The Franklyn Group Ltd in North Yorkshire | 2 Care Homes

Review of
Hillcrest
from S K (Wife of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

My husband was with you for only 6 weeks. However, within that period you gave him all the care he required when I was no longer able to do at home.
I had a great sense he was at home and you all made a difficult time easier to bear.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

It was our pleasure to help you at your time of need, as we take pride in supporting the whole family not just the family member in the home. We wish you luck for the future and please feel free to pop in at any time.

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Review of
The Gatehouse
from M B (Son of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

This is a very good nursing home.
My mother has been a resident here for two years, and she has improved in her well-being and enjoyment of life.
She has a social interaction with fellow residents that hugely benefits her.
I have no negative experiences at all over all this time.

Reply from Luke Dove, Manager at The Gatehouse

Thank you very much for the lovely words. It has been a brilliant two years and an absolute pleasure for all the staff who have cared for your relative. I will share this review at our next team meeting!

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Review of
The Gatehouse
from D K (Resident) assisted by family/friend published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

Very friednly and cosy care home with loving staff! Everyone would go out of their way to do more for us! The management team are so helpful and warm! Everything is done on a personal need basis. I am very grateful!

Reply from Luke Dove, Manager at The Gatehouse

Thank you so much for the kind words! We are very proud of our home. I look forward to sharing this review with the team shortly!

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Review of
The Gatehouse
from M D (Son of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

From a recent bereavement necessitating residential care for my elderly dad, coupled with an in-country move from south to north, my dad has settled in very well with the support of the kind and caring staff.
The Gatehouse team are very supportive and welcoming and nothing seems too much trouble.
The

recently appointed new manager appears to have reinvigorated the team, keep up the good work.

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Review of
Hillcrest
from Jackie D (Daughter of Resident) published on 23 May 2024

Submitted via Website • Report

Overall Experience

Very impressed with all aspects of this residential home. Well run, very organised, friendly and compassionate and always welcoming. They made the transition from home to care home very easy. The home manager was so kind and helpful and every time I ring to talk to him or a member of the staff they

are always so nice. Big thanks to one staff member in particular for keeping me right with all the payments and paperwork. Mum has a lovely room with a great view, she looked so well when we saw her, her hair was beautifully done. Great to see all the events on social media. Thank you very much.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you for those kind words, I will pass this on to the staff and it is a pleasure to look after your mum and as always we are here to support you as well.

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Review of
The Gatehouse
from J C (Godson of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience

All good and much loved recently in all aspects.

Reply from Luke Dove, Manager at The Gatehouse

Thank you for taking the time to give us this lovely review!

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Review of
The Gatehouse
from Carol F (Daughter of Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of The Gatehouse for 15 months. Her care has been excellent, all the care team are very kind and professional. Previously, good leadership has been lacking but this has vastly improved since the appointment of the new manager. he is engaged with all he meets and keen to

improve, there is a renewed sense of team spirit which is reflected in the residents who are now enjoying more activities and engagement. Please keep up the good work, an excellent team.

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Review of
The Gatehouse
from Kirsty S (Granddaughter of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

My nan (recently deceased) had a very happy time residing at The Gatehouse. Every time I and other family visited we found a caring, warm environment and atmosphere in the home. Staff, although often changing due to the sector were always welcoming and felt like friendly, whilst clearly showing respect

and care for each resident's dignity. The recent new management has definitely added a layer of confidence and reassurance to staffing (care staff) and the overall sense of The Gatehouse. Finally, I could not fault the care given to my nan in her last few weeks.

Reply from Luke Dove, Manager at The Gatehouse

Thank you for your lovely review. We all appreciate your kind words about the care given to your Nan. She will be sorely missed by us all here at The GateHouse.

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Review of
The Gatehouse
from J H (Daughter of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

I have no hesitation in recommending The Gatehouse to anyone considering a care home place. The care team are attentive and caring, they treat the residents with dignity and respect and make efforts to meet the individual needs of residents. I have always been kept fully informed of any changes or developments

in my mother's condition and I have felt the staff, at every level have been approachable and supportive.

