Park Homes UK Ltd in West Yorkshire | 5 Care Homes

Review of
Allerton Park
from Varsha M (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

My father has recieved great service for his care and support as a resident in this home. He requires nursing support and the staff and team have been excellent at meeting his individual needs. The commmunication with the medical staff and my family provides us with peace if mind. Myself and my siblings

live away from the local area and so we rely on the team at the care home to advocate for my dad's needs and keep him comfortable.
We chose this home becuase evey single member of staff aknowledged my family when we looked around the facilities, the care home manager asked us plenty of question about my dad and his individual needs etc,
Thank you to all the team for your continued hard work and support in keeping my dad safe.

Reply from Georgea Buckle, Operations Executive at Allerton Park

Thank you so much for your kind words. We're really glad to hear that you and your family feel supported and reassured, especially being further away. It's important to us that your dad receives personalised care, and we're proud our team has made a positive difference. Your feedback means a lot - we'll make sure to share it with the whole team!

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Review of
Allerton Park
from Paul Q (Guardian of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

I am the Deputy via the Court of Protection for my dear cousin who has lived at Allerton Park Care Centre for over two years. Sadly my cousin has Dementia and complex needs although I am pleased to say that the management and staff at Oakes Lane are first class.
As I live four hours away from Bradford,

life for me could be very difficult, but this isn't the case. I trust the staff at the Centre and know how well they look after my cousin. They are highly professional and care for my cousin with the utmost sympathy and kindness. Luckily, they are also first rate communicators and keep me informed constantly. Finally, despite my visits being difficult I am always made welcome by the staff, which is greatly appreciated.
I have no hesitation in awarding five stars to Allerton Park Care Centre.

Reply from Georgea Buckle, Operations Executive at Allerton Park

Thank you so much for your kind words. We're so pleased to hear that you feel supported and reassured, especially being some distance away. It's wonderful to know our team's care, compassion, and communication have made a positive difference for both you and your cousin. Your feedback means a lot to us, and we'll be sure to share it with the team!

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Review of
Claremont Nursing Home
from Joe K (Brother of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Brother here for end-of-life care. Staff showed exemplary kindness and concern for his dignity and welfare.

Reply from Georgea Buckle, Operations Executive at Claremont Nursing Home

Thank you so much for your kind words. Ensuring dignity, comfort, and compassion for both our patients and their loved ones is at the heart of what we do. Your feedback means a great deal to our team.

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Review of
Allerton Park
from G B (Son of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

The overall care given is very good, and the patients are well looked after for health problems. We are kept informed on any problems with health issues and doctors called if required. There is no way she could be by herself, so the home is a good place for her.

Reply from Georgea Buckle, Operations Executive at Allerton Park

Thank you for your kind words. We're so glad to hear you feel your loved one is well cared for and that communication has been reassuring. It's wonderful to know the home provides the support she needs.

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Review of
Allerton Park
from L B (Relative of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

I would not recommend this care home at all! It is a disgrace. Don't send loved ones here.

Reply from Antony Hall, Managing Director at Allerton Park

I am sorry that you feel this way. I should have liked the opportunity to address your perceptions of the care at home so I could understand the situation and taken steps to provider you with the appropriate assurances. Park Homes aims to provide the people we care for with a high standard of care at all times.

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Review of
Allerton Park
from J S (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

We as a family felt that although staff were friendly enough, there was a distinct lack of professional care and communication. The staff don't seem to be properly trained or organized in their duties. My mum was only here for a week for an assessment but we had to move her as we felt strongly as a

family we couldn't leave her here. We were particularly concerned for her safety and wellbeing and that her care plan wasn't being followed properly. Elderly and suffering from Alzheimer's she is very vulnerable and we didn't feel reassured about her care at all.

Reply from Antony Hall, Managing Director at Allerton Park

I am sorry that you feel this way. I should have liked the opportunity to address your perceptions of the care at home so I could understand the situation and taken steps to provide you with the appropriate assurances. Park Homes aims to provide the people we care for with a high standard of care at all times.

