Park Homes UK Ltd in Greater Manchester | 3 Care Homes

Review of
Heartly Green
from Susan E (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

Mum sadly passed away at the beginning of February after 6 1/2 years as a resident. We cannot thank all staff enough for the care and love shown to her.
It is a difficult decision to hand your loved one over to strangers but we believe it is thanks to you that we had Mum for 97 years.
She could be

trying at times due to dementia but you were always patient and understanding of her needs, always keeping us updated on what was happening.
As Mum slowly declined in health you ensured she was always clean and fresh, things that mattered to her, e.g. her nails, always kept clean. When she didn't want to eat you tempted her and found she would eat yogurt or egg custards. Little things that meant so much.
Her last few weeks we cannot thank you enough for all you did, going above and beyond.
We just want to take this opportunity to Thank every member of staff, past and present for everything, there are no words to convey how much we appreciate what you have done for her and us over 6 1/2 years.

Reply from Georgea Buckle, Operations Executive at Heartly Green

Thank you so much for your heartfelt words. We're truly sorry for your loss, and it means so much to us to hear that our care and support made a difference to both your mum and your family. It was an honor for the team to care for her over the years, and we're incredibly grateful for your kind appreciation of the team's efforts.

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Review of
Pemberton Fold
from L J (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My Mum is very happy and relaxed here, despite her dementia.
All the staff know her and make a fuss of her (and me! They all know my name and I get a brew when I visit!) From the reception to the cleaners, the chefs to the caters - all lovely. Like a second family!
All of her medical and personal

needs are more than met. The staff are all lovely, very respectful and have the patience of saints.
The food is good. She had been very poorly in hospital and lost a lot of weight but she soon regained it here.
Her room is nice and the whole place is very clean. The lounge area is a nice space where the residents watch TV together.
There are regular activities, parties and celebrations with both in-house games and films and outdoor singers and entertainers.
A few months ago Mum was in hospital with a chest infection and this time cemented my feelings about Pemberton Fold. Whilst the care was excellent I constantly just wished she was back there, for the TLC they provide.

Reply from Georgea Buckle, Operations Executive at Pemberton Fold

Thank you so much for your kind words! It's heartwarming to hear that your mum feels happy and relaxed, and that you feel like part of the family too. We're so proud of our team for providing the care, comfort, and TLC that makes Pemberton Fold feel like home. Your feedback truly means the world to us!

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Review of
Heartly Green
from R T (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum has lived at Heatly Green for 3 years. The carers and staff are so caring. Mum enjoys living there. She says the food is lovely and the staff are lovely and kind. Any issues raised are listened to and acted upon quickly.

Reply from Georgea Buckle, Operations Executive at Heartly Green

Many thanks for your lovely review. We will pass on your kind words to the team at Heartly Green!

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Review of
Pemberton Fold
from V S (Friend of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

Needs more staff on each floor.

Reply from Antony Hall, Managing Director at Pemberton Fold

Thank you for taking the time to give me this feedback. We work hard to ensure that all our staffing is mapped to residents' needs. I will certainly look into your comments to assure myself that we are achieving that.

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Review of
Eachstep Blackley
from S D (Sister of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Seeing my sister go into a care home has been the worst part of my life. We visited so many homes before finding Each Step and so glad we persevered. The staff are so well trained in understanding the behaviour that comes with dementia and do their utmost to keep everyone happy with thoughtfulness,

kindness and dignity. The settling in hasn't been without its difficulties but we have great confidence that each step forward will be trodden carefully and with love. Big thanks to everyone (bar none)!

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for your heartfelt review. We understand how difficult it can be to make the decision to place a loved one in care, and we are so grateful that you found EachStep Blackley to be the right place for your sister. It's wonderful to hear that our staff's understanding of dementia and their approach to care have made a positive impact. We truly value your confidence in our team, and we are committed to providing thoughtful, kind, and dignified care as your sister settles in. Thank you for your trust and for recognising the hard work of our staff. We are here for you every step of the way.

