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Care Home Owned by Park Homes UK Ltd in Scottish Borders

8.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Park Homes UK Ltd in Scottish Borders

Only the locations & reviews in Scottish Borders for Park Homes UK Ltd are showing below.

View the details of all 21 locations (with 456 reviews) owned by Park Homes UK Ltd

Park Homes UK Ltd Locations in Scottish Borders (1)

 

1 Care Home owned by Park Homes UK Ltd in Scottish Borders

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St Andrew's Nursing Home

Stirches, Hawick TD9 7NS 

9.0 8 reviews
"A great friendly atmosphere and caring staff Where everyone is dedicated to the support they give the residents The help they give and…"   Read all 8 reviews
Location Type Care Home

St Andrew's Nursing Home is a prestigious care home standing on an impressive elevated site overlooking the picturesque town of Hawick. With a rich history spanning over 200 years, this magnificent mansion offers breathtaking views of the border and… Read more about St Andrew's Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 40 Rooms from £1,210 / week

Park Homes UK Ltd Reviews in Scottish Borders (8)

8.9
Park Homes UK Ltd has a Group Review Score of 8.9 (8.925) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Park Homes UK Ltd must have a Review Score.

Overall Experience

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Review of

St Andrew's Nursing Home

from Gordon M (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father residing in home. I find all staff and facilities fantastic for his requirements. He also can't praise them enough as they communicate with him on the greatest levels. Food and accommodation is always praised by my father and access to visit is always welcomed. Would recommend this facility for
anyone else who might be looking.

Reply from Georgea Buckle, Operations Executive at St Andrew's Nursing Home

Thank you so much for your kind words! We're thrilled to hear that both you and your father are happy with the care, communication, and overall experience. It means a lot to know he feels comfortable and well-supported. We truly appreciate you taking the time to leave the review!


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Review of

St Andrew's Nursing Home

from D O (Partner of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great friendly atmosphere and caring staff
Where everyone is dedicated to the support they give the residents
The help they give and loving caring way in which it is delivered on a shocking wage tbh
Is up and beyond the call of duty in my view

Reply from Georgea Buckle, Operations Executive at St Andrew's Nursing Home

Thank you so much for your kind words and recognition. We're truly proud of our dedicated team and the heartfelt care they provide every day. We will pass your kind words onto the team at St Andrews!


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Review of

St Andrew's Nursing Home

from Pauline H (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at the care home.she is content and happy.the staff are great with her always interacting with mum.staff are friendly and always welcoming.Lots of activites take place.The staff work realy hard and do a fantastic job.i am greatful for the care they give.

Reply from Georgea Buckle, Operations Executive at St Andrew's Nursing Home

Thank you so much for your kind words. We're delighted to hear your mum is happy and content-it means the world to us. Our team truly appreciates your support and recognition!


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Review of

St Andrew's Nursing Home

from Duncan C (Brother of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff of St Andrews, always busy but with smiles on their faces . When I visit and it makes no difference who answers the door you are always made welcome. The care of the patients is paramount and this team work together and take great care of the patients. None of
us want to see our relatives ill but I take great comfort knowing my sister is receiving the best of care from this team.

Reply from Georgea Buckle, Operations Executive at St Andrew's Nursing Home

Thank you so much for your kind words. It's wonderful to hear that you feel welcomed and reassured when visiting, and that your sister is receiving the care she deserves. I'll be sure to share your lovely feedback with the team - it means a lot to them!


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Review of

St Andrew's Nursing Home

from Jean B (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to living quite far away I am unable to visit my mother as often as I would wish to. I generally do not tell the home in advance when I plan to visit.
My mother always seems happy and content when I visit. She is encouraged to be as active as she enjoys being. She is always looking clean and well
cared for.
She had a problem a year ago with losing weight the home has actively worked to address this and she is now a healthy BMI.
Staff friendly and approachable.
Staff show patience and understanding of the needs of the residents.

Reply from Georgea Buckle, Operations Executive at St Andrew's Nursing Home

Thank you for your kind words. It's wonderful to hear your mother is happy, well cared for, and staying healthy. We're glad the staff's patience and support give you peace of mind - I'll be sure to share your feedback with the team!


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Review of

St Andrew's Nursing Home

from Keith J (Husband of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife receives excellent care from all the staff at St Andrews Nursing Home - above and beyond what we could expect. The staff are always courteous and caring and treat all the residents with dignity and respect. I would highly recommend St Andrews Nursing Home to everyone and anyone.

Reply from Georgea Buckle, Operations Executive at St Andrew's Nursing Home

Thank you so much for your kind words and recommendation! We're delighted to hear your wife is receiving excellent care and that our team's compassion and respect make a difference. I'll be sure to share your lovely feedback with the staff!


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Review of

St Andrew's Nursing Home

from Kay C (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents are in St Andrew's. Overall the care is good and the staff are kind to my parents. I think perhaps at times they are understaffed - takes a while for a bell to be answered. My main criticism would be the food. Whilst I understand the mass catering difficulties it's hard to hear my
dad say his food is cold when it reaches him. It's also strange that a curry is on the menu for residents which is to me a strange meal to offer elderly people! I'd like my parents to have more fruit which helps their nutrition. I'm grateful for the kind members of staff who look after my parents but with a few changes it could make the whole experience better. Thank you

Reply from Georgea Buckle, Operations Executive at St Andrew's Nursing Home

Thank you for your feedback. We're glad to hear your parents are receiving kind and caring support - that means a lot to us. We appreciate your honesty about the food and staffing concerns, and we'll make sure this is passed on to the team to look into improvements. Your thoughts on nutrition and meal choices are really helpful, and we're always aiming to make the experience better for our residents. Thank you again for sharing!


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Review of

St Andrew's Nursing Home

from G M (Son of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Find the staff very helpful and friendly always a smile on their face.
Meals look lovely from what I have seen. Love that they make cakes for their birthdays.
The place is always nicely decorated for the different celebrations throughout the year e.g. Halloween.
Really love the lavender room,
it gives you more privacy to chat without having to go into the bedroom.
Overall a nice atmosphere when you go in.
The only negative I have is that the building inside and out looks tired and could do with a bit of tender loving care. But this doesn't affect by any means the excellent care that is given.

Reply from Phil Benson, Executive Director of Operations at St Andrew's Nursing Home

Thank you so much for your wonderful review! We're delighted to hear that you find our staff helpful, friendly, and always with a smile. It's also great to know that you enjoy the meals, birthday cakes, and decorations we put up for various celebrations throughout the year, like Halloween. We're especially pleased that you appreciate the lavender room as a private space to chat - it's always our goal to create a welcoming and comfortable environment for everyone. We also appreciate your feedback regarding the need for some TLC on the building's interior and exterior. Please know that we are aware of this and are working on plans to make improvements, as we're committed to providing the best environment for our residents. We're glad that this doesn't impact your overall experience, and we're grateful for your recognition of the excellent care provided. Thank you again for your kind words and constructive feedback!


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