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Review of
Hazel Bank Nursing Home
from D F (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My dad has been at Hazel Bank Nursing Home since December 2024, I think it is a great place!
My dad, who has dementia, has settled in very well and has made a couple of friends. He likes it there, I have made the following observations:
* it is a welcoming home for visitors and feels like a 'family'

home
* visitors are always made welcome at any time
* the staff are always informal and helpful
* they are highly informative with me and highly attentive to my dad's needs such as him being a high risk of falling
* The manager, is also very friendly and professional

Reply from Phil Benson, Executive Director of Operations at Hazel Bank Nursing Home

Thank you so much for your kind and thoughtful review. We're so pleased to hear that your dad has settled in well at Hazel Bank and that he's enjoying his time here, even making some new friends. It's wonderful to know that you feel the home has a welcoming, family-like atmosphere and that our staff have been helpful, informative, and attentive. We're also grateful for your kind words about our manager and their professionalism. Thank you for your trust in us, and we will continue to provide the best care for your dad and all our residents.

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Review of
Hazel Bank Nursing Home
from John F (Son of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

My Dad is in a safe and pleasant environment now, staff are caring and warm and I am reassured he is there, I cannot fault the care or environment. I thought he might not enjoy being in a home but he seems to be thriving, the staff are looking after him very well.

Reply from Phil Benson, Executive Director of Operations at Hazel Bank Nursing Home

Thank you for your kind and thoughtful review. We are so glad to hear that your dad is thriving in our care and that he feels safe and comfortable in his new environment. It's wonderful to know that you find our staff caring and warm and that you feel reassured by the care he is receiving. We truly appreciate your feedback and are grateful for the trust you've placed in us to care for your dad. We will continue to provide the best possible care for him and all our residents.

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Review of
Hazel Bank Nursing Home
from A N (Daughter of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

Very welcoming nursing home to relatives, superb nursing staff, kitchen staff and cleaning/laundry staff. Food is exceptionally nutritional, delicious and plentiful. Management and admin staff take notes of Dad's requirements and needs updating care plans as and when, nothing is ever too much, staff

are caring and hardworking. We are overly delighted with the exceptional care and dignity shown to my father. Thank you Hazel Bank Nursing Home.

Reply from Phil Benson, Executive Director of Operations at Hazel Bank Nursing Home

Thank you for the lovely review! I'm delighted that you're delighted at the care your father gets. We will share this with the team at the home!

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Review of
Claremont Nursing Home
from D B (Sister of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

I attended a meeting with staff and experts involved with dementia care recently. My sister has been in Claremont Nursing Home about six weeks. She is settling in well, although it took a little while at first. Her dementia is a complicated one, which varies with her mood. It was obvious and reassuring

how much they wanted the very best for her. I have found the staff friendly and kind. The home is cheerfully decorated and clean. They residents are frequently supplied with drinks and treats. They look comfortable and well cared for. I am grateful to the management and staff who look after those with a difficult and complicated illness.

Reply from Phil Benson, Executive Director of Operations at Claremont Nursing Home

Thank you for this kind review. I'm really pleased that you and your family have had a positive experience with the great team at the home.

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Review of
Hazel Bank Nursing Home
from Kathryn L (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

As a retired qualified Army nurse, I love that getting into this home is monitored and locked - as no resident can go outside wondering unaided, thus making it super safe.
The staff are lovely and friendly and all the residents seem happy with their environment in the day rooms and dining room.
I

have found the home to be very clean on my numerous visits and other relatives that I have met and talked to seem happy too

Reply from Phil Benson, Executive Director of Operations at Hazel Bank Nursing Home

Thank you for the kind review. We really appreciate your feedback

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Review of
Hazel Bank Nursing Home
from H B (Sister of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My sister is well looked after, the staff are caring. I visit over the lunchtime period and the staff provided a lunch on every occasion which is much appreciated. One memorable event was Yorkshire day, which was well organised, great entertainment. Also my sister's birthday was celebrated with a cake

made by the chef. All in all she is well looked after.

Reply from Antony Hall, Managing Director at Hazel Bank Nursing Home

Thank you for your kind words. I am so pleased your sister is receiving the level of care that enables her to lead her life as she wishes whilst living with us. The team work tirelessly to ensure this happens and I will make sure they are aware of your lovely words.

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Review of
Allerton Park
from Emily C (Granddaughter of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

The nurses are welcoming, they support my grandfather very well, they listen to everything we advise as a family. The day trips out are very good, my grandfather loves going out!

Reply from Phil Benson, Executive Director of Operations at Allerton Park

Thank you so much for your lovely review - we will share this with the team.

