Maria Mallaband Care Group Ltd in Ayrshire | 2 Care Homes

Review of
Glennie House Care Home
from John G (Son of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum was only in the care home for a few months before passing away. All of the staff are excellent and kept us advised of Mum's condition on an ongoing basis.
The nurses were very professional and showed a lot of empathy at a very difficult time and made our family feel at ease.

Reply from Jenny Karimlar, Home Manager at Glennie House Care Home

Thank you for your kind review, we will pass this on to our team as they will appreciate your kind words.

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Review of
Glennie House Care Home
from Helen W (Daughter of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

Since September 2024 our mother has been cared for at Glennie House Care Home. The staff are very friendly and make a huge effort to ensure our mother is healthy and happy. We are very grateful for the care and treatment that she has received during her stay. Excellent facilities and excellent staff.

Reply from Jenny Karimlar, Home Manager at Glennie House Care Home

Thank you very much for your lovely review, we will pass this on to the rest of our team as they will appreciate your kind words.

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Review of
Creggan Bahn Court
from Maureen L (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

The standard of palliative care at Creggan Bahn is excellent. My mother's needs were anticipated and addressed by the in-house nurses without having to wait for district nurses to arrive. The basic nursing care provided by carers was second to none allowing my mother to have a peaceful and dignified

death. I can't thank staff enough.

Reply from Samantha Baxter-Hendren, Home Manager at Creggan Bahn Court

Thank you for taking the time to leave this wonderful feedback. I will share this with our team.

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Review of
Glennie House Care Home
from Fiona M (Daughter of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

My dad had the best care at Glennie House. Every member of staff showed him care, compassion, and love and nothing was ever too much trouble. The dignity that my dad was given when he passed was so kind. The care that all my dad's family was given will never be forgotten. I will always be grateful to

everyone at Glennie for making my dad happy.

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Review of
Creggan Bahn Court
from F F (Respite Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

Very well looked after, had a very big operation on bowel in September. Spent three weeks at Creggan Bahn. My husband has been there for nearly two years.

Reply from Samantha Baxter-Hendren, Home Manager at Creggan Bahn Court

Thank you for taking the time to leave this lovely review about Creggan Bahn Court. We are glad that we could support you through a difficult time, and delighted that your stay with us helped you back to good health! We look forward to thanking you in person during your regular visits to see your husband.

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Review of
Creggan Bahn Court
from Anne K (Daughter of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

My dad has been in Creggan Bahn Court for 17 months. He is very well cared for and is happy with his care. One area of improvement would be to stimulate dad more. He loves doing crosswords, playing cards and watching football and cricket on TV. Unfortunately, he no longer does his Herald crossword or

read his daily newspaper. It would be great if he could spend more time with able residents.

Reply from Samantha Baxter-Hendren, Home Manager at Creggan Bahn Court

Thank you for taking the time to leave feedback. We have a varied lifestyle programme each day and all residents are offered the opportunity to participate. We continually obtain feedback on our lifestyle provision through our resident meetings, care reviews and resident of the day process to ensure that our lifestyle programme is tailored to meet the residents' needs and preferences. We can revisit with your father to try and identify if there is anything else that he would like to see on our weekly lifestyle planner.

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Review of
Creggan Bahn Court
from David K (Son of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

Our mum moved into Creggan Bahn Court around 3 years ago and very sadly passed away last month. Mum had always very much valued her independence so after a series of falls, hospital stays and becoming wheelchair bound, it was tough for her to give up this independence for full time care. It definitely

took time and a few bumps in the road to adjust to a new life dependent on others for just about every basic need. But the care mum received was excellent. However I am almost lost for words to describe just how exceptional the nursing staff were towards the end of mum's life. They made sure mum was always pain free and at the end peaceful and very comfortable. I'm sure most people - as indeed I - had rarely thought about what 'end of life' actually means. All I can say is, you want the kind of experience, expertise and loving care this nursing team devote to you at the end. Their support of us as a family and the care, tenderness and concern for my mum still brings a lump to my throat.

Reply from Samantha Baxter-Hendren, Home Manager at Creggan Bahn Court

Thank you for taking the time to review our service and providing this wonderful feedback. It was a pleasure and a privilege caring for mother.

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Review of
Glennie House Care Home
from C L (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

My dad spent two weeks at Glennie House for respite care. As a family, we had no idea how to approach or organise anything concerning care homes but the staff at Glennie House were just so helpful and friendly. My dad's stay was comfortable and he enjoyed the company of the staff and the food! The respite

care provided the 24-hour care that Dad needed at that time. Nothing is too much trouble at Glennie House and the minute we walked through the door we felt welcome and relaxed. A very positive experience. Thank you.

Reply from Jenny, Home Manager at Glennie House Care Home

Thank you for the kind review, it was a pleasure meeting you all.

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Review of
Glennie House Care Home
from Melanie S (Daughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

My father was here for five months, after being discharged from hospital his care was good and the staff are professional and caring. The management is approachable and interested. We only moved him as a place became available nearer to home.

Reply from Jenny, Home Manager at Glennie House Care Home

Thank you very much for your review, hope dad is doing well. You are welcome to visit for some tea cakes anytime.

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Review of
Glennie House Care Home
from W M (Son of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

This is the happiest I have seen my mum since my dad passed.

Reply from Jenny, Home Manager at Glennie House Care Home

Thank you for taking the time to leave this kind review.

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Review of
Glennie House Care Home
from J J (Partner of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

My partner has been with you for the last few months, his health has deteriorated and staff are very caring and accommodating to both of us. Staff are patient and friendly. The home is clean and orderly which gives me peace of mind, knowing that he is being looked after.

