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Care Homes Owned by The Franklyn Group Ltd

9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Franklyn Group Ltd
Franklyn Care Ltd provides care for adults aged over 65 living in the Yorkshire and Cumbria regions.

The homes within the group provide residents with a comfortable, secure living environment whether they are permanent, long-term residents, daycare visitors or respite service users.

A professional, friendly team of staff work to answer all questions about a potential stay at one of the group's homes, ensuring all residents, family members and friends are fully and fairly informed about their choice of care facilities.

Each home within the group provides round-the-clock support and personal care within a safe environment. Freshly prepared meals are available, as well as regular activities and outings and companionship opportunities.

The Franklyn Group Ltd Locations (3)

 

3 Care Homes owned by The Franklyn Group Ltd

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The Gatehouse

9 Manor Road, Harrogate HG2 0HP 

9.7 34 reviews
"This is a very good nursing home. My mother has been a resident here for two years, and she has improved in her well-being and enjoyment…"   Read all 34 reviews
Location Type Care Home

The Gatehouse is located in a leafy suburb of Harrogate, providing residents with easy access to local shops, the nearby Harlow Carr Gardens and is a short walk from the town centre or the Valley Gardens. The home is located in its own grounds, and… Read more about The Gatehouse

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 31 Rooms from £1,200 / week
Stobars Hall

Kirkby Stephen CA17 4HD 

9.6 28 reviews
"After spending six months in hospital I came here to recuperate.Having now been here ten months and heading home soon I thought it was the…"   Read all 28 reviews
Location Type Care Home

Stobars Hall is located in the market town of Kirkby Stephen. The home is located in fourteen acres of woodland and has gardens that overlook the Eden Valley. The home has been developed to provide care for residents that can be tailored to meet… Read more about Stobars Hall

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 38 Rooms from £1,495 / week
Hillcrest

Byng Road, Catterick Garrison DL9 4DW 

8.8 29 reviews
"My husband was with you for only 6 weeks. However, within that period you gave him all the care he required when I was no longer able to do…"   Read all 29 reviews
Location Type Care Home

Hillcrest is a caring, warm, well-equipped and person-centred residential home for those living with dementia in North Yorkshire. This warm and homely environment is run by an experienced team of care staff. Respite and day care are also offered for… Read more about Hillcrest

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 34 Rooms from £1,050 / week

The Franklyn Group Ltd Reviews (91)

9.4
The Franklyn Group Ltd has a Group Review Score of 9.4 (9.361) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Franklyn Group Ltd must have a Review Score.

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Review of

Stobars Hall

from A O (Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending six months in hospital I came here to recuperate.Having now been here ten months and heading home soon I thought it was the right time to comment on my experience here.The first thing and the most important thing is the carers who understand that their roll is to CARE which they do to
a high standard and much better than the carers in hospital .I have had a lovely room with a lovely view . As a wheelchair user there is plenty of accessible areas outside which has greatly helped my recuperation .Closing comment about an earlier review which the resident's family criticised the management,all I can say is that in my experience here ,I don't recognise what they are saying and would recommend the home to family and friends.

Reply from George Barr, Manager at Stobars Hall

Thank you for your kind words. We're delighted to have been part of your recovery and to hear that you've had a positive experience whilst at Stobars Hall.Your recommendation means a lot, and we truly appreciate your support. Wishing you all the best as you return home, you'll always be welcome here!


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Review of

Stobars Hall

from A O (Husband of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be useful if when going in residents were asked to attach name tags to clothing; my wife is missing some of hers and has acquired others (very good ones!) not originally belonging to her. Some items now have a label. There are difficulties with missing sticks and specs. Overall very pleased,
as is the family that, during her first year, she has been happy living at the home.

Reply from George Barr, Manager at Stobars Hall

Thank you for your feedback! We really appreciate you taking the time to share your thoughts. Recently, we've introduced a new laundry system which I can show you when you are next in. We're pleased to hear that your wife has been happy living at the home, and we value the trust you and your family have placed in us. If you have any other concerns, please don't hesitate to get in touch.


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Review of

Stobars Hall

from Steven D (Son of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Stobars Hall has proven itself to be as good as everyone says. The place is fabulous, the grounds are great, the views are second to none. The staff and management go the extra mile to make sure that their residents are comfortable and settled. The food Is very good with a good variety of choices. We
have only great things to say about our experience with every aspect of Stobars Hall. Thank you.

