Park Homes UK Ltd in Cheshire | 3 Care Homes

Review of
Winsford Grange
from D M (Sister-in-law of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

The care home has improved over the last few months in many ways. Management, staff and building improvements in all areas. The care and attention to the clients is also much better. We would like to thank all staff on the units for their work and support and hope that those improvements will continue

in the future. The home has a lot to give. The place has a nice feel when you walk in now and a much happier place all round.

Reply from Georgea Buckle, Operations Executive at Winsford Grange

Thank you so much for your kind words! We're thrilled to hear you've noticed positive changes and that the home feels happier and more welcoming. Your support means a lot to the team, and we're committed to keeping the improvements going!

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Review of
Winsford Grange
from E G (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad went into the home in February 2024 when it wasn't that good. NO organisation staffing was an issue - level of care was non-existent, the home wasn't a happy place then in June 2024 everything changed for the best. - The manager was removed a higher nurse and staff. A particular staff member

was amazing confronting all the families saying things were on the the up after an awful time then we had a new manager. Wow what a change he has made, he is amazing, all staffing and nurses. It really is amazing the decoration is amazing and the staff are so much happier. :)

Reply from Georgea Buckle, Operations Executive at Winsford Grange

Thank you so much for your feedback. We're glad to hear that you've noticed such a positive change with the changes that have been made. It's wonderful to hear the new team and manager have made a real difference - we'll make sure to pass on your kind words. Your support means a lot to us!

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Review of
Winsford Grange
from Patricia F (Wife of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Christmas Day our daughter, son-in-law and myself had our dinner with my husband, we were warmly welcomed, had an excellent delicious meal, three courses, drinks all serviced by the activities staff and kitchen staff who had all worked on Christmas Day to look after and take care of the residents and

their families. My husband thoroughly enjoyed having his family with him. I often have lunch with my husband which he loves me to do. I look forward to these meals which are always well-cooked, well-prepared and tasty with a good variety, fresh vegetables and a pudding. The care staff were attentive and helpful.

Reply from Phil Benson, Executive Director of Operations at Winsford Grange

Thank you so much for your kind and thoughtful review. We're delighted to hear that you and your family had such a wonderful experience on Christmas Day and that your husband enjoyed having you all with him. It's fantastic to know that our activities and kitchen staff were able to make the day special with a delicious meal and attentive service. We take great pride in providing well-prepared, tasty meals, and we're so happy that your husband loves the lunches you share together. Your kind words about the care staff are truly appreciated, and we will continue to work hard to provide the best care for your husband and all our residents. Thank you again for your support!

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Review of
Winsford Grange
from J M (Husband of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

My wife came into Winsford Grange at the beginning of June 2024 after 3 weeks in hospital, prior to that, she had been in another care home for approximately 3 and a half years at which she was settled. My wife, at first, was placed on Austin wing which was unclean and messy, there was even an ants

nest in her room of which I complained and she was moved. Since then, there has been a dramatic change at Winsford Grange. She was moved to Chaucer Wing, this has had a wonderful effect on her, after a few weeks she became happier and more content than at any time in a care home. This is without doubt down to all the staff on Chaucer.

Reply from Phil Benson, Executive Director of Operations at Winsford Grange

Thank you for taking the time to share your review. We're so glad to hear that since your wife's move to Chaucer Wing, she has become happier and more content. We appreciate your understanding regarding the initial concerns you raised, and we're grateful that the changes we made have had such a positive impact on her experience. Our staff are dedicated to providing the best care, and we'll be sure to pass on your kind words to them. Thank you again for your support, and we're committed to continuing to provide excellent care for your wife.

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Review of
St Stephen's Care Home
from G V (Son of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

My Mother has been at St Stephen's for almost a year now and I feel confident she is being looked after very well. All staff (management, nurses, health care assistants, cleaners, and maintenance) are very friendly and caring to my Mother and do a fantastic job. Thank you!

Reply from Antony Hall, Managing Director at St Stephen's Care Home

Thank you for taking the time to provide us with your comments. I am pleased to hear that your mother is receiving the kind, compassionate care we strive to achieve every day. I will make sure the team is made aware of your kind words.

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Review of
St Stephen's Care Home
from Sarah R (Friend of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

From the moment we met the deputy manager for tea and biscuits, we were all spoken to honestly and with integrity. The staff and management have a high genuine level of care for residents and their families and friends. It feels like a close community where everybody is an integral part of the team.

I was so relieved that my friend was in the best place and still had the freedom and independence to be his own person.
Thank you for everything you have done, he is extremely happy.

Reply from Phil Benson, Executive Director of Operations at St Stephen's Care Home

Thank you for the lovely review. We will share this feedback with our team at the home.

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Review of
St Stephen's Care Home
from Maria B (Daughter of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience

We were advised to change Mum's home after her falling and breaking her hip. She went to St Stephen's when she came out of hospital. It was the right place for Mum to go. Since she has been there, she has put on weight and can now walk again due to the skills of the staff. Nothing is too much trouble

and everyone is pleasant and caring. Can't praise them enough.

Reply from Phil Benson, Executive Director of Operations at St Stephen's Care Home

Thank you for the kind review! We will share this with our care team at the home!

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Review of
St Catherine's
from K O (Daughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

My dad had later stages of dementia. When he moved to St Catherine's, he was bed ridden and needed support for all of his ADLs. Most staff were kind and compassionate with my dad. However, due to staffing and lack of knowledge/experience, my father did not receive the care he needed. My family, especially

at weekends, visited to ensure he was supported him to help meet his needs. Weekends, there were not enough staff, especially around meal times. My dad's weight plummeted drastically. It was heartbreaking to occasionally find his bed soiled/soaked in urine, only to be made worse to find, most of the time, had dried. I also found that drink/food/liquid medication had been rushed to the point it had dripped down his face and into his clavicle, this was too a regular occurrence.
Care staff, due to no fault of their own, lacked basic positioning knowledge and despite us hiring a private physio to support my dad weekly, and provide various recommended positioning references, was not implemented.

Reply from Georgea Buckle, Operations Executive at St Catherine's

Thank you for sharing your experience. We're truly sorry to hear about the challenges your dad and your family faced - this is not the level of care we strive for. Your feedback is important and will be taken seriously to ensure lessons are learned and improvements are made.

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Review of
Winsford Grange
from Marlies H (Wife of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

Since July the home has had many improvements. The staff and residents seem happier. The atmosphere is warm and friendly. After attending meetings with the management I feel assured that they are continuing to improve the home to the high standards it should be.

Reply from Phil Benson, Executive Director of Operations at Winsford Grange

Thank you so much for your kind review - we will pass this onto the team at the home.

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Review of
Winsford Grange
from Rachel W (Wife of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

My husband has settled very well on Winsford Grange. We have been kept informed of all that has related to his stay so far.
Love the care home's social media page, it shows so many happy smiling residents,(including my husband).
I can see so many positive improvements since he has been in the home

since June. Thank you to all the hardworking staff.

Reply from Phil Benson, Executive Director of Operations at Winsford Grange

Thank you for your lovely feedback. I will ensure this is shared with the team at the home.

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Review of
St Stephen's Care Home
from Lynn B (Daughter of Resident) published on 22 August 2024

Submitted via Website • Report

Overall Experience

We would just like to say a heartfelt thank you from my family and me for the excellent care you gave my wonderful father in this most difficult time. It made such a huge difference too, having the support of such a professional and compassionate team. The atmosphere in St Stephen's is uplifting and

friendly. Thank you all. We shall miss you.

Reply from Phil Benson, Executive Director of Operations at St Stephen's Care Home

Thank you so much for your lovely review. We will pass your message on to the whole team at the home.

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Review of
St Stephen's Care Home
from Gillian S (Wife of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

The staff are excellent, nothing is too much trouble. If you need help or advice they always listen. They not only say that this is the resident's home by their family's home too. Very clean and comfy. My husband is always clean shaved and clean clothes on every day. Cannot fault anything.

Reply from Georgea Buckle, Operations Executive at St Stephen's Care Home

Thank you for your lovely review. We will pass this onto the staff team at St Stephens!

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Review of
St Stephen's Care Home
from Alan T (Son of Resident) published on 19 January 2024

Submitted via Postal Card • Report

Overall Experience

My mum was admitted for observation from the hospital in early December. After two months in the hospital, Mum was deeply upset and confused, but within a few days, the wonderful carers in St Stephen's changed her mood totally. Now Mum is back to being the happy-go-lucky, cheerful person of old. Well

done, St Stephen's

Reply from Phil Benson, Executive Director of Operations at St Stephen's Care Home

Hi, and thanks for the wonderful feedback! We are so grateful for the positive feedback, and I will ensure that this is passed on to the team at the home.

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Review of
St Stephen's Care Home
from Barbara S (Sister of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

I cannot praise the staff at St Stephen's enough. My brother was in there for over two years. He suffered from Progressive Supranuclear Palsy. He couldn't do a thing for himself. The staff were so lovely, and nothing was too much trouble. The day he passed was made a beautiful and pain-free experience;

it was very peaceful for him and us. I really can't thank them enough for the way they cared for him, also myself and his partner.
This home deserves more than the stars I can give beautiful, caring people.

Reply from Phil Benson, Executive Director of Operations at St Stephen's Care Home

Thank you so much for the wonderful feedback. I will make sure this is shared with our amazing team.

