Park Homes UK Ltd in Merseyside | 1 Care Home

Review of
Eccleston Court
from Donna W (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

My mum come to Eccleston court, mum needs full nursing end of life care , the home welcomed us with open arms very friendly caring and brilliant bed side manor. Staff are very professional and reassuring that is all we needed to no mum was in safe hands. The Home is spotless and lovely rooms. Would

recommend 100%

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you so much for your kind words and taking the time to leave us a review! It means a lot to hear that you felt welcomed and reassured during such a difficult time. We're glad our team could make you and your mum feel safe and cared for - We will pass on your kind words to the team at Eccleston!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from D M (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

The care and compassion shown to mum has been amazing. Mum loved the staff and the staff love mum. Thank you for taking care of our amazing mum.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your kind words and for taking the time to write this review. I am pleased that your mum received the quality of care our hard-working teams aim to deliver each day!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from Paul R (Son of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

My dad was a resident at Eccleston Court, although only for a short period before he passed away, the care that he received was exceptional. The carers and management always gave priority to dad's comfort and requirements. To get to the rooms you must pass through the residence lounge, the other residents

always looked happy, content and safe.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your kind words. It means so much to hear that your dad received exceptional care and comfort during his time with us. Your feedback is deeply appreciated and will be shared with the team!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from Catherine G (Niece of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I cannot thank all of the staff at Eccleston Court for the care they have given my aunt over the last 12 months. They form a real family bond with the residents, and the medical attention they gave her was outstanding. She was treated with dignity and respect, and the family was always involved with,

and informed of any decisions for her. Once again thank you for everything.

Reply from Antony Hall, Managing Director at Eccleston Court

Thank you for your kind words and for taking the time to write this review. I am pleased that your aunt received the quality of care that our hard working teams aim to deliver each day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from K D (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mum was at Eccleston Court for approximately 18 months, during this time my she was given a high level of dignity and respect whilst she was being cared for. She was always washed as well as wearing clean nighties and clothes when I went to visit, even on days when I was not expected. From when you

entered reception and right up to management, the staff made you feel very welcome. There was a real family feel to the home. Any concerns were dealt with quickly, but I didn't have many during the time my mum was a resident there. During my mum's last week, I couldn't have asked for any more support from the staff. They gave us privacy to spend time with her but regularly checked in on us both. Mum was thoroughly cared for during that time and I can't thank them enough for what they did for us both.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for your heartfelt review. We're deeply touched by your kind words and are so glad to hear that your mum received such respectful and compassionate care during her time at Eccleston Court. It means a great deal to us that you felt welcomed by everyone, from reception to management, and that you experienced a family-like atmosphere throughout. We're also grateful that we could provide the support and privacy you needed during your mum's final days, and that you were confident in the care she received. Thank you for trusting us with your mum's care - your gratitude truly means the world to us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from S S (Son of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

We were very welcomed on the first day and shown around the home. It is well-presented and kept very clean and tidy at all times which is a credit to all staff. Everyone, from reception to management, is very friendly, helpful and professional at all times.
We feel my dad is being very well cared for

and being supported with his additional needs.

Reply from Antony Hall, Managing Director at Eccleston Court

I am pleased to hear that your experience meets our high expectations as a provider. I will pass your kind comments on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from Harry B (Husband of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

A very pleasant home with good facilities, and very pleasant staff. I would recommend to other people.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for the lovely review. We will share it with the team at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from Kathryn D (Sister of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

The kindness, compassion and care given to my brother during his last few months was second to none. Thank you for making him comfortable and treating him with dignity and respect. In addition all the team at Eccleston Court extended those same attributes to all of his family during a very difficult

time. Thank you once again.

Reply from Antony Hall, Managing Director at Eccleston Court

Thank you for your kind words, especially at this difficult time. Our team strives to treat all the people who live with us with compassion and dignity at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from Janet D (Daughter of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

From the moment we entered the building we were treated tremendously well. Every member of staff was friendly and helpful. Pictures were put up in minutes, laundry, questions sorted, medical requirements discussed promptly and food choices superb. They wanted to know all about mum so they could help

with all her needs. Absolutely first class in every detail!

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for the wonderful review! We are proud of the team at Eccleston Court and I'm going to share your lovely feedback with the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from S B (Daughter of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

My mum is very well looked after in Eccleston Court. She is happy and feels safe. She enjoys the food. The staff are always friendly, cheerful and caring even though they are very busy. Managers know what is happening with staff and residents and liaise well with relatives. There is generally a pleasant

atmosphere in the home.

