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Care Home Owned by Park Homes UK Ltd in Scottish Borders

8.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Park Homes UK Ltd in Scottish Borders

Only the locations & reviews in Scottish Borders for Park Homes UK Ltd are showing below.

View the details of all 21 locations (with 438 reviews) owned by Park Homes UK Ltd

Park Homes UK Ltd Locations in Scottish Borders (1)

 

1 Care Home owned by Park Homes UK Ltd in Scottish Borders

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St Andrew's Nursing Home

Stirches, Hawick TD9 7NS 

7.3 2 reviews
"Both my parents are in St Andrew's. Overall the care is good and the staff are kind to my parents. I think perhaps at times they are…"   Read all 2 reviews
Location Type Care Home

St Andrew's Nursing Home is a prestigious care home standing on an impressive elevated site overlooking the picturesque town of Hawick. With a rich history spanning over 200 years, this magnificent mansion offers breathtaking views of the border and… Read more about St Andrew's Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 40 Rooms from £1,210 / week

Park Homes UK Ltd Reviews in Scottish Borders (2)

8.7
Park Homes UK Ltd has a Group Review Score of 8.7 (8.734) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Park Homes UK Ltd must have a Review Score.

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Review of

St Andrew's Nursing Home

from Kay C (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents are in St Andrew's. Overall the care is good and the staff are kind to my parents. I think perhaps at times they are understaffed - takes a while for a bell to be answered. My main criticism would be the food. Whilst I understand the mass catering difficulties it's hard to hear my
dad say his food is cold when it reaches him. It's also strange that a curry is on the menu for residents which is to me a strange meal to offer elderly people! I'd like my parents to have more fruit which helps their nutrition. I'm grateful for the kind members of staff who look after my parents but with a few changes it could make the whole experience better. Thank you

Reply from Georgea Buckle, Operations Executive at St Andrew's Nursing Home

Thank you for your feedback. We're glad to hear your parents are receiving kind and caring support - that means a lot to us. We appreciate your honesty about the food and staffing concerns, and we'll make sure this is passed on to the team to look into improvements. Your thoughts on nutrition and meal choices are really helpful, and we're always aiming to make the experience better for our residents. Thank you again for sharing!


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Review of

St Andrew's Nursing Home

from G M (Son of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Find the staff very helpful and friendly always a smile on their face.
Meals look lovely from what I have seen. Love that they make cakes for their birthdays.
The place is always nicely decorated for the different celebrations throughout the year e.g. Halloween.
Really love the lavender room,
it gives you more privacy to chat without having to go into the bedroom.
Overall a nice atmosphere when you go in.
The only negative I have is that the building inside and out looks tired and could do with a bit of tender loving care. But this doesn't affect by any means the excellent care that is given.

Reply from Phil Benson, Executive Director of Operations at St Andrew's Nursing Home

Thank you so much for your wonderful review! We're delighted to hear that you find our staff helpful, friendly, and always with a smile. It's also great to know that you enjoy the meals, birthday cakes, and decorations we put up for various celebrations throughout the year, like Halloween. We're especially pleased that you appreciate the lavender room as a private space to chat - it's always our goal to create a welcoming and comfortable environment for everyone. We also appreciate your feedback regarding the need for some TLC on the building's interior and exterior. Please know that we are aware of this and are working on plans to make improvements, as we're committed to providing the best environment for our residents. We're glad that this doesn't impact your overall experience, and we're grateful for your recognition of the excellent care provided. Thank you again for your kind words and constructive feedback!


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