The Franklyn Group Ltd in Cumbria | 1 Care Home

Review of
Stobars Hall
from A O (Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

After spending six months in hospital I came here to recuperate.Having now been here ten months and heading home soon I thought it was the right time to comment on my experience here.The first thing and the most important thing is the carers who understand that their roll is to CARE which they do to

a high standard and much better than the carers in hospital .I have had a lovely room with a lovely view . As a wheelchair user there is plenty of accessible areas outside which has greatly helped my recuperation .Closing comment about an earlier review which the resident's family criticised the management,all I can say is that in my experience here ,I don't recognise what they are saying and would recommend the home to family and friends.

Reply from George Barr, Manager at Stobars Hall

Thank you for your kind words. We're delighted to have been part of your recovery and to hear that you've had a positive experience whilst at Stobars Hall.Your recommendation means a lot, and we truly appreciate your support. Wishing you all the best as you return home, you'll always be welcome here!

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Review of
Stobars Hall
from A O (Husband of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

It would be useful if when going in residents were asked to attach name tags to clothing; my wife is missing some of hers and has acquired others (very good ones!) not originally belonging to her. Some items now have a label. There are difficulties with missing sticks and specs. Overall very pleased,

as is the family that, during her first year, she has been happy living at the home.

Reply from George Barr, Manager at Stobars Hall

Thank you for your feedback! We really appreciate you taking the time to share your thoughts. Recently, we've introduced a new laundry system which I can show you when you are next in. We're pleased to hear that your wife has been happy living at the home, and we value the trust you and your family have placed in us. If you have any other concerns, please don't hesitate to get in touch.

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Review of
Stobars Hall
from Steven D (Son of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Stobars Hall has proven itself to be as good as everyone says. The place is fabulous, the grounds are great, the views are second to none. The staff and management go the extra mile to make sure that their residents are comfortable and settled. The food Is very good with a good variety of choices. We

have only great things to say about our experience with every aspect of Stobars Hall. Thank you.

Reply from George Barr, Manager at Stobars Hall

Thank you for your wonderful review. We're delighted to hear that you had such a positive experience at Stobars Hall. Our team works hard to ensure residents feel comfortable and at home, so your kind words mean a lot. I'll be sure to share your feedback with our staff and kitchen team. We're also pleased you enjoyed the beautiful surroundings-we're very lucky to be in such a lovely setting! Thanks again for your support. Please don't hesitate to reach out if we can help in any way. Best wishes, George Manager, Stobars Hall

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Review of
Stobars Hall
from D S (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

In my opinion the management are much better on PR than on actual delivery. The induction went well and a lot was promised in the way of activities and baths etc but little was delivered. Admittedly my mother is a difficult character and spent much of her time in her room. She is much more integrated

and takes part in activities and even outings in only a few weeks of being in her new home.
I feel that she would have received better care if she had had dementia or Alzheimer's because those residents don't complain.
Overall I feel let down and disappointed and wouldn't recommend Stobars Hall for this type of resident.

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Review of
Stobars Hall
from J B (Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

The respite stay has been very good. The staff are always available and are very helpful. I raised two issues and both were dealt with immediately. I have eaten all the food, which is very good and plenty of variety. I enjoyed the entertainment. I feel very safe at Stobars Hall.

Reply from George Barr, Manager at Stobars Hall

Thank you very much for your fantastic review, we are so pleased you enjoyed your stay with us and it was a pleasure having you!

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Review of
Stobars Hall
from R W (Son of Resident) published on 20 February 2024

Submitted via Postal Card • Report

Overall Experience

My mother was taken in for respite so my sister (full-time carer) could have a break. The care and devoted attention given to my mother was exceptional. My mum was always comfortable and pleased with how she was being cared for. Sadly my mum passed away whilst at Stobars Hall. The support and compassion

were brilliant, thoughtful and understanding. I would recommend and praise the staff and the care provided.

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Review of
Stobars Hall
from D N (Daughter of Resident) published on 22 January 2024

Submitted via Postal Card • Report

Overall Experience

She is quite contented and happy at the home. The staff, particularly the day staff, do a good job of being kind and caring. She loves her room and the fact that she is able to have some of her personal furniture in there. The manager and her team always take time to listen, and so I've any problems.

