Park Homes UK Ltd in Dumfries & Galloway | 6 Care Homes

Review of
Cornwall Park
from C C (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

Mum was admitted to Cornwall Park after a crisis and we have been nothing short of grateful for the excellent care she is receiving. We were immediately struck by the calm and caring ethos when we first visited and this started at our first point of contact with the manager. Staff at all levels, are

kind, respectful, patient and pay attention to detail. Of course, it took some weeks for Mum to settle (not helped by the fact that she is visually impaired) but we were reassured by the effort made to help her e.g. moving rooms to a quieter area and immediate communication if there were concerns. It is a huge relief to know that Mum is safe and well cared for.
My lower rating for 'value for money' is based on the fact that self-funded full-time care costs are absurdly high where ever, so this is not directed specifically to Cornwall Park.

Reply from Georgea Buckle, Operations Executive at Cornwall Park

Thank you so much for your thoughtful feedback. We're so pleased to hear that you felt welcomed and reassured by the team's care and efforts to support your mum. It's wonderful to know she's now settled and safe - that peace of mind is so important. We truly appreciate your kind words about our staff and the care we provide.

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Review of
Merse House
from M M (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Merse House is probably fairly ok due to the amount it costs every week, which is still a fairly substantial amount! My mother as far as I and other family are aware is well looked after. She has issues sometimes relating to food. After the review, I find the managers are far more forthcoming now i.e.

regarding the welfare of clients and anything else that is happening. Staff I have always found to be very approachable and friendly. Very caring and attentive to their elderly clients. Hopefully, Merse House is on the right track now!

Reply from Georgea Buckle, Operations Executive at Merse House

Thank you for your feedback. We're glad to hear your mother is well cared for and that communication with the management has improved. It's great to know you find the staff approachable, friendly, and attentive - we're committed to keeping things on the right track!

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Review of
Merse House
from W I (Sister of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My brother has been a resident for 5 years. I have seen the resident every week, in addition, I regularly attend family events. As such, I am aware of my brother's relationship with all the staff and by and large it is good.

Reply from Phil Benson, Executive Director of Operations at Merse House

Thank you for your feedback. We're so glad to hear that your brother has been well cared for during his time at Merse House, and it's wonderful to know that you have a good relationship with the staff and are actively involved in family events. We truly value the trust you place in us and will continue to ensure that your brother receives the best care possible. Your continued support and involvement mean a great deal to us, and we appreciate your kind words.

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Review of
Munches Park House
from Eileen E (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mother has been in residence here from 3rd August 2024. I have nothing but praise for all the staff. So helpful and caring towards my mum. She did take a while to settle but that was due to her losing her independence etc. They always pop in when passing and have a chat. Their care is excellent as

my mum has lost her mobility she needs a lot done for her but, nothing is an issue, lots of cups of tea. Food has been a bit inconsistent of late and as my mum was a cook she does comment a lot. All in all an excellent service.

Reply from Phil Benson, Executive Director of Operations at Munches Park House

Thank you so much for your kind review. We're so pleased to hear that you've had such a positive experience with our staff and that your mum is receiving the excellent care she deserves. We understand that adjusting to a new environment can be challenging and we're happy to know that our team has been able to offer her support and companionship during this transition. We also appreciate your feedback on the food and we'll take that into consideration as we work to improve consistency. Thank you again for your trust and for acknowledging the care your mum is receiving - it truly means a lot to us!

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Review of
Merse House
from S E (Son of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

We are delighted with Merse House. The care my dad gets is excellent and the staff are brilliant. They are always cheerful and very helpful.

Reply from Phil Benson, Executive Director of Operations at Merse House

Thank you so much for your kind words. We are thrilled to hear that you are delighted with the care your dad is receiving at Merse House. It's wonderful to know that our staff are making a positive impact with their cheerful and helpful approach. We truly appreciate your feedback and are grateful for the trust you've placed in us to care for your dad. Thank you again for your support!

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Review of
Carlingwark House
from Mark N (Nephew of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

There has been a great improvement in the home overall. The staff have always been great and the redecoration and cleanliness of the home make it nicer for the residents. The meals are now very good and I have noticed the residents seem happier. Overall, a great improvement and staff and management

must be commended.

Reply from Phil Benson, Executive Director of Operations at Carlingwark House

Thank you so much for your positive feedback. We're thrilled to hear that you've noticed such great improvements at Carlingwark, from the redecoration and cleanliness to the quality of the meals and the overall happiness of the residents. We are proud of our staff and management, and your recognition of their hard work means a lot to us. We're committed to continuing to provide the best care and environment for our residents, and we truly appreciate your support and kind words!