Reply from George Barr, Manager at Stobars Hall

Thank you for your wonderful review. We're delighted to hear that you had such a positive experience at Stobars Hall. Our team works hard to ensure residents feel comfortable and at home, so your kind words mean a lot. I'll be sure to share your feedback with our staff and kitchen team. We're also pleased you enjoyed the beautiful surroundings-we're very lucky to be in such a lovely setting! Thanks again for your support. Please don't hesitate to reach out if we can help in any way. Best wishes, George Manager, Stobars Hall


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Review of

Stobars Hall

from D S (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

In my opinion the management are much better on PR than on actual delivery. The induction went well and a lot was promised in the way of activities and baths etc but little was delivered. Admittedly my mother is a difficult character and spent much of her time in her room. She is much more integrated
and takes part in activities and even outings in only a few weeks of being in her new home.
I feel that she would have received better care if she had had dementia or Alzheimer's because those residents don't complain.
Overall I feel let down and disappointed and wouldn't recommend Stobars Hall for this type of resident.

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Review of

Hillcrest

from S K (Wife of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was with you for only 6 weeks. However, within that period you gave him all the care he required when I was no longer able to do at home.
I had a great sense he was at home and you all made a difficult time easier to bear.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

It was our pleasure to help you at your time of need, as we take pride in supporting the whole family not just the family member in the home. We wish you luck for the future and please feel free to pop in at any time.


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Review of

The Gatehouse

from M B (Son of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very good nursing home.
My mother has been a resident here for two years, and she has improved in her well-being and enjoyment of life.
She has a social interaction with fellow residents that hugely benefits her.
I have no negative experiences at all over all this time.

Reply from Luke Dove, Manager at The Gatehouse

Thank you very much for the lovely words. It has been a brilliant two years and an absolute pleasure for all the staff who have cared for your relative. I will share this review at our next team meeting!


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Review of

The Gatehouse

from D K (Resident) assisted by family/friend published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friednly and cosy care home with loving staff! Everyone would go out of their way to do more for us! The management team are so helpful and warm! Everything is done on a personal need basis. I am very grateful!

Reply from Luke Dove, Manager at The Gatehouse

Thank you so much for the kind words! We are very proud of our home. I look forward to sharing this review with the team shortly!


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Review of

The Gatehouse

from M D (Son of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From a recent bereavement necessitating residential care for my elderly dad, coupled with an in-country move from south to north, my dad has settled in very well with the support of the kind and caring staff.
The Gatehouse team are very supportive and welcoming and nothing seems too much trouble.
The
recently appointed new manager appears to have reinvigorated the team, keep up the good work.

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Review of

Hillcrest

from Jackie D (Daughter of Resident) published on 23 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with all aspects of this residential home. Well run, very organised, friendly and compassionate and always welcoming. They made the transition from home to care home very easy. The home manager was so kind and helpful and every time I ring to talk to him or a member of the staff they
are always so nice. Big thanks to one staff member in particular for keeping me right with all the payments and paperwork. Mum has a lovely room with a great view, she looked so well when we saw her, her hair was beautifully done. Great to see all the events on social media. Thank you very much.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you for those kind words, I will pass this on to the staff and it is a pleasure to look after your mum and as always we are here to support you as well.


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Review of

The Gatehouse

from J C (Godson of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good and much loved recently in all aspects.

Reply from Luke Dove, Manager at The Gatehouse

Thank you for taking the time to give us this lovely review!


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Review of

The Gatehouse

from Carol F (Daughter of Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of The Gatehouse for 15 months. Her care has been excellent, all the care team are very kind and professional. Previously, good leadership has been lacking but this has vastly improved since the appointment of the new manager. he is engaged with all he meets and keen to
improve, there is a renewed sense of team spirit which is reflected in the residents who are now enjoying more activities and engagement. Please keep up the good work, an excellent team.

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Review of

The Gatehouse

from Kirsty S (Granddaughter of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan (recently deceased) had a very happy time residing at The Gatehouse. Every time I and other family visited we found a caring, warm environment and atmosphere in the home. Staff, although often changing due to the sector were always welcoming and felt like friendly, whilst clearly showing respect
and care for each resident's dignity. The recent new management has definitely added a layer of confidence and reassurance to staffing (care staff) and the overall sense of The Gatehouse. Finally, I could not fault the care given to my nan in her last few weeks.

Reply from Luke Dove, Manager at The Gatehouse

Thank you for your lovely review. We all appreciate your kind words about the care given to your Nan. She will be sorely missed by us all here at The GateHouse.


