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Care Homes Owned by Key Healthcare (Operations) Ltd

8.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Key Healthcare (Operations) Ltd

Key Healthcare (Operations) Ltd Locations (2)

 

2 Care Homes owned by Key Healthcare (Operations) Ltd

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Oaklands Manor Nursing Home

Ox Close, Marske Road, Saltburn-by-the-Sea TS12 1NR 

7.8 30 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 72 Rooms
Victoria House Care Centre

Park Road North, Middlesbrough TS1 3LD 

9.0 14 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Younger Adults
  • 68 Rooms

Key Healthcare (Operations) Ltd Reviews (44)

8.4
Key Healthcare (Operations) Ltd has a Group Review Score of 8.4 (8.409) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Key Healthcare (Operations) Ltd must have a Review Score.

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Review of

Oaklands Manor Nursing Home

from Janis G (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing team of carers, every single one was wonderful. Her visit was quite short, but Mam loved her time here. The care and respect they showed her was second to none. As a family we were also very supported. We can't thank them enough.

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Review of

Oaklands Manor Nursing Home

from T H (Daughter of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Abysmal, invisible staff, unprofessional manager, lack of knowledge when using equipment. My father was left in a wheelchair or chair (slumped) he needed to be on a pressure cushion to relieve pressure. Lack of stimulation for all residents, some were left in bed or allowed to wander in pyjamas. Lack
of maintenance (socket handing off wall) and lack of communication. Overall needs to close down. Missing clothes.

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Review of

Oaklands Manor Nursing Home

from Debbie W (Daughter of Resident) published on 2 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is currently in the Four Seasons nursing unit, and from the day he went there, he was made to feel welcome and treated with dignity and respect. Everyone involved in caring for my dad does it in such a genuine and empathetic manner and goes beyond what they have to do and for that, I cannot fault
them. They go out of their way to accommodate us as a family when visiting and always keep us updated. They do lots of activities and to see my dad laughing and singing again is priceless. I know my dad is well cared for, and for that, I would like to say thank you.

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Review of

Oaklands Manor Nursing Home

from Kerry R (Daughter of Resident) published on 5 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident at Four Seasons Care Centre for under two months after a previous unsatisfactory experience at a different Nursing Home. As a family we would like to thank all of the staff at Four Seasons for caring for my Dad in such a lovely, empathetic, supportive and respectful manner....they
all literally treated him like he was one of their own. As a Nurse myself I always say that 'true care' does not cost the NHS or private sectors anything as 'true care' can only be delivered by those who actually 'do care!' and it is clear that all of the staff, including the maintenance man all have such a lovely caring nature and they treat all of their residents how any one of us would want our loved ones to be treated.
Four Seasons not only ensures that its residents have all of the nursing care and attention that they need but they ensure that each resident is stimulated in such a way that allows them to have 'normality.'
Thank you all at Four Seasons.

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Review of

Victoria House Care Centre

from Mary H (Mother of Resident) published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care centre has looked after my son for the past eighteen months-plus and has helped him in many ways through illness and recovery, also rehabilitation. So thank you to the manager and staff.

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Review of

Victoria House Care Centre

from Becky R (Daughter of Resident) published on 19 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria House Care Centre is simply amazing! My dad's been there for a few years and the staff are so lovely, Dad's just gained another family to love and care for him like we do! I would recommend them to anyone, yes it may not look as amazing on the outside as some of the newly built ones but the
care is just outstanding, I think you'd struggle to find better care anywhere else!

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for such a lovely review of Victoria House, we are proud of our staff and happy to know that your dad is well cared for by the home.


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Review of

Victoria House Care Centre

from M W (Nephew of Resident) published on 15 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident since November 2019. The care that is given is absolutely fantastic, especially in such challenging circumstances. The old-style building may appear off-putting but it cannot be stated how little this matters.
The support provided for not only the residents but also their
families makes a very difficult circumstance a lot easier to deal with.
Five simple words...you're all amazing, thank you!

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for taking the time to let us know about the fantastic care your uncle receives at Victoria House, it is great to see staff being appreciated for all they do; we also believe they give fantastic and supportive care to people in the home


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Review of

Victoria House Care Centre

from John L (Husband of Resident) published on 15 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in this home for six years and the care is very good. They have a hairdresser come in regularly which she likes and there are activities in which she doesn't partake in the lounge.
The staff are all very good and give all the assistance they can. All in all, a satisfactory home for
the residents.

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for taking the time to comment on the care your wife receives at Victoria House, we believe the care staff give is second to none and are happy that you find your wife well cared for.


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Review of

Victoria House Care Centre

from B O (Wife of Resident) published on 14 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very well looked after and the staff are all very welcoming and helpful to both me and my family.

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for taking time to let us know about the care your husband receives at Victoria House. It is lovely to know that staff are welcoming to you and your family when you you visit.


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Review of

Victoria House Care Centre

from Lesley H (Daughter of Resident) published on 13 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak any more highly about the amazing care that all of the staff provide to my mum. Her physical and psychological needs are met in every way, and changes are made as and when her physical needs and dementia deteriorate to ensure her needs are maintained. The nursing staff keep in regular
contact updating on changes and involving me as much as they can in care planning. The care home is a very happy place - all staff will go out of their way to help and make you feel welcome. I feel reassured knowing that my mum is being looked after so well and is safe at all times. I am sure if my mum could speak she would tell them every day “Thank You”.

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for your lovely words about the care your mum receives and the staff at the home. We believe that staff at the home are caring, wonderful people; it is good to know that you are reassured that your mum is well looked after.