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Review of
Charnwood Lodge
from Eric Gordon A (Husband of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

My wife who suffers from Alzheimer's Disease has been resident in Charnwood Lodge for some five and a half years. In that time, she has received exemplary treatment from all the staff and she is always happy and contented. She is well fed, and always well dressed and kept neat and tidy with a weekly

visit to the hairdresser on site. I visit her regularly and I cannot fault the management and staff who make me feel welcome and keep me fully informed of her health and condition.

Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you so much for your kind and thoughtful review. We are truly honoured that your wife has been with us at Charnwood Lodge for the past five and a half years, and we're so pleased to hear that she has received exemplary care. It's wonderful to know that she is happy. We greatly appreciate your trust in our management and staff, and we're grateful that you feel welcome and fully informed during your visits. Your feedback means a great deal to us, and we'll continue to provide the highest standard of care for your wife and all our residents.

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Review of
Charnwood Lodge
from G C (Wife of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

All the staff have been excellent and kind in supporting my husband.
Staff worked very hard at the Christmas party and it was an enjoyable day.
I can't thank everyone enough.
My husband has been there for 8 months and there has been no concerns, any worries were dealt with quickly.

Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you so much for your kind words. We're thrilled to hear that the staff have been excellent and kind in supporting your husband. It's wonderful to know that the Christmas party was an enjoyable day and that our team's hard work made it a special experience for everyone. We truly appreciate your feedback and are grateful for the opportunity to care for your husband. We look forward to continuing to provide the best care and support.

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Review of
Charnwood Lodge
from I G (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

I can only praise the staff at Charnwood for the care and attention my mother has received since becoming a resident in their care. It does appear at times that staffing levels are not what they should be but they work hard to provide a good standard of care at all times. I am aware that recruitment

is an issue in most care homes.
Attended the Christmas party which was a great success enjoyed by residents, families, friends and staff alike. Thank you for all the hard work that made it a memorable afternoon. Keep up the good work!

Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you so much for your thoughtful review. We truly appreciate your kind words about the care and attention your mother has received. While we understand that staffing levels can sometimes be challenging, we are grateful for your recognition of the hard work our team puts in to ensure a high standard of care at all times. We're also glad to hear that the Christmas party was a great success and enjoyed by everyone involved. Your support and understanding mean a lot to us, and we will continue to work hard to provide the best care and experiences for all our residents. Thank you again for your appreciation and encouragement!

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Review of
Charnwood Lodge
from Amanda L (Daughter-in-law of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

Me and my partner had a brill time with my mother in law and rest of residents and staff at their Christmas party. There was plenty of singing and dancing and we were made very welcome, was great atmosphere and plenty of laughing. The person singing was excellent and so was Santa.

Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you so much for your wonderful review! We're so happy to hear that you and your partner, along with your mother-in-law and the rest of the residents, had such a fantastic time at our Christmas party. It's great to know that the singing, dancing, and overall atmosphere made everyone feel welcome and brought so much joy. We're especially glad that you enjoyed the performance and Santa's visit! Your kind words mean a lot to us, and we look forward to welcoming you all back for more fun and laughter in the future.

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Review of
Charnwood Lodge
from C H (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My mum has been in Charnwood lodge for 5/6 years now and continues to be well looked after. Staff are always pleasant and welcoming when I visit and keep me informed of what mum has been getting up to.

Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you for taking the time to share your feedback. We're so glad to hear that your mum has been receiving such great care at Charnwood Lodge over the past few years. It's wonderful to know that our staff have consistently made you feel welcome during your visits and that they keep you well-informed about your mum's activities. Your kind words mean a lot to us, and we're grateful for the trust you've placed in us to care for your mum. We look forward to continuing to support her and your family.

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Review of
Charnwood Lodge
from C H (Daughter of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

With so many problems recruiting in care homes, Charnwood Lodge is no different. However, staff (from local management to auxiliary support) work hard to ensure residents receive excellent care.
This year's Christmas party was a highlight and many staff who could have been off were there to support

residents to enjoy themselves. Great afternoon of singing and dancing and every resident was made to feel special. Also good to see so many family and friends of residents in attendance and hopefully lots of money raised to enable the purchase of the specialist tablet for residents.
Thanks to all involved in making the party such a success. Mum had a great day!
Overall, very happy with the care given (and staff, who really go an extra mile) but feel that owners of Charnwood Lodge need to ensure the premises and facilities are brought up to a satisfactory level as commented on in the last Care Inspectorate report. Additional recruitment would allow staff to spend more quality time with residents.

Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you for the kind review. I'm really pleased that your experience at the home is so positive, recognising the hard work of the team at the home. We will pass your feedback onto the team at the home.

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Review of
Charnwood Lodge
from G W (Son of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

The care my mother receives is excellent, the staff in her unit go above and beyond, they treat the residents like their own family. They are so welcoming when we visit, we could not ask for more.
The management keep you well informed with what is going on and call for medical assistance if or when

it is required.
They all take away so much worry for the family.

Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you for such a lovely review. I'm really pleased that your mother is receiving excellent care at Charnwood - we will share this with the team at the home.

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Review of
Charnwood Lodge
from L W (Daughter of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My dad is relatively new to the home but the care and assistance in helping him settle in has been a great support to my dad and the rest of the family.
He does not communicate well but all the carers are very patient and seem to have sussed him out really well, his face lights up when they come and

talk to him.

Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you for the lovely review - its great to hear your welcome to the home has been great! We will pass this on to the team at the home.

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Review of
Thorney Croft
from Angela M (Granddaughter of Resident) published on 27 December 2024

Submitted via Website • Report

Overall Experience

Since my nana has come into Thorney Croft, the staff have been very good and helpful and making her feel very welcome.
Has been thoroughly enjoying all the different activities, this has made her interact with other people.

Reply from Phil Benson, Executive Director of Operations at Thorney Croft

Thank you for the lovely review. We will share your feedback with the team!

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Review of
Cornwall Park
from Tom D (Son of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been in Cornwall Park now for almost 2 years. She is 96 and has all her mental facilities. She is not capable of looking after herself and needs support with physical elements. As a family, we have found the staff and management to be very good and do a great job. One downside is my mother

is alongside dementia sufferers and finds it a lovely place sometimes as no one to talk to properly.

Reply from Phil Benson, Executive Director of Operations at Cornwall Park

Thank you for the kind review. I am going to ask the home manager to reach out to you to see if we could do more to support your mother with the issue you have highlighted.

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Review of
Munches Park House
from Marie B (Friend of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

I visit my friend weekly, staff are nice and the house looks lovely and has been nicely decorated. I am always offered a hot drink and a biscuit and a quiet place to sit to catch up with my friend.
I have been lucky enough to be visiting whilst some of the activities have taken place and these have

been brilliant. I could tell that a lot of effort had gone into planning and running these activities.

Reply from Phil Benson, Executive Director of Operations at Munches Park House

Thank you for the kind review. We're thrilled that you have recognised the hard work of the team and we are glad that you have had a chance to experience their support for your friend.

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Review of
Thorney Croft
from Irene S (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

Although my mother has only been a resident for a number of weeks, she has settled in extremely well due to the care and kindness she has received from all staff members. All her physical and mental health needs are being met, and although encouraged to participate in activities, when she does not wish

to her decision is respected. In her own words, "she wants for nothing". As daughter of a new resident, I have found the Manager, Seniors and Care Staff excellent at communicating information I need to know about my mother's wellbeing, or about the Home in general. They were also very approachable and understanding of the initial stress and sadness experienced by both my mother and myself when she first became a resident, leaving her own home.

Reply from Phil Benson, Executive Director of Operations at Thorney Croft

Thank you for such a lovely review. We are so pleased your mother is settling in well! We will share this lovely feedback with the team at the home!

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Review of
Carlingwark House
from Richard R (Son of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

My father has been resident for over six months now and seems quite settled, staff doing a very good job and it is good to see new investment going into the home following the recent inspection.
Would recommend here to any future families without hesitation.

Reply from Phil Benson, Executive Director of Operations at Carlingwark House

Thank you for your kind words and recognition of the work being carried out at the home. We're really pleased that things are going well for your father!

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Review of
Munches Park House
from M W (Sister of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

My brother has been a resident here since 17/6/24. He was an extremely confused, angry and very challenging resident but is now contented and (mostly) compliant, solely down to the patient, compassionate and long-suffering staff. They have always been positive. The manager has a lovely, upbeat approach

and did everything in her power to help him settle and succeeded in doing so! She always gets a smile from him which is lovely for family to see. When he has had medical issues staff are just wonderful. Although I can see stress and tiredness etched on their faces they play it all down. I can't praise them highly enough. His personal care is always a priority as he can be difficult but again it's amazing how staff develop little strategies to get him to comply. The food is brilliant! He ate virtually nothing before entering Munches but is enjoying all his food so much which is a joy to see. Residents have numerous activities to opt into and visiting groups plus outdoor spaces to enjoy.

Reply from Phil Benson, Executive Director of Operations at Munches Park House

Thank you for your kind words, we will share your review with the team at the home!

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Care Homes Owned by Park Homes UK Ltd in Dumfries & Galloway

Park Homes UK Ltd Locations in Dumfries & Galloway (6)

Park Homes UK Ltd Reviews in Dumfries & Galloway (104)

Cornwall Park

Merse House

Merse House

Munches Park House

Merse House

Carlingwark House

Charnwood Lodge

Charnwood Lodge

Charnwood Lodge

Charnwood Lodge

Charnwood Lodge

Charnwood Lodge

Charnwood Lodge

Charnwood Lodge

Thorney Croft

Cornwall Park

Munches Park House

Thorney Croft

Carlingwark House

Munches Park House

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