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Review of
Hazel Bank Nursing Home
from S G (Brother of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

CQC and other organisations are totally toothless - weak management - previous manager at Hazel Bank Nursing Home excellent. The manager is weak and toothless and arrogant - surly care assistants. Like getting in and out Fort Knox. The residents and anyone associated with them have no rights to raise

concerns and complaints - not very welcoming as a visitor.
Problems with rodents - dirty toilets - a visitor toilet that used to be accessible but now has a lock with a number so visitors no longer have access to use it.
A care assistant came into my sister's room and started complaining to my sister, asked her to leave. Very unprofessional and the only home that does this sort of thing. Poorly trained staff and only an in-house complaint procedure so nothing would be done. Wouldn't recommend this place at all so please avoid sending any one you here, its a risk.

Reply from Antony Hall, Managing Director at Hazel Bank Nursing Home

We are sorry to hear that you feel the care you sister receives at Hazel Bank does not meet your expectations. We will take on board your comments to assure ourselves that all the residents in Hazel Bank are receiving the high standards of care Park Homes UK expects at all its homes. My team will reach out to you shortly to address the concerns you have.

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Review of
Hazel Bank Nursing Home
from S A (Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

The home is quiet, clean and professional. I feel looked after and safe.
My condition has improved dramatically since arriving at Hazel Bank.
Staff are friendly, cooperative and eager to please. Staff are quick to respond to any requests for help.

Reply from Phil Benson, Executive Director of Operations at Hazel Bank Nursing Home

Thank you for the kind review, we will share this with the care team at the home.

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Review of
Allerton Park
from N M (Son of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

A positive first impression. From the moment I arrived, I was greeted by a warm and friendly team. The care and attention shown to my father was truly impressive. The staff were attentive to his needs and requests, ensuring his comfort and well-being.
I was particularly pleased to learn about the variety

of social activities available, both within the home and in the community. I'm eager to encourage my father to participate in these activities, as I believe they will greatly enhance his quality of life. The overall environment feels safe, welcoming, and positive. It's reassuring to know that my father is in such good hands.

Reply from Phil Benson, Executive Director of Operations at Allerton Park

Thank you for the wonderful review! We really appreciate the kind words and will make sure this gets to the team!

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Review of
Claremont Nursing Home
from Shirley O (Daughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

My dad was at Claremont from April 2024 until his passing in September 2024. The staff were very kind and caring, they always had a smile and went out of their way to help. Every member of staff from the carers, nurses, management, cleaners, administration and kitchen staff have the residents best

interests at heart. Their kindness and empathy extended, not only to my dad, but also to our family, always making us feel welcome at the home and involved in dad's care.
I would like to express my gratitude and thanks to all staff at Claremont who looked after my dad making his last months as comfortable and happy as possible.

Reply from Phil Benson, Executive Director of Operations at Claremont Nursing Home

Thank you so much for the lovely review. We will share this with the team at the home!

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Review of
Hazel Bank Nursing Home
from Shirley M (Wife of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

Wife of 71 years. Very satisfied my husband calls all the nurses "mama" because of the love and care they give him. A very happy home.

Reply from Phil Benson, Executive Director of Operations at Hazel Bank Nursing Home

Thank you for this lovely review! We will share this with the team at the home.

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Review of
Holly Park
from D W (Husband of Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience

Homely staff interact with residents and visitors as friends. The atmosphere reminds me of a seaside boarding house. Problems are quickly sorted by staff with a minimum of fuss.

Reply from Phil Benson, Executive Director of Operations at Holly Park

Thank you for the kind review. We will share this with the team at Holly Park.

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Review of
Claremont Nursing Home
from P J (Son of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience

Very pleased with the care provided for my Mother. The home was clean and well looked after. The meals were of a good standard. Security was very good. The staff were kind and considerate. Communication was very good.

Reply from Georgea Buckle, Operations Executive at Claremont Nursing Home

Thank you for your review. We will pass this on to the team at Claremont.

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Care Homes Owned by Park Homes UK Ltd in West Yorkshire

Park Homes UK Ltd Locations in West Yorkshire (5)

Park Homes UK Ltd Reviews in West Yorkshire (44)

Allerton Park

Allerton Park

Claremont Nursing Home

Allerton Park

Allerton Park

Allerton Park

Hazel Bank Nursing Home

Hazel Bank Nursing Home

Hazel Bank Nursing Home

Claremont Nursing Home

Hazel Bank Nursing Home

Hazel Bank Nursing Home

Allerton Park

Hazel Bank Nursing Home

Hazel Bank Nursing Home

Allerton Park

Claremont Nursing Home

Hazel Bank Nursing Home

Holly Park

Claremont Nursing Home

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