Reply from Luke Dove, Manager at The Gatehouse

Here at the Gatehouse we really pride ourselves on our care. To read a review like this really hits home that we are getting it right. We will continue to deliver great person-centred care to the best of our ability. Thank you very much for your lovely words.

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Review of
The Gatehouse
from P S (Daughter of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

The staff and management are excellent. The Gatehouse balances caring and helping residents with maintaining a feeling of independence and choices. My Mum has always been a very independent person so this matters to her. There is also a great balance of having plenty of things to join in with in The

Gatehouse community and having time to oneself and a lovely one-to-one chat with staff and visitors. The food is currently excellent as is the care and atmosphere.

Reply from Luke Dove, Manager at The Gatehouse

Thank you for this wonderful review. we pride ourselves on giving a high standard of personalised care, the staff are working incredibly hard and this will be an amazing review to share with them so they know it does not go unnoticed.

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Review of
The Gatehouse
from Kate B (Granddaughter of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience

My gran always vowed never to stay in any care facility, however after two days of respite care in The Gatehouse, she told us in no uncertain terms, she was giving up her flat because this was her home now. She has settled beautifully, in part down to the attentive, personalised and genuine care given

to her from the team. From the admin staff through to the care managers, special care is given to personalise the care and get to know their residents.
Her room is light and airy and organised to her taste and best care interests and nothing is too much trouble. Visiting is no problem - at any time, and we have even had take-out nights in our PJs. A real home from home. She is now a permanent resident and enjoying making new friends. The coffee mornings are always fabulous, and a lovely way to meet the people caring for your loved ones. Thank you to The Gatehouse team for all of your hard work!

Reply from Luke Dove, Manager at The Gatehouse

Thank you for this amazing review. We couldn't be more pleased that your Gran chose to stay after her respite, she is an absolute delight. I will pass these lovely words on to the team as soon as possible.

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Review of
The Gatehouse
from P L (Friend of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

We enjoyed a very pleasant visit today to our friend at the care home. We were made welcome, she has a nice room overlooking the garden, with good facilities.

Reply from Luke Dove, Manager at The Gatehouse

Thank you! I am really pleased that you enjoyed your visit. We pride ourselves on making sure everyone feels welcome and enjoys their time with us. We look forward to seeing you again.

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Review of
The Gatehouse
from M M (Daughter of Resident) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience

The quality of individual care my mum receives is excellent. Continuity of staffing means some of the team know and understand her really well.

Reply from Luke Dove, Manager at The Gatehouse

Thank you for taking the time to give this wonderful review, the team takes great pride in their work and the care we offer, I look forward to showing them this review so that they can see their hard work does not go un-noticed!

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Review of
The Gatehouse
from Bridget M (Sister of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

My brother is currently in The Gatehouse, and all I can say is what a relief it is. We are able to relax knowing that he is safe and getting the very best of care.
The care and the facilities are second to none.

Reply from Luke Dove, Manager at The Gatehouse

Thank you for your kind words. I will pass this on to the rest of the team!

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Review of
Hillcrest
from Colin F (Son of Resident) published on 5 January 2024

Submitted via Website • Report

Overall Experience

Dad has been a resident here since Oct 2022 and he has been very content. The staff are always extremely relaxed and jovial, they constantly talk to residents cheering them up. The staff ensure residents are kept as active as they can be, encouraging as much activity as possible.
Recently Dad has

deteriorated and the staff have been totally professional in all they do. Everything is carried out with compassion and dignity always willing to go above and beyond to ensure Dad is safe, secure and comfortable. I am kept well informed about his condition when I am unable to visit him.
The cost is average for the category of home but the care is above and beyond what I expected. I was told at the outset that all care would be carried out and all I had to do was visit and this has taken a lot of stress away.
I would send my thanks to all the staff at the home for all their care, help and support over the past 14 months and I would highly recommend Hillcrest to friends and family if needed.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you for your review. It is always a pleasure to look after loved ones here at the home and the staff take pride in what they do. Your father was always full of fun and enjoyed his time with the other residents and staff. Please pass on our condolences to the rest of your family and we will be remembering in our way too. Thank you

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Review of
Hillcrest
from Ruth A (Daughter of Resident) published on 10 November 2023

Submitted via Website • Report

Overall Experience

I would like to thank the team at Hillcrest for the quality of care they provided my father with. He was treated with genuine care and kindness throughout his time at Hillcrest. He was always treated with respect and dignity, even though he was not always easy to work with. From my experience, the team

showed an excellent understanding of my father's needs and his condition.
During the last couple of weeks, my father's health declined rather rapidly. I have to say the compassion shown to my father and us, the family, during this time was second to none. I was able to visit whenever I wished and to spend quality time with my father. On Tuesday 31st October, sadly, my father passed away. I cannot thank the team enough for the way they supported us through this very difficult time with respect, warmth and kindness. My father passed away very peacefully and I have peace in my heart knowing my father had received the very best of care throughout his time at Hillcrest.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank You, I have passed this onto the team, it was also a pleasure to look after your father and he will be missed by all I hope that you and your family have fond memories as we do again thank you for your kind words.

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Review of
The Gatehouse
from E H (Daughter of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

Since my mother came to The Gatehouse last December I have found that the care she receives has been excellent. The staff are warm and caring. Management is always friendly and helpful, and overall I am very happy with the standard of care provided. A big thank you to all concerned.

Reply from Nicola Hatton, Manager at The Gatehouse

Thanks for your review, your mum is a pleasure to have around, she always has a smile on her face. I'm sorry that you didn't feel we met 5 stars in all areas so I will look forward to meeting up with you when you are next here so that we can discuss this.

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Review of
The Gatehouse
from M H (Son of Resident) published on 21 July 2023

Submitted via Website • Report

Overall Experience

The Gatehouse is light, airy, well kept, warm and welcoming. Staff have created a relaxed and friendly atmosphere, and my mother settled in straight away, with no regrets about leaving her previous life on her own. Despite her advanced age she has brightened since moving in: congenial company, good

meals and constant thoughtful care have given her a new lease of life. The home is the right size for her: small enough not to be intimidating or formal, large enough that there are plenty of people to chat to. A larger home might have more extensive facilities and activities (hence four, not five, in the scoring) but The Gatehouse makes the most of its homely and attractive site, and there are sufficient and varied events to keep residents engaged. If there are queries or problems, staff are quick to spot them, resolve them, call in medical or other help if necessary, and contact the family. I know my mother is in good hands.

Reply from Janet McKenna, Director at The Gatehouse

Thank you for your considered review and kind words. It is lovely that your mum has settled in so well and has become a happy member of our community.

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Review of
The Gatehouse
from C H (Daughter of Resident) published on 22 June 2023

Submitted via Website • Report

Overall Experience

Mum moved into The Gatehouse Care Home six weeks ago after suffering from a fall which made her nervous to go back home. She has settled quite well. The home is clean, warm, well-furnished and friendly. All the carers, staff and managers are very friendly and helpful and always take time with Mum, who

can be quite challenging at times. She has also gained weight and seems happy in her new home. We would recommend this home.

Reply from Nicola Hatton, Manager at The Gatehouse

Thank you for your kind words about the care your mum has received. Your mum always has a smile on her face and seems to be enjoying all the treats we provide during the day. She seems very settled and is now confident in the choices she makes with the help of the care team.

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Review of
The Gatehouse
from S H (Wife of Resident) published on 21 June 2023

Submitted via Postal Card • Report

Overall Experience

My husband is in The Gatehouse and he's very happy.

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Care Homes Owned by The Franklyn Group Ltd in North Yorkshire

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The Franklyn Group Ltd Reviews in North Yorkshire (63)

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