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Review of
Glennie House Care Home
from Julie M (Daughter of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

There wouldn't be enough space here to write everything I would want to tell you about Glennie House in Auchinleck.
It was such a hard process having to put my mum into care but there came a point when it was just not possible for her to remain at home. The manager and all her staff tried so hard to

make this easier for us. Mum sadly passed in June after a 4-day period where she was at end of life. Myself and other family members stayed round the clock until the end. The care and love that we all felt at that point from everyone in Glennie was just unbelievable. Looking after us as well as my mum in such a compassionate way. Sitting beside my mum in the early hours of the morning listening to the staff dealing with residents in such a patient and caring way was so humbling as you never fully appreciate the difficult job these amazing people do. It was then I realised that Glennie House was my mum's home not just a care home and that we had been so lucky for that to be the case.

Reply from Jenny, Home Manager at Glennie House Care Home

Thank you very much for the kind review, it was a pleasure getting to know mum and her extended family. She was "a fine wee lass, a bonnie wee lass" who will always be remembered fondly.

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Review of
Glennie House Care Home
from Violet L (Sister of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

My brother is in Glennie and I can't praise staff and management for the excellent care he has received since he has moved into Glennie, spotless clean great food entertainment and overall I'm happy he's in such a clean caring place can't praise this place enough.

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Review of
Creggan Bahn Court
from Maureen T (Daughter of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

My parents moved into Creggan Bahn Court in November 2023 and I have been so impressed with the level of communication, care, and compassion our family has received from our first inquiry until now. My Mum sadly passed away in February and the staff were absolutely phenomenal in the way they cared for

us as a family but especially the care and empathy shown to my Dad. It was a huge comfort to my sister and me that we knew he had support, care, and people to talk to in the home. Also, the level of care for my mum, who was quite unwell and bed-bound after she arrived, was fantastic in the short time she was there. Since then my Dad has settled well and enjoys activities, especially playing dominoes with other residents in the evening and getting out on the rickshaw bike along the seafront. The food is good and all the staff have been so welcoming, friendly, approachable, and professional. Thank you so much for all the care you have given us. I would highly recommend this care home.

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Review of
Creggan Bahn Court
from I G (Respite Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

Of course, there are niggles here and there.
These should not diminish the exceptionally high standards overall.
The "House matron" alone is juggling general balls in the air at one time all day effortlessly.
I hope my impression is not alone.
I think clients, visitors, and staff seem to echo

my views expressed.

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Review of
Creggan Bahn Court
from N J (Daughter of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

I love Creggan Bahn Court. From my very first enquiry to the present day, I am continually impressed by the quality of the nursing care that my mum receives. All the staff, from the top to the bottom, are very friendly and supportive and nothing is too much trouble. They know all their residents and

their families well and strive to meet all their needs and requirements. In my opinion, because of the excellent nursing care, I feel that my mother's general health has greatly improved since she became a resident here. Thank you all for your wonderful care and service.

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Review of
Creggan Bahn Court
from M M (Friend of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

Our friend became a resident at Creggan Bahn in January this year. This has been a very difficult time for us all. All staff have been very kind and supportive to us as a family. Any issues have been dealt with immediately.
Creggan Bahn certainly aims to make you feel relaxed and that this is a home-from-home.

We feel we have made the right decision to have our dear friend a resident here.
We can only express our grateful thanks to all.

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Review of
Glennie House Care Home
from Shona B (Daughter of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

In our experience staff try to deliver a good quality care service and are approachable. The room standard and overall cleanliness of the home is of a good standard. However, staffing, particularly qualified nursing staffing, appears stretched almost all of the time. We had to raise issues with hand

and oral hygiene on repeated occasions and when our mother was discharged from hospital following a fall in the home, and still incredibly vulnerable, staff were wholly unprepared to care for her level of need. Care plans were not updated. This created serious concern and trust issues for us.
Despite good intentions, unit management is weak in our opinion and detached from the reality of the care on the ground.
All of the points in this review were formally raised with unit management and therefore a matter of record.

Reply from Jenny, Home Manager at Glennie House Care Home

We are sorry that this was your experience. This was investigated at the time, in March 2023, and where necessary, lessons were learned.

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Review of
Glennie House Care Home
from Gordon W (Son of Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience

I have been very pleased with the quality of personal care and support received by my mother while she was a resident in Glennie House. Too often nursing and care staff lack compassion and empathy, but in GH the staff seemed to really love my mother. They were warm and kind towards her and took a real

interest and concern for her comfort, care and wellbeing. They were professional but displayed a gentleness and love towards her.

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Review of
Creggan Bahn Court
from Susan P (Daughter of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

My mum and dad came to stay in Creggan Bahn in November and sadly my mum passed away in February. Even though she was only there for a short time the staff really got to know her and her care was of the highest standard. The care she received at the end of her life and the care and empathy shown to

us as a family, particularly my dad, both at the time and subsequently has been exemplary. Creggan Bahn staff do not treat their residents as merely residents and this is a place where the ethos from the top down is definitely putting the care into care home. Thank you all.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Ayrshire

Maria Mallaband Care Group Ltd Locations in Ayrshire (2)

Maria Mallaband Care Group Ltd Reviews in Ayrshire (105)

Glennie House Care Home

Glennie House Care Home

Creggan Bahn Court

Glennie House Care Home

Creggan Bahn Court

Creggan Bahn Court

Creggan Bahn Court

Glennie House Care Home

Glennie House Care Home

Glennie House Care Home

Glennie House Care Home

Glennie House Care Home

Glennie House Care Home

Creggan Bahn Court

Creggan Bahn Court

Creggan Bahn Court

Creggan Bahn Court

Glennie House Care Home

Glennie House Care Home

Creggan Bahn Court

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