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Review of
St Catherine's
from A J (Niece of Resident) published on 3 January 2024

Submitted via Website • Report

Overall Experience

Visited my auntie today who is a resident at st Catherine's. As soon as I walked through the door I was made to feel welcome by every member of staff. The home had a very warm, friendly atmosphere and it was very reassuring to see how happy my auntie was. On observation the residents were treated with

dignity and respect and the staff demonstrated warmth and compassion towards everyone. I was leaving just as lunch was being served, it looked delicious and I noted sufficient staff were available for those that needed some assistance. What a lovely place and look forward to visiting my auntie again.

Reply from Phil Benson, Executive Director of Operations at St Catherine's

Thank you so much for your kind words. We are very proud of the St Catherine's team who are doing a great job supporting people's loved ones. Come back soon!

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Review of
St Catherine's
from Spencer H (Son of Resident) published on 25 December 2023

Submitted via Website • Report

Overall Experience

Very happy with the help care and consideration they gave my mum in her last days, wonderful staff from the nurses, carers, and office staff to the kitchen staff. Very warm and considerate people at this care home, nothing is too much trouble and you feel very well looked after. Help and support are

just right outside the door and the facilities are very good and everything you need. Thank you to everyone at St Catherine's.

Reply from Georgea Buckle, Operations Executive at St Catherine's

Thank you for your lovely review. We will be sure to pass your comments onto all of the staff at St Catherine's!

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Review of
St Stephen's Care Home
from Carole M (Daughter of Resident) published on 18 December 2023

Submitted via Postal Card • Report

Overall Experience

The staff who look after Mum are wonderful, kind and caring. I sometimes think there is not enough staff on for the number of residents. I have mentioned several times about the home looking tired and in desperate need of updating. The residents' rooms need decorating and updating badly! The kitchen

for the staff and residents' relatives is falling to pieces, a new kitchen is needed desperately!

Reply from Phil Benson, Executive Director of Operations at St Stephen's Care Home

Thank you for the kind response. We are working on the environment and will make continual upgrades to the services. You will continue to see improvements over the coming months.

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Review of
St Catherine's
from Anne K (Daughter of Resident) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience

After being introduced and welcomed into St Catherine's community, the most accurate way I can describe it is not unlike a really friendly village. It appears to 'run itself' so well, it's obvious to me how hard staff and management work to connect things so seamlessly so the 'village' works together

twenty-four hours every day. People get to know each other at their own pace, all are welcomed, whatever their disposition - respect given at all times. There is never a feeling of non-safety or isolation. All this is what makes for a very therapeutic environment. No one is left out or judged. Very many thanks for the enormous sense of relief you provide every single day.

Reply from Phil Benson, Executive Director of Operations at St Catherine's

Thank you so much for these kind words. We will share this with the team at the home who will be thrilled to receive such positive feedback. We are hugely proud of our St Catherine's team.

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Review of
St Catherine's
from E V (Regular Volunteer) published on 17 November 2023

Submitted via Website • Report

Overall Experience

The staff at St Catherine's are warm and welcoming. They are caring towards not just residents, but family members too.
All the staff, including the cleaners and kitchen staff, go above and beyond for the residents, whether it be sitting with them, making a separate meal of their choice, or giving

their room that deep clean. They all work well as a team and it is clean to see by all that St Caths is a family and is very well led by management.
Residents are happy with daily activities on offer and a lovely outside area within easy access.

Reply from Phil Benson, Executive Director of Operations at St Catherine's

Thank you so much for your kind words. I will pass this on to the team at the home who will be thrilled with the amazing feedback.

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Review of
St Catherine's
from Neil S (Son of Resident) published on 16 November 2023

Submitted via Website • Report

Overall Experience

St Catherines was simply 'Outstanding' providing 'World Class Service' in an extremely friendly, caring and supportive environment! We visited 24/7 and 100% of the time and found all staff going above and beyond in terms of the way they treated both residents and visitors alike! We can not recommend

them more and special mention to the lady on reception, the tall lad in the kitchen and all the many other support staff we came into contact with.
Thank you for making my Dad's last days feel as special and caring as his life had been. Thank you with all my heart from my Mum and I.

Reply from Phil Benson, Executive Director of Operations at St Catherine's

Thank you so much for the kind and positive review. I will share this with the team at the home who will be thrilled to receive such amazing praise for the work they do which we are so proud of. We agree it's a really great team!

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Care Homes Owned by Park Homes UK Ltd in Cheshire

Park Homes UK Ltd Locations in Cheshire (3)

Park Homes UK Ltd Reviews in Cheshire (94)

Winsford Grange

Winsford Grange

Winsford Grange

Winsford Grange

St Stephen's Care Home

St Stephen's Care Home

St Stephen's Care Home

St Catherine's

Winsford Grange

Winsford Grange

St Stephen's Care Home

St Stephen's Care Home

St Stephen's Care Home

St Stephen's Care Home

St Catherine's

St Catherine's

St Stephen's Care Home

St Catherine's

St Catherine's

St Catherine's

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