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Review of

The Gatehouse

from J H (Daughter of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending The Gatehouse to anyone considering a care home place. The care team are attentive and caring, they treat the residents with dignity and respect and make efforts to meet the individual needs of residents. I have always been kept fully informed of any changes or developments
in my mother's condition and I have felt the staff, at every level have been approachable and supportive.

Reply from Luke Dove, Manager at The Gatehouse

Here at the Gatehouse we really pride ourselves on our care. To read a review like this really hits home that we are getting it right. We will continue to deliver great person-centred care to the best of our ability. Thank you very much for your lovely words.


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Review of

The Gatehouse

from P S (Daughter of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are excellent. The Gatehouse balances caring and helping residents with maintaining a feeling of independence and choices. My Mum has always been a very independent person so this matters to her. There is also a great balance of having plenty of things to join in with in The
Gatehouse community and having time to oneself and a lovely one-to-one chat with staff and visitors. The food is currently excellent as is the care and atmosphere.

Reply from Luke Dove, Manager at The Gatehouse

Thank you for this wonderful review. we pride ourselves on giving a high standard of personalised care, the staff are working incredibly hard and this will be an amazing review to share with them so they know it does not go unnoticed.


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Review of

The Gatehouse

from Kate B (Granddaughter of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran always vowed never to stay in any care facility, however after two days of respite care in The Gatehouse, she told us in no uncertain terms, she was giving up her flat because this was her home now. She has settled beautifully, in part down to the attentive, personalised and genuine care given
to her from the team. From the admin staff through to the care managers, special care is given to personalise the care and get to know their residents.
Her room is light and airy and organised to her taste and best care interests and nothing is too much trouble. Visiting is no problem - at any time, and we have even had take-out nights in our PJs. A real home from home. She is now a permanent resident and enjoying making new friends. The coffee mornings are always fabulous, and a lovely way to meet the people caring for your loved ones. Thank you to The Gatehouse team for all of your hard work!

Reply from Luke Dove, Manager at The Gatehouse

Thank you for this amazing review. We couldn't be more pleased that your Gran chose to stay after her respite, she is an absolute delight. I will pass these lovely words on to the team as soon as possible.


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Review of

The Gatehouse

from P L (Friend of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We enjoyed a very pleasant visit today to our friend at the care home. We were made welcome, she has a nice room overlooking the garden, with good facilities.

Reply from Luke Dove, Manager at The Gatehouse

Thank you! I am really pleased that you enjoyed your visit. We pride ourselves on making sure everyone feels welcome and enjoys their time with us. We look forward to seeing you again.


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Review of

The Gatehouse

from M M (Daughter of Resident) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of individual care my mum receives is excellent. Continuity of staffing means some of the team know and understand her really well.

Reply from Luke Dove, Manager at The Gatehouse

Thank you for taking the time to give this wonderful review, the team takes great pride in their work and the care we offer, I look forward to showing them this review so that they can see their hard work does not go un-noticed!


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Review of

The Gatehouse

from Bridget M (Sister of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is currently in The Gatehouse, and all I can say is what a relief it is. We are able to relax knowing that he is safe and getting the very best of care.
The care and the facilities are second to none.

Reply from Luke Dove, Manager at The Gatehouse

Thank you for your kind words. I will pass this on to the rest of the team!


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Review of

Stobars Hall

from J B (Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The respite stay has been very good. The staff are always available and are very helpful. I raised two issues and both were dealt with immediately. I have eaten all the food, which is very good and plenty of variety. I enjoyed the entertainment. I feel very safe at Stobars Hall.

Reply from George Barr, Manager at Stobars Hall

Thank you very much for your fantastic review, we are so pleased you enjoyed your stay with us and it was a pleasure having you!


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Review of

Stobars Hall

from R W (Son of Resident) published on 20 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was taken in for respite so my sister (full-time carer) could have a break. The care and devoted attention given to my mother was exceptional. My mum was always comfortable and pleased with how she was being cared for. Sadly my mum passed away whilst at Stobars Hall. The support and compassion
were brilliant, thoughtful and understanding. I would recommend and praise the staff and the care provided.

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Awards / Recognitions (0)

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Frequently Asked Questions about The Franklyn Group Ltd

How many Care Homes does The Franklyn Group Ltd own?

The Franklyn Group Ltd own 3 Care Homes.

Which The Franklyn Group Ltd Care Homes have the highest review score?

The Gatehouse, Stobars Hall & Hillcrest have the highest review score.
The Franklyn Group Ltd in Cumbria The Franklyn Group Ltd in North Yorkshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Franklyn Group Ltd to verify any information. View our terms and conditions. The Franklyn Group Ltd has a Platinum Service – more info.