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Review of
Eachstep Blackley
from C C (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I love this place my gran was here too so when mum got ill this was the only place I wanted my mum to be placed in. The staff are caring and go above and bound for the people they care for. They always make you welcome when you visit.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for your kind words. We're honoured that you chose EachStep Blackley for your mum, especially after having such a positive experience with your gran being here. It's wonderful to hear that you feel our staff go above and beyond in their care and that you're always made to feel welcome during your visits. Your trust and support mean a great deal to us, and we're committed to continuing to provide the highest standard of care for your mum and all our residents.

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Review of
Eachstep Blackley
from Alan D (Nephew of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Excellent staff looking after my auntie. The home is always clean and tidy. The staff are very welcoming and always happy to talk. The food and drink is also excellent. I cannot speak highly enough about the staff doing a difficult job they are just brilliant.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for your kind words. We are thrilled to hear that you're so pleased with the care your auntie is receiving. It's wonderful to know that our staff are making such a positive impact with their welcoming and cheerful approach, and that you've been impressed with the cleanliness, food, and drink. We truly appreciate your recognition of the hard work our team puts in, especially in such a challenging role. Your support and kind words mean a lot to us, and we'll continue to strive to provide the best care possible for your auntie and all our residents.

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Review of
Eachstep Blackley
from S R (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Dad has been in Eachstep Blackley for over 5 years the support and care he receives is second to none. He has deteriorated over the last few years and despite this, all his needs are still met. As a family member, we are kept in the loop and also supported. We cannot fault the care he receives and

wouldn't want our dad to be any where else. The staff are unsung heroes caring for our loved ones like they would care for there own.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for your heartfelt and thoughtful review. We are truly honoured that your dad has been with us for over five years and that the care and support he receives have met your family's expectation. We deeply appreciate your recognition of the support you, as a family, receive from us - communication is key, and we're so glad you feel well-informed. Thank you for calling our staff 'unsung heroes' - their dedication to caring for residents as if they were their own family means the world to us. We're grateful for your trust, and we're committed to continuing to provide excellent care for your dad.

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Review of
Eachstep Blackley
from E O (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My mum who has dementia, moved into Eachstep Blackley in October 2024, for some respite as we had a very difficult time looking after her at home. This was her first real stint in a care environment, and even day centres hadn't gone well up to this point, so we were so nervous. However, I shouldn't

have been, as the care she has been receiving and the efforts the staff make to make her feel at home are second to none. She is happier there than she would have been at home, and I can relax knowing that she's safe, warm, well fed, and has constant good company. Whilst every aspect of this home is brilliant, the main aspect is the staff. They treat everyone like their family, with such respect and affection. They have sweet little in-jokes with my mum and really know how to put her at ease - within the first few days they had all the tools and tricks that she needs figured out, that have taken me years to master. Their dementia understanding and skills are really fantastic.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for your heartfelt and thoughtful review. We are so pleased to hear that your mum is thriving at EachStep Blackley and that the care she is receiving has exceeded your expectations. It's wonderful to know that the staff have been able to make her feel at home and have developed such a strong understanding of her needs so quickly. Our team is dedicated to providing respectful and affectionate care, and your kind words mean a great deal to us. We're also happy to know that you now have peace of mind, knowing she's safe, well-fed, and in good company. Thank you again for your trust in us!

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Review of
Eachstep Blackley
from Maria S (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My mum entered Eachstep Blackley 5 years ago, almost to the day. I had just lost my dad quite suddenly and I'm an only child. I was heading for a nervous breakdown before my mum started being cared for by a staff member and her team on Howells. Only three months later Covid struck and I couldn't touch

mum for almost a year. During that time, one staff member in particular took my place, am I eternally grateful. She kept my mum and her other residents as safe as she could, and my mum turns 88 next week, and is thriving with a continued quality of life. I cannot stress how much this staff member and the whole team at Eachstep mean to me. They are our family, and treat my mum as they would treat their own mum. I cannot praise the staff highly enough.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for sharing such a personal and heartfelt review. We are deeply moved to know that the care your mum has received at EachStep Blackley has made such a positive difference, especially during such a challenging time for you and your family. It means the world to us that a specific staff member, along with the team, were able to provide such care and support when you couldn't be there. We're so glad to hear that your mum is thriving and enjoying a continued quality of life. Your kind words about our team truly mean everything to us, and we're incredibly grateful for your trust. We will continue to treat your mum as our own family and provide the best care possible for her and all our residents. Thank you again for your appreciation!

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Review of
Eachstep Blackley
from Janet C (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

My mum regularly uses the services of Eachstep and we're delighted with how well she has adjusted to it. She is greeted with a smile from a very friendly carer who takes my mum's hand. My mum then walks in with hardly a glance back at us!
The manager and staff are so good with her and we have total

peace of mind while she is in their care. (I have put a '5' rating for food and rooms because a rating was required but I genuinely don't know about the food and my mum doesn't use a room.)

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for your thoughtful review. We are so pleased to hear that your mum has adjusted well and feels comfortable with the care she receives at EachStep. It's wonderful that she's greeted with such warmth and care from our staff, and that she is so content when arriving each day. We truly appreciate your trust in us and are glad that you have peace of mind knowing she's in good hands. We also appreciate your feedback regarding the food and rooms, and we'll continue to work hard to ensure everything meets the high standards we strive for. Thank you again for your support and kind words!

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Review of
Heartly Green
from J W (Friend of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

I have found that all the people who look after my friend are very pleasant and caring. He is looked after very well and we couldn't ask for a better place for him. He gets excellent care and he loves being here.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

Thank you so much for your wonderful feedback. We are thrilled to hear that you find the team at Heartly Green to be pleasant, caring, and attentive to your friend's needs. It means the world to us that your friend is receiving excellent care and enjoys being with us. We truly appreciate your trust in us, and we're so happy to provide a place where he feels well looked after. Thank you again for your kind words!

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Review of
Heartly Green
from G H (Friend of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

I think they look after my friend really good.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

Thank you for your kind feedback. We're so pleased to hear that you feel your friend is well looked after at Heartly Green. We strive to provide the best care and support for all our residents, and your positive words mean a lot to us. Thank you for trusting us with your friend's care.

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Review of
Heartly Green
from P B (Son of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

I've always found Heartly Green to be a friendly, welcoming place. The staff do their best in difficult circumstances, usually with a smile on their face. Food appears ok and the home is always clean.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

"Thank you for your kind review. We're so pleased to hear that you find Heartly Green to be a friendly and welcoming place. Our staff are committed to providing the best care in any circumstances, and we're happy to know that their efforts, along with the food and cleanliness of the home, have made a positive impression. Your feedback is greatly appreciated, and we'll continue to strive to maintain the high standards you've highlighted. Thank you again for your support!

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Review of
Pemberton Fold
from S S (Daughter-in-law of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

Lovely staff, great activities, clean and tidy.

Reply from Phil Benson, Executive Director of Operations at Pemberton Fold

Thank you so much for your kind words. We're thrilled to hear that you've had a positive experience with our staff, activities and the cleanliness of Pemberton Fold. We're committed to providing a welcoming and well-maintained environment and it's great to know that these efforts are making a difference. Your feedback is greatly appreciated and we look forward to continuing to provide excellent care and activities for our residents.

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Review of
Pemberton Fold
from Paula L (Niece of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

I was happy to see staff, residents and families joining in with a quiz - each day they have activities which are clearly displayed in the resident's room.
People with dementia need this to stimulate their minds rather than just sitting in a chair doing nothing.
The room could do with modernising

a little better, TV was not working and wardrobes were damaged, but the room was clean.

Reply from Phil Benson, Executive Director of Operations at Pemberton Fold

Thank you for sharing your feedback. We're so glad to hear that you noticed the positive atmosphere at Pemberton Fold, with staff, residents and families participating in activities like the quiz. We agree that stimulating activities are important for residents, especially those with dementia and we are pleased to know the displayed schedules in the rooms help keep everyone engaged. We appreciate your comments regarding the room, and we understand the need for some improvements. Rest assured, we are working on modernising the rooms and addressing any issues with furniture or appliances. Thank you again for your valuable feedback and we will continue striving to enhance the experience for all our residents.

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Review of
Pemberton Fold
from D C (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

My relative is looked after very well. The care teams are very attentive to my relative's needs.
We have had some 'teething problems' but the management have tried to solve these and listened to our concerns.
The home is very clean.

Reply from Phil Benson, Executive Director of Operations at Pemberton Fold

Thank you for your thoughtful review. We're so glad to hear that your relative is well looked after and that our care teams are attentive to their needs. We truly appreciate your understanding regarding any initial challenges and we're grateful for the opportunity to address your concerns. It's wonderful to know that you find the home very clean as well. Your feedback is invaluable and we're committed to continuing to provide the best care possible for your relative. Thank you for your support and trust in our team.

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Review of
Eachstep Blackley
from Freya B (Granddaughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

I would like to start off by saying how lovely the staff are, always going above and beyond. They excel in making the residents feel at home with customised name slips on their doors and decorating for every occasion. The home was decorated lovely this Christmas, bringing cheer throughout for residents.

The staff spend time forming bonds with residents and those who visit making the atmosphere in the home friendly. The catering skills are up to a high standard, always making sure there is a hot meal for all residents.

Reply from Georgea Buckle, Operations Executive at Eachstep Blackley

Thank you so much for your kind words! It's wonderful to hear that the staff's efforts to create a warm, welcoming, and festive atmosphere made a difference. We're thrilled you noticed the personal touches and high standards - it means a lot to the whole team!

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Review of
Eachstep Blackley
from Sharon P (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Mum spent 3 years and 1 day at this care home being admitted in 2021 and spending around 12 months in the residential unit before transferring to the nursing area as her condition worsened before passing in November 2024. Throughout her stay she was treated with kindness, respect and above all she

retained as much dignity as can be had when someone is terminally ill with dementia.

Every member of the team deserves a mention for the tremendous work that they do and the way that they care and love for the residents as though they were their own family. From the carers to the nurses, the catering staff to the housekeeping and laundry, all of them are special. I hope that I do not require their services in the future but if I do I would not hesitate to recommend them, they all truly fantastic.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for your heartfelt and kind review. We are truly honoured that your mum spent her final years with us, and we're deeply grateful for the trust you placed in our team. It means the world to us to know that throughout her stay, she was treated with kindness, respect, and dignity. Our entire team, from the carers and nurses to the catering, housekeeping, and laundry staff, is committed to providing the best care, and we're so glad that their efforts made a difference in your mum's life. Your kind words about the team are greatly appreciated, and we will be sure to share them with everyone. We're grateful that you would consider recommending us. Thank you once again for your thoughtful feedback, and please know that we are here for you whenever you need support.

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Review of
Heartly Green
from E C (Daughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been in Heartly Green for 18 months. Settled in really well, seems happy and cared for.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

Thank you for your lovely review. We're so pleased to hear that your mum has settled in well and feels happy and cared for at Heartly Green. It's always our goal to create a warm and welcoming environment for our residents and we're glad to know that she's been enjoying her time with us. Thank you for trusting us with her care, please don't hesitate to reach out if there's anything else we can do to support her.

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Care Homes Owned by Park Homes UK Ltd in Greater Manchester

Park Homes UK Ltd Locations in Greater Manchester (3)

Park Homes UK Ltd Reviews in Greater Manchester (110)

Heartly Green

Pemberton Fold

Heartly Green

Pemberton Fold

Eachstep Blackley

Eachstep Blackley

Eachstep Blackley

Eachstep Blackley

Eachstep Blackley

Eachstep Blackley

Eachstep Blackley

Heartly Green

Heartly Green

Heartly Green

Pemberton Fold

Pemberton Fold

Pemberton Fold

Eachstep Blackley

Eachstep Blackley

Heartly Green

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