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Review of
Stobars Hall
from Denise R (Daughter of Resident) published on 21 June 2023

Submitted via Website • Report

Overall Experience

My mother was made to feel so welcome the day she arrived from the hospital. The entertainment is excellent. The staff go above and beyond expectations. They are very caring and attentive to residents' needs and also make visitors feel very welcome. Plenty of food and drinks are provided. Nothing is

too much trouble for the staff. When we visited, there was lots of singing, and my mother was joining in. It was so good to witness that. The home is beautiful nice antique furniture, and the garden is outstanding. We took Mum out in her wheelchair, and she did enjoy it. I feel confident that my mum is receiving excellent care.

Reply from Sarah Young, Manager at Stobars Hall

Thank you for a wonderful review. I will pass on your comments to our staff.

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Review of
Stobars Hall
from Patricia J (Sister of Resident) published on 13 June 2023

Submitted via Website • Report

Overall Experience

My sister has dementia; she has been a resident at Stobars Hall care home since March 2021.
The staff are friendly, kind and patient.
My sister has a lovely room and bathroom, and I have been able to decorate it with some of her personal items.
My sister is very content and happy living at Stobars.

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Review of
Stobars Hall
from Sara S (Daughter of Resident) published on 8 June 2023

Submitted via Website • Report

Overall Experience

My mother has been in residence for about 3-4 years now. She has Alzheimer's Dementia and mobility problems.
She wants for nothing in this home - she is cared for, left alone or entertained as she wishes, kept warm, well fed and stimulated.
Our minds are at ease knowing she is so well cared for!

Reply from Sarah Young, Manager at Stobars Hall

Thank you. We are delighted with your comments on your review. I will pass your comments on to the rest of the staff. Once again, thank you very much.

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Review of
Stobars Hall
from Tracy H (Sister of Resident) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience

My brother sadly was diagnosed with an aggressive terminal illness. He moved into Stobars Hall due to his care needs. From the start, nothing was too much trouble for the manager and her team. My brother's room was lovely - large, ensuite and light and airy. He was allowed to take his large collection

of books and framed prints for the wall, which gave him comfort and familiarity in the last few weeks of his life. At a very difficult time in my life, the manager and her team were a huge help and comfort.

Reply from Sarah Young, Manager at Stobars Hall

Thank you for your very kind review. It was a pleasure to help.

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Review of
Stobars Hall
from H W (Daughter of Resident) published on 10 May 2023

Submitted via Postal Card • Report

Overall Experience

My mother has received excellent care while she has been staying here, and she has been very happy.

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Review of
Stobars Hall
from Lyn N (Daughter of Resident) published on 22 March 2023

Submitted via Postal Card • Report

Overall Experience

Assessment and acceptance into Stobars are excellent. Care and support are excellent. My mum had an incident in June clavicle; however, this was dealt with by management and the GP very well. My mum always seems happy and settled. Communication regarding my mum is very good from the management. Overall,

Stobard is very friendly and homely, and my mum receives good care. Friendly and supportive from all staff. Management is excellent and very approachable, and it's reassuring my mum is in good hands. Thank you.

Reply from Sarah Young, Manager at Stobars Hall

Thank you for a lovely review, Lyn; I must say your Mum is an absolute gem, and we all love her here. Look forward to seeing you on your next visit.

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Review of
Stobars Hall
from E F (Sister of Resident) published on 8 July 2022

Submitted via Postal Card • Report

Overall Experience

My sister was sent to Stobars Hall from the hospital, which seemed not to have capacity. She is happy and well cared for, she had company, she does activities, and they take her for walks because she loves walking. I can now visit her and enjoy our time together instead of stressing about what I'm going

to find when I go, which in turn gives me peace of mind. The manager and staff are wonderful. In fact, she is the happiest I've seen her for years. I cannot praise them enough.

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Review of
Stobars Hall
from Joanne W (Daughter of Resident) published on 28 October 2021

Submitted via Postal Card • Report

Overall Experience

I am quite happy to see my mum here; she seems very settled and happy. She has only been in Stobard Hall since May 2020. I haven't actually been in the home because of the circumstances we have been in. The only thing I am not too happy about is there is no weekend visiting, which for most families

that work, this is the best time to visit.

Reply from Sarah Young, Manager at Stobars Hall

Hi, thank you for leaving a review
In response to your comment, we do have weekend visiting, albeit for families who live further afield, who can not visit through the week due to logistics. As the country begins to open up further, we will be able to change this policy. We can offer evening visits for families that work through the week, after completing an LFT test, you can be admitted into our beautiful residence, and be escorted into your loved ones private room, as unfortunately, visitors are still not allowed into communal areas. We have to implement these measures to keep our residents safe and protected, in line with IPC governance. Please feel free to contact myself if you seek further clarification and help or to arrange a visit.