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Review of

Victoria House Care Centre

from Louise A (Daughter-in-law of Resident) published on 5 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care my father-in-law receives is excellent. The staff have full knowledge of his needs and requirements, these are carried out with respect, dignity and professionalism. Good welcome throughout the building, not only to ourselves but also to my father-in-law when he has returned from
times he has needed a hospital stay, the staff all come and welcome him back. All outside professionals comment on how well the staff know him if they need to contact the home to find more information about his needs and how he presents daily.

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for your feedback, we also believe that Victoria House staff give excellent care, thank you for taking the time to share your and your father-in-law's experience of the home.


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Review of

Oaklands Manor Nursing Home

from K F (Husband of Resident) published on 3 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Four Seasons Care Centre are excellent. The care provided is good. I would recommend this care facility to anyone with a relative who has dementia. If there is one criticism, it would be that at times there aren't enough staff on duty.

Reply from Lin Spencer, Operations Manager at Oaklands Manor Nursing Home

Thank you for taking the time to review Four Seasons, and saying you would recommend us. We know our staff are always striving to provide the best possible care, and we appreciate that you also see this. Thank you


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Review of

Oaklands Manor Nursing Home

from David L (Son of Resident) published on 26 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Four Seasons cared for my mum between September 2022 until her death in March 2023. They always treated her with care and dignity. A good care home that is clean and brightly decorated.

Reply from Lin Spencer, Operations Manager at Oaklands Manor Nursing Home

Thank you for your review of Four Seasons, we always think that staff treat people with care and dignity, it is good to know that you also found this when they were caring for your mum.


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Review of

Victoria House Care Centre

from D D (Wife of Resident) published on 18 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care my husband receives. Both staff and other residents are very kind and friendly and my husband is quite settled there.

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for taking time to review Victoria House, we think the staff in the home are amazing; we are glad you agree.


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Review of

Victoria House Care Centre

from Carol R (Friend of Resident) published on 4 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I brought a resident's sister and a good friend - the friend has extreme difficulties walking - I rang the home yesterday to ask if it was possible to have the use of a wheelchair for our visit. On arrival a staff member came with a wheelchair helped us into the building and lift and took us to
resident's room. Once in there she ensured my friend in the wheelchair was comfortable she fetched another chair for me - as there were three of us. After about five minutes she returned and offered us all a cup of tea. It was lovely for us all to enjoy a cup of tea together. On leaving she came and took us back down to the car and ensured my friend was safely in the car before she left us. This is the second visit, we received the same care on the first visit.
On both occasions we received excellent care, especially today, who was obviously very busy, but she found time to ensure that we were taken care of - which was excellent.
Thank you.

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for your lovely review. Victoria House staff take pride in taking care of people and making sure they have all they need. It is lovely to see their work appreciated by you. Kind Regards, Key Healthcare.


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Review of

Oaklands Manor Nursing Home

from Stephen W (Husband of Resident) published on 28 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has had fabulous care at Four Seasons Summer unit at Saltburn. All the staff and management are very pleasant, caring, and attentive - both to my wife and myself. My wife is enjoying her respite care at this lovely establishment after being transferred from James Cook Hospital, Middlesbrough
- where she was suffering from Delirium. She is now recovering, and I and my wife can't thank all concerned enough. Well done to all at Four Seasons. Would not hesitate to recommend this Care Home.

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Review of

Oaklands Manor Nursing Home

from Philip M (Husband of Resident) published on 22 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a resident in the Four Seasons Care Home - Nursing Wing. She has been a resident for over four years. During that time, she has always received the best care. She is bed-bound and doubly incontinent. All her needs are dealt with by members of staff. During the lockdowns, there has been no
decrease in care. We, the relatives, have been kept informed and our concerns dealt with in a caring and sympathetic manner. The present manager has done a wonderful job as she, on top of all her other tasks sent out quite reassuring letters. The admin staff have also performed extremely well. A difficult time for all concerned. If any slight problems have appeared a quick word with the manager always gets fast results.

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Review of

Oaklands Manor Nursing Home

from M D (Son of Resident) published on 24 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother arrived she has been well cared for. At home she was refusing to eat and drink, the staff here worked with her, she is now eating regular full meals. She hadn't walked for 8 weeks, Four Seasons helped with her mobility. She now seems to be settled and they are taking her out into the
village for coffee and fresh air. To sum up, very pleased with making the right choice of care home.

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Review of

Oaklands Manor Nursing Home

from V S (Wife of Resident) published on 21 October 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is in Four Seasons at Saltburn and has been there for three years. Staff are very caring, the food is very good.
He is always clean and tidy whenever I go. The new manager is doing a brilliant job.

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Review of

Oaklands Manor Nursing Home

from Philip M (Husband of Resident) published on 1 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is a resident in the nursing section of the care home. She cannot speak, walk or feed herself. She has received very good care from the staff, especially as she is also doubly incontinent. They are doing all the things which I can no longer do, as much as I would like to.

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Awards / Recognitions (0)

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Frequently Asked Questions about Key Healthcare (Operations) Ltd

How many Care Homes does Key Healthcare (Operations) Ltd own?

Key Healthcare (Operations) Ltd own 2 Care Homes.

Which Key Healthcare (Operations) Ltd Care Homes have the highest review score?

Victoria House Care Centre & Oaklands Manor Nursing Home have the highest review score.
Key Healthcare (Operations) Ltd in Cleveland & Teesside

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Key Healthcare (Operations) Ltd to verify any information. View our terms and conditions.