my mum, made her laugh, lifted her spirits and I can't thank them enough. The home is kept extremely clean everywhere, it's light and spacious, no dark dreary corners.
All the staff

are approachable so if there are any queries they are happy to talk and discuss them with you, nothing was too much trouble. The day my mum left Mr C's and said her goodbyes there were tears from staff and that shows how caring they are. I was so choked up I had to say thank you and goodbye quickly to them but I still want to say a huge thank you to you all at Mr C's for everything you did for Mum and replenished her spirit that enabled her to return home.

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Review of
Mr C's
from Leigh G (Great-granddaughter of Resident) published on 31 May 2019

Submitted via Website • Report

Overall Experience

My great grandmother was in this care home for just under a week and was treated very badly, the first night she was in there the buzzer for assistance wasn’t working and she was made to get out of bed by herself when she wasn’t strong enough to even walk. The food in there was absolutely vile and was

rock solid. The state of the rooms was disgusting and needed a good clean. After a couple of nights of being there, she had a fall and no one was informed that she had fallen and they said they needed permission for them to call her when my grandmother already said to keep her updated and she was left on the floor until the paramedics arrived. When the cleaner finally arrived they tried cleaning her room while she was eating her lunch. I do not recommend to anyone.

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Review of
Mr C's
from Angelina B (Daughter of Resident) published on 26 November 2018

Submitted via Website • Report

Overall Experience

My dear mother was a resident until she finally passed away of cancer. All the staff were so attentive and kind and Mr C's is so smart a fresh my mother thought she was staying in a hotel. I can't thank you all enough for your kindness and care.

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Review of
Mr C's
from Alison E T (Daughter of Resident) published on 18 October 2018

Submitted via Website • Report

Overall Experience

Thank you for the care and devotion you showed towards my dad who passed away Monday 1st October 2018.

I have visited a lot of care homes in the Torbay area when my mum was poorly. They were mostly very nicely furnished and had nice surroundings. But none of them shared the care and devotion that

the staff at Mr C’s showed towards my dad especially the manager and her deputy.
They kept me informed at every opportunity and were open and honest.
Don’t be fooled by appearances. This home might look a bit tired on the inside. But if you want your relative to receive the care that they deserve, I would highly recommend Mr C’s.
Thank-you to all the staff that cared for my dad in his last few weeks.

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Review of
Woodland Court Nursing Home
from Amanda H (Sister of Resident) published on 10 April 2018

Submitted via Website • Report

Overall Experience

The home is friendly. staff approachable and considerate, very good with residents and their visitors. On checking the last review, satisfactory had been clicked when the room was excellent spacious and well decorated. Would totally recommend the home.

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Review of
Woodland Park Nursing Home
from Robert D (Son of Resident) published on 20 February 2018

Submitted via Website • Report

Overall Experience

Woodlands Park Nursing Home is such a wonderful place.
The staff were extremely caring and thoughtful. The staff were very hard working, there was nothing that was too much trouble whilst they were caring for my dad in his final days. They are very special people and a brilliant team who went above

their regular duties and treated my Dad with care and dignity. Thank you to all of you at Woodland Park I can not recommend this place highly enough.

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Review of
Mr C's
from Robin B (Son of Resident) published on 6 February 2017

Submitted via Website • Report

Overall Experience

My father was at Mr C's for about 3 weeks before he died. My first impression of Mr C's was not good (I turned up and the door was not locked I let myself in) but how wrong I was. The staff are amazing. I told the manager about the door and she came with me to inspect it and we could see that it was

not latching. She immediately got onto somebody to fix it. One of the staff members was great with my dad. She fed him as he was very weak and the chef who I've forgotten his name was great as well as another member of staff who looked after my dad.
I live 200 miles away and I phoned him on several occasions and they would take the phone to him.
She phoned me when my dad died.
All I can say is thank you. You made a hard time less painful knowing my dad was comfortable at the end of his life.
I'm sorry it took so long to write this but I have tears in my eyes writing this. I miss him.

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Review of
Woodland Park Nursing Home
from James K (Son of Resident) published on 2 December 2016

Submitted via Website • Report

Overall Experience

The staff at Woodlands Park Nursing Home acted above and beyond the call of duty in the care of my mum; and as a daily visitor, my dad. They are special people whose devotion to their patients extends far beyond their regular duties. I have to single out two carers who feel like part of our family after

3.5 years.

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Review of
Woodland Park Nursing Home
from Hughie A (Friend of Resident) published on 14 April 2016

Submitted via Website • Report

Overall Experience

What a wonderful place. My thanks to the Manager and all the staff for looking after my dear friend in his final days. They treated him with care,love and dignity. I will not forget this. Recommend to anyone.

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Review of
Garden House
from Christine T (Daughter of Resident) published on 2 December 2015

Submitted via Website • Report

Overall Experience

My dad was in respite for two weeks. We went to see him on the Sunday, not known to staff we were coming, it was lovely to see my dad clean, shaven and in his own clothes. This put my mum at ease as other care homes we have found him with dinner down him and not even wearing his own clothes. I must

say a big thank you to all the staff as they were very helpful and reassuring and we even got all his own clothes returned to us. Once again I cannot praise them enough and would recommend Garden House to anyone, a big thank you from all my family.

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Care Homes Owned by A D L plc in Devon

A D L plc Locations in Devon (6)

A D L plc Reviews in Devon (17)

Reviews Posted for members of A D L plc

Mr C's

Mr C's

Woodland Court Nursing Home

Jubilee House

Woodland Court Nursing Home

Woodland Park Nursing Home

Mr C's

Mr C's

Mr C's

Mr C's

Mr C's

Woodland Court Nursing Home

Woodland Park Nursing Home

Mr C's

Woodland Park Nursing Home

Woodland Park Nursing Home

Garden House

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