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Review of
Stobars Hall
from A C (Son of Resident) published on 15 April 2021

Submitted via Postal Card • Report

Overall Experience

Happy with my mother's care and recent changes Stobars Hall has made to permit Covid-safe visits.

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Review of
Stobars Hall
from Mary T (Sister of Resident) published on 29 January 2021

Submitted via Website • Report

Overall Experience

My brother had been in the hospital for more than three months after a bad stroke, which left him unable to walk. While he appreciated the care and friendliness at the hospital, our family are just so grateful that he was able to spend his last few weeks at Stobars Hall. Not only was the nursing care

excellent; above all, the warm, family atmosphere was unmistakable. He had been able to eat very little, but great care was taken to provide nourishing meals and drinks that he could enjoy. And there was a real concern to find out about him as a person. For instance, when they heard of his love of bird-watching; a bird–feeder was attached to his window, and it gave him great pleasure to watch the tits feeding, even on the afternoon before he died. Typically, a small gesture yet richly significant. We, his family also felt included in the Stobars Family: our many phone calls were always welcomed, and any help needed was immediately forthcoming.

Reply from Tony Carlin, Manager at Stobars Hall

Thank you, Mary - your comments are very generous and very much appreciated. Though he spent only a few weeks with us, your brother was very highly thought of, and the staff loved spending time chatting to him. He was a fascinating chap, and we loved getting to know him. We fell very honoured to have been given the opportunity to look after him through this very special time in his life.

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Review of
Stobars Hall
from Ben M (Son of Resident) published on 22 October 2020

Submitted via Website • Report

Overall Experience

Especially in these difficult times, it is hard to see how the staff could have done a better job of looking after and caring for my mother. They have also been extremely diligent in keeping the home clear of the covid virus. They have always been very helpful over the phone and have done their best

to facilitate visiting, it is not their fault that this cannot be very satisfactory in these times. The home did an amazing job to celebrate mum's 100th birthday and make a great occasion of it. The staff are extremely caring, the management excellent and the food high quality. My only criticism is that it seems to take a very long time to repair problems with the rooms, my mum has had to move out twice for a long spell which she finds very disorientating. However, I recognise the difficulty of getting good workmen in, especially during these restrictions. Keep up the good work, you are all doing a great job.

Reply from Tony Carlin, Registered Manager at Stobars Hall

Hi Ben
Thank you for your kind words and recognition of the strange and difficult times we are working in. We work very hard to ensure all our residents receive the highest level of care and all feedback is greatly appreciated and helps us continually monitor how our service and care delivery is viewed by those who use the service. Your mum's 100th birthday was a wonderful occasion and enjoyed by all - it was a pleasure to see.
With regards to the issue with the room, I appreciate your understanding in this matter. Maintaining a Grade II Listed building that is 200yr old is almost a full-time job in itself, and we have a rolling program of decorating and improvement running all the time. We also work very hard at addressing any urgent maintenance matters in a manner that causes the least amount of disruption to our residents.

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Review of
Stobars Hall
from Gilpin B (Son of Resident) published on 25 September 2020

Submitted via Postal Card • Report

Overall Experience

The staff have been so good with Mum, helping her to settle in and keeping the family informed during COVID. Such good care, great food and lovely surroundings. We have been so pleased that Mum has been in a safe place during COVID, and to see her relax and be happy again. A big thank you to all the

staff!

Reply from Tony Carlin, Manager at Stobars Hall

Thank you so much for this review. We love supporting your mum and enjoy having her here as part of the Stobars family. We value all feedback and it helps us monitor how we perform against the expectations of those who entrust the well-being of their loved ones to us.

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Review of
Stobars Hall
from J B (Cousin of Resident) published on 23 September 2020

Submitted via Postal Card • Report

Overall Experience

My cousin has been a resident at Stobars Hall since late last year, and I have visited him on a regular basis in that time. I have found the staff very caring of him, and he has been happy with his treatment and his meals. I have seen him today outside, and everything was done correctly. He has a wonderful

room with good views out of both windows. I have always been made most welcome.

Reply from Tony Carlin, Registered Manager at Stobars Hall

Thank you for your review, and I am really pleased to hear of your positive experience when visiting Stobars Hall. We always strive to make things as homely and welcoming for all our residents and visitors alike, and I appreciate all feedback to help us carry on reflecting on how we do this.

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Care Home Owned by The Franklyn Group Ltd in Cumbria

The Franklyn Group Ltd Locations in Cumbria (1)

The Franklyn Group Ltd Reviews in Cumbria (28)

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