Reply from Antony Hall, Managing Director at Eccleston Court

Thank you for your kind words. We are pleased you feel your mum is receiving good care from our hardworking team in the home. I will make sure your comments are passed onto them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from Liz s (Relative of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

I was very nervous about our Queen becoming a resident at Ecclestone Court Care Home. However, the staff helped her to settle in quickly and she soon made friends with the other residents. It was so nice to see her happy and content. All the staff are just amazing they really do care about the residents.

I love that they have daily activities which make life fun. The staff get to know the residents. The food is first class. It's more like a health spa with nursing care thrown in. These people are totally dedicated, they meet every aspect of your loved ones' needs from health to emotional. Hand on heart it's the best place an elderly person or dementia person could be. I had a loved one already a resident and I was that impressed I recommend this little bit of heaven to another family member. So I had two family members as residents. I can not put into words just how good these people are at their jobs, every single member of staff is approachable friendly and always ready to help. First class.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for such a wonderful review. We will share this with the team at Eccleston Court :D

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from G C (Husband of Resident) published on 19 July 2024

Submitted via Website • Report

Overall Experience

I was amazed at the care and respect they give their residents. Always willing to help, the care home is clean and secure giving you peace of mind. The activities they have on are a motivation for the residents and great fun. The meals they served look very well cooked and well prepared. Overall it's

a fantastic care home

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for the wonderful review. I'll make sure this is shared with our staff team at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from S D (Daughter of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

Our family would highly recommend Eccleston Court to anyone looking for a care home for a friend or relative. It's such a huge emotional journey you and your loved one need to take, and it's so reassuring to know every member of staff shows kindness, patience and professionalism

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Many thanks for your review. We will pass this on to the team at Eccleston Court!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from David W (Son of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience

The care you gave to mum in her last few days was second to none thanks for making her comfortable and for the dignity and respect your team gave to me and our family and friends. Thank you once again for your help.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for the kind words. I'll pass your message onto the team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from Michael O (Brother of Resident) published on 15 April 2024

Submitted via Website • Report

Overall Experience

Excellent staff, so welcoming and professional. Care is outstanding with my sister and other residents would highly recommend it to any family. Nurses are all lovely to all, the staff are friendly and professional and most of all caring. Thank you.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for your kind words! I'll ensure this is shared with our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from T B (Friend of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience

Great members of staff who take care of all residents to a high standard. They always make sure they say hello. Very clean at all times. Would highly recommend it to family and friends who are looking for a care home for members of their family.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Many thanks for your lovely review. We will pass your kind words to the team at Eccleston Court!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from S B (Daughter of Resident) published on 9 April 2024

Submitted via Website • Report

Overall Experience

My mum is very happy in Eccleston Court and feels safe. She enjoys the food and always has positive things to say when asked how she likes the home. I have been very satisfied with her care and the kindness and friendliness of the staff and the effort made to provide interesting activities.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for your kind words! I'll ensure this is shared with our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from Justin S (Son of Resident) published on 19 January 2022

Submitted via Website • Report

Overall Experience

Our dad has been in Eccleston Court since 2014, at that time and for a good many years it excelled in giving him the best company and care he needed at that time. More notably since 2018, things have gone from bad to worse and in 2020 and 2021 we have had to raise concerns. The home is very poor standard

at this stage.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from Ian R (Son of Resident) published on 13 January 2022

Submitted via Postal Card • Report

Overall Experience

I am delighted with the quality of care provided on a consistent basis for my dad. From the friendly communication we received when contacting the home, through to close attention to medical care to treat complex needs, to the daily level of love and genuinely meeting dad's everyday care needs, the

home meets highly professional standards. Friendly, homely, and a truly lovely place for my dad at this special time of his life. Thank you so much.

Reply from Lynn Billingham, Sales, Marketing & Customer Services Manager at Eccleston Court

Thank you for taking the time to complete a review and for your lovely, kind comments. It is lovely to hear your wonderful comments about how well your dad is being cared for in the home. I will pass on your comments to all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eccleston Court
from Maxine B (Daughter of Resident) published on 12 January 2022

Submitted via Website • Report

Overall Experience

Warm, kind, welcoming, professional staff, the home is clean comfortable, and nicely decorated. All the staff are friendly and helpful they make my father feel comfortable and soothed and attentive to his care and medical needs. I feel reassured as my father is in excellent hands.

Reply from Lynn Billingham, Sales, Marketing & Customer Services Manager at Eccleston Court

Thank you for taking the time to complete a review. It is lovely to hear how happy you are with the care your father receives. I will share your kind comments with the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Park Homes UK Ltd in Merseyside

Park Homes UK Ltd Locations in Merseyside (1)

Park Homes UK Ltd Reviews in Merseyside (33)

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Eccleston Court

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers