Maria Mallaband Care Group Ltd in Berkshire | 2 Care Homes

Review of
The Devonshire
from G V (Husband of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Care is excellent, staff are very good to my wife.

Reply from Anne Pink, Commercial Business Partner at The Devonshire

Thank you for the lovely review, the staff will be very happy to hear your comments about the care they provide.

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Review of
The Devonshire
from P R (Brother of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

I visited my Brother for a few hours on the 29th of December 2024. This was my first visit. Due to building works it was a little bit unclear how to access the building. Apart from the building works I was very impressed with all aspects of the care provided. One of the senior nurses had related my

Brother to a quieter room which was greatly appreciated. There was also lots of positive interaction between the staff and my brother. Generally, the staff was very helpful. Overall there was a very positive atmosphere in the home and a clear sense that residents were well looked after.

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Review of
The Windmill Care Centre
from Ian S (Husband of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

When I was told that my wife was to be discharged from hospital to a care home, I felt uncomfortable as I felt I was able to care for my wife at home with the help of visiting carers, I could not have been more wrong. My wife has a pressure sore on the sacrum which appeared in September (now December)

before her hospital stay. She requires 24 hour care, regular turning which she has in the home and a nurse on standby which she has. To enable the sore to heal she also requires a special diet which she gets and at the last the sore is healing due entirely to the staff. Everyone from the cleaners, carers, kitchen staff, nurses and management are so friendly, always engaging and smiling, They treat my wife and myself impeccably.

Reply from Laura Nightingale, Commercial Business Partner at The Windmill Care Centre

Thank you for your kind words. It's incredibly rewarding to know that our team's dedication has made such a positive difference. Providing compassionate, high-quality care is exactly what we work so hard to achieve, and hearing how your wife is benefiting from this means so much to all of us. We'll be sure to share your feedback with the entire team as it will inspire and encourage everyone to continue their excellent work. Please let us know if there's anything more we can do to support you.

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Review of
The Devonshire
from S K (Power of Attorney of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

Lately, staff shortages are acutely observed. This leads to inadequate care and support for the resident. Existing staff try their best but this may not be sufficient at all times.
The care home is currently going through a major refurbishment but the staff quarters aren't included in this. By staff

I mean the people who actually provide the service and look after the residents.

Reply from Lizzy Gondo, Home Manager at The Devonshire

Thank you for sharing your experience at The Devonshire. We truly appreciate your feedback. To address your concerns more thoroughly, we would welcome the opportunity to discuss this matter with you directly. Please feel free to contact us at your convenience.

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Review of
The Devonshire
from T P (Wife of Resident) published on 26 December 2024

Submitted via Website • Report

Overall Experience

I would like to express my appreciation and gratitude for this lovely home. My husband spent his last six months there, he was happy and well looked after. From personal care to the meals and activities everything was of the highest standards. Their units are well designed for mobile residents who can

walk along the corridors, stretch their legs, communicate with other residents, and feel free, and feel like they are in their own homes. The friendly staff goes the extra mile to provide a very high professional care and person centred approach to all their residents. I have been visiting this home every day at different times and have seen the residents clean, happy, and entertained. From our previous experiences at the other care homes in Reading (as short stays) the River View is the best home because they really do understand the needs of people with dementia. All this makes this home safe and comfortable. A very special thanks to the Kingfisher unit staff for looking after our loved ones.

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Review of
The Devonshire
from Roberta F (Partner of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and look after my partner (room 51). He seems ok, although he does have his ups and downs when I visit with memory. He seems to be eating ok.

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Review of
The Devonshire
from M P (Wife of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been an unwell resident since October 2021. During his stay, I have never felt recourse to complain about his treatment.

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Review of
The Devonshire
from Eileen R (Sister-in-law of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

We have found the staff are very caring and looking after my sister-in-law well. She seems happy.

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Review of
The Devonshire
from Jacqui D (Sister of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

Very caring attentive staff. My sister is happy here.

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Review of
The Windmill Care Centre
from F C (Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

I am not at all unhappy with the treatment I have received since coming to the Windmill. Sometimes there have been problems but they have always been taken care of by the staff professionally. I know that any further treatment will be carried out in the same way. Thank you Windmill.

Reply from Home Manager, Home Manager at The Windmill Care Centre

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you are satisfied with the service we provide. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.

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Review of
The Devonshire
from S L (Husband of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident in River View Care Centre for two years now. The care that she has received from all the staff has been wonderful and often exceeds my expectations. I am aware that I have been a difficult family visitor on occasions but the staff have always treated me in a kind and professional

manner.

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Review of
The Devonshire
from J B (Friend of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience

My friend sadly passed away recently and the staff were excellent with him, treating him with the utmost dignity. I would recommend it.

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Review of
The Devonshire
from H B (Son of Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

All staff were professional, kind and tried their best with our father who had advanced dementia with challenging behaviour. We appreciate their efforts to care for him during the last two months. Thank you.

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Review of
The Devonshire
from B M (Granddaughter of Resident) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience

My grandadgy was well looked after in the care home. The staff supported him very well. He died a peaceful death in the presence of my mother, there was nothing the staff would not do for him within their capabilities. Staff were taking their time when supporting while eating and drinking. The staff

were very patient, understanding and supportive. Thank you for a good job.

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Review of
The Devonshire
from Derek Barry B (Son of Resident) published on 11 July 2024

Submitted via Website • Report

Overall Experience

Our mother has been living at Riverview Tilehurst for more than six months. We are self-funding which is why we looked at private care homes, much more expensive. What is the most important question you need to ask all homes, what happens when self-funding dries up? Most told us they would not accept

state payments.
With Riverview and two other care homes associated with Reading Borough council which did not suit us, all will accept the state funding when my mother's money runs out which is so important.
We are so fortunate to have chosen Riverview. Friendly carers, nurses, and management. Mum is now happy there and considers it her home. At lunch times we were offered if we wanted to stay and eat with her, and always made us welcome. Please do not listen to those who say a friend of a friend said such and such.
Thank you to all the carers, staff, and management who are looking after our mum, we are so fortunate to place her at Riverview Tilehurst, Reading.

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Review of
The Windmill Care Centre
from Lloyd K (Grandson of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

My grandfather has been in the home 16 months now and despite him being given a diagnosis of 6 months, the staff and home have given him superb care. I have to say the communication has been superb and I really have to mention the deputy manager who at every stage keeps me updated with progress. The

staff are welcoming and friendly, it's really like an extension of family. Thanks.

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Review of
The Devonshire
from L M (Nephew of Resident) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience

Very friendly, helpful and caring staff. My uncle is very happy here at River View.

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Review of
The Windmill Care Centre
from K A (Sister of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

My sister is very relaxed and settled in very well. She loves the food and having all the care done for her. She felt very welcome and happy. The staff are very nice and take good care of her. She also goes well with the other clients.

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Review of
The Devonshire
from A M (Wife of Resident) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

My husband has passed away in the care home unit Hummingbird. He was well looked after from the day of admission to his last day. I would like to thank the staff for their caring and support.

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Review of
The Devonshire
from S G (Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

I like the staff because they are friendly and most of them listen. They respect my choices and treat me with dignity. The food is okay however I like spicy foods and West African types of meals. Staff come to my room and chat with me whilst delivering care and we have laughs. I feel like I'm in my

own home.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Berkshire

Maria Mallaband Care Group Ltd Locations in Berkshire (2)

Maria Mallaband Care Group Ltd Reviews in Berkshire (138)

The Devonshire

The Devonshire

The Windmill Care Centre

The Devonshire

The Devonshire

The Devonshire

The Devonshire

The Devonshire

The Devonshire

The Windmill Care Centre

The Devonshire

The Devonshire

The Devonshire

The Devonshire

The Devonshire

The Windmill Care Centre

The Devonshire

The Windmill Care Centre

The Devonshire

The Devonshire

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