Park Homes UK Ltd in Lancashire | 1 Care Home

Review of
Eachstep Blackburn
from Danielle J (Granddaughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

My experience was not as well as I would like it to be. The full building smells of urine, the light has some tape over where clearly something is broke which then becomes a hazard for residents in the building and the public. Staff didn't really greet us on arrival.

Reply from Georgea Buckle, Operations Executive at Eachstep Blackburn

We're really sorry to hear about your experience - this isn't the standard we aim for. Your concerns about the smell, maintenance issues, and staff welcome are important, and we'll address them with the team to ensure improvements are made. Thank you for bringing this to our attention. If you would like to discuss these concerns further, please contact the home to arrange this.

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Review of
Eachstep Blackburn
from Louise G (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I have been very impressed with the care my dad is receiving in Eachstep. I am living out of the country and so I obviously worry about my dad a lot, but whenever I visit the home I am reassured that he is being taken very good care of. His room is always lovey and clean. The food is great. There are

activities going on that he can join in with if he chooses to and the staff are all friendly, chatty and warm. It's not an easy environment to live in or work in I'm sure, but I do appreciate the effort that goes into keeping everything running as smoothly as possible.

Reply from Antony Hall, Managing Director at Eachstep Blackburn

Thank you for your kind words and taking the time to provide this review. I am so pleased your dad is receiving such good care.

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Review of
Eachstep Blackburn
from Simon P (Son of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

The home is always clean and generally has a good staff to resident radio. Activities are fantastic the residents interact well. Its never easy trying to carry out daily duties however the care staff work tirelessly to get the best outcome. Very welcoming front desk. Keep up the good work.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackburn

Thank you for your wonderful review. We're so pleased to hear that you find the home clean and welcoming, and that the staff-to-resident rapport is positive. It's fantastic to know that the activities are enjoyed by the residents and that our care staff are working tirelessly to provide the best care possible. We also appreciate your recognition of our front desk team for their warm welcome. Your kind words mean a lot to us, and we'll continue to work hard to maintain the high standards you've highlighted. Thank you again for your support!

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Review of
Eachstep Blackburn
from Janet S (Wife of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

Overall pleased with the care received. The food is good. Nursing staff are quick to pick up any problems. It is a difficult time for everybody and everyone is doing their best.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackburn

Thank you for sharing your feedback. We're so pleased to hear that you're satisfied with the care received and that the food and nursing staff have met your expectations. We understand that these times can be difficult, and we're grateful for your recognition of the hard work and dedication of our team. Everyone here is committed to providing the best care possible, and your kind words mean a great deal to us. Thank you again for your support and trust

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Review of
Eachstep Blackburn
from Rachael P (Daughter of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum is really well cared for at Eachsteps, all the staff are great and genuinely care about all the residents. It is well maintained and there are always engaging activities on offer. The food is really good quality and there are always various options on offer. I have already recommended Eachsteps

Blackburn to other people with elderly relatives. Thank you all for taking such good care of mum!

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackburn

Thank you for the kind review! We are thrilled you have recommended us to other people. We are really proud of the team and we are thankful of your recognition. We will share this with the team.

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Review of
Eachstep Blackburn
from L B (Daughter of Resident) published on 1 July 2024

Submitted via Website • Report

Overall Experience

I can't praise the staff enough. They have been brilliant with Mum and looked after all of her needs. The regular activities and games are a great way for the residents to interact and socialise plus they can win prizes at bingo (which is a nice touch). Overall, a great place for your loved ones to

be supported and given the care they need with the reassurance that they are safe and secure.

Reply from Georgea Buckle, Operations Executive at Eachstep Blackburn

Many thanks for your lovely review. We will pass this onto the team at Eachstep Blackburn!

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Review of
Eachstep Blackburn
from Pauline M (Daughter of Resident) published on 20 June 2024

Submitted via Website • Report

Overall Experience

The love, care, support and respect shown towards our mum has continued to be outstanding. The lady in reception, the kitchen, household staff are the unsung heroes at Each Step Blackburn. Previous maintenance man also. Welcome to the new maintenance man! The extremely hardworking staff are always so

welcoming, and approachable if you want to raise a concern. Yes, there are a lot of foreign workers but where would we be without them? There is a language barrier at times - some speak very softly so residents do find it hard to hear them. The Activities Co-ordinator is so energetic, full of some amazing ideas, and such a lovely person. So lucky to have her on the staff. Behind-the-scenes preparations lead to successful activities but it takes a huge amount of time. Well done. In an ideal world, more staff would ease the pressure on an exhausted staff. Park Homes owners need to remember the due diligence they promised us regarding staffing, improvements etc. Action now, please.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackburn

Thank you so much for your lovely feedback. I will pass this onto the team at the home

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Review of
Eachstep Blackburn
from F M (Daughter of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience

Mum came here when it was a different company, the new company have improved certain things, ie cooking the food on the premises, snacks available and drinks. I think the garden area needs maintaining to the standard it was in when it first opened, also I think the laundry needs reviewing

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackburn

I appreciate your kind words. We are also just working on a new gardener contract which will see the Gardens significantly change

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Review of
Eachstep Blackburn
from Harry C (Husband of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience

I love visiting my wife’s care home. It’s always a pleasant experience. Friendly and caring staff makes everything worth while. My wife is always dressed appropriately, clean smart and very content.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackburn

Thank you for your kind words. We will share this with our team at the home.

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Review of
Eachstep Blackburn
from Carol J (Daughter of Resident) published on 24 November 2022

Submitted via Website • Report

Overall Experience

Very concerned with the lack of care offered.
Not enough staff. The conditions are not fit for purpose, scruffy, dirty and very tired.
Concerns over medication and fluids given.
Concerns over the quality of food.
Sick of excuses.
Looking to move the resident.
Without a dishwasher for over six

months (How are they meant to care for residents when they are washing up?).
Very sad as it was a cracking home when we first arrived. The new owners need to invest heavily.

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Review of
Eachstep Blackburn
from M B (Son of Resident) published on 2 August 2022

Submitted via Website • Report

Overall Experience

Went to visit my mum on the Hussain floor, distinct lack of staff, it was a very warm day no drinks to be found. Mum was in another person's room on an unmade bed, her room was locked.
I am also disturbed that senior carers seem to be making decisions on what I feel should be a medical person. Not

surprised at the latest CQC report.

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Review of
Eachstep Blackburn
from Janine G (Daughter of Resident) published on 27 April 2022

Submitted via Website • Report

Overall Experience

Disappointed with mum having hardly any clothes to wear. I handed in name tags when the lockdown was on and plenty of smart clothes. Another resident with her jumper on. I had to go and find her clothes in a pile under the stairs. Also, every time I've been, mum and other service users complain about

the food being cold, hard, burnt, just not fit for purpose. Also, the handles on her wardrobe are falling off. Been like that for a month now and the bathroom is not cleaned to a good standard.

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Review of
Eachstep Blackburn
from Paul K (Son of Resident) published on 14 March 2022

Submitted via Website • Report

Overall Experience

Mum entered Eachstep Blackburn in December 2019. We were delighted and felt very lucky to have found such a great place for her. She is very happy there. Very soon after Mum moved in, Covid struck. The response of the home, and the management of the care provider, in the face of chaotic government mishandling,

was amazing. We felt that the whole team responded with tremendous dedication, care, and courage - way beyond expectations - and we felt very lucky and full of gratitude and admiration. Communications and responsiveness with families were amazing. Although the regular positive and creative communications with the management team in Widnes have come to an abrupt halt since the take-over by Park Homes in September 2021, the recent appointment of a new manager at the home has heralded a very welcome resumption of activities and updates. This is great to see, and much appreciated. Long may it continue.

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Review of
Eachstep Blackburn
from Anita R (Daughter of Resident) published on 27 November 2020

Submitted via Website • Report

Overall Experience

My mum is very happy in Eachstep Blackburn, I speak to her every couple of days and she is always cheerful. I wouldn't want her living anywhere else, all the staff are fantastic and happy to help.
Thank you, so much to everybody.

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Review of
Eachstep Blackburn
from Denise K (Daughter of Resident) published on 24 July 2020

Submitted via Website • Report

Overall Experience

The care my mum receives at Eachstep is fantastic. I can not thank the carers enough for the complete respect, care and love they give my mum. I would recommend the home to anyone that is looking for care.

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Review of
Eachstep Blackburn
from Ronnie L (Friend of Resident) published on 16 September 2019

Submitted via Postal Card • Report

Overall Experience

I find this care home very clean, very efficient and very friendly. I've no worries at all for my friend whilst she's here.

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Review of
Eachstep Blackburn
from M R (Son-in-law of Resident) published on 13 August 2019

Submitted via Postal Card • Report

Overall Experience

I am extremely happy with the care my In-Laws receive from the home. I have no issues recommending Eashstep to others.

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Review of
Eachstep Blackburn
from M T (Wife of Resident) published on 23 July 2019

Submitted via Postal Card • Report

Overall Experience

Over the three years of being involved in Eachstep, through the care of my husband, I've found the majority of staff efficient. Unfortunately not all of them, the same applies to the laundry and the cleaning staff. There is no one manning the reception desk at the weekend which is poor. We were told

we would have family meetings which are not happening. Apart from these comments, my husband has always been happy in his surroundings.

Reply from Lynn Billingham, Sales, Marketing and Customer Service Manager at Eachstep Blackburn

Thank you for your review of our flagship home. We are pleased to hear that your husband is happy in the home. We would like to reassure you that we do hold regular relatives meetings and will ensure you have dates of future meetings. Our Manager operates an ‘open door’ policy so is always available to address individual concerns. All our staff undergo regular training and are currently taking part in Customer Care Training.

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Review of
Eachstep Blackburn
from Eileen C (Resident) assisted by family/friend published on 18 July 2019

Submitted via Postal Card • Report

Overall Experience

During May we had entertainment from a harpist and guitar player as well as a singer. I am well cared for. I am showered regularly and dressed and assisted with my meals. I went to the hair salon and had my hair done this week. My room is always very clean.

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Review of
Eachstep Blackburn
from Ethel M (Sister of Resident) published on 4 July 2019

Submitted via Postal Card • Report

Overall Experience

Find all the carers very caring. Front desk always helpful. Everyone makes you feel welcome. They have plenty of activities.

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Care Home Owned by Park Homes UK Ltd in Lancashire

Park Homes UK Ltd Locations in Lancashire (1)

Park Homes UK Ltd Reviews in